Just today, I was asking the support of a casino why the sportsbook section on the casino website is redirecting me to another platform and he doesn't understand what I mean.
I don't know if the customer agent you spoke with didn't say anything regards to that, kept blank or totally confused. In this kind of issue, this is not about the game your played or what happened to your bet regarding to your account but this is purely technical and either from programming. So the customer service person should be able to know what to tell you if he or she is well trained. Sometimes you don't need super training to do a PR job, you need to be intelligent and wise to succeed in it. I have called some customer services of a mobile line on issues they are not aware of but instead of giving an annoying answer, they will apologize and tell you that the equipment to access the issue is still updating and that you need to call back while they update the equipment and download the issue. So by this, within the time before you call back they would quickly check on the issue themselves.
