(also, they got hacked again earlier this year - all players emails, username, account balances and support tickets have been compromised....I think this is the third time?)
Hi guys, we just came across this review and we wish to thank the OP and comment on a few things that were brought up.
The only negative mark in the site's history took place in 2016. What happened here, was that a player had a losing spin on a bonus, and because Betsoft had a misprint in their terms, it appeared to be a jackpot spin. This was quickly resolved amicably with the player, and he continued to play at our site. Proof of this resolution can be found here:
https://thepogg.com/complaint/betcoin-ag-progressive-jackpot-was-not-paid-for-winning-spin/
And here (please review his comment):
https://www.betcoin.ag/jasonort-case-resolution
Despite the situation being resolved, our competitors spread this rumor about the site to attempt to ruin our reputation.'
Since that situation 3 years ago, there have been 0 negative marks about Betcoin.ag. Every site, of course, will have some naysayers, but there have been no legitimate complaints about Betcoin since that 1 misrepresented incident. Betcoin has never had an unpaid winner. If we had, you would have heard about it. We recently had a player who won the equivalent of nearly $400,000 USD, at the time, on a sign-up bonus and he was paid out within a day. That was more than the amount of the jackpot that was supposedly denied to this other player from 2016. Here is a link to this story:
https://bitcoinchaser.com/casino/betcoin-player-wins-55-btc-welcome-bonus/
When the new group took over Betcoin in 2017, this jackpot situation was analysed carefully, and we decided that this product has too much potential to not get involved. Our negative feedback on BitcoinTalk is solely based on that on that one incident so we are understandably trying to get some of these reversed.When the situation occurred we were -512 rating and now we are -31 and continuing to get better everyday. Every trusted member we have reached out to and gotten a hold of has changed their negative feedback. The only ones left either could not be reached or demanded money in exchange for the reversal. We have worked very hard on improving our reputation as well as the product. Our withdrawals and support tickets are both averaging around 15 minutes and we are hoping to improve on even that.
If anyone has any questions or concerns, please shoot us a DM or a support ticket through Betcoin.ag and we will be happy to address them for you. Thank you all and best of luck to you!
The only negative mark in the site's history took place in 2016. What happened here, was that a player had a losing spin on a bonus, and because Betsoft had a misprint in their terms, it appeared to be a jackpot spin. This was quickly resolved amicably with the player, and he continued to play at our site. Proof of this resolution can be found here:
https://thepogg.com/complaint/betcoin-ag-progressive-jackpot-was-not-paid-for-winning-spin/
And here (please review his comment):
https://www.betcoin.ag/jasonort-case-resolution
Despite the situation being resolved, our competitors spread this rumor about the site to attempt to ruin our reputation.'
Since that situation 3 years ago, there have been 0 negative marks about Betcoin.ag. Every site, of course, will have some naysayers, but there have been no legitimate complaints about Betcoin since that 1 misrepresented incident. Betcoin has never had an unpaid winner. If we had, you would have heard about it. We recently had a player who won the equivalent of nearly $400,000 USD, at the time, on a sign-up bonus and he was paid out within a day. That was more than the amount of the jackpot that was supposedly denied to this other player from 2016. Here is a link to this story:
https://bitcoinchaser.com/casino/betcoin-player-wins-55-btc-welcome-bonus/
When the new group took over Betcoin in 2017, this jackpot situation was analysed carefully, and we decided that this product has too much potential to not get involved. Our negative feedback on BitcoinTalk is solely based on that on that one incident so we are understandably trying to get some of these reversed.When the situation occurred we were -512 rating and now we are -31 and continuing to get better everyday. Every trusted member we have reached out to and gotten a hold of has changed their negative feedback. The only ones left either could not be reached or demanded money in exchange for the reversal. We have worked very hard on improving our reputation as well as the product. Our withdrawals and support tickets are both averaging around 15 minutes and we are hoping to improve on even that.
If anyone has any questions or concerns, please shoot us a DM or a support ticket through Betcoin.ag and we will be happy to address them for you. Thank you all and best of luck to you!
