3rd update: Sept. 5, 2020 (funds still not released despite this email from them) The email I mentioned above which was communicated to me by "winnie" (this is the 4th communication from this person the same 1st one I spoke to claiming it was a technical issue then changed the reason to this kyc thing) stated this:
Winnie, Aug 31, 2020, 12:40 AM GMT+8
Dear KuCoin User,
Hope you are doing well receiving this email. First of all, thank you very much for your kind patience and cooperation. We fully understand your feelings and situation and we are earnestly to step forwards with you and resolve all the problems and difficulties in-between. However, KuCoin Support would like to emphasize some points again regarding to your case:
1. KuCoin Digital Asset Exchange, similar as all other virtual assets service providers, is having its own risk control mechanism in accordance with the requirements of the Proceeds of Crime Act, Anti Money Laundering and Counter Terrorist Financing legislations.
2. KuCoin has the ongoing obligation of monitoring every account activity, no matter with KYC verified or not. However, all information is within KuCoin only and there should be no concern of any information leaking or for any other illegitimate usages.
3. KuCoin has standardized customer due diligence procedures to follow in case of any suspicious transactions or behaviors observed.
What you are facing recently is only temporary frozen, which is quite normal. Your account, just like all other KuCoin accounts, has been filtered by our risk control system automatically based on a variety of elements combined. The system alerted us with your case and we are just following our Enhance Customer Due Diligence process to ask you to provide more information about the ultimate beneficiary owner of the alerted account and the legitimacy of the source of the wealth. Therefore, we sent you the email previously about the KYC verification and ECDD document filing.
Besides, we would like to point out again, that your funds are ABSOLUTE SAFE with KuCoin, no matter your funds are acceptable to us or not. If there really does exist some risky part of your wealth that KuCoin deemed as unacceptable and decided to terminate business relationship with you, your funds would still be ABSOLUTELY SAFE and would be released to you within 5 working days since the termination decision been made. Normally, we would wait for our customers to submit their KYC, ECDD and other supplementary documents for 15 working days. If customer still refuse to provide any information we required, a decision of terminating business relationship would be put forward.
Thank you again for your understanding and we sincerely apologize if KuCoin’s risk control procedure cause you any worries and inconveniences. If there is further question, feel free to contact KuCoin Support Team.
Kind regards
KuCoin Customer Care and Support Team
So I responded and I think this is the 8th or 10th time I told them same thing:
bitcoinjesus, Sep 1, 2020, 6:04 AM GMT+8
Fine and like I keep telling you I want to no longer do business with kucoin so you may as well prepare to release my funds or simply let the deposit go.
I do not feel comfortable with this behavior from kucoin which is why I do not want to be involved with kucoin ever again for the rest of my life.
Their response:
Danae, Sep 2, 2020, 5:44 PM GMT+8
Dear Valued KuCoin User,
Thank you for contacting KuCoin customer support.
We have received your request, we will submit to our legal team to review and will get back to you when we get updates, thanks for your support.
If you have any questions or concerns regarding this process, please don't hesitate to let us know.
Kind regards,
Danae
KuCoin Customer Care and Support Team
I am under the impression that I would have received or had my funds released by now according to these communication because the 5 working days has passed and it may seem they have not made an internal decision to terminate the business relation because I can still login. I have blatantly refused the kyc obviously here and I specifically stated so in multiple emails. I am unsure of the wording because it seems to say to me that I should see the funds by 5 working days and in 15 days they may make a decision, again really unsure so I would like thoughts on this please. Considering the last response and it's implied actions I do not think they are being honest yet and my funds are absolutely NOT "safe". Thoughts?