Topic: [BC.Game] 12K USDT locked - No Informations (Read 2055 times)

Umm... genuinely asking, what's the relevancies between those new transaction and this case?

Regarding recalculation and underestimates, I'll try to nudge them for this, but before that, can you amuse us with what AHOYBRAUSE asked? About where do you calculate this 1,400 BCD from?

I hope BC.game clears things up but they were claimed to be bankrupt in a court in Curacao and have closed shop in the UK. BC.game has appealed in Curacao. It should be noted that they weren't claimed to be insolvent.

edit- decided to delete this. GL getting your money.

I'd like you to check the deposit address linked to my bc.game account: 0x1616e7D0c69E4005247bFC154EE2858138B74952

It's strange that there have been new transactions recently after nearly 200 days of inactivity.

Could you please recalculate the total amount of my bets? I believe it may be underestimated. If you review my account history, you'll understand why I'm requesting a partial refund.

I wonder how OP got to 1.4k in BCD. I mean support says it's just 30$ in BCD so how did OP come up with this number?

The wager when he got the profit is way too low to achieve any BCD with it. 9714$ wager only brings you around 20$ in BCD rake back and isn't enough to make real jumps for several VIP levels (which would have paid a low amount of BCD as well).



@OP, which VIP level did you have on BC and how did you accumulate these BCD? Through playing?

If the OP deposited a total of USDT 137 and successfully withdrew USDT 1975 that means the player was still in positive when his account was suspended. If he won USDT 10,323 by using an exploit then he does not deserve to be paid but any user regardless of whether they were guilty of cheating or not should be given a detailed explanation as to why their account was suspended.

I hope the OP accepts this reason and locks the thread.

Hello,

We are deeply sorry that it took so long.

Unfortunately, we can not proceed with further reimbursement as we have no further financial obligation to the player.

As laid out by holydarkness and from information we previously shared, USDT 10,323 was won from the game in question through exploitation. According to the obligation that the player agreed on point 4.5 of our Terms of Service, as well as point 13, related to advantage play and software issue, we have the right to not only confiscate the winnings, but also deduct player's balance to cover the losses from this exploit.

With USDT 137 as lifetime deposit, the player had successfully withdrawn USDT 1,975. Alongside with the fund being confiscated and deducted from the account due to the breach of our ToS, this leave the account with no USDT reimbursable to the player.

And to clarify the claim of BCD 1,400 that the player has in his account, this is simply not true. Player's final BCD balance is 29,83.

Regarding holydarkness' proposal to get BCD reimbursed, we unfortunately also can not do this, as the BCD the player earned are all from the game in question, that subjected to be confiscated as well.

We hope this clarify things.

Hi, sorry that it took so long. BC seemed to be quite busy these days with something.

Anyway, I inquired to my contact and they were surprised that you claimed you have 1,400 BCD. They needed some time to get the exact number, but they are sure it's way below that. They promised me that they'll come here later today with the number and their final ruling.

Again, not trying to discourage you from taking any course you deemed fit, but, for your own good and not to further waste your time and money, what will your defense be? "they confiscate the fund I earned from exploiting them"?

Moving to the topic of fund and history, what I tried to say earlier and saved as a draft intead, they actually provided the history of the game in question here, of which you won 10,323 USD from the game [that is subjected to be confiscated due to the nature of the winnings]. I was later informed, throughout my back-and-forth communication with my contact, as well as the part of their final findings, that you also withdrawn approx 2,000.

Based on these info, if I may do my own guestimate, the amount disputed is 12,000 USD plus 1,400 BCD. From the 12,000 itself, 10,323 is rightfully deductible because it's directly tied to the game. To make it simple and round number, I'll assume the 323 USD deductible together with 10,000 USD is 323 BCD, and to make it even more simple, let's say it's 300 BCD-USD. This leave us with approx. 2,000 USD and 1,100 BCD.

You've withdrawn about 2,000 USD of the winning, which leave us at 1,100 BCD at best.

I will inquire to my contact, to see if the BCD earned from other game or what, and if that is payable to you.

I'm not going to waste my time explaining myself further. I have the evidence to back up my claims, and I'm sure of it.

Why is it so difficult to provide me with a simple account history? It's absurd to keep my account locked when all I want is to see my gaming records.

This entire situation is a mess, and I'm running out of patience. I'm prepared to take legal action to resolve this.

I uhh... have actually drafted a reply with my calculation [a guesstimate, of course] but upon proof-reading my post, the part you marked in italic caught my attention and made me decide to table my calculation for now.

Pure curiosity, with what shall you build your argument? "BC confiscated and refuses to return the fund that I won through exploitation"? Though it'll be interesting to see and read, I dn't think that will work well.

Hi Holy,

bc.game response is disappointing and doesn't address the core of the issue. I've been asking for my gaming history for months, and BC.Game's continued refusal to provide it is unacceptable.

Without a clear record, I can't verify the source of my winnings. I'm certain that my gameplay was varied and involved multiple games.

I'm not satisfied with bc.game response and will be taking further action to resolve this matter.

First of all, to be fair and completely open, the part of statement that you've been "completely ignored" is not true. We continued our conversation through PM. Granted, it's kinda one sided with you asking for an update and I basically asked for your patience while I am pressing my contact. But that's simply because my contact is still trying their best to get everything out and untangle the mess. But it certainly does not translate into them ignoring you.

And since I know the depth of effort my contact tried to do to get something out of this issue, the statement of them disregarding their customer is --in my very personal opinion as someone who witnessed them relentlessly pursuing things across departments--- also not true.

Now, moving to your case, as I previously informed you earlier today through PM that they've finally got to their final words, and I ask if you'd prefer to continue the discussion by PM or publicly, of which you asked me to address it here and you prompt the discussion by your post above. So, here it is:

[beware of a wall of text]

To begin, my contact on BC have given their most to get the best outcome achievable to this situation. Just to give a better understanding why the case got dragged so long, though several weeks were wasted due to the case got buried with others and resurfaced only after I escalated to this contact, most of it is because they have to get back-and-forth, maneuvering between inter-department involved, reaching the provider [of which since the incident happen was no longer available on BC] to get a comprehensive understanding and the overall stat, of the player, game log, PnL, and I don't know what else. And then the meetings with the inter-departments higher-ups to argue the best outcome they can fought for the player.

Unfortunately, even with the exhaustive effort, they can't reimburse OP, for the reason as described below.

The statistic of the game and the final conclusion, the very bottom of the situation that build this case, was that OP deposited approximately 40 USD and won [withdrawn] a rather significantly higher amount from the winning, which achieved through exploiting bugs, which according to the ToS OP agreed, allows BC to confiscate the balances and void the winnings, which actually happened to the rest of the fund as stated for the disputed amount of this case.

To summarize, though this thread got dragged for so long, it can actually be resolved from months ago, through BC's statements earlier on this thread: OP was found to exploit bugs, that is a breach of ToS, clause 13 [talkimg is down again, so I can't provide the snippet of it] that prompt them to lock his account and confiscate the amount mentioned as disputed. However, they gave a wiggle room, to let OP argue if he think the amount is not justified and certain amount is rightfully his, he should provide supporting evidence so they can review it.

And that is where the stretch happened. We asked BC to investigate through the intertwined wons and loses, wagers and profits and withdraws and whatever other factor involved; which fund is tainted and entitled to be confiscated, and which is not and should be OP's.

So here we stand, back to square one with their initial response as the verdict, that their decision to confiscate the fund and the amount being confiscated has already done fairly and accordingly.

I hope this clarify things.

It's been over half a year since this problem began, and I've been completely ignored.
This is unacceptable and shows a complete disregard for their customers.

I've had enough, and I'll be suing BC.Game starting Monday.

Dear @holydarkness,

Thank you for your reply. I was pleased to hear back from you.

At this point, I have merely gathered information on the next steps to take in this case and the appropriate parties to contact...

I am aware of the efforts you have made to move my case forward, and I am very grateful for your assistance. For this reason, I am willing to be patient for a while before taking any further action.

I am confident that your contact will provide the necessary information for the proper handling of my case. Therefore, in order to facilitate the work of your new "contact," I will be patient. In return, I would like to be kept informed, either by yourself or a third party, of the progress of the case and the relevant details.

I would also like to draw your attention to the unusually long, even abusive, processing time of my case, given the complete lack of direct response from them for some time.

Thank you again for your involvement, and I hope this matter will be resolved favorably without the need for further intervention.

Sincerely,
0x13370

OP, got a reply from my contact today, saying that they'll gather information about your situation from divisions being involved with the case, and they'll reach back to me with development.

I can understand if you're running out of patience due to the long delay and how slow this case is dragged. But, with a hope that they reached me with a verdict, do you mind to hold any intention to reach mediators for the time being? Perhaps we can get this resolved without further complicating the matter.

There is no reason to suspect BC.Game have done or are doing anything wrong especially if they are waiting for third party software suppliers to provide information and results of their investigations. Assuming BC.Game will not do anything or are not doing anything is probably incorrect but having said that, the time factor involved is something that does not look good for them as it has not been coming on to nearly four months.

Hopefully BC.Game will get in contact with the OP before he opts for other avenues but while all the investigations and queries were ongoing, there was not a reason or problem why the OP could not (or should not) have asked either of the two main arbiters to get involved.

I think I've brushed upon the complexity of the situation somewhere in the past, though I probably didn't divulge further. Well...

From their explanation back then, the situation happened and what they tried to get to the bottom of, was how much fund involved in OP's other winning and losing. As it is known, casinos have a policy or two about voiding bets that's won from a game with issue.

With OP, I think, it's a tangled mess of hair, in a haystack, in a barn that's just swooped by tornado, then hit by meteor.

They need to retrace OP's activities, which fund involved and "tainted" by the winnings, and which fund is further tainted with the winning of those winnings, and so on, which fund is rightfully OP's, which fund should be voided and returned to the provider, how much is still owed to OP after, etc.

This is the part we've been waiting for all this time, the part I am not sure where exactly they stood, whether they've reached the end of this calculation or not, whether they found OP already in the plus or is there any fund that's payable to OP, etc.

I'll nudge them.

It's been 3.5 months since this case was published here and they still say they are looking into it?
I think at this point it's fair to assume there will be nothing happening from their side and OP should opt to start whatever the next step is.
Some weeks might be ok but 3.5 monthly is just not acceptable. OP just ants answers to his questions, it's not so hard to sit down for 5min and get these done and sent here or at least to holydarkness.

Not that worth to be shared. Last I inquired about this matter [alongside other matters], they said that they'll look into it and update me when they know more, and I've yet to be updated about this since.

Let me try to get them once more, and if we still can't get a significant development with this matter, I'll try another staff with more influence [though it means I'll have to brief them from the beginning].