Re: Coinbase Vault query! - delayed for 24 hours - page 2.

goinmerry

legendary

Activity: 2940

Merit: 1083

Quote from: Theb on January 21, 2020, 02:58:13 PM

Like they said account related concerns like this one needs to have Coinbase's Support team on assisting you. Unfortunately Coinbase is known to have slow customer service on issues with regards to their customers' accounts.

Maybe before but I can say things have changed now and they are responding well. I have a problem with the phone number query recently but they able to keep in touch with me right away I send them a ticket. Don't take that slow customer response in general as I think it was on case-to-case basis.

Let's see how long OP will wait for a response. I like to know too what's the step involved with this for future reference.

OP, you might want to move your thread here: https://bitcointalk.org/index.php?board=223.0

Theb

hero member

Activity: 1680

Merit: 655

Like they said account related concerns like this one needs to have Coinbase's Support team assisting you. Unfortunately Coinbase is known to have slow customer service on issues with regards to their customers' accounts. Calling their customer hotline isn't even an option as based from what I am hearing calls are even worst compared to their email support, that "high priority" in them would mean nothing as it will take ages for them to respond. @OP maybe you can update us about your situation if it is solve already or if there will be any further delays with your email reset/recovery, I'm also curious to see how their customer support runs things with regards to problems like this one.

mersal

member

Activity: 1204

Merit: 38

Quote from: Loganota on January 21, 2020, 11:48:29 AM

Well, I did a search here on Google and found some posts on reddit with people who had the same problem as you. Apparently, the only way to change the secondary email is through coinbase support, unfortunately.

Source:

https://www.reddit.com/r/CoinBase/comments/72laws/changing_vault_secondary_email/
https://www.reddit.com/r/CoinBase/comments/7kmq2y/lost_access_to_secondary_email_for_vault/
https://www.reddit.com/r/CoinBase/comments/84io0f/lost_access_to_my_vault_due_to_the_secondary/

Thanks for this,I will wait until their customer support response.And will update what is the status of my issue and Thank God it only about 2 hundred bucks not much though.

ryzaadit

legendary

Activity: 2688

Merit: 1262

Quote from: mersal on January 21, 2020, 11:33:18 AM

but is there any possibility to change approver email by myself to new one?

Nah, relating about changing information like missing/don't have access to the old email you cant change by your self it's about security & fund. You can check at "account dashboard" if you want to change the primary email, coinbase still need to get a confirmation from the old email. If you don't have access to the email, coinbase will ask you to do "verification id" to change the email. I believe the problem you are facing right now, similar to this so probably they will ask you to do verification id to changing the 2nd email verification for your vault.

Loganota

hero member

Activity: 1806

Merit: 916

Well, I did a search here on Google and found some posts on reddit with people who had the same problem as you. Apparently, the only way to change the secondary email is through coinbase support, unfortunately.

Source:

https://www.reddit.com/r/CoinBase/comments/72laws/changing_vault_secondary_email/
https://www.reddit.com/r/CoinBase/comments/7kmq2y/lost_access_to_secondary_email_for_vault/
https://www.reddit.com/r/CoinBase/comments/84io0f/lost_access_to_my_vault_due_to_the_secondary/

OmegaStarScream

staff

Activity: 3500

Merit: 6152

You can delete the vault and create a new one but If you have funds in your vault, then it's not possible to do it on your own, you'll have to wait for the support's response.

mersal

member

Activity: 1204

Merit: 38

I lost access to email address which is needed to approve my transactions for vault withdrawals.I still have access to email which is the email used to create coinbase account I just lost the secondary approver email.I already contacted support team but is there any possibility to change approver email by myself to new one?

Edit:

Update : https://bitcointalksearch.org/topic/m.55548571

Topic: Re: Coinbase Vault query! - delayed for 24 hours - page 2. (Read 330 times)