Topic: Rollbit closed my account with around $4500 (Read 817 times)

I understand that you managed to get in touch with Razer personally through my last suggested method, by the email subject thingy? I am glad it worked! Albeit a bit too much, but apparently proven to be effective.

As for the received sum is not the exact value of what's being deposited, I think you should better take what you can get. Casinos [including Rollbit] very seriously frowned upon an attempt of abuse, especially self-exclusion circumvention as they have to take gambling responsibly act seriously. Though you're not the one who asked for it [giving you benefits of doubt here] all signs point to it. Indeed, this is a bizzare situation, probably we won't find similar one like this in hundred cases.

Now, as you've receive the fund back and you accepted the amount, I understand you consider it resolved and you have no other issue with Rollbit? I'll ask you to kindly lock this thread to prevent meaningless discussion and mark the title as "resolved". I'm updating the list.

Thank you very much once again hollydarkness !
After many failed attempts , I managed to get almost all the deposit back, I guess is better than nothing
I had deposited :
1.21 LTC
0.019 ETH
0.025ETH
0.036ETH
0.036ETH
I think it would be a total of 0.116ETH + 1.21 LTC, however, I have received 0.096 ETH back

This was the first reply from Razer :

As mentioned previously, your account is permanently banned for circumventing previous self-exclusions for gambling problems.

We can see you had 3 accounts before this one, all closed for the same reason.

We have nothing further to add to this case.

Razer

Rollbit

At this point, I have lost all hope again so I sent him this :
I don’t want my account reopened, you said on the forum , that account was closed and deposit returned, where is my deposit ? Or you just lied on the forum that deposit was returned? I just asked for the proof of deposit being returned ?

And then he replied :

Razer from Rollbit
25 Mar 2024, 21:17 (16 hours ago)
to me

Hey there, apologies for the confusion here. I can see the action above was correct but the initial deposit was in fact not returned.

We've returned the initial deposit here for you:
https://etherscan.io/tx/.............

Razer

Rollbit

After all I know is a hard one to take in and is very hard for people to believe but we were 2 different persons using the same internet so I guess something based on IP addresses and also we share crypto wallets(mostly I am using his wallet), it's still crazy for me as it feels like going to a casino with somebody from the same household and being told no you can't get in because of your husband, even tho you have a different identity, this was the first time doing a kyc on their website so I taught that would give some perspective to the situation but it didn't. I am not saying that is the worst casino but I just think that is a case of you don't have a problem until you have one.
Support treats you like a dog, they don't really care if you don't spend any more money on them, this was a very poor experience.

I've sent PM to Razer with your email subject as well as the screenshot of email body, and a brief explanation about the current situation between you and the live support [so he can probably get a better understanding why can't this issue be solved through chat with support]. Let me know if you ever get a reply for your email. Meanwhile, I'll update as well if I get a reply from Razer for that PM.

I have sent them an email.
Title: Bitcointalk, Thread: Rollbit closed my account / email for Rollbit Razer
This is the email as well:

https://talkimg.com/images/2024/03/25/JqRW5.jpeg

Unfortunately, there isn't much that I can do. Rollbit take their customers' privacy very seriously, and on this case they can't provide the txID publicly, or even through me. One that I can suggest [risking Razer being very pissed at me because I kept poking him, LOL] is to perhaps write an email to their support, with a screenshot of Razer's post regarding returning deposit, and then tell me the subject of your email [making it unique and forum-specific will be a good idea], I'll send Razer a PM, informing him about your email and its subject, and he'll hopefully willing to track down that email by the subject and reply to you personally with the txID.

Once again thanks for all your help, despite all this, Rollbit Support still doesn’t want to provide me any proof of the returned deposit .
Latest support chat: https://imgur.com/a/vHHkS5w

OP, I've got an answer from Razer. As they valued [your] sensitive data so much, they can't post it here or relied the TX ID to me through PM. They are more than happy to provide it to you privately if you asked them. Can you send them an email or chat their live support and inquiring this? Please let me know if you've try and if you find any difficulties.

I have no reason not to believe what Rollbit Razer said. Why would he say they refund your deposit it wasn't true. It won't look good for them!
I checked the transactions you provided and I believe I know what happened.
The address you used to deposit on Rollbit is this: 0xb23360CCDd9Ed1b15D45E5d3824Bb409C8D7c460
Obviously it's one of Revolut hot wallets which means if Rollbit have sent your coins to it then it's normal that it didn't get credited to your account. There is no way for Revolut to know that the coins were sent to you.
Rollbit's mistake was not asking you for a refund address.

Anyways, what you should do is to wait for Rollbit Razer to give you the transaction ID then you pass it to Revolut's support and explain them what happened so they credit the coins to your account.

I've sent Razer a PM, asking for a follow up for this. Please wait a bit for him to come back online and noticed my PM. I am going to send him another PM for a neighboring thread, if he is yet to be online and/or haven't reply here or to my PM for your case when I send him that PM for another case, I'll be sure to mention this topic again. For the time being, please wait a bit.

You put bitzler on the badboy list. They use humans too.

Purple bubble.

I didn't have any withdrawals , neither anything received from them

My Transactions : https://imgur.com/a/s4oZvuF

Perhaps there is a misunderstanding here and what Razer previously meant was that you've got your initial deposit even before you made this situation known and he addressed it. May I see your Revolut's deposit history?

I've sent Razer a follow up PM yesterday, I'll prefer to wait for a couple more days before shooting him another, if he hadn't reply me before that.

These replies are hilarious.
In here they praise themselves for refunding the deposit but when being asked about the transaction ID their reply has absolutely nothing to do with the initial question.

That's how we know and "love" rollbit.

I tried contacting their support to ask for a transaction hash for the "returned deposit"

https://imgur.com/A1xHq4P

https://imgur.com/xW9EIM9

https://imgur.com/uLVHoOu

If they just refunded the money back to the sending address then it might be tricky to get the funds since it came from an exchange wallet holding over 3200 ETH.
That's why you should never make deposits directly from an exchange, always send it to your private wallet first.

Even if they give the transaction ID it might be a back and forth with the exchange to get the missing eth.

Also the communication is once again sub par from rollbit, as usual. Just saying the deposit has been refunded and not even posting proof of transfer is just ridiculous. Sure, the case itself it OP's own fault, but if you send the refund at least communicate in a manner that makes sense and actually closes the case for good. Now it's already another week of posts and assumptions.

Nothing in incoming

https://imgur.com/a/w2rt6Hz

Thanks a lot for your help holydarkness, I really appreciate it !

Far as I can gather, it shouldn't be a problem, they will credit you with your balance as long as the address are copied from the "receive" address you accessed from your cryptp page. To be sure, you don't see any incoming on your account? Let me try to reach Razer again later today to ask him to provide the txID

So this are my transaction hashes

I had 4 ETH transaction :

f06956ff85522ae0af87d7c8244460b3156342ff60ffc558029910de990d3d4c

0572f4f4044fe9b2739a2ea0fba44c0ee1075ffa071c0feba3386747a6a8a251

3fe547f16c4a012708e26294bac739152583c1d0f36cfb8c0bc06b0efec84096

d64bfd34fb4c84364858ad0f5f57be56242edf3fade58afd065a8cdb1f22537f

And one LTC transaction:

LTC Hash

eaee33d71cbd026ddfc9226dad7f3e980ff5c122d6cfcf662d8e636a2c75feb7

All transactions were made through REVOLUT , I don’t know if they create different wallet everytime a transaction is made , but is weird , should I try to contact Rollbit support to ask if they actually refunded the deposit and if they can give me the transaction hash so I can take it to REVOLUT ?

This is a new wallet? I can't find any prior transaction on it. Have you check your originating address? The one you use to deposit into Rollbit. Maybe they send the deposit back there. Can you provide them here as well?

Hi here is my ETH wallet 0xb2138BBE5003a0589A7a1f51CeEC515a222f1a6e