Topic: question about selling all btc with nicehash (Read 763 times)

nicehash are still blocking my account from being able to withdraw on after month and they know this.

Here's a couple of recent reviews at Trustpilot.

"My account on NiceHash has been frozen…"My account on NiceHash has been frozen under the pretext of needing to complete KYC. I am ready to go through verification, all documents are in order, but the KYC process itself is blocked — there’s no way to upload documents, and a message appears saying 'contact . It’s been 6 days with no response, and meanwhile, I am unable to withdraw my funds, which are frozen at $500. I’ve been using NiceHash since 2016, and this treatment of customers is disappointing. I hope for a quick resolution to this issue."

Nicehash dragging kyc and refuse to release accounts, I read the same unfortunate stories as mine. and I have nothing different to write. NiceHash blocked my funds worth 707 USD since Nov 2, refusing to allow me to withdraw them under the pretext that I did not pass the KYC check. I have sent all the required documents including ID card but the account has not been verified. They took pretext that moving to Switzerland. there is no phone, no chat support and no recourse for legal complaints. It’s a shame. I cannot recommend this company anymore.


Someone made a comment about me in this thread and quote,
"If he doesn't already know how to use the google auth app, maybe it's better to hire someone who knows and possibly pay for that service. Certainly better than him dramatizing here and inventing some kind of conspiracy theories and deliberate fraud."


Well you need to get educated about nicehash.

I got another question.
Is there any other cryptocurrency brokers and exchanges with an open marketplace for buyers and sellers like nicehash that are deliberately not allowing account holders to complete KYC?
as to date this is the information i have already provided to nicehash with regards to the KYC process, drivers license/ Liveness check.
as i already have stated nicehash requests a "address document" to complete KYC, but they cannot accept "any document" for me to complete KYC.

C'mon Bitcoin Forum Members, surely there must be another cryptocurrency marketplace like nicehash that is also conducting this corrupt scam against there account holders or is it just nicehash?

plenty of people before me with accounts have been scammed and nothing will change there will always be new victims.

They won't even want to accept your documents, incorrect KYC is just an excuse to hide the scam behind it.
I'm sorry for your loss, but you have to accept that you were deceived. It is probably better to try to investigate where they are from and to report them to all possible addresses of the competent authorities, maybe they will even suspend their site.

You came across a scammer that only used crypto as a payment method. Don't generalize that crypto is bad, because you thought you could get rich easily because of your greed. Crypto has nothing to do with these cases, it's all about scammers and victims.
The Firefox browser is equally to blame for everything because if it weren't for it, you wouldn't even know about nicehash.

i will add that i have been downloading files including my bill documents since the internet, i am not new to it.
the document bill file that i downloaded from my ISP was downloaded via firefox browser and the file opens with adobe/Firefox/chrome just fine and i have used that before with other new accounts as well, but nicehash does have a problem with accepting it and just rejects it.

I tried my bank statement as for proof of my address to complete nicehash's KYC but that was rejected as well now there is no way of me completing KYC with nicehash.
That means they have complete ownership of my crypto with my account, WTF is going on this is clearly deliberate by nicehash and nothing the account holder can do about it, i never thought Crypto could be this bad.
 

i am not contacting sumsub about nicehash's KYC it's not my business to do that.
I have not edited my bill document that is pdf and nicehash KYC just will not accept it...they should fix that considering they do accept pdf.

That's what I thought as well until I saw the "applicant support" help center -- support.sumsub.com. The excerpt I quoted previously was from application support as well.

There's also this ending note in their how to pass kyc blog article

I'm not sure how helpful they'll be but I would say it's worth a shot.


Since you've already gotten this far, might as well push through. Plus who knows how much potential BTC has, current value could increase so much more after some years. Problem is, it's a frustrating journey to get the funds out.

i got a email reply from nicehash about my KYC process and quote,

We see the KYC failed with the message:
Please upload an original and colored image. Edited images are not accepted. You can hide sensitive data with a sticky note or a piece of paper.
Please try again and upload the picture directly in its original format.


well...I have not edited the pdf bill document it is exactly how i downloaded it from my ISP but it's still not being accepted by nicehash KYC process.

i believe sumsub has customer support only for business customers.
Also nicehash no longer responds to my KYC support questions via there email.
KYC is close to being completed it's really just a document with my address is a problem for them to accept , i was going to give up long ago with my btc 300 bucks current value but there has been a lot learned from it.
i did recently receive a  personal message by Bitcoin Forum about my imgur pic and message being deleted...cheers.

Yeesh. sounds like it's broken for you and nicehash has to step up.

While you're waiting for nicehash to respond. I think you can actually get in touch with sumsub as well -- from your screenshot, it is their verification tools provider -- because your problem concerns submission and not the end result yet.

i have attempted to upload the requested bill with my address on it to nicehash's KYC process via my phone and also via PC and when attempting with my phone it states the file needs to be larger than 1B and also it must be coloured, my pdf internet bill file is 243kb in size and is colored.
And when i attempt to upload via my PC is just says like in the pic i have added it just says "we can't verify you yet" but it doesn't say the reason "why" it's not accepting my bill document.
I don't have any other bills with my address on it that's less than 3 months old "a requirement by nicehash" and i don't want to upload load a bank statement with my address on it that would be stupid and i certainly wouldn't want to give that to nicehash

Any other bill/document you could try? Thing is, it's pretty much just an automated verification software, so there are times it is dumb lol. It may take some trial and error.

You may wanna inform the support team about this as well. Because in other places, they provide alternative/s if all else fail, such as manual verification wherein one of the staffs will check it for you.

i used my latest and recent internet bill that is a PDF file and this time it states that the file has "been" uploaded before and is "not suitable for verification" and then says "upload a different one"
What is wrong with my latest internet bill that i have only received from my ISP just a week ago...and nicehash fix that crap website that is nicehash.

I download my second newest internet bill PDF file and upload that and it continues on with the KYC process but then stops and says it needs a "color version "of it but it is infact it does have multiple colors and is original PDF without any changes to it.
This is just nonsense that they have created to screw the account holder.  

i have added two screen shots of my KYC process and what has already been verified with the 1st top pic and the 2nd bottom pic it fails and then resubmitting then again has the same outcome.
I will add that after the failed screen it then logs me out in less than a minute.

https://imgur.com/a/ZhmaqNi

I have all the personal information needed to complete KYC with nicehash but they're process doesn't recognize my phone camera even though the camera app has been set to "No permissions denied"
It's one failure after another with nicehash and like all the negative reviews at trustpilot and i still believe they are a scam.

also the QR code with nisehash always says "invalid code"
It's so bad having a account with nicehash and it hard to see why they do it.

nicehash you are clowns and what you have done is really bad.
I have nearly finished KYC with nicehash and once again the process fails because it stupid, it asks for a bill statement with my address on it that i have and its a PDF 243kb in size and nicehash fails to accept it because it say the file needs to be larger than 1B.
1 B = 1 byte
nicehash you are screwed up big time.

examplens you're a clown and not the funny kind either, you don't know nothing about my account with nicehash...so shut the phuck up!!

I logged into my nicehash account today via my phone and i received a message that i have 3 days left to complete KYC or there could be problems with my account.

If he doesn't already know how to use the google auth app, maybe it's better to hire someone who knows and possibly pay for that service. Certainly better than him dramatizing here and inventing some kind of conspiracy theories and deliberate fraud.

You should then lock this thread, considering that no one is interested in discussing here.
Bottom left corner, click on 'lock topic'

Thank you nc50lc for all you're help and this will be my last reply as well.
i received a email from nicehash today and they just want mock my situation with my account with them.
I hope they enjoy my btc in Hell.


"quote"
Inactive NiceHash account: Action Required

Dear NiceHash user,

Your NiceHash account has not seen any activity for 6 months, and we would like to inform you that you still have assets on our platform (BTC balance).

We recommend that you withdraw your BTC assets to an external wallet provider or self-custody wallet.

If no activity takes place by the end of the current month, a monthly service fee for inactive accounts will be applied to your account for holding your assets.

Since no one has pointed you to these information, I'll reply one last time:

You can use any Authenticator app that supports "TOTP" protocol, example is "Aegis Authenticator" with 4.9 rating in Play Store.
However, any other Authenticator app aren't any different with Google's since all of them are using the same RFC-6238 standard to generate OTP codes.

Google isn't sending you new codes, the app is generating codes in every 30 seconds within the app/phone.
(it can even do it while offline since Google isn't involved with its OTP code generation, read the link to RFC-6238 above to see how it works)

ELI5 explanation: the code is generated using the time and your secret code (from the QR) within the device.
Since Nicehash also has your secret code, it can generate the same OTP code by following the same algorithm as described in RFC-6238.
That 30 second is the set delay by the RFC-6238 standard and setting a higher limit will make it generate a different code than what Nicehash is expecting.

The trick is to use the displayed code when it just changed; do not use the code if it's almost 30 second, wait for it to change.

I will also add that the problem is with nicehash for choosing google auth app as a compulsory 2FA verification process with withdrawing from a account.
nicehash needs to choose a better option for 2FA or at least another 2FA verification option.