Rollbit closed my account and stole $3,800

holydarkness

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Quote from: kezar1 on March 26, 2024, 06:34:20 AM

I did not receive any warnings from Razer. He lies that he warned me. I made only 4 bets on sports, after which the account was blocked.

Ahh... I see.

Given Rollbit can not share private information here, and you insist that the evidence is nonexistent, that you or your friend have never been warned by Rollbit, I don't think we can get a resolution without someone being a third-party and having an access to those info, in other words: an arbitrator.

Since it's sports-related, I don't think CG will want to handle this. You can try to escalate this to them though, see if they will try to mediate the case and limiting the scope to multi-account detection. Otherwise, I think the other way is only by escalating this to their master license holder. From time to time, Rollbit stated their willingness to cooperate with a mediation of their licensor, and will provide necessary information to them.

However, due to the nature of licensor's mediation that can take weeks, I'm advising you to give CG a shot first, see if they would want to mediate with condition as mentioned above.

kezar1

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I did not receive any warnings from Razer. He lies that he warned me. I made only 4 bets on sports, after which the account was blocked.

holydarkness

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Quote from: kezar1 on March 26, 2024, 05:46:47 AM

Is there any news about my complaint? I still haven't received an answer from Razer: what rule did I break? and where is the evidence that I was warned not to open a new account?

The whereabout of the evidence of you being warned not to open new account, I believe only you [or your friend] can provide it. Rollbit has previously expressed reluctance in sharing private-natured information to public, a txID, in concern of and in respect to their privacy. I strongly assume they will not be willing to share something that's even more private like an exchange of email.

What was your bet about, again? Was it casino games or sport related?

kezar1

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Is there any news about my complaint? I still haven't received an answer from Razer: what rule did I break? and where is the evidence that I was warned not to open a new account?

holydarkness

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Quote from: BitcoinGirl.Club on March 16, 2024, 06:57:33 AM

Quote from: khaled0111 on March 15, 2024, 02:04:03 PM

Quote from: holydarkness on March 15, 2024, 12:52:12 PM

Oh, I see. To confirm, you and your friend are not accessing the site from the same computer that your other friend [the one recommending it and played around one year ago] use?

No, you got it wrong. There is only one friend not two.
If I'm getting OP's story right then this is the chronological order of events: his friend used to play on Rollbit but stopped playing there more than a year ago. He recently (on January) suggested it to OP who created an account using his friend computer (with which he used to play).
Both OP and his friend used the same device to access Rollbit. According to Rollbit's support this isn't supposed to be a problem. So, I suppose there is more to the story than what have been shared.

Quote

The friend who told me about rollbit has an account and logged into his account from
my computer. But that's not a crime, is it?

Quote

That's not a crime, no. Could you please let us know their display name?

I would like to know from Rollbit Razer what more to this story as from the OP I can see what he said is so far correct. Rollbit Razer assured him it was not supposed to be an issue but then they decided to ban the account.

Yeah, I wanted to know more too. I believe there is more to the story than OP tell. And since I don't think OP will tell us, best source will be Rollbit. But Rollbit [like several other casinos] usually will not return to a thread when they think the case is closed and they've provide enough.

Thus, I relied on alternative means of communcation, reaching him through PM about two hours ago, asking his help to provide an email from their side, showing their support told him that his previous account was banned.

P.s.: I believe there is a small error on your quote? By the end of your post.

BitcoinGirl.Club

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Quote from: khaled0111 on March 15, 2024, 02:04:03 PM

Quote from: holydarkness on March 15, 2024, 12:52:12 PM

Oh, I see. To confirm, you and your friend are not accessing the site from the same computer that your other friend [the one recommending it and played around one year ago] use?

No, you got it wrong. There is only one friend not two.
If I'm getting OP's story right then this is the chronological order of events: his friend used to play on Rollbit but stopped playing there more than a year ago. He recently (on January) suggested it to OP who created an account using his friend computer (with which he used to play).
Both OP and his friend used the same device to access Rollbit. According to Rollbit's support this isn't supposed to be a problem. So, I suppose there is more to the story than what have been shared.

Quote

The friend who told me about rollbit has an account and logged into his account from
my computer. But that's not a crime, is it?

Quote

That's not a crime, no. Could you please let us know their display name?

I would like to know from Rollbit Razer what more to this story as from the OP I can see what he said is so far correct. Rollbit Razer assured him it was not supposed to be an issue but then they decided to ban the account.

kezar1

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My friend stopped playing last spring on his own initiative. His account was not banned.

Potato Chips

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Quote from: kezar1 on March 14, 2024, 03:30:09 PM

There was only one friend who stopped playing there almost a year ago. There were no other accounts.

What I was trying to say was, they may have found other supposedly connected accounts other than the two you mentioned after doing their background checks.

Otherwise, why use the terms "prolific abuser" and "banned several times"?

Any chance @Rollbit Razer could confirm this to us?

holydarkness

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Quote from: khaled0111 on March 15, 2024, 02:04:03 PM

Quote from: holydarkness on March 15, 2024, 12:52:12 PM

Oh, I see. To confirm, you and your friend are not accessing the site from the same computer that your other friend [the one recommending it and played around one year ago] use?

No, you got it wrong. There is only one friend not two.
If I'm getting OP's story right then this is the chronological order of events: his friend used to play on Rollbit but stopped playing there more than a year ago. He recently (on January) suggested it to OP who created an account using his friend computer (with which he used to play).
Both OP and his friend used the same device to access Rollbit. According to Rollbit's support this isn't supposed to be a problem. So, I suppose there is more to the story than what have been shared.

Ahh... thanks. That's way more logical than what I previously had on my mind.

The narrative above roughly correct, OP? If it is, can you tell us why your friend stopped playing about a year ago? Was it on his own will or was it because he got banned or other similar nature?

khaled0111

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Quote from: holydarkness on March 15, 2024, 12:52:12 PM

Oh, I see. To confirm, you and your friend are not accessing the site from the same computer that your other friend [the one recommending it and played around one year ago] use?

No, you got it wrong. There is only one friend not two.
If I'm getting OP's story right then this is the chronological order of events: his friend used to play on Rollbit but stopped playing there more than a year ago. He recently (on January) suggested it to OP who created an account using his friend computer (with which he used to play).
Both OP and his friend used the same device to access Rollbit. According to Rollbit's support this isn't supposed to be a problem. So, I suppose there is more to the story than what have been shared.

holydarkness

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Quote from: kezar1 on March 15, 2024, 06:04:17 AM

A friend of mine played on this site almost a year ago and recommended it to me. I opened my account on the same computer that my friend played on in January of this year and made 4 bets, after which my account was blocked. Razer did not tell me which point of their rules I violated and to which licensing authority I can file a complaint.

Oh, I see. To confirm, you and your friend are not accessing the site from the same computer that your other friend [the one recommending it and played around one year ago] use?

Still waiting for that screenshot with their support.

kezar1

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A friend of mine played on this site almost a year ago and recommended it to me. I opened my account on the same computer that my friend played on in January of this year and made 4 bets, after which my account was blocked. Razer did not tell me which point of their rules I violated and to which licensing authority I can file a complaint.

holydarkness

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Quote from: kezar1 on March 14, 2024, 02:15:42 PM

Here are a couple of screenshots that summarize the issue:

My account is closed, so I can't take a screenshot from my personal account. What other evidence do I need to provide?

I'll ask once more, in case you missed that part of my post: that part of conversation with their support team, stating as you claimed, that he allowed you and your friend to access through the same PC, it'll be very much appreciated.

Quote from: kezar1 on March 14, 2024, 03:30:09 PM

There was only one friend who stopped playing there almost a year ago. There were no other accounts.

So which one is it, exactly? You and your friend were betting on the same computer or your friend played there somewhere around one year ago and have been stopped playing ever since? Make up your mind.

kezar1

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I understand that the money will not be returned to me. I just want to warn everyone that Razer is a liar! There were no abuses. And I haven't received any warnings from Razer before.

jossiel

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IMO OP, Razer has already spoken and found evidences that you're abusing them. They've told you not to come back when you've been caught but you still came back and then have this complain.

I think that you're aware of the consequences of your actions and despite that, you have violated their warning and still pursued of what you've done.

I don't think that even you justify it with some other reasonings, if the evidence and they've already spoken how firm you've abused them, it is not going to do a thing or two to change their decision.

PX-Z

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It looks like your account's suspension will not be uplifted now from the comment of razer. And with all of the casinos policies, avoid using the same computer or device for any acquaintance of yours that uses the same casino, it should be common sense.

kezar1

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There was only one friend who stopped playing there almost a year ago. There were no other accounts.

Potato Chips

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Quote from: kezar1 on March 14, 2024, 08:54:25 AM

I myself wrote to the support that my friend and I were betting from the same computer, but the support replied to me that this was not a crime. Bets were placed at different times and on different matches.

But you were only asking for you and the "friend", no? because judging from Razer's post in this thread, they appear to have connected other accounts as well. Emphasis on "prolific" and "banned several times"

Quote from: kezar1 on March 14, 2024, 08:54:25 AM

And this phrase: "Banned several times for limit circumvention and made aware not to return." is a lie. Neither my friend nor I received any warnings.

Am I missing something because I could see this from your email screenshot

kezar1

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Here are a couple of screenshots that summarize the issue:

talkimg.com/images/2024/03/14/JHgOv.jpeg
talkimg.com/images/2024/03/14/JH8CH.jpeg

My account is closed, so I can't take a screenshot from my personal account. What other evidence do I need to provide?

BitcoinGirl.Club

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Quote from: kezar1 on March 14, 2024, 08:54:25 AM

I myself wrote to the support that my friend and I were betting from the same computer, but the support replied to me that this was not a crime.

Can you show us such open approval by the support?

As long as I know or from my experience, from the same computer even from the same IP if there are more than one account then it means you both accounts are owned by the same person. KYC can separate but it can not prove if the same person is not betting in the platform.

Topic: Rollbit closed my account and stole $3,800 (Read 298 times)