OK, I've notify Razer and add this to
the list. I asked him to look into the reason behind your banning. Can you provide your username? It might help him to track your case and get to the bottom of it easier.
Thanks for the heads up here, Holy!
OP's account was initially flagged to us by Evolution, one of our gaming providers. The reasoning was that they detected card counting, something we prohibit.
Our default action for such flags is locking the account down, as was done here. But I can see this wasn't clearly communicated to OP, please accept my apologies for that.
However, I can see the value wagered for that flag certainly does not make the balance forfeiture make sense here.
OP's account should now be unlocked to allow them to withdraw their assets. After this we'll lock the account again for the initial flag.
As warned in the ongoing support ticket, any
further accounts will be locked with any funds forfeited. Unfortunately, you are no longer permitted to use our platform.
I've followed up with the same via the ongoing user support ticket.
Thanks,
Razer
Thank you for the follow up and all that involved.
RLB is sold and Asset withdrawal of
11,317.73 USDT is completed.
two NFTS are on-site with one is still staked.
Account is re-enabled. Have had a long conversation with Razer on Rollbit's chat.
Razer mentioned that there was a flag by their provider. However, I disagree and explain that it's not the case.
It was agreed that the account will be
fully functional again.
$11,308.5 is
deposited back to Rollbit, and will buy back to RLB with the agreement that the fee will be reimbursed.
https://i.ibb.co/jz5TfgD/Capture.png
You're just happening to be the second to lay an accusation of what could have been just addressed within their announcement thread and not assuming your experience for being scammed, we should learn how to start with doing things the proper way, even when we are having challenges which may be due to our own personal cause base on what we do that violates their rules, we wouldn't want to accept we are wrong, instead go ahead to create an scam accusation thread against them, enough of making unnecessary accusations when we are at fault first.
I think this is not the fair judgment. given the fact that I lay the facts and timeline in a very detailed manner.
Support was contacted several time, but minimal response was given
This was until Razer resolved the case in my favour with substantially more details.
The post here is my last resort and I would rather prefer to resolve this via their typical contact system
I like Rollbit in many aspects but it seems to me that there is still room to improve as any other products.