I am a big stakes sports bettor from China, I signed up with rollbit on October 6th and I even reached Platinum 4 in just a few days.
Rollbit had always given me a very good impression before today, with very fast withdrawals and a very good website experience. Because of this good experience I even bought rollbot nft for $3000.
I'm even in the top 10 of rollbit's daily tournaments basically every day.
I have also completed KYC Level 3 certification before withdrawing money today.
However, when I made a withdrawal of $6,666 today, they told me to contact online customer service.
After 10 hours of waiting I was sent the following: 'Thanks for your patience here. To proceed, can you please list the other accounts that you've had on Rollbit?'.
I informed them this is my only account, I have never used rollbit before. I insisted this was the case, however since this they will not communicate with me and keep prompting the same message. I have told them this is causing me large amounts of stress and they will not acknowledge anything I have to say. I just get the same message copied and pasted to me about having other accounts which don't exist.
I have tried and tried to have a conversation or speak to a manager, they just ignore me. Clearly an easy way for them to avoid paying me by accusing me of something I have not done without even giving me a reason or a conversation about what they're accusing me of.
I like this website so much that I even told my friends that I found a treasure-level cryptocurrency sports betting website, the kind with top credibility. China is full of fraudulent gambling websites. I thought Rollbit was not like that, but it really made me disappointed and sad. I want to get my money back. I currently have 15,000 US dollars in my account. But I hope that rollbit can maintain the previous image in my mind. I really like this website. I even studied their rollbit coin and prepared to invest. Hey, I hope the problem can be solved.
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