Topic: [Resolved] Rollbit scams me for over $20k (Read 239 times)

I was grateful that you contacted me with the right person in the first place.
Yes I do believe users should be informed thoroughly before money is forfeited. The detection mechanism can be left out to prevent abuse, but explanation is needed.


Agreed. The thread is now locked

I believe this is not how they commonly respond to inquiries about a situation happen to their customers. A quick stroll through the back of my mind for past cases, I think mostly they inform their customer about the violation made before they even ask, or will be more than glad to provide the information upon being asked, excepting the ones where they are waiting for confirmation or investigation from the providers.

I think your case has an oversight, which also why I immediately asked Razer if he can spare some of his time during this weekend to look into it and tell us a bit more, and done in a very short time.


Anyway, he apologize for the invonvenience you experienced and clears your issues and points of discussion very nicely. With both sides declaring the don't have any issue, and I can see that the thread's title has been marked as resolved, it'll be better to lock this thread and keep it away from any further meaningless discussion.

OP, the lock button is at the lower left of this page. Do you mind to lock it?

I'll edit my entry to better reflect this situation

I have updated the thread to "Resolved".
Razer has reimbursed $250 which cover the fees I mentioned.

Yes I got the withdrawal, and then redeposit the amount. This reaffirms my trust on the site.

I marked the thread as partially resolved, because I still wait for reimbursement of RLB-USD conversion fee as agreed by Razer.
At the beginning I wold told to liquidate and withdraw ASAP. Thus I had to sell RLB, which is not what I did want.
However, Razer resolves the situation amicably and allow me to continue using the site. Thus I need to re-buy RLB which causes 0.5% each way traded, in a total of 1% fee of traded volume.
This is approximately $110-$120.

Razer mentioned that he will afk so I expect this will be fully resolved after he has checked back the ticket on Rollbit.
I will then mark as completed (resolved) when the fee is fully reimbursed.

I hope in the future Rollbit manages this type of case differently, at least by a normal support either in chat or email.
Losing by playing games is one thing, but if a player wakes up and everything is forfeited is simply a different story.
I continue to hold RLB and their V1 bot as my show of support and trust. I do hope that they are succeed and continue good operation.

---

From my perspective, the claim by Evolution is a false accusation. Razer mentioned something about me jumping table which I replied that
1. I do not want to wait Evolution to take 30 mins to shuffle cards
2. I want to play with sexy ladies

I notice that although you've got your fund back and account reactivated, as well as a thorough discussion with Razer, you choose to mark the thread as "partially resolved". Is there other issue that is not yet addressed?

wait, so does this mean that the card-counting flag Evolution games made against you was a false positive?

anyway, glad your issue got resolved quickly and good luck with your future gambling endeavor on Rollbit.

that is great to hear.

Thank you for the follow up and all that involved.

RLB is sold and Asset withdrawal of 11,317.73 USDT is completed.
two NFTS are on-site with one is still staked.

Account is re-enabled. Have had a long conversation with Razer on Rollbit's chat.
Razer mentioned that there was a flag by their provider. However, I disagree and explain that it's not the case.
It was agreed that the account will be fully functional again.

$11,308.5 is deposited back to Rollbit, and will buy back to RLB with the agreement that the fee will be reimbursed.

https://i.ibb.co/jz5TfgD/Capture.png

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I think this is not the fair judgment. given the fact that I lay the facts and timeline in a very detailed manner.
Support was contacted several time, but minimal response was given
This was until Razer resolved the case in my favour with substantially more details.

The post here is my last resort and I would rather prefer to resolve this via their typical contact system
I like Rollbit in many aspects but it seems to me that there is still room to improve as any other products.

Following this, I had a pleasant conversation with OP via our support system.

We've worked out a better resolution which still allows them to play on Rollbit.

This event has highlighted some improvements we can make to our response to such situations. We'll work on those right away.

Grateful to discover those and resolve this case amicably.

Thanks,
Razer

You're just happening to be the second to lay an accusation of what could have been just addressed within their announcement thread and not assuming your experience for being scammed, we should learn how to start with doing things the proper way, even when we are having challenges which may be due to our own personal cause base on what we do that violates their rules, we wouldn't want to accept we are wrong, instead go ahead to create an scam accusation thread against them, enough of making unnecessary accusations when we are at fault first.

Thanks to Rollbit Razer for the quick response and the explanation.

OP now it should be clear to you also. After withdrawing your fund let's close this topic and mark as solved. And keep in mind that if you again create any account there for play it will be forfeit.

Thanks for the heads up here, Holy!

OP's account was initially flagged to us by Evolution, one of our gaming providers. The reasoning was that they detected card counting, something we prohibit.

Our default action for such flags is locking the account down, as was done here. But I can see this wasn't clearly communicated to OP, please accept my apologies for that.

However, I can see the value wagered for that flag certainly does not make the balance forfeiture make sense here.

OP's account should now be unlocked to allow them to withdraw their assets. After this we'll lock the account again for the initial flag.

As warned in the ongoing support ticket, any further accounts will be locked with any funds forfeited. Unfortunately, you are no longer permitted to use our platform.

I've followed up with the same via the ongoing user support ticket.

Thanks,
Razer

Total withdrawal = $0
I never withdraw any money. They simply accused me and forfeited everything.
So in that perspective, I lost $20K give or take.
The account itself is still at loss (balance < deposit).
This ridicules me because they claim "I abuse the game", but I actually lose money playing their game.

Wait, That means they forfeit your deposit like $20k? How much did you withdraw? Is it bigger than your deposit? Maybe not becuase you said Net overall you are at a loss.

Seems something is not looking good with Rollbit recently. Complaints against them are rising every day. Let's wait for the explanation from Rollbit's side.

it's the same as Bitcoin forum username here
alphatio

OK, I've notify Razer and add this to the list. I asked him to look into the reason behind your banning. Can you provide your username? It might help him to track your case and get to the bottom of it easier.

I've tried to ask for specific reason for over 3 attempts.
However, they only state that I "abused their game".

This is the only thing they say despite my repeated questions.

Is that all they explained or do they give a specific reason and/or pointing you out to a clause in their ToS that they consider breached and put you on ban? Let me try to get Razer to look into your case and get a clearer assessment behind your issue.

The topic is changed to "Resolved" because the issue has been fully mitigated.

What happened::
I've started using Rollbit at the end of December 2023 and deposited over $20K via several cryptos.
Played several games and lost around $2K. This includes Plinko, BJ and their lottery.
After this initial loss, I mainly stake RLB (around $12K-$13K) for the lottery prize which I won around $100.
Net overall is still a loss.

Then on 20 Jan 2024, I was accused of game abuse. They ban my account and forfeit all the money (around $20K including USD balance, RLB and NFT).
I've tried to reach them via chat, email and discord channel, but they do not provide evidence nor further details.
Rollbit keeps repeating that I abused their game, and support simply repeats this over and over.

Rollbit states on their website that the game is "provably fair", and now claims that I abuse their game.
Is it supposed to be mathematically impossible to cheat? Banning account without evidence and forfeiting all money. This seems like a scam.

I KYC with them at lv.4 which is relatively high. This includes ID submission, liveliness check and address verification.
The site is accessed using my personal PC and mobile phone with 2FA turned on.
I access site while I'm travelling using 4G mobile data, but all the countries including my home country are NOT in the list of restricted counties

My account is banned and disabled. Currently I cannot login and access my account.
Discord communication is also banned.


I'm open to either public or private discussion.
However, the lack of communication and transparency only confirms my suspicion of Rollbit's scam.


Scammers Profile Link:

• http://www.rollbit.com
  
• https://bitcointalksearch.org/topic/rollbitcom-cryptos-most-rewarding-casino-5326640
• https://bitcointalksearch.org/user/rollbitcom-3067300

Reference Link:

Amount Scammed:
Total around $20K
NFT ($8K), RLB ($12K) and the USD balance
Net withdrawal = $0
Account PnL = -$2K

Payment Method: LTC, SOL, USDT

Proof of Payment: Can add txid and screenshot if request

PM/Chat Logs:
https://i.ibb.co/gyC6BC5/Capture1.png
https://i.ibb.co/NZd0LCg/Capture2.png
https://i.ibb.co/4KK4LKr/Capture3.png

Additional Notes:

• I do not breach any of their ToS
• I do not reside in the restricted country
• I do not abuse any of their system whatsoever
• I do not use VPN to access their site