Riddle #4John loves computer technology and is always on the lookout for the newest trends. After buying a new graphics card at a local PC shop, he gets offered a 50% discount on a brand-new hardware wallet. John already owns a few coins, but they have been sitting on an exchange ever since he purchased them.
The store clerk explains that hardware wallets present a much safer method of storing cryptocurrencies. John is hesitant at first, but for $39.99, he decides that it’s a good deal. He has heard about hardware devices in the past and is pretty confident that he knows everything to operate them properly. The clerk gives him his business card and tells John he can call anytime he has any questions or runs into problems, and he will receive free support.
Back home, John unpacks his new hardware wallet and connects it to his computer. There is an instruction manual and a couple of cardboard pieces where you are supposed to write down some kind of backup words -
what a waste of time. I’ll just save the words somewhere on my phone or computer; it’s not the 19th century anymore. The coins will be on the wallet after all.
He sets up his wallet and is given a long list of words he saves on his computer. He is also required to set up a PIN code.
Finally, something that makes sense, John thinks.
Not a bunch of useless words. Now that he has protected his wallet with a PIN code, he has everything that he needs to work with his digital coins. He logs in to his exchange account, barely remembering the password, and transfers all his funds to his new crypto wallet. It worked like a charm.
John loves playing PC games, but after 2 years of continuous use, his computer has slowed down quite a bit. He reformats the OS to get his machine back to normal. He decides to check on his coins, but it’s like his wallet isn’t recognized anymore. It asks him to restore his accounts or create a new wallet. He dropped the device a few times in the past while searching for other things in his drawers.
It’s time to call Mike, the store clerk who sold him the device. He will ask him to reset his accounts, email him a new set of recovery words or something. After he makes the call, Mike tells him something he never expected to hear.
What did Mike tell him?
What happened with his device? Why is it not working even though he has his PIN code and all?
Can cryptocurrencies disappear from a hardware wallet? They were there after he sent them from his exchange, weren’t they?