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Topic: Reel Crypto - The Best Online Crypto Casino | Elevate your play! 🎰 - page 2. (Read 812 times)

sr. member
Activity: 728
Merit: 421


Hello everyone,

We would like to give an explanation regarding our KYC option.

Seriously after months of posting this thread you have just back this time to address about KYC and gone again? are you really wanted to advertise in this forum or just wanted to  lure players without caring about their concern , because you are showing no importance to this community , wondering if there are even one from Bitcointalk that deposit and plays here in your platform.

Before you think of making deposit, you should read through this



I really do not see any signs of seriousness in them because if truly they mean business, their representative here could have been very much active or they as re too busy to do so, they could have contacted a reputable member here to help make good representation of their presence so be that members would not be sceptical about them.  They forget to know that first impression and approach matters as that is what potential clients look for before they engage with new deals.

When going through their website review via btcgosu website, I  as well noticed that there have not been a review by any users yet via the review site. So in it would be in gamblers interested to do their due diligence before engaging with them as the presence is not well recognised and understood here.
legendary
Activity: 1750
Merit: 1363
www.gosubetting.com
We recently published our review of Reel Crypto --> https://www.btcgosu.com/review/reel-crypto-casino/
sr. member
Activity: 2618
Merit: 439
My personal advice is, as tempted as your are to gamble on a site like this, dont do it.
Why ? I wouldnt feel comfortable to send my ID to a site that uses a script and template that so many other sites are using ; who knows what they can do with our identity ? Gamble on bigger , well established sites, where u wont worry for the safety of your ID.
Aside from that they have proven nothing from gambling community and asking for an ID , maybe if we are talking about those established and reputable gambling as what I did in many sites that I am playing .
lets choose other sites that have proven their names here in bitcointalk and not with this type that shows no interest in Bitcointalk members.
full member
Activity: 2548
Merit: 217


Hello everyone,

We would like to give an explanation regarding our KYC option.

Seriously after months of posting this thread you have just back this time to address about KYC and gone again? are you really wanted to advertise in this forum or just wanted to  lure players without caring about their concern , because you are showing no importance to this community , wondering if there are even one from Bitcointalk that deposit and plays here in your platform.
legendary
Activity: 1974
Merit: 1003
My personal advice is, as tempted as your are to gamble on a site like this, dont do it.
Why ? I wouldnt feel comfortable to send my ID to a site that uses a script and template that so many other sites are using ; who knows what they can do with our identity ? Gamble on bigger , well established sites, where u wont worry for the safety of your ID.
sr. member
Activity: 728
Merit: 421
Welcome into this forum  Reel Crypto!

Just like been said or advised above that it would be nice or better if you do purchase up some copper membership on at least having some fancy ANN thread.
Checked out the site and it isnt really that looking bad and really that nice rather. Games offered are those common in todays standard though.

I did check about your No deposit bonus terms.
Please note that to be able to withdraw winnings from a "No Deposit Bonus"* you will first need to fill in your personal information under "Profile and settings">>"Account info" and provide KYC documents (identity document and proof of address).

https://www.reelcrypto.com/en/bonus-terms
 

I do not think they already have that kyc option to be verified through the customer profile dashboard, as I inquired about it and was told that kyc for the moment should be forwarded to "[email protected]" for verification, and the dashboard option to upload kyc documents is not available, as said by the customer service.



This aspect of the customer care response got me a bit confused and made me think about the credibility of their casino. They encourage customers to play without registration and would demand verification for active status. I really do not get this. Can their representative please come up to give or make further explanations on this?

Hello everyone,

We would like to give an explanation regarding our KYC option.

1. To prevent fraud, money laundering, and underage gambling, it is important that we verify Players’ identities.

2. We may run verification checks at various points of a Player’s tenure while a Player is registered. For example, at the point of registration, when Players request withdrawals or if we notice irregular Betting Account behavior.

3. Players agree that we are permitted to use all reasonable means to confirm Players’ personal details, and creditworthiness and if necessary to meet our anti-money laundering legislation obligations, source of wealth, including passing such personal information to third parties such as document verification platforms. We will ask for documentary evidence from Players if our checks are inclusive.

4. Notwithstanding any other provisions of these Terms relating to withdrawals, if a Player fails our identity checks or fails to provide identity documentation following a request to do so, we may take any or all of the following steps:

4.1. temporarily or permanently close a Player’s Betting Account;

4.2. confiscate (“Confiscate”) funds held in a Player’s Betting Account;

4.3. refuse to process any withdrawals, until proof of identity is provided that is satisfactory to us.

5. We reserve the right to request proof of identity from the user in order to maintain the active status of their Betting Account. This can include but is not limited to, requesting proof of identity documentation or conducting a video phone call with our security team.

I believe you read my comment very well to get it clear. Do you not think it would be better you request for KYC upon registration than all these stories you have written here. It would be pretty much understandable that KYC is required by the casino upon registration than allowing gamblers to register without demanding for KYC and upon withdrawal, you start to demand for KYC and looking for all means to disqualify a player's win based on the fact that they did not meet up with requirements and therefore you suspend their accounts. Of what point is it then to claim to be a free KYC casino then you block members account when you claim to be  a KYC free casino according to your customer service response.
The application of requesting KYC is widely implemented on other casino sites if there is cheating, but some of them deliberately ask for KYC when people want to make a withdrawal and accusing them of security reasons is very unrealistic, such as deliberately making withdrawals difficult.
What you have said is nothing different from the truth, most I have come to realise that most at times casinos intentionally does that to discredit gamblers and deprive them of their wins or rewards when they have some kind of financial issues. They either do that to delay payment while they attend to their internal financial deficit or they find fault to discredit the gambler from having access to their rewards. That has been the cases of complaints for members here. Another thing is that idea of telling a gambler that they KYC free and after winning and upon withdrawal they start to demand for verification documents against their initial plans. These are sometimes frustrating and I believe it is something down to purposely frustrate gamblers.
sr. member
Activity: 1918
Merit: 256
Just.bet - Decentralized On-chain Casino
Welcome into this forum  Reel Crypto!

Just like been said or advised above that it would be nice or better if you do purchase up some copper membership on at least having some fancy ANN thread.
Checked out the site and it isnt really that looking bad and really that nice rather. Games offered are those common in todays standard though.

I did check about your No deposit bonus terms.
Please note that to be able to withdraw winnings from a "No Deposit Bonus"* you will first need to fill in your personal information under "Profile and settings">>"Account info" and provide KYC documents (identity document and proof of address).

https://www.reelcrypto.com/en/bonus-terms
 

I do not think they already have that kyc option to be verified through the customer profile dashboard, as I inquired about it and was told that kyc for the moment should be forwarded to "[email protected]" for verification, and the dashboard option to upload kyc documents is not available, as said by the customer service.



This aspect of the customer care response got me a bit confused and made me think about the credibility of their casino. They encourage customers to play without registration and would demand verification for active status. I really do not get this. Can their representative please come up to give or make further explanations on this?

Hello everyone,

We would like to give an explanation regarding our KYC option.

1. To prevent fraud, money laundering, and underage gambling, it is important that we verify Players’ identities.

2. We may run verification checks at various points of a Player’s tenure while a Player is registered. For example, at the point of registration, when Players request withdrawals or if we notice irregular Betting Account behavior.

3. Players agree that we are permitted to use all reasonable means to confirm Players’ personal details, and creditworthiness and if necessary to meet our anti-money laundering legislation obligations, source of wealth, including passing such personal information to third parties such as document verification platforms. We will ask for documentary evidence from Players if our checks are inclusive.

4. Notwithstanding any other provisions of these Terms relating to withdrawals, if a Player fails our identity checks or fails to provide identity documentation following a request to do so, we may take any or all of the following steps:

4.1. temporarily or permanently close a Player’s Betting Account;

4.2. confiscate (“Confiscate”) funds held in a Player’s Betting Account;

4.3. refuse to process any withdrawals, until proof of identity is provided that is satisfactory to us.

5. We reserve the right to request proof of identity from the user in order to maintain the active status of their Betting Account. This can include but is not limited to, requesting proof of identity documentation or conducting a video phone call with our security team.

I believe you read my comment very well to get it clear. Do you not think it would be better you request for KYC upon registration than all these stories you have written here. It would be pretty much understandable that KYC is required by the casino upon registration than allowing gamblers to register without demanding for KYC and upon withdrawal, you start to demand for KYC and looking for all means to disqualify a player's win based on the fact that they did not meet up with requirements and therefore you suspend their accounts. Of what point is it then to claim to be a free KYC casino then you block members account when you claim to be  a KYC free casino according to your customer service response.
The application of requesting KYC is widely implemented on other casino sites if there is cheating, but some of them deliberately ask for KYC when people want to make a withdrawal and accusing them of security reasons is very unrealistic, such as deliberately making withdrawals difficult.
sr. member
Activity: 728
Merit: 421
Welcome into this forum  Reel Crypto!

Just like been said or advised above that it would be nice or better if you do purchase up some copper membership on at least having some fancy ANN thread.
Checked out the site and it isnt really that looking bad and really that nice rather. Games offered are those common in todays standard though.

I did check about your No deposit bonus terms.
Please note that to be able to withdraw winnings from a "No Deposit Bonus"* you will first need to fill in your personal information under "Profile and settings">>"Account info" and provide KYC documents (identity document and proof of address).

https://www.reelcrypto.com/en/bonus-terms
 

I do not think they already have that kyc option to be verified through the customer profile dashboard, as I inquired about it and was told that kyc for the moment should be forwarded to "[email protected]" for verification, and the dashboard option to upload kyc documents is not available, as said by the customer service.



This aspect of the customer care response got me a bit confused and made me think about the credibility of their casino. They encourage customers to play without registration and would demand verification for active status. I really do not get this. Can their representative please come up to give or make further explanations on this?

Hello everyone,

We would like to give an explanation regarding our KYC option.

1. To prevent fraud, money laundering, and underage gambling, it is important that we verify Players’ identities.

2. We may run verification checks at various points of a Player’s tenure while a Player is registered. For example, at the point of registration, when Players request withdrawals or if we notice irregular Betting Account behavior.

3. Players agree that we are permitted to use all reasonable means to confirm Players’ personal details, and creditworthiness and if necessary to meet our anti-money laundering legislation obligations, source of wealth, including passing such personal information to third parties such as document verification platforms. We will ask for documentary evidence from Players if our checks are inclusive.

4. Notwithstanding any other provisions of these Terms relating to withdrawals, if a Player fails our identity checks or fails to provide identity documentation following a request to do so, we may take any or all of the following steps:

4.1. temporarily or permanently close a Player’s Betting Account;

4.2. confiscate (“Confiscate”) funds held in a Player’s Betting Account;

4.3. refuse to process any withdrawals, until proof of identity is provided that is satisfactory to us.

5. We reserve the right to request proof of identity from the user in order to maintain the active status of their Betting Account. This can include but is not limited to, requesting proof of identity documentation or conducting a video phone call with our security team.

I believe you read my comment very well to get it clear. Do you not think it would be better you request for KYC upon registration than all these stories you have written here. It would be pretty much understandable that KYC is required by the casino upon registration than allowing gamblers to register without demanding for KYC and upon withdrawal, you start to demand for KYC and looking for all means to disqualify a player's win based on the fact that they did not meet up with requirements and therefore you suspend their accounts. Of what point is it then to claim to be a free KYC casino then you block members account when you claim to be  a KYC free casino according to your customer service response.
newbie
Activity: 11
Merit: 0
Welcome into this forum  Reel Crypto!

Just like been said or advised above that it would be nice or better if you do purchase up some copper membership on at least having some fancy ANN thread.
Checked out the site and it isnt really that looking bad and really that nice rather. Games offered are those common in todays standard though.

I did check about your No deposit bonus terms.
Please note that to be able to withdraw winnings from a "No Deposit Bonus"* you will first need to fill in your personal information under "Profile and settings">>"Account info" and provide KYC documents (identity document and proof of address).

https://www.reelcrypto.com/en/bonus-terms
 

I do not think they already have that kyc option to be verified through the customer profile dashboard, as I inquired about it and was told that kyc for the moment should be forwarded to "[email protected]" for verification, and the dashboard option to upload kyc documents is not available, as said by the customer service.

https://i.ibb.co/1T218T9/reel-crypto-casino.png

This aspect of the customer care response got me a bit confused and made me think about the credibility of their casino. They encourage customers to play without registration and would demand verification for active status. I really do not get this. Can their representative please come up to give or make further explanations on this?

Hello everyone,

We would like to give an explanation regarding our KYC option.

1. To prevent fraud, money laundering, and underage gambling, it is important that we verify Players’ identities.

2. We may run verification checks at various points of a Player’s tenure while a Player is registered. For example, at the point of registration, when Players request withdrawals or if we notice irregular Betting Account behavior.

3. Players agree that we are permitted to use all reasonable means to confirm Players’ personal details, and creditworthiness and if necessary to meet our anti-money laundering legislation obligations, source of wealth, including passing such personal information to third parties such as document verification platforms. We will ask for documentary evidence from Players if our checks are inclusive.

4. Notwithstanding any other provisions of these Terms relating to withdrawals, if a Player fails our identity checks or fails to provide identity documentation following a request to do so, we may take any or all of the following steps:

4.1. temporarily or permanently close a Player’s Betting Account;

4.2. confiscate (“Confiscate”) funds held in a Player’s Betting Account;

4.3. refuse to process any withdrawals, until proof of identity is provided that is satisfactory to us.

5. We reserve the right to request proof of identity from the user in order to maintain the active status of their Betting Account. This can include but is not limited to, requesting proof of identity documentation or conducting a video phone call with our security team.
legendary
Activity: 1778
Merit: 1474
🔃EN>>AR Translator🔃

In any case, as someone suggested, they are new and didn't know about the copper membership and how a good ANN thread is a prerequisite here in the community. To attract potential customers or even hire a good campaign manager so that their casino will be exposed to more gamblers.

But good luck, this is a tough niche but a billion dollar industry so everyone can join and take a bite on that big slice of the pie.

Being a beginner in the forum does not mean being a beginner in the business field you manage. Their choice to publish their official announcement on bitcointalk confirms their awareness of the importance of this since they are a crypto-based casino, but this does not mean that they are a successful casino simply by completing the publication and then disappearing after that without publishing updates and answering the community’s questions.

Launching a business in the gambling industry is considered one of the most promising opportunities, especially when the business supports crypto. However, we should not ignore the tremendous effort that must be made regarding promotion and advertising, especially in the early stages of launch. Ignoring this aspect can lead to a poor start because users will forget about it after their first time in the chaos of constantly operating casinos.

I will wish them good luck and hope that they will pay attention to the need to manage their communication channels well.
legendary
Activity: 2702
Merit: 3045
Top Crypto Casino
There is 2 step way we can register, by connect wallet and email. I don't know what means if we register using connect wallet, Does this site not need the KYC when using that method?,
because I don't have a wallet on the browser extension
You don't necessarily need a wallet browser extension to connect your wallet to the website. If you have a wallet that supports walletconnect on your mobile, you can copy the link or the qr code the casino will give you when you sign up through the connect wallet option, then you copy/scan it in your mobile wallet and accept to connect.
And no! Even if you choose this option to sign up and create a new account you may still be required to verify your identity and submit your documents.
They made it clear in point 9 of their terms that identify verification is required :

9. Identity checks

9.1. To prevent fraud, money laundering and underage gambling, it is important that we verify Players’ identities.

9.2. We may run verification checks at various points of a Player’s tenure while a Player is registered. For example, at the point of registration, when Players request withdrawals or if we notice irregular Betting Account behaviour.
hero member
Activity: 2744
Merit: 588
Although it is only few days but looking at how OP started this thread, I dont see it as a good start. It is like there is no effort from the representative to represent their casino here in this forum professionally. Started with a low quality ANN thread and sudden inactive after the creation, I have to say they are not serious to be here to promote their casino. Giving them more few days is fair but I will not expect too much because they should be at least active in their early coming in this forum. The best thing to do for us is to avoid depositing in this kind of casino with inactive representative.

I don't want to be rude, but I don't see much that they can represent at this point. Only third-party games, mostly slots, just two promotions, a welcome bonus, and 10% cashback. And they count 10% cashback as a loyalty reward. I guess they need to check some other crypto casinos and their offers, after checking this casino I think they are far from an "unbeatable crypto gambling experience" and "elevating our gaming".

Simple and ordinary casino, and the same ANN thread, they need to improve both if they wish to come closer to  "the ultimate online crypto casino", for now, they are miles away.

They won't progress if they will not listen from users' opinions here especially the valid ones.
The claim is still too early, and it doesn't matter for now. Hopefully, the OP will get back here and see for himself what areas they need to improve on.
This industry will always have new players. However, how they can survive depends on how they will manage their site to attract and sustain players.
legendary
Activity: 3248
Merit: 1179
Although it is only few days but looking at how OP started this thread, I dont see it as a good start. It is like there is no effort from the representative to represent their casino here in this forum professionally. Started with a low quality ANN thread and sudden inactive after the creation, I have to say they are not serious to be here to promote their casino. Giving them more few days is fair but I will not expect too much because they should be at least active in their early coming in this forum. The best thing to do for us is to avoid depositing in this kind of casino with inactive representative.

I don't want to be rude, but I don't see much that they can represent at this point. Only third-party games, mostly slots, just two promotions, a welcome bonus, and 10% cashback. And they count 10% cashback as a loyalty reward. I guess they need to check some other crypto casinos and their offers, after checking this casino I think they are far from an "unbeatable crypto gambling experience" and "elevating our gaming".

Simple and ordinary casino, and the same ANN thread, they need to improve both if they wish to come closer to  "the ultimate online crypto casino", for now, they are miles away.
legendary
Activity: 3066
Merit: 1312
let us give him the benefit of the doubt as it is only few days. wonder if it is already running for months and the OP has not come back yet. based from their website, they already got the license. so they already spent money in setting up and acquiring their license. so i don't think they would just let their business die for nothing.
also, for players who want to try their site, do take note about their identity check before placing withdrawal. or better yet, one should at least browse their terms and conditions before depositing any penny on this. even if they are new in this business, they may be strict with their terms.

Although it is only few days but looking at how OP started this thread, I dont see it as a good start. It is like there is no effort from the representative to represent their casino here in this forum professionally. Started with a low quality ANN thread and sudden inactive after the creation, I have to say they are not serious to be here to promote their casino. Giving them more few days is fair but I will not expect too much because they should be at least active in their early coming in this forum. The best thing to do for us is to avoid depositing in this kind of casino with inactive representative.

full member
Activity: 462
Merit: 117
OP, it is nice you are here. You definitely made the right decision to be here but I must say here as this platform looks at your availability and activeness here and when I checked your profile I noticed you have not been active here to reply to questions and inquiries about your casino. This is not a good sign as it would make members become sceptical about your casino as they have long been waiting for your reply and this would scare them away from patronising your casino. I will advise you to try your possible best to be very much active as this thread is assumed to be your announcement thread since it was first used to introduce your casino.
legendary
Activity: 1022
Merit: 1341
Since you bringing a project to be recognized by the forum users and this might be your ANN thread therefore you can purchase a copper member to have some functionalities. The features of the reelcrypto.com casino is fantastic and other commentators have point out some vital things and some of the things they point out are contradicting your statement on the op. Like the one you said at the op that the withdrawal is without delay and instant but from what someone bring out from you Tos, the withdrawal will have to identify and that means what you said here is to flatter users to use your casino. Please do well to give good service. You are welcome to the forum.
full member
Activity: 2548
Merit: 217
Hey welcome to bitcointalk!!

Any plans of buying copper membership? or at least Hiring a Manager to create proper ANN thread for you?

sorry but you cannot earn any trust with this kind of attitude here guys, Posting a kindergarten created thread claiming to be best of the best  but not even interested in promoting your rite properly .

Its sad but nowadays there are so many sites being promoted here without proper knowledge on how to lure gamblers.
legendary
Activity: 2366
Merit: 2054
Ready to dive in? Visit ReelCrypto.com to register and snag your exclusive welcome bonus!
There is 2 step way we can register, by connect wallet and email. I don't know what means if we register using connect wallet, Does this site not need the KYC when using that method?,
because I don't have a wallet on the browser extension, then I just registered using email, and am curious about the Welcome Offer on the main page, Is it for Bitcoin only or all the crypto deposits?. Also, there isn't 2fa I can set on profile page, look like your site a bit less of security if don't have attention about it.
legendary
Activity: 3122
Merit: 1102
Leading Crypto Sports Betting & Casino Platform
The op have been inactive since the creation of this thread and since he hasn't replied to any of the comments on this thread,  this shows that the op have no regards for the discussions and suggestions going on in this thread,  so for that advising on getting a nice design may be of deaf ears since he has already shown some sign of in willingness fo at least get a copper member or make some rearrangement of the entire ops.
That's correct but as you said, let's give him few more days and see if he will come back and start responding to members' comments and suggestions. Not everyone knows how this forum works.
What I didn't like the most about OP is not even caring in posting a direct click able link for the casino!
I see that he came back the next day after creating the topic and edited it. So, there is a possibility he will come back again.

let us give him the benefit of the doubt as it is only few days. wonder if it is already running for months and the OP has not come back yet. based from their website, they already got the license. so they already spent money in setting up and acquiring their license. so i don't think they would just let their business die for nothing.
also, for players who want to try their site, do take note about their identity check before placing withdrawal. or better yet, one should at least browse their terms and conditions before depositing any penny on this. even if they are new in this business, they may be strict with their terms.
legendary
Activity: 2702
Merit: 3045
Top Crypto Casino
The op have been inactive since the creation of this thread and since he hasn't replied to any of the comments on this thread,  this shows that the op have no regards for the discussions and suggestions going on in this thread,  so for that advising on getting a nice design may be of deaf ears since he has already shown some sign of in willingness fo at least get a copper member or make some rearrangement of the entire ops.
That's correct but as you said, let's give him few more days and see if he will come back and start responding to members' comments and suggestions. Not everyone knows how this forum works.
What I didn't like the most about OP is not even caring in posting a direct click able link for the casino!
I see that he came back the next day after creating the topic and edited it. So, there is a possibility he will come back again.
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