Topic: Rollbit locked my account with $55k+ (Read 1116 times)

If he was told to wait and he did just that, it speaks volumes about his patience therefore full credit to the OP. It must extremely difficult for him to accept or even understand why any KYC related issue as well as investigation could take this length of time. It would be very interesting to read their reason for the excessive period when they write back to the OP.

I am not stating to be the case here but it does make you wonder why some casinos and gaming websites do not understand the importance of why many players do not want to have their accounts locked especially if/when they either have to repay loans and debts or have family expenses to cover.

It is somwhat off-topic but the practice of endless delays in completing KYC and/or third party gaming investigations is something that should be addressed across the board for all service providers. If only they would take the matter seriously.

To be fair, OP was previously "asked" to wait. He's still in the process of getting his SoW-level KYC verified and the investigation to be concluded. There was nothing he can do [aside from bumping the thread every day, which fortunately he didn't do, as it'll be quite unpleasant] other than waiting.

I've reached Razer, inquired details or anything at all regarding this case. Razer has not been online for weeks now, so probably it'll took a bit for him to reply me. Hopefully he'll give us something when he come back online.

You created this thread four months ago on 20th July 2024 to address the matter of $55,000+ but it has still not been resolved. Maybe it was for personal reasons or maybe you were just busy in real life but where have you been for the past month? If I had made an accusation that $55,000+ was effectively stolen from me and created this thread, I would have remained active in order to keep momentum behind my claim.

LOL, my bad, I must have somehow accidentally crossed your entry from my to-do list and marking it as done, as I completely forgot to reacquainted myself with it and take necessary action accordingly. Sorry. I'll do it right after I finished my round.

Edit: Ok, memory refreshed. Let me try to ping Razer and see if he'll want to revisit this thread.

I re uploaded your image to more friendly image host with the forum, for visibility shake.

https://i.imgur.com/Kpxirzj.png

I will have to take a major refresher course of your case as it's been quite a while, and I have to handle my IRL life soon, let me jot your name on my to-do list and I'll see later today if I can get a better [re]grasp of your situation.

UPDATE: been around 100 days right now and I'm still waiting for this "investigation" to finish. I contact them once every 2 weeks for an update but they keep saying I have to wait until a third party investigation is finished...

First of all, you can use your main [which became a rather public knowledge that you have a main here and only use this one to... vent up] and get all of those restriction "removed" [I assume that main acc is on a higher rank].

And suppose both are on a lower rank with time restriction between posts wouldn't it better to focus on your case and made each of the post between that cool-down period meaningfull instead of throwing accusation and waking old cases that could otherwise sleep undisturbed?

So I really don't understand the purpose of these posts if your situation [with your main acc] is already in motion,

I will share my toughts one day, it is not time yet. It is just Rollbit and Stake (as for now) just because I need to wait 6 minutes between each post as new user, and because I was just recently contacted by one of my agents to investigate about something on it. I can say pretty much something for any casino online, expecially the Curasao licensed ones. Exception is made for really few ones (which I will not promote anyway).

I will expose every single malicious casino owner.
Thank you for taking your time answering, but no, there is no need to invite Razer or Lucky (known scammer from csgodiamonds) to have more NPC answers. I would rather see them in jail than on an online forum.

I see that you made an account very recently and immediately posts some... complaints about casinos [Rollbit and Stake as the time I made this post], and I assume you have a bad experience with them, perhaps a situation that's not cleared and pending for resolution, with whichever casino it is. Yet I have not found any thread or post describing your case.

Do you mind to perhaps raise your own thread so it can be attended and tried instead of jumping from thread to thread for meaningless outcome? I'll promise you that I will come and read that thread if you raised any, and if proven to be necessary, will try to invite the rep. of the casino being involved in your [seemingly rather] bad experience.

The methods are always the same:

- NPC-like responses in support chat
- Support that ignores/ghosts you
- Permanently muted in chat so other users won't read your 'FUD'
- Withheld funds

Rollbit has many ways to scam unsuspecting users (some are very creative ways). They need to be stopped.

Nope, still waiting..

Any update OP?

i did get my money out of rollbit even tho they locked me , check out my post

UPDATE: Their reasoning now for disabling my account is because I have been gambling for over 2.5 years and losing well over $80k from a banned region. Never used a VPN besides when i wanted to do an occasional no-limit buy.
However I cannot provide proof for this through login history as my account has been disabled so unfortunately you guys would have to take my word for it.

They have also changed their reasoning once again for locking my account.

First their reasoning was a third party KYC and identity verification.
Second time it was a external investigation they can not disclose
Now its an external flag?

They did however say they can unlock my fund when I proof my source of funds which I have already done 5 weeks ago, so once again, I have submitted bank statements.

https://talkimg.com/images/2024/08/18/73ipD.png
https://talkimg.com/images/2024/08/18/73gVG.png
https://talkimg.com/images/2024/08/18/73Bmj.png

Sure, if you want to wait faster. That'll definitely help.

Your case is a third-party investigation related that's out of Rollbit's control. Creating a complaint on CasinoGuru, AskGamblers, or other "external websites" will subject you to the same waiting period and frequency of updates as you have right now.

UPDATE: 3 weeks have passed without any updates with the reasoning that its a third party investigation that they can not disclose.

Should I open up a case on one of those external websites ?

First, regarding the 200 fee for 198 USD deposit, there was a similar case far in the past and I can't remember whether it's Rollbit or other casino, but they require similar fee to retrieve a deposit made to a wrong chain that's yet to be supported by their system. Since I can't recall which casino it was, if it was other casino, then it means it's a common practice to charge a fee to retrieve a wrong-chain deposit, and if it's Rollbit, then they're consistent with what they said here with your case and the old case in the past, which means they did not "made up" that fee.

I do recall that the ongoing discussion was that although the fee is a bit too high, but that fee was needed to have their staff to retrieve the private key, access the wallet, manually transfer the fund, gas fee, and all. And the proposed solution by that casino at the time was to wait until they supported the chain, of which the depo will be credited to the account.

About second point, bug case, I understand correctly you're saying it's not credited back to you, the impression I get from your description of your deleted post was that they compensate the bug by re-crediting you,


And to address the rest of your case, point 3 to 7 and below, the best way to solve your situation, if you still have any, will be to have your own thread and get things broken down and solved one by one, to be clarified, instead of locking [and deleting] them, then roaming on other thread. I am failed to see how exactly it will help with the issue you currently have.

1) my case was these 200$ fee to recover a 198$ depo (I call it scam people) wasn’t in their ToS this 200$ fee so I didn’t agree with paying these.
2) second bug-case was not solved I give up when I understand they had no rules to respect.
3) u know well all u can do is making a bad pubbblicity but that won’t ask them to respect their own rules.
4) too much Rollbugs reports with proof we already know and saw it, but for this place is still legit this shame casino.
5) if you let me depo from UK let me get my winings (the hided case that was till 2 days ago). What a joke depo works, withdrawal no.
6) appreciate u’re tring to help but stop disinforming, rollbugs can steal all the money they want in most of the country due to unlicensed, so when u put here 100$ is like u throw to the window if u get a big win.
7) I can talk much I want as I get the proofs of their scams.

This casino is the best joke!! Everything depends on their 3rd party, I don’t give a fuck when I depo, I depo to rollbit not to theird 3rd part, that’s the stupid excuses I even read in my life. They should pay out asap this guy founds and close this scam casino that steal people’s money. So related to you stop disinforming people, this casino ain’t trust as that rollbugs reppresentive login each 2 weeks to don’t getlisted their casino as scam, what a joke!!!

Another guy waiting withdrawal, 130k since 48 hours , someone looking for a excuse to keep his money (rollbugs) ? Kinda if u win at nolimit slot, they payout the casino (weekly or monthly), the casino is trying to hold the money in here. In case they have financial problems atm should limit max bet to 1€ and not delaying people funds till thry get paid by slot provider. Pretty sure reading too much unresolved stuff related to rollbit and also too much jokes and enorm delays keeping people money and to some of you this seem normal, I call it scam if they cannot afford to solve out withdrawals they should close the doors to deposits, fortunately I stop playing here so I just hope for this guys to get their legit money back.

You raised two cases against Rollbit, of which the first one already explained to you that the problem was from your side, since you deposited with a wrong link, it's a bit unfair to blame Rollbit [or any casino] for a mistake made by the player. It seems, upon being explained about this, you deleted your opening post and locked the thread.

The second thread is about wrong withdrawal address, though clearer story might be needed to understand better how exactly can the withdrawal address changed from yours to the dead-address, which we can't get as you also wiped the post and locked the thread immediately, based on the little information available, I can agree that probably it's a bug from their side. I understand that they've refunded that lost withdrawal?

So, your situation, the first case was majorly happened because of you, and the second one got resolved. I do not see any relevancy of your situation with any of these latest cases with Rollbit. However, if you still dissatisfied with your situation and wanted to talk about them more, you're free to unlock your thread --and re-write your post-- and we are more than happy to break things down about them.

Yeah, losing the money wouldn't hurt me as I've read some topics in here where people are some problem gamblers and lose their savings. However I made 55k from a $250 deposit so I technically only lost that, still it would be nice if I would get that money but I'm done stressing about it and will just wait it out I guess.

looks there is not much that can be done other than wait. them not saying who is investigation you is probably part of their protocol(though I am not completely sure).

anyway, you mentioned that losing this money doesn't hurt you but instead of just giving up wouldn't it be better to just wait and see the result of their investigation, I mean, it wouldn't hurt waiting for their investigation to finish.

I have received a reply from [email protected] after taking Razer's advice to e-mail them for more information, obviously nothing productive once again.

I asked them who is investigating me and what the reasoning is.

https://talkimg.com/images/2024/07/25/45BAP.png

It happened to me to lose in a game slot they money too but hey I cannot proof it so please keep u’re opinions till u try the casino. Some new games have bugs (I use to play more bonus and then I open at same time or at least nearly, also I use to withdraw on my adress not on 0x00 (but they my withdrawal go there) u need proof or what? Please let talk the people that know how rollbit threat the users!

I believe peeps accidentally mixed up cases, hence the edit. He was referring to the other case between BC and 0x1330 which three of us oversee, since he asked about exploit and game, which... is the nature of the case

What a scam… rollbit become worst and worst in paying winings out. I already closed my account due to this posts (there are at least two). I don’t think u gonna solve nothing, just stop using this scam casino cuz due to they unclear tos they steal funds (same happened to me asking 200 for a wrong network deposit, obviosuly this was not in tos , but is just normal that’s how scam works using tos:) ) I hope u will solve something but I doubt , who really deal with their support know they seem working at a call center!

Can’t either understand where the other scam post of 60k gone? They finally paid one user after millions stoled? Talking about the other case, why they should let depo me from a country that’s not allowed instead blocking the website/ depo, but hey they can stop the withdrawal. Miserableness rollbugs & roll thieves!

Anyway I hope u gone solve something even if I doubt, I just recommend you to use a better casino (not crypto, choose a licensed one in you’re country) they avoid countries rules with the help of their tos in crypto world (so you can report many as u want here… last word is up to rollbugs, in here they just can try help with no legal actions which is ok, but the final decision is up to the casino if wanna don’t get a bad publicity that’s all) at least this is my opinion after tried rollbugs for 6 months and I just decide that casino’s crypto have no rules to respect cuz they illegal in most of country so yeah…

Rollbit says the whatever "3rd party" is doing the "investigation" and that it's about some source funds situation. SO there is nothing about any games played or what not.

Still this explanation is still a bit strange to me since since if it's not an odds or slots provider the only thing investigating a player is the casino.Or at least the casino must have flagged the player and/or his funds and forwarded it somewhere else for whatever reason.
Claiming they have nothing to do with it is just a ridiculous excuse.

Edit- combined cases

Just posted as well in CASINO.GURU.

At least you will get 2 push cases from your self and the mediator from CASINO Guru. If you take a look on there, they might be helpful to guidelines and help user cases. Until, CASINO Guru tells you that (Unfortunately after several attempts and pushes, we don't receive any answer) they might change the case to negatif review for the casino. Most cases like these usually can take several weeks some unlucky person can take few months.

Some user might finally get resolve after several month. Yes it's sucks but better still have some hope, while reviewing of your proof chats (still under review). The chance are still good in your favor, as long you can take the temptation for not betting the balance.

And as I've pointed out, IMO, people that are rather sure that their fund is clean, and then accused that there is a problem with their fund, where previously the inquiry is about KYC, normally will react by questioning their call, demanding an explanation about which fund is being investigated, or perhaps calling them a liar. Jumping to a guess that the investigation is probably related to federal matter would hint to a possibility that the person have expected such. And when they dropped the case out of the blue...

Though, as previously also be assured to you, if you did nothing wrong, you'll get your fund when the investigation is finished.

Please show me where I jumped straight to that conclusion, I came to that conclusion after waiting for over 3 days without a response then seeing Razor publicly in this thread saying that the investigation is a "very serious matter" outside of their "gambling sphere" about the "source of funds" and when I ask them who is doing the investigation "they cant share this". After that I replied "the only thing I can think of at this point is a federal investigation".

I don't know if the people here are dense but why do you think I jumped straight to that conclusion?, I deducted it with the information provided. I have already submitted source of income to Rollbit, I have nothing to gain if people believe me or not, are you guys paying me back the money? I'm simply here to share my experience with Rollbit.

It can't be helped, we are overseeing cases from neutral ground here. We don't want to "criminalize" you, but your action lately warrants a question of sincerity. First you jumped straight to assuming your account is under federal investigation while [as I pointed out] normally people will insist their fund is clean and/or have no idea why they're being scrutinized. And then [as it seems to us], when you failed to get people on your side, you hot-potatoed the account and the case.

LOL, It's quite amusing how I ended up being the shady person when Rollbit is changing their reasoning for locking my account. I'm not here for sympathy I'm just showcasing my experience with Rollbit, if I was here for sympathy I would keep posting here daily and keep crying about how I lost 55k. Instead I have accepted the fact that the money is lost since Rollbit refuses to tell me who is investigating me, not replying to my e-mails I send over to [email protected] and the only updates I get is through this forum post instead of personally in support tickets/emails.


Like I said in my post before this loss doesn't hurt me, I'm just raising awareness.

yeah, there probably is, it is not new that a complainant does not tell the whole truth to gain sympathy and get support from the community. him, quickly giving up really is suspicious, if it were me there is no way I'd quickly let go of that $55k and would try and fight even if it takes months.

you can't, the forum has no "account delete" feature.

Definite change of events. OP may or may not be guilty of something he did at Rollbit, but he’s involved in something shady.

Exactly what I was thinking.
I mean if he would have a clean conscience why would he give up so easy, 55k is a lot of money and worth fighting for. Sure it's stressful and maybe he is kinda rich and doesn't see the stress - reward ratio but still. If I was in his shoes and we are at the beginning of this whole situation I would NEVER trow the towel that fast.

Very strange to act like this to be honest. There must be more we don't know here.

Oh? Wow. I found your response and course of action quite interesting and frown inducing. First you jumped on thinking that a federal investigation is being involved on your fund situation, and now decided to let everything go, all 55,000 USD of it, wanted to lock the thread and throw the disposable account?

Even from the neutral ground, I can't help but wonder if Rollbit's suspicion [regardless of who initiate the investigation request] is founded and true.

A moderator can close this topic, I just had contact with support and it's beyond fucking crazy how they treat me. Money lost $55k, doesn't hurt me but just want to warn others.

https://talkimg.com/images/2024/07/24/4rGSo.png

Deleting this account now.

Just checked my deposit address on etherscan, the first transaction goes back to 904 days ago. Been using mostly the same ethereum wallet. The funds come from exchangers because my portfolio mostly consists of XMR so I XMR > ETH swap and then gamble whenever I feel like it.

Though I have to say that their initial reply [on your screenshot] about the 3rd party being KYC and identity verification is a bit weird given they now state a different situation, IMO, the normal response when someone was alleged and questioned for a suspicious source of fund, of which they have no idea about, will be to insist that their fund has no problem as they can be rather sure that the source [their income] is not connected to any illegal activities. Unless they have a feeling that one or more of the deposit they made will raise suspicion?

It's the only logic explanation, they are awaiting an 3rd party investigation outside of their "gambling sphere", they received a formal request and I have to e-mail [email protected] for more information.

However, I find it inappropriate for Razer to share these details publicly, seemingly to protect his reputation. I have been waiting for a response from [email protected] for three days without any reply, and the support chat has also been unresponsive. The only updates I receive about this case are through Razer's posts in this thread.

Additionally, two days ago, the live support mentioned that this was merely a KYC and Identity Verification Online Processor. Now, it has suddenly escalated into a full investigation.
https://talkimg.com/images/2024/07/23/4Vnxw.png

Something doesn't add up here.

I am really curious too. dang it, I hate being too nosy.

since Rollbit mentioned that the investigation has nothing to do with his activity on the website, it might mean that the odd provider and the slot provider didn't request the investigation, so my guess is, that the OP thinks that his funds are being investigated for money laundering, that's probably why he thinks that his fund is part of a federal investigation.

I thought the same. If a request of investigation came from an allegation of questionable fund, shouldn't it came internally from Rollbit who received the fund? So who actually initiate the investigation?

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Umm... is there a reason why you'd think the source of your fund is a part of federal investigation?

Rollbit is blaming this on a third party. As you said, it’s between Rollbit and the OP. Rollbit decides if they are going to pay.

The OP has been playing for 2.5 years. His sports bets aren’t that large to raise a red flag. He wins $33k in the casino and all of a sudden there is a serious claim on source of funds. The sports wagers are too small for concerns on source of funds.

Unless there is a court subpoena, the OP should be paid. The subpoena would be served to Rollbit, not the third party.

Only thing I could think of is a federal investigation at this point..

wait, I am more intrigued. so if the reason for the investigation was because of the gambler's source of funds, does this mean that it is neither the odds provider nor any slots provider that requested the investigation? sorry if the question is a bit intruding but I am just really curious as to why the reason for the investigation is because of the gambler's funds.

Just to make this clear, who exactly is asking for this investigation if not rollbit?? The odds provider or any slots provider has nothing to do with funds, they just offer the games. For them the money is just a number, rollbit is controlling and managing the deposited funds, nobody else.

To clarify, it's not related to anything in our sphere. It's an alleged, very serious matter and once we receive requests like this, we must allow them to complete their investigation uninterrupted.

The investigation has nothing to do with the activity on their account, but the source of funds.

Level 1,2 and 3 KYC have been passed. After the big win was asked to verify address + bank statements and that's what I think I'm currently waiting on.

To clarify, and re-reading your opening post, you have completed the KYC process, they've accepted the documents you provided and your account is marked as successfully passed them? Or is it still on process?

If it already passed their KYC, the betting history as you described should shed us some light and matched with Razer's explanation, that your account is currently being investigated following a big win on Sugar Rush.

Do not make any more bets. Many casinos delay payouts hoping that you will lose it back. There are cases of that here at BCT.

This is not entirely true, I have placed 2x $250 bets on spain winning which resulted me in winning $1250. When I woke up I got KYC'd and completed level 3. This was completed and all was fine, I then did a $180 sugar rush which paid $33.000, immediately after that I was asked for a level 4+5 KYC without making a withdrawal. I then played some blackjack while awaiting my pending level 4 and 5 KYC and ended up with a balance of over $60.000 when asking in global chat how long KYC takes because I had been waiting for over 9 hours, after asking this my account got muted. I then had a gut feeling something was not right and started doing $10.000 bonus buys resulting in me losing over $20.000, in which they disabled my account.

I have emailed them at [email protected] currently still awaiting their response, I don't know what's going on but this all looks very shady to me.

When I get home I can upload images of these chat messages with support of them saying I'm KYC'd verified and disabling, re-enabling my account.

That's why I replied to what holydarkness wrote, it sounds odd.
But still, OP says he made the bet on the Euro final. I mean, what investigation has to be done here? It's been the biggest game if the year obviously.

I could be totally wrong but I have a feeling that the "third party" Rollbit is talking about is not about the KYC verifier, it's probably the odds provider who requested for the account to be locked while they do an investigation. the OP mentioned after I asked that he didn't request for withdrawal but he was asked to perform KYC just right after winning $50k+ from betting on sports.

Since when is a 3rd party verifier requesting an investigation??
You deposit and play at the casino, which is holding your money. They can USE a 3rd party verifier but this verifier has nothing else to do than checking a document and that's it.
Rollbit is yet again just blaming some other party (mostly it's the player they blame) for their own shortcomings, that's just ridiculous. Also not updating the player about this is bad customer support. Why else would he have to come here?

Also, he doesn't need to be blocked from receiving his earned rewards, a block of the withdrawal option while going through KYC is sufficient and bad enough already. Any other casino that asks for KYC lets you continue playing and getting your rewards while waiting for KYC.
Seems like they just don't want to pay the bonuses he rightfully earned through his gameplay.

Hi, as they've replied and explained above, it's a third party verifier who request an investigation, and the length of the investigation is also unknown to rollbit. hence, the answer; they honestly can't give you much information on how long will it take. Rest assured that if they found nothing wrong, they will not confiscate anything and most likely will let it through.

Sounds everything is right, so you will need to do is to wait until the third party KYC provider made a heads up about your KYC status. And it looks like it will be approved knowing you are already a level 3 KYC approved. But i don't think this will go far for two weeks for them to finish the verification.

Live chats and verification teams are the most different teams/departments.

I was working as a moderator on web3 (NFTs) handling a ticketing system in discord. Usually, respond the same things stated based on FAQ + with a few words (in some situations can take longer than we are expected).

He just taken the conclusion based the newest thread, meanwhile 1xbet have really many case and since most of us know they're scamming. At least, people in here are aware enough for not promoted or play on their casino.

I am not trying to side with Rollbit or anything but compared to 1xbit, Rollbit's forum representative does address the issue/complaint that has been posted against them when they can and Rollbit actually tries to solve the issue if possible, 1xbit on the other hand just ignores and hopes the complainant gives up and stops bothering them.

Thanks for your reply, I have contacted through live chat for more information on this matter. Unfortunately I get the usual response of "We will update you once we have any news." I have send an e-mail requesting more information on the matter.

You gotta be kidding right?

Big or not, it's a scam. There so many allegations have been proved on 1XBET/1XBIT while comparing to Rollbits each case is being reviewed even the represent from the casino is responding. If you want to compare them.

Bitcointalk: Has been proven mostly case are valid and scams fro 1XBET/1XBIT, it also have negative trust. Meanwhile each rollbits case, are being reviewed + there has some progress solved on here too with bigger fund. 1XBIT/1XBET just self moderator their thread and deleted + not responding anythings.
Trust Piliots (since you using these as your review): Have more low scores comparing roll bits.
Casino Guru Complain: 1XBET+1XBIT has more cases on thee rather than roll bits.

Let's be real, If I have 5,000$ and want to deposit + need to pass several identities. I more happy on (Rollbits) rather than 1XBET/1XBIT. We already know the tactics from 1XBET/1XBIT, they're not processing big withdraw and let the small withdraw process.

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See in the top, at least they responding while 1xBET/1XBIT deleted some message and ignore all scam allegation.

OP, apologies for the lack of update within our support system.

There's not much we can add here except let you know this isn't pending anything related to us.

We received a formal request for your account and it will therefore be locked until the third-party has completed their investigation.

For further information, I'd suggest reaching out to [email protected]

I’m not saying that 1xbet/1xbit is a safe book, although they are huge. They are bigger than all books here except for Stake. They have lots of big sponsorships. They do have a lot less complaints here at bitcointalk than Rollbit. The complaints at both books are identical. Winning big in the sportsbook means KYC where your money may be taken. Rollbit has a D+ rating so they are close in that regards. The last two complaints against Rollbit have been for over $50k. If those turn out to be legitimate, they are pretty much the same, if not worse. Rollbit stated that if one play is made from a restricted country, they can steal $64k.

You must be kidding right?

Your comparison to the real scammer, while 1XBET are already proven scammed and you proof 1XBET/1XBIT is better than Rollbits? Geez. I'm laugh while you tell us 1XBIT/1XBET more safer. Even judging by your review thread.

1XBIT being put by yourself on (F List) > Meanwhile there is no case list being put by you even we have a lot case against them > Putting Trust Pillots as review ? cause we all know there are some bot services on this review provider and do not recommend using them (but even though they have lowest score against rollbits). Your word in here between your review are not the same (make me question, can you make a review or not).
 
They are indeed scamming people and processing low withdraw

There should almost be a pinned thread to warn others about Rollbit. They are as bad as 1xbet/1xbit. I’d compare the complaints against both these books and 1xbit may even be safer.

Perhaps, you can create a case in Casino Guru as well.

This one of example case it's being handled on there: https://casino.guru/rollbit-casino-player-s-withdrawal-has-been-delayed. Once you provided the complete detail, and other supported documents or information regarding your case, mostly casino guru it's gonna to forwarded to them as well.

Basically, you got a double push case.
1. From you
2. From Casino Guru

If you check on there, (RollBits representative) it's responding. Worth to tried.....

Yes, it was from the Spain vs England game

Let me guess. these win you are from (Sportbets)?

If yes, I always see some of the accounts mostly create a problem while withdrawing or (casino) asking for some (KYC) while the activity is coming from the Sportsbet sector. Meanwhile, it's really rare to see any case from the casino sector.

Perhaps @Rollbit Razer can come to these threads to respond for the process? cause we can see on the screenshot it's still pending and in process. BTW @OP you can also open a case on https://casino.guru/complaints/, they have an experienced team for handling case gambling. So you have some 3 people are discussion in the case.
1. It's you
2. Rollbits
3. CasinoGuru (being the third parties for connecting and following discussion of the case).

Hi, thanks. It's fine, it's a newbie restriction. They can't show images on their post. Usually a higher ranked member will help by quoting for visibility. On this case, I'll take the honor.


With these images now visible to me and I can get a better grasp of the situation, I still stand by my initial opinion that it's quite normal, annoying, but it's still within an acceptable time range. I'll suggest you to refrain from touching the rest of your fund by betting them to avoid further loss.

Meanwhile, let me try to reach Razer and see if he can help expedite your verification process.

Hello I have re-uploaded the images to talkimg, however its not getting rendered when using an [img] block, sorry I'm new to this forum.

Don’t be surprised because the amount involved is already above 20K. KYC is not needed if you are losing because there’s no money outgoing from the casino. AML policy will take effect when there’s a huge sum of money from the casino going outside to user wallet because they need to regulate the money to make sure it will not be subject for potential money laundering.

This is a standard procedure of every casino with license. You are wagering huge amount of money so expect that you will be asked KYC if you are already withdrawing it since they do mention in their ToS of potential KYC anytime.

Rollbit is spending more than the amount in subject here  on their marketing. I guess you will be fine as long as you didn’t violate the casino ToS.

Hi, as I previously mentioned, I am currently having a problem with my internet connection and access to several websites are unavailable for me. Do you mind to do go to a bit of trouble and re-upload your images to talkimg? It's an image hosting site provided by one of our reputable forum member. I'll be able to view your screenshots if you uploaded them there and can hopefully understand your case better. From there, I'll see if it needs to and can be expedited.

With current information and being a bit blind because I can't see any conversation and proof, all I can say is that a KYC on such level is relatively normal. Long and annoying, yes, but still within range.

First time.


No, I didn't withdraw, it was straight after my win, I've made withdrawals for over 20k at a time before on the account.

My KYC is verified for level 1,2 and 3, I have done level 4 and 5 which is to prove my address and proof of income and I guess that's what I'm waiting for but 6 days seems a bit extreme to me..

I'm just calling them out for shady practises such as enabling and disabling my casino features, (I have lost 10k because I rage gambled thinking I would never see the money). Randomly muting me when bringing up KYC in public chat and saying "we do this to everyone awaiting KYC".

My internet is still frustratingly limited from several websites and crawl like a hermit crab on the rest of the sites. Can someone please help me reuploading OP's image to talkimg and make it visible so I don't have to access imgur [that's inaccessible to me]?

And OP, I understand [being pretty much blind because I can't see any of the screenshots] that your KYC is still being in process for 6 days, it asked [at least] a level 3 KYC, proof of address? They're not rejecting it or cancelling anything, it's simply still being processed?

have you submitted KYC before or this is your first time submitting it?

just curious, after winning $50k+, did you request a withdrawal? if you did, as far as I know, casinos usually would request KYC from people who are going to withdraw a huge amount that hasn't gone through KYC verification.


don't lose hope, I've seen KYC-related cases get resolved after a week or two sometimes even a month. good luck and congrats on winning $50k, I hope your case gets resolved soon.

Hello, I made this account to notify you guys that my Rollbit has been locked for currently 6 days (awaiting approval from a "KYC & Identity Verification Online processor")

This all started after I won over $50,000. I have been gambling on Rollbit for over 2.5 years now and have lost over $80,000. (as seen in the picture below)
The reason I'm saying this is because it's really coincidental they would KYC me after I win big, after gambling on it almost weekly for 2.5 years.

https://talkimg.com/images/2024/07/20/4NoRD.png

After I send my Id, uploaded a selfie and have proven my address they also asked me for bank statements which I provided proving I bought cryptocurrency with my bank on Kraken. (as seen in the pictures below)

https://talkimg.com/images/2024/07/20/4N41f.png

In chat logs from 4 days ago they said they would have an answer for me in the next hours (as seen in the picture below). Currently It's been day 6 and I'm still awaiting on their response.

https://talkimg.com/images/2024/07/20/4NhUG.png

After talking about my KYC in their public chat I got muted with the reasoning "they do this for every account that has KYC", even though I was able to use the chat functionality fine for the first three days I was KYC'd (as seen in the pictures below)

https://talkimg.com/images/2024/07/20/4N5eZ.png

When asking the support chat why I have been muted I get straight up ignored for three days. (as seen in the picture below)
https://talkimg.com/images/2024/07/20/4N9Q8.png

Now my account is entirely disabled which also means I'm losing out on my calendar rakeback (currently $400-500 a day), this has resulted in me losing an extra $3000.

The money is probably lost because I'm currently straight up getting ignored by Rollbit and getting a response that they are "awaiting their third party", atleast I can warn you guys about their shady practises.

I have also recorded every support interaction, if anyone is interested I could upload them to prove the pictures are not altered.