Still even if you used FedEx if they fail to delivery on time the contract specifies maximum damages are the postage paid.
It's funny how big corporations decide rules, and then force all customers to adhere to these rules, even if sometimes someone shipping an item gives you only one shipping option, thus locking you into a specific carrier. What if thousands of customers demanded that these rules was unacceptable, and demanded money for their time and resources used when FedEx doesn't fullfill their part of the agreement properly.
Sometimes I run cases were I want a delivery fee refunded or some such just for the principle (and the hell of it
). When customer service tells you something is not possible, more often than not it is possible, if you can reach the right persons within the organization.
The question is however how much energy and effort you should spend on miniscule cases. Most customers just gives up, and this the big coorporations do know, and they exploit it to the fullest extent.
What they're basically saying is: "Your time and resources is not valuable, if we don't deliver, or don't deliver at the specified time, you have no reason whatsoever to complain".
Once I had a package attempted delivered 3 times (not FedEx), before they finally managed to deliver it. The house was behind a larger building, a bit hard to find, but still, they could've just called me, and it would've been sorted out. Worst thing is I took time off work to be home waiting for the pacage.
When I complained about their incompetency, I was offered a few stamps to make up for it. I blunty refused, and told them to pay me the fee. Finally they did after some manager got involved. They should've paid me for my time as well. What made me extra furious was that delivery attempt the 2nd time showed 'No valid ID', and they hadn't even talked to me. Talk about shitty service.
But usually there are drones working such jobs that have zero heart in their job, and couldn't give less of a fuck if the package got delivered or not. What's the issue with not even attempting to send an e-mail or phone ? At least then they'd tried to do their best to deliver it. This could even be automated.
Not even 'failure-to-deliver' notifications from FedEx's tracking systems gives you a phone call or an e-mail. That's also something that could've been automated at low cost.
