There's a way custodial and centralized services work, they can confiscate user A's funds or delay funding their wallet, while confirming every other order or request. Once you deposit funds into an address they control, they can do 'anything' with it and all you can do is wait. By the way, op hasn't posted any new update, maybe their funds have finally been credited, is that so @OmegaStarScream?
Sadly not. The account's owner received an email asking him to 'verify the payment' by uploading one of the documents: Proof of investment, transaction history, or something else ("Other").
Not sure if this is supposed to be a normal check or not (since I know a few exchanges do that on your 1st transaction). I know that @marbet85 managed to do what I assume to be his first-ever Bitcoin deposit without issues, but I don't exclude the possibility that these checks might be done depending on the user's location. But regardless, this is just too much for such a small amount (~10 EUR).
- Screen from Revolut.
