Have you reported it to the authorities? It seems that they are a legally registered company in Canada, and if they have defrauded you they should be held accountable by the authorities. It all sounds strange to me, and I have no way of judging whether it is a scam or not.
It appears that they're operating out of a virtual office with no one directly accountable. I am also making efforts to contact the office holder, "Regus.com", in an attempt to identify those responsible for running pst.net - 1321 Blanshard Street, 800 Yates St Suite, Victoria, BC, Canada V8W0B6. Their FINTRAC Regulation is set to expire this year, suggesting a potential shift towards fraudulent activity -
https://www10.fintrac-canafe.gc.ca/msb-esm/public/detailed-information/msb-details/7b226d73624f72674e756d626572223a3136363430342c227072696d617279536561726368223a7b226f72674e616d65223a225053544e45542046494e414e434520434f5250222c2273656172636854797065223a317d7d/.
What documentation did they ask you to provide but you didn't do it? One of the screenshots mentions that. Is it the information about the business partners that have made deposits to your address?
It unfortunately does look like a scam. File a police report and report them.
Even though your explanation of wanting to protect your privacy and providing a fake name makes sense, you have to realize that it doesn't look good if you register with one name and then undergo KYC with a completely different one. In the future, you should avoid doing that. It's better to stay clear of services that will ask you to verify your identity for your own safety. And if you use them, sign up with your own information to avoid issues.
They asked that I complete identification verification, submit my utility bill, and provide a webcam verification with both my face and documents, which I duly complied with. They also requested evidence of my source of funds, which I provided. However, they then demanded details of all the parties using my wallet. How could I possibly provide this? What if these parties are dead? Does this grant them the right to deactivate my account and hold onto my $27,500? Why didn't they request this information when I was funding my account or when I made my first card purchase? It seems like they're making these demands to stall the repayment process, falsely claiming they've contacted FINTRAC, perhaps pending their disappearance from the internet once their regulation expires this year.
Hi Maris
We must note, that none of you money was taken, they were frozen at your account until the investigation is complete. As mentioned previously, your account was suspended as you failed to provide the necessary information to our Comliance officer. Again, we’re sorry that you had to face all the severity of fintech sphere, yet we are open to communicate through official channel, that being Compliance department from our side. We’re ready to keep you posted about all the steps of the investigation as soon as we reveive the infromation from FINTRAC.
We have already explained why we are obliged to check all the incoming transactions and how it is done, and we would be happy to communicate with you and your lawyer on this matter through our compliance department, as this is where we can provide most up-to-date information about the legal matters for this case. Moreover, any information from your side about how your retirement bonus became 100% high risk crypto will be most welcomed and would help much the investigation process.
Our compliance department hopes to hear from you soon!
P.S. Besides, if you look more precisely in this case with $3300 withdrawal, some user's miss the notification that money are refunded in 14 days, thus they allege us being dishonest.
That is untrue and we take pride in our clear business model, and we strive to provide our users with the service of high quality and do not stop them if they decide to stop working with us.
We advise your friend to drop a message to our support as well to check the status of his/her withdrawal. The fastest way to do so is connect with us through our TG support account or TG bot (the latter is available 24/7)
Hi PST.NET SCAMMERS
You and your compliance team seem to be perpetrating a scam. How hard is it to issue a straightforward refund? You profess to have a transparent business model, yet you've chosen to withhold $27,500. What type of investigation justifies locking my account and retaining my funds? You're fully aware that cryptocurrency operates without central authority, which leads me to believe you're scamming me, and you must return my money. Why did you deactivate the account of the individual who tried to withdraw $3300? I assume this is one of your dubious tactics. If you truly reached out to FINTRAC, why wasn't I included in the correspondence? I challenge you to provide evidence of your communication with FINTRAC regarding this transaction, whether it's through email, phone call, or fax.
That is untrue and we take pride in our clear business model, and we strive to provide our users with the service of high quality and do not stop them if they decide to stop working with us.
We advise your friend to drop a message to our support as well to check the status of his/her withdrawal. The fastest way to do so is connect with us through our TG support account or TG bot (the latter is available 24/7)
To OP I'm not victim-blaming but this would not have happened if you are you are mindful of the transaction, you are holding and transacting big amounts so it should always be your habit to check and double-check, are you in a hurry when you transact?
To PSTNET I hope you are true to your world and that you will try to resolve the issueue, the money is not yours and mistakenly transfer based on OP's word, if he passed the verification and submitted the documents you can resolve the issue, you have more years to operate your business profitably and you can make more than the amount here.
I check your Whois information you are just starting out and your domain is extended up to 2029 so I'm sure you want to operate for many years with a clean record.
It appears their FINTRAC registration expires this year, leading me to suspect they're full-fledged scammers. Here's the link:
https://www10.fintrac-canafe.gc.ca/msb-esm/public/detailed-information/msb-details/7b226d73624f72674e756d626572223a3136363430342c227072696d617279536561726368223a7b226f72674e616d65223a225053544e45542046494e414e434520434f5250222c2273656172636854797065223a317d7d/ I'm astonished how FINTRAC could regulate these individuals. It's disconcerting that with just a virtual address, they're not even real people.