Resolved : Cloudbet stealing my funds - page 2.

icopress

legendary

Activity: 1456

Merit: 5874

light_warrior ... 🕯️

Quote from: FatFork on April 07, 2023, 01:15:39 PM

I believe icopress was their campaign manager last year. It's possible that he could provide you with additional contact information for a casino representative.

I contacted their top manager about similar issues, and he informed me a long time ago that all cases are processed only through the official support service.

If someone wants their case to be resolved, there are no other options but to contact the Cloudbet support service. Tongue

Beparanf

hero member

Activity: 2954

Merit: 796

Quote from: Mmaalouli on April 07, 2023, 09:47:35 AM

I got issue with cloudbet i deposited 1.6 weth instead of 1.6 eth and been month they not refunding me
Now eth and weth same address as erc20 am a coder all they need access private key of ny wallet eth and refund me been 3 weeks not willing to do that

Here proof of my money in their wallet
https://etherscan.io/token/0xc02aaa39b223fe8d0a0e5c4f27ead9083c756cc2?a=0x74174f37d9b56783eff35dcf86e844dffd2e0073

Since they control private keys of eth its so easy to refund and almost month no will to refund me i did raise this to Curaçao eGaming ("CEG") and did file complaint

If anyone here knows anyone in cloudbet director or anyone in power please let me know this is day light robbery
Also am diamond vvip holder for 4 years with them they should address me way better instead of them doing nothing .

Casino usually have a note to deposit the exact token to avoid potential loss. They are not liable or obligated to refund you for sending wrong token. WETH is a wrapped token which is a different token to ETH. The casino needs to import their private key on a wallet like Metamask just to recover your funds despite they have same ERC20 wallet address. Casino hot wallet is too precious to be import on a close source wallet because it holds huge funds. It’s not easy as you imagine on recovering your tokens on their wallet address.

Cloudbet is long inactive here in the forum. You should contact live support to solve your case. For the record, This is not a scam attempt and it’s wrong to accused them due to your own fault.

FatFork

legendary

Activity: 1624

Merit: 2594

Top Crypto Casino

Quote from: Mmaalouli on April 07, 2023, 09:47:35 AM

If anyone here knows anyone in cloudbet director or anyone in power please let me know this is day light robbery

I'm sorry to hear about the issue you're having with Cloudbet. It sounds frustrating, but let's try to get a better understanding of the situation.

To clarify, did you contact Cloudbet's support team to request a refund of the 1.6 WETH you mistakenly deposited? If so, what was their response? Have they given you any indication of when you can expect a refund?

I believe icopress was their campaign manager last year. It's possible that he could provide you with additional contact information for a casino representative.

acroman08

legendary

Activity: 2436

Merit: 1104

Have you contacted them yet? what exactly have they said to you regarding this issue? your post is not clear if you have talked to their support. sujonali1819 shared with you who their representative is but as you can see they haven't been online for months now. I am not sure if there is someone here in the forum(aside from their representative) that knows someone who is a part of cloudbet.

sujonali1819

legendary

Activity: 2436

Merit: 1189

Need Campaign Manager?PM on telegram @sujonali1819

This is their bitcointalk representative account but their last activity here in this forum on 9th January 2023. You can pm this account. But the chance of getting response is very low due to inactivity.

You did not share any informations about what they said after you contacted with them. Or did not you cantact yet? If you did please share the details also to understand the situation better.

Mmaalouli

newbie

Activity: 10

Merit: 1

I got issue with cloudbet i deposited 1.6 weth instead of 1.6 eth and been month they not refunding me
Now eth and weth same address as erc20 am a coder all they need access private key of ny wallet eth and refund me been 3 weeks not willing to do that

Here proof of my money in their wallet
https://etherscan.io/token/0xc02aaa39b223fe8d0a0e5c4f27ead9083c756cc2?a=0x74174f37d9b56783eff35dcf86e844dffd2e0073

Since they control private keys of eth its so easy to refund and almost month no will to refund me i did raise this to Curaçao eGaming ("CEG") and did file complaint

If anyone here knows anyone in cloudbet director or anyone in power please let me know this is day light robbery
Also am diamond vvip holder for 4 years with them they should address me way better instead of them doing nothing .

NB : Fully resolved they credited me 1.6 eth on the website .

Topic: Resolved : Cloudbet stealing my funds - page 2. (Read 324 times)