Pages:
Author

Topic: [RESOLVED] BC-CASINO ERROR. LOOKING FOR SOME SUPPORT. - page 2. (Read 2515 times)

member
Activity: 87
Merit: 10
Just for the record - I didn't call BC-Casino a fraud. They may have the best customer service in the world for all I know. There have been questions surrounding their right to use Playtech's software and possible unresolved issues going back to Class1Casino which is still rogued on Casinomeister, but they say they're under new ownership and they've publicly responded to GoWest's article claiming legitimate rights to the software they run. So I'm not in a position to say. They are not "rogue" AFAIK, and as long as players are paid on time it shouldn't matter. This is the first I've heard about them not paying out, and it sounds like they're working to resolve it, so assuming they do I think they deserve the benefit of the doubt. This is the Casinomeister attitude whenever anyone brings a problem against a casino, and I agree it's wrong to jump to any conclusions.

I have another question, though. I know Golden Games is a relatively high-variance slot with a big bet limits, but how did you roll 1 BTC into $2000 in a day? It seems like you were taking a lot of screenshots, so do you have any of the jackpot hits? I question whether there wasn't something wrong with the game, which would have led to them pulling it and possibly voiding the win. That's frankly an incredible run of luck, and the kind of thing casinos only see once in a blue moon.

Yeah, bc-casino is one of my favorite places to play despite the few issues I've had.   I enjoy their slots and they do have good customer service.  

I agree that $2000 seems like a huge win for 1BTC.  It is.  It has happened to me twice at bc-casino (although this win exceeds the original by a significant amount).   When I first started playing there I got 1BTC up to $1000 or so.  I like to play and didn't stop until I had lost $500 or so of that.  So I cashed it out at $691.60 (65btc) but didn't have an address that could accept payments at the time because I had no clue what that was.  I actually never heard from bc-casino support on the issue but I figured out how to withdraw it in a few hours so I never needed to talk to them after all.  Here is that thread: https://bitcointalksearch.org/topic/m.1307034

As far as jackpots hit, big wins, etc, I don't have any screenshots like that because of the way I was playing and where I was playing (work).  Brian from bc-casino has that information as well.  I have one other screen shot of when I hit $1,300ish.   At that point I was betting $50.40 every spin.  By the time I had over $2,000 I was betting $84 every spin.  I swear I had a shot of the cash in the main lobby but it is no where to be found.

I had never played Golden Games before because I like the comic slots.  I was losing on those so I tried the slot next to the hulk because it was there.  I just auto spun it off to the side and worked on work as my main focus.  

Quote from: ssaCEO
I question whether there wasn't something wrong with the game, which would have led to them pulling it and possibly voiding the win.

....and this makes me sad.  If someone has the perfect playing session and luck is on their side it is a game error.  I a game takes $500 from me why can't that be an error?  I suppose bc-casino could just say this was an error and be done with it.  It didn't feel like an error to me but they are having trouble finding record of me even playing this game yesterday which is looking no good for me (then again they also say they didn't receive an email from me yesterday about the problem).  
hero member
Activity: 568
Merit: 500
Just for the record - I didn't call BC-Casino a fraud. They may have the best customer service in the world for all I know. There have been questions surrounding their right to use Playtech's software and possible unresolved issues going back to Class1Casino which is still rogued on Casinomeister, but they say they're under new ownership and they've publicly responded to GoWest's article claiming legitimate rights to the software they run. So I'm not in a position to say. They are not "rogue" AFAIK, and as long as players are paid on time it shouldn't matter. This is the first I've heard about them not paying out, and it sounds like they're working to resolve it, so assuming they do I think they deserve the benefit of the doubt. This is the Casinomeister attitude whenever anyone brings a problem against a casino, and I agree it's wrong to jump to any conclusions.

I have another question, though. I know Golden Games is a relatively high-variance slot with high line bet limits, but how did you roll 1 BTC into $2000 in a day? It seems like you were taking a lot of screenshots, so do you have any of the jackpot hits? I question whether there wasn't something wrong with the game, which would have led to them pulling it and possibly voiding the win. That's frankly an incredible run of luck, and the kind of thing casinos only see once in a blue moon.
full member
Activity: 232
Merit: 150
Remember that most of us run these casinos as a hobby and cannot allocate 100% of our time to it. That doesn't mean we're out to get you :-)
KWH
legendary
Activity: 1904
Merit: 1045
In Collateral I Trust.
Can't help much but I'll try.
member
Activity: 87
Merit: 10
@heart_mons: Could you update? Did you get the missing winnings?

I want to make sure and update this thread and not leave anyone hanging.   I have been contacted by Brian and we are in the process of working out why and what happened when I was playing.  I would say we are heading in the direction needed.    I'll update again when I have more information to share. 

As an aside, taking screen shots of milestones, big wins, withdraws, etc is a good idea for anyone that enjoys gambling online.   I've had to use them at other casinos in the past both for resolving disputes and for sharing the totally sweet 99 free spins I won on one bet.
vip
Activity: 1316
Merit: 1043
👻
@heart_mons: Could you update? Did you get the missing winnings?
donator
Activity: 199
Merit: 100
YOU WIN . WE PAY
Dear heart_mons

Could you please log a support request for the mentioned loss of balance as we do not received any support request regarding this issue. Alternatively you can send me a PM regarding the issue including your casino username.

Thank you in advance for your help. I'm very confident any issue can be solved as we keep full track of any game play winning combinations and player balance.

Kind regards
Brian

I'm not sure why you don't have the email.  Just for grins here is a screen shot of my sent mail folder where you can see the two messages I sent to your support email address today. 

 

I did not include my username in the email.  I'll PM the email from this morning to you (including my username) and I'll forward it to the support address again.

Thank you for your help in resolving this matter!
Brian
member
Activity: 87
Merit: 10
Dear heart_mons

Could you please log a support request for the mentioned loss of balance as we do not received any support request regarding this issue. Alternatively you can send me a PM regarding the issue including your casino username.

Thank you in advance for your help. I'm very confident any issue can be solved as we keep full track of any game play winning combinations and player balance.

Kind regards
Brian

I'm not sure why you don't have the email.  Just for grins here is a screen shot of my sent mail folder where you can see the two messages I sent to your support email address today. 

 

I did not include my username in the email.  I'll PM the email from this morning to you (including my username) and I'll forward it to the support address again.
donator
Activity: 199
Merit: 100
YOU WIN . WE PAY
Dear heart_mons

Could you please log a support request for the mentioned loss of balance as we do not received any support request regarding this issue. Alternatively you can send me a PM regarding the issue including your casino username.

Thank you in advance for your help. I'm very confident any issue can be solved as we keep full track of any game play winning combinations and player balance.

Kind regards
Brian

member
Activity: 87
Merit: 10
I remember Josh at Sapphire casino telling me he had reason to believe that BC-Casino was a fraud.  Apparently they were running a modified, unlicensed version of Playtech's commercial casino software or some such.

Then there's this too.

I did hear back from bc-casino tonight on the disappearing 1BTC deposit.  They corrected that and gave me $8 extra to play with on top of the original deposit.  They have also corrected issues for me in the past.  It just hasn't been this big of a error before.  I'm still waiting but I think they will pull through. 
legendary
Activity: 2940
Merit: 1333
I remember Josh at Sapphire casino telling me he had reason to believe that BC-Casino was a fraud.  Apparently they were running a modified, unlicensed version of Playtech's commercial casino software or some such.

Then there's this too.
vip
Activity: 1316
Merit: 1043
👻
Ouch... Hopefully it works out for you.
member
Activity: 87
Merit: 10
THIS HAS BEEN RESOLVED BETWEEN MYSELF AND BRIAN.  JUST WANTED TO LET EVERYONE KNOW AND CLEAR THAT UP.   THANKS FOR YOUR HELP BRIAN.









So I should have know it was going to go south from the start this morning when I deposited 1BTC around 8:00am.  Their webpage went offine for about 30 minutes after I deposited and when I finally logged in again my account listed the successful deposit but I had no funds.   I emailed [email protected] and went to play something else.

Well, I couldn't resist depositing again even though I had heard nothing from support yet.  I figured the earlier error was caused from their page going offline and I deposited another 1BTC.  
This time it showed up and I was ready to play.


I'm on a roll and have built up a nice amount of cash.  Then the game locked up and I had to exit it.  Once I did my balance disappeared.  Well, almost all of it.  I went from a little over $2,000 to .10 Casino Credits.
I had a screenshot from prior to the error and I was able to get a shot with the error on the screen and the window locked.  I'm sad.

See my "luck" Embarrassed
http://imgur.com/a/aYBAi

I'm hoping that by posting this here I will get a faster response.  I still haven't heard back about the disappearing 1BTC from this morning.  
Can you help me BC-Casino?


To be fair, they were able to help me with a bonus game not working a few months ago.  This is a little more money involved though.


Pages:
Jump to: