Update : This has been resolved. After back and forth communication with the chat support and few days I was finally able to get the BitCoins to my wallet.
Transaction is here https://blockchain.info/tx/0f457f6d7fe251f17adb96c6131098fc7f1308b69b9a5b0554ef620f79e71cfeExtra note: Though this has been very frustrating and surely I'm not going to be using the website anymore I must mention that the support clients on live chat are really helpful. If any of you guys have a problem I'd suggest contact via live chat as they do handle it better and the responses are much faster than contacting via email.What happened: I have been a member of betcoin.tm from the start of 2015 and have had good experience with them. Played a lot withdrew money too a few times but for the last month they have been showing serious shady behavior and are not paying me 1+ btc that they owe.
So like a month ago I tried withdrawing money from the site but whenever I pressed the process withdrawal button it did nothing. I contacted the chat support and they told me my account had some security issues with ip address and it'll take some time to investigate. I got a bit angry but given that I have dynamic ips I thought this may be is a legit concern and my ips may have raised a flag so okay. after a few days I receive this email :
http://image.prntscr.com/image/402d76c598b741fc87f36e9653cfaa8c.pngThat felt awesome to read, time to withdraw ! So I went on logged in to my account and tried to withdraw but it still didn't withdraw. I kept trying but nothing would happen. My balance stays the same and no pending cashouts show up. So this time I get real angry and contact the chat support again, they said that their is no problem with my account and I should be able to withdraw. They told to clear cookies and cache so I did that and even tried different browsers/devices to no avail. The support insisted on the same thing that there is nothing wrong and I should clear cookies (Like what dude, I just did that !). Then the support said that they will pass it on to higher admins and that can take some time for them to look into and whatnot. I started looking up about them and found a few scam reports about them (most on this forum) and totaly lost hope of getting any cent out of this scum shit.
Anyways they sent me a reply after a few days and then I replied back being extremely polite about the matter
http://image.prntscr.com/image/a159ae64703445dca3e040ba8d5440ac.pngbut they didn't even bother replying again or doing anything after that and that really enraged me. I sent another support email but no reply (this one was full of rage, was sent from website form so I am unable to access the message and screenshot it). At this point I was done with them I still had the 1.001 balance.
Yesterday however I logged into the website on mobile while on the way to see a seriously fucked up thing - My balance was set to 0. Yep that's true and the balance is still 0. I thought of contacting them again about this and once I got home I contacted the chat. Started firing rage and anger filled messages, they guy asked to let him check on it and whatnot I said okay. He kept asking weird things and going round and round but he somehow seemed much better and much more concerned about the people I've previously talked to so I decided to talk with him calmly and see if he can do something. after a long session of going back and forth he said the site had maintenance and maybe that's caused something to my balance(The site did have an update design-wise which can be seen) and there I lost it again. told him to just close my account and enjoy the 1 btc they've scammed and closed the chat. A few minutes later however I received this re-assuring email:
http://image.prntscr.com/image/448832205ef5476e933ad2250f86e50b.pngGiven how nice he has been in the chat and all I again politely asked him to withdraw the balance to my btc address linked in the account. It's been 22 hours and my balance on the website still stays 0 where the guy confirmed my balance (Must have checked the db or admin panel).
http://image.prntscr.com/image/05b92c0e6c4947a8a880e83cd70e7e93.pngHere's all of the transactions to my betcoin deposit address :
http://image.prntscr.com/image/19f25527d41e4ca1ba3d2b77c4cd4ba0.pnghttps://blockchain.info/address/1NM1YHRqzw2RwRVCn2U9rrjuN6h8AMS8b8Amount Scammed: 1.00122796 BTC
Payment Method: Bitcoins
Additional Notes: I've lost what I lost. I am glad I only put in enough in this website that I can afford to loose but I just want no one else to fall into this scam and stay the fuck away from them. Hoping people will realize their scam and leave using their website
