Topic: (Resolved) My Funds are Missing in Kucoin/ByBit Exchange: What should I do? (Read 295 times)
June 23, 2024, 12:54:26 PM
I want to thanks everyone who made comments and advise me one way or the other. I want to officially inform you that I have gotten the refund from kucoin and it was not an easy battle. I finally paid the 40 USDT to kucoin foe them to refund the coins to my kucoin address. And my concern here is that, the same service they (kucoin) render, also render by Bybit in the process of the refund. And Bybit didn't collect any service fee from me while kucoin collect such big amount of money. Well my interest here is that I have finally gotten my coins. All we have to do is we have to be careful when doing any transaction and don't do any mistake. Thanks everyone.
June 17, 2024, 06:58:26 AM
Because asking money to do things before they do it, is excatly how scammers operate.
Exactly and that is my fear and nothing more. Frankly speaking to pay the money nis not an issue, if I pay the money then they frame another story that they can't refund the money because they don't know where the funds are or other cooked up stories then I became a loser with double transactions. So the payment before refund is not nice one. I really doubt if it is real. So you are either dealing with a scammer impersonating Kucoin staff, or your transaction is lower than 40 dollars, in which case you might as well just forget about that money.
June 17, 2024, 05:53:27 AM
Exactly and that is my fear and nothing more. Frankly speaking to pay the money nis not an issue, if I pay the money then they frame another story that they can't refund the money because they don't know where the funds are or other cooked up stories then I became a loser with double transactions. So the payment before refund is not nice one. I really doubt if it is real.
Never pay any fees upfront without a clear understanding of what service you're receiving and the terms involved. While the processing fee might seem unusual, it's not entirely unheard of. However, you should only proceed once you're confident about the legitimacy of the request. If everything checks out and you decide to proceed with the payment, ensure that you’re sending the processing fee to an official Kucoin address and not to any third-party or suspicious address. 
June 17, 2024, 02:59:35 AM
When Kucoin has already confirmed that the funds have been released from thier side then you will need to contact ByBit exchange. If they are not helpful or are clueless then you should comeback and update this thread with their reply. This is the first time I have read of such a problem. If you have entered all the details correctly then they will be able to locate the funds credit your exchange wallet.
Bybit has sent me the refund TXID and it is the due of kucoin to the coins back to me. But kucoin is saying that I should pay 40$ which is abnormal. Actually there's a written information about paying for recovering your funds in kucoin https://www.kucoin.com/support/8366839950361. I also experience same like case which I deposit my BNB to other chain then the transaction succeed but it never get credited to my wallet since the chain I accidentally used is not yet supported on my personal wallet. When I ask the support for recovery then there's some fees asked maybe for their efforts made. If the amount you lost is huge then I guess paying $40 may have sense at least you can get something from your floating funds. But if the amount is so small then maybe better to move on from this issue then next time be careful on next transaction and make sure that you include the memo or other important requirements so that your transaction will be credited to your wallet. Best to do now is to comeback on their support since they are the one who can help you with this issue.
June 17, 2024, 02:19:47 AM
honestly you should make sure that they really charge or not, maybe chat them again $40 just to retrieve your own money is honestly ridiculous but there is also always chance that some business enforce such a thing to make sure they aren't losing on other people's mistake.
you just need to make sure that the email you received is genuine from kucoin and if it is, then start to think whether it's worth it to retrieve your money by paying that fee.
honestly if i were you if the money retrieved outweigh the fee imposed i'd just retrieve and dipped and never using kucoin service again.
to be frank though,i personally find sending coin to a chain that requires memo to be a really bad experience and really vulnerable to mistake, our muscle memory always thinks an address is enough identifier.
yeah requires paying before knowing whether the problem could be solved is really an shady move in my opinion.
you just need to make sure that the email you received is genuine from kucoin and if it is, then start to think whether it's worth it to retrieve your money by paying that fee.
honestly if i were you if the money retrieved outweigh the fee imposed i'd just retrieve and dipped and never using kucoin service again.
to be frank though,i personally find sending coin to a chain that requires memo to be a really bad experience and really vulnerable to mistake, our muscle memory always thinks an address is enough identifier.
Because asking money to do things before they do it, is excatly how scammers operate.
Exactly and that is my fear and nothing more. Frankly speaking to pay the money nis not an issue, if I pay the money then they frame another story that they can't refund the money because they don't know where the funds are or other cooked up stories then I became a loser with double transactions. So the payment before refund is not nice one. I really doubt if it is real. June 16, 2024, 09:19:32 AM
Because asking money to do things before they do it, is excatly how scammers operate.
Exactly and that is my fear and nothing more. Frankly speaking to pay the money nis not an issue, if I pay the money then they frame another story that they can't refund the money because they don't know where the funds are or other cooked up stories then I became a loser with double transactions. So the payment before refund is not nice one. I really doubt if it is real. 
June 16, 2024, 08:57:10 AM
When Kucoin has already confirmed that the funds have been released from thier side then you will need to contact ByBit exchange. If they are not helpful or are clueless then you should comeback and update this thread with their reply. This is the first time I have read of such a problem. If you have entered all the details correctly then they will be able to locate the funds credit your exchange wallet.
Bybit has sent me the refund TXID and it is the due of kucoin to the coins back to me. But kucoin is saying that I should pay 40$ which is abnormal. I never ever had to pay anything for forgetting to add some memo and asking help from an exchange i send it to. And it's not like kucoin has anything to do with this issue, your money is not in Kucoin after you send it to ByBit. They even said that themselves. You should deal with Bybit directly. Nothing about this sounds right.
If that Kucoin admin is indeed not a scammer, he / she is asking money from extra work you could do for yourself by contacting the team's discord and other ways that i provided. I don't think asking your money around from other exchanges is even on any help admin's or helpdesk's job description.
June 16, 2024, 08:14:42 AM
When Kucoin has already confirmed that the funds have been released from thier side then you will need to contact ByBit exchange. If they are not helpful or are clueless then you should comeback and update this thread with their reply. This is the first time I have read of such a problem. If you have entered all the details correctly then they will be able to locate the funds credit your exchange wallet.
Bybit has sent me the refund TXID and it is the due of kucoin to the coins back to me. But kucoin is saying that I should pay 40$ which is abnormal. So lets talk there is a $40 dollar 'fuck you fee'
correct?
How much is your refund? My suggestion is pay the fee grab the refund. And you got to learn the kucoin sucks for only $40 .
Here watch this clip
https://www.youtube.com/watch?v=78-4RobJQ0Y
this is more than 20 years old so inflation means $40 is the same as the $20 in this scene.
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June 16, 2024, 08:04:33 AM
When Kucoin has already confirmed that the funds have been released from thier side then you will need to contact ByBit exchange. If they are not helpful or are clueless then you should comeback and update this thread with their reply. This is the first time I have read of such a problem. If you have entered all the details correctly then they will be able to locate the funds credit your exchange wallet.
Bybit has sent me the refund TXID and it is the due of kucoin to the coins back to me. But kucoin is saying that I should pay 40$ which is abnormal. The fee is madness to be honest since the funds return to the exchange hot wallet. You the TXID so the support only needs to do is to credit the amount back to your account.
But that 40$ is the only answer to solve your issue since the funds is already back on Kucoin while they have policy like that. Also there’s a mistake on your side here so you have no choice even the if amount of fee is high.
I believe even the cs on the forum can’t do anything with that fee since exchange charge it for inconvenience.
June 16, 2024, 07:33:25 AM
When Kucoin has already confirmed that the funds have been released from thier side then you will need to contact ByBit exchange. If they are not helpful or are clueless then you should comeback and update this thread with their reply. This is the first time I have read of such a problem. If you have entered all the details correctly then they will be able to locate the funds credit your exchange wallet.
Bybit has sent me the refund TXID and it is the due of kucoin to the coins back to me. But kucoin is saying that I should pay 40$ which is abnormal. By the way, the $40 fee is crazy and I wonder how much you sent that would make it worth it to give them such a huge amount. Is it not their customer issue that is bound to be solved for free? I hope this is not an extortion to stylishly get money from people. This is a lesson for me and it is not the first time I read that transactions were stuck under Kucoin. It was in mass stuck about 2 months ago and even issued compensation then. Maybe they were testing how they will hold people's transactions by then, who knows? I've completed over 1000 crypto transactions and one has never stuck, thankfully, I only performed 3 transactions with them and I think that would be the last.
June 16, 2024, 06:39:08 AM
When Kucoin has already confirmed that the funds have been released from thier side then you will need to contact ByBit exchange. If they are not helpful or are clueless then you should comeback and update this thread with their reply. This is the first time I have read of such a problem. If you have entered all the details correctly then they will be able to locate the funds credit your exchange wallet.
Bybit has sent me the refund TXID and it is the due of kucoin to the coins back to me. But kucoin is saying that I should pay 40$ which is abnormal. June 16, 2024, 01:43:00 AM
When Kucoin has already confirmed that the funds have been released from thier side then you will need to contact ByBit exchange. If they are not helpful or are clueless then you should comeback and update this thread with their reply. This is the first time I have read of such a problem. If you have entered all the details correctly then they will be able to locate the funds credit your exchange wallet.
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June 16, 2024, 01:21:43 AM
This might be different but i have the same experience when it comes on wrong deposits on from OKX to Binance on which i have mistakenly
deposited on a chain which it isnt really that available yet. Therefore, it didnt credit out but when it comes to recovery then they would really be that
having the process but of course it would really be having that processing fee on which its normal. At first i was hesitated considering that fee is a little big big for such recovery
and if they do speak about network fee expenses then you do know that it is really just that too much.
The only thing you can do is to follow those steps and the willingness to pay up the fee and just that simply wait up until they would process out.
In my case i have waited for 2-3 days but on Binance transaction. If Kucoin wold be having that 5 days duration then thats the time for the waiting game.
deposited on a chain which it isnt really that available yet. Therefore, it didnt credit out but when it comes to recovery then they would really be that
having the process but of course it would really be having that processing fee on which its normal. At first i was hesitated considering that fee is a little big big for such recovery
and if they do speak about network fee expenses then you do know that it is really just that too much.
The only thing you can do is to follow those steps and the willingness to pay up the fee and just that simply wait up until they would process out.
In my case i have waited for 2-3 days but on Binance transaction. If Kucoin wold be having that 5 days duration then thats the time for the waiting game.
Your case is different to the OP since he sent to the right blockchain network which means the fund is already on Bybit account that doesn’t need to recover. Bybit support just needs to distribute it to his account through the use of the memo assigned to his wallet. I think a few verification is needed but definitely this is not same to recovering assets from different blockchain since the funds is on same chain and wallet address which the exchange use.
This issue can be resolved easily if the OP just ask to the right exchange support in the beginning. The reason why this issue becomes complicated is because he is communicating with Kucoin not Bybit which the support is using standard long procedure to determine the case.
June 15, 2024, 05:18:58 PM
While I was reading what happened to you op, I thought it was difficult to contact Bybit's support because in the exchange itself, only a chat bot will reply to you. Then the conditions that kucoin demands are too many and it is good if you have fulfilled all of them.
It's really hard like that when you don't know who is the legitimate person you're talking to in kucoin, now if you contact them on discord and telegram there are also many exploitative people pretending to be from kucoin support, maybe that's just being careful with the people you talk to if ever there is money involved and of course that's a different matter.
It's really hard like that when you don't know who is the legitimate person you're talking to in kucoin, now if you contact them on discord and telegram there are also many exploitative people pretending to be from kucoin support, maybe that's just being careful with the people you talk to if ever there is money involved and of course that's a different matter.
June 15, 2024, 02:45:11 PM
This might be different but i have the same experience when it comes on wrong deposits on from OKX to Binance on which i have mistakenly
deposited on a chain which it isnt really that available yet. Therefore, it didnt credit out but when it comes to recovery then they would really be that
having the process but of course it would really be having that processing fee on which its normal. At first i was hesitated considering that fee is a little big big for such recovery
and if they do speak about network fee expenses then you do know that it is really just that too much.
The only thing you can do is to follow those steps and the willingness to pay up the fee and just that simply wait up until they would process out.
In my case i have waited for 2-3 days but on Binance transaction. If Kucoin wold be having that 5 days duration then thats the time for the waiting game.
deposited on a chain which it isnt really that available yet. Therefore, it didnt credit out but when it comes to recovery then they would really be that
having the process but of course it would really be having that processing fee on which its normal. At first i was hesitated considering that fee is a little big big for such recovery
and if they do speak about network fee expenses then you do know that it is really just that too much.
The only thing you can do is to follow those steps and the willingness to pay up the fee and just that simply wait up until they would process out.
In my case i have waited for 2-3 days but on Binance transaction. If Kucoin wold be having that 5 days duration then thats the time for the waiting game.
June 15, 2024, 02:33:38 PM
So even if he make deposits of $40 for the retrievals fees at the end he can still lose the case and kucoin will simply tell ops that he include no memo on the transaction so it can't be be refunded.
I reason with this your comment. And if the Op deposit the 40$ and the Kucoin gives another excuse not to refund the money so I also advise the Op not to participate in the deposit. And if I were him, I would let it go and bear the pain and learn a new lesson from the mistake. Because if pay the service fee and the coins were not refunded then it becomes a plan scam from Kucoin and if Kucoin must help they should not ask for service fee because you are still using their services and not another place. 
June 15, 2024, 01:21:42 PM
I have created it in another forum. https://www.altcoinstalks.com/index.php?topic=322058.new#new
About a month now, I bought bitcoin from someone and deposited them in Kucoin. And converted it to USDT And I sent the coins to ByBit exchange and I didn't include the Memo Tag from the ByBit end and the coins didn't arrive in the receiving address of ByBit. Then I contacted Kucoin they told me that the coins have left their exchange and transaction was successfully approved from the receiving address. Therefore I should contact ByBit customer service and I didn't that but ByBit has no direct customer live chat and everything was done through bot. I have been battling with them on this case for a while. And two days back, I chatted up Kucoin customer service, I still complain again and they said I should ask ByBit to provide the refund TXID which I went to the self service and checked the form I submitted and saw the refund TXID. Then I contacted Kucoin back to make the refund.
And I presented every information to Kucoin to make the refund but this is what Kucoin representative said and sent to my emails after a long live chat with one of the agents.
See what he said, and I quote.
If there is any Kucoin representative here should say something on this email or if anyone has anything to say can contribute if this is legit. What should I do?
Thanks.
I don't know much about your case but yes I have heard many people getting these type of issues with the blockchain. I don't know why whether it's the issue from our side either we are missing some points that's why it's happening or is it something wrong with the blockchain owners.About a month now, I bought bitcoin from someone and deposited them in Kucoin. And converted it to USDT And I sent the coins to ByBit exchange and I didn't include the Memo Tag from the ByBit end and the coins didn't arrive in the receiving address of ByBit. Then I contacted Kucoin they told me that the coins have left their exchange and transaction was successfully approved from the receiving address. Therefore I should contact ByBit customer service and I didn't that but ByBit has no direct customer live chat and everything was done through bot. I have been battling with them on this case for a while. And two days back, I chatted up Kucoin customer service, I still complain again and they said I should ask ByBit to provide the refund TXID which I went to the self service and checked the form I submitted and saw the refund TXID. Then I contacted Kucoin back to make the refund.
And I presented every information to Kucoin to make the refund but this is what Kucoin representative said and sent to my emails after a long live chat with one of the agents.
See what he said, and I quote.
Quote
Dear Valued KuCoin User,
We understand that you may have experienced some inconvenience with your recent deposit. We are here to assist you with the recovery process.
We understand that this may be frustrating for you, and we apologise for any inconvenience caused. However, please note that we will require a processing fee of 40 USDT to cover our significant resource consumption, time, and risk cost.
We would appreciate it if you could provide the following information to proceed with the recovery process:
1. Could you kindly share the original TXID and return TXID with me?
2. A screenshot of the withdrawal record from KuCoin, you can login and check Overview-Withdraw-Recent Withdrawals page to find it.
3. A screenshot of the deposit address from the third-party platform
4. I would appreciate it if you could share the text version and a screenshot of the deposit address in KuCoin, you can login and select network of your token in deposit page.
5. Friendly reminder, there is a processing fee of 40 USDT required.
We understand that this may be a lot of information to provide, but it is necessary for us to ensure a smooth and successful recovery process. Please take your time to read the above statement carefully and reply to this email if you agree to apply for the recovery service. We will send you a payment request after we receive your feedback, and the issue will be handled within 5 business days after you have paid the processing fee.
We appreciate your patience and understanding in this matter. If you have any further questions or concerns, please reply to this email.
Best Regards,
KuCoin Customer Care and Support Team
Hayden.IB (KuCoin)
Jun 15, 2024, 09:15 UTC
This is an automatic email.
Dear Valued KuCoin User，
This is a new ticket created by KuCoin Customer Support to follow up on your issue. Further details will be sent after this email.
Best regards,
KuCoin Customer Care and Support Team
We understand that you may have experienced some inconvenience with your recent deposit. We are here to assist you with the recovery process.
We understand that this may be frustrating for you, and we apologise for any inconvenience caused. However, please note that we will require a processing fee of 40 USDT to cover our significant resource consumption, time, and risk cost.
We would appreciate it if you could provide the following information to proceed with the recovery process:
1. Could you kindly share the original TXID and return TXID with me?
2. A screenshot of the withdrawal record from KuCoin, you can login and check Overview-Withdraw-Recent Withdrawals page to find it.
3. A screenshot of the deposit address from the third-party platform
4. I would appreciate it if you could share the text version and a screenshot of the deposit address in KuCoin, you can login and select network of your token in deposit page.
5. Friendly reminder, there is a processing fee of 40 USDT required.
We understand that this may be a lot of information to provide, but it is necessary for us to ensure a smooth and successful recovery process. Please take your time to read the above statement carefully and reply to this email if you agree to apply for the recovery service. We will send you a payment request after we receive your feedback, and the issue will be handled within 5 business days after you have paid the processing fee.
We appreciate your patience and understanding in this matter. If you have any further questions or concerns, please reply to this email.
Best Regards,
KuCoin Customer Care and Support Team
Hayden.IB (KuCoin)
Jun 15, 2024, 09:15 UTC
This is an automatic email.
Dear Valued KuCoin User，
This is a new ticket created by KuCoin Customer Support to follow up on your issue. Further details will be sent after this email.
Best regards,
KuCoin Customer Care and Support Team
If there is any Kucoin representative here should say something on this email or if anyone has anything to say can contribute if this is legit. What should I do?
Thanks.
Ti everyone reading please confirm that it's happening with anyone else or not.
June 15, 2024, 12:24:05 PM
I don't know what could have caused this, but on some occasions of related issues I've seen with others, maybe they are not keeping to their minimal deposit rate or something related, but considering this, the $40 fee charge they are billing you could even make you to drop the whole charges if you considered the amount involved to how much you're going to be charged for the rectification, this is sometimes annoying, honestly, you're just lucky of not sending to the wrong address.
I believe they treat both cases with the same kind of approach because they are both similar. Depositing without the required memo code is almost the same as making a deposit of either an unlisted coin, not meeting the minimum deposit amount, or depositing on the wrong network.All kinds of errors stop the deposit from being credited automatically based on how the exchange is set up, which requires a manual process, which I believe is the reason why they ask for an extra fee to do that, but for exchanges that are still looking for customers, they won't bother asking for such a fee.
June 15, 2024, 11:59:22 AM
I don't know what could have caused this, but on some occasions of related issues I've seen with others, maybe they are not keeping to their minimal deposit rate or something related, but considering this, the $40 fee charge they are billing you could even make you to drop the whole charges if you considered the amount involved to how much you're going to be charged for the rectification, this is sometimes annoying, honestly, you're just lucky of not sending to the wrong address.
Aside from the fact that the high retrieval fees of $40 which could be too high an amount that could make small amount of issues which may not be up to the $40 fees that could make the user to drop his quest pf getting a refund, we should also consider what is the possibility of Agbe to get a refund since he mentioned that he forgot to include memo on the transaction from bybits o the transaction initiation on kucoin which most cases the exchange already warn that if you insert wrong memo it will result in lost of funds.So even if he make deposits of $40 for the retrievals fees at the end he can still lose the case and kucoin will simply tell ops that he include no memo on the transaction so it can't be be refunded.
June 15, 2024, 11:39:50 AM
thats a unique exchange since they need memo tag for usdt to be credited. don't know if it's for security but it becomes complicated for someone who are used to sending without having to copypaste these memo tag. seem to have worked on exchanges that need not this memo. this probably isn't the first to have happened.
if it requires agbe to send tips to the support to assist him, it can discourage users from moving to this exchange.
if it requires agbe to send tips to the support to assist him, it can discourage users from moving to this exchange.
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