[BC.Game] 12K USDT locked - No Informations

holydarkness

legendary

Activity: 2562

Merit: 1436

Yes, I'm an asshole

Quote from: 0x13370 on June 28, 2024, 01:15:34 PM

Hi RatingPlace, thanks for interest.

No, unfortunately I have not received any response, nor even an update.

Hmm... I got in touch with my contact at BC right after my post on 23 June, and I got a reply the next day saying that they'll give an update soon. Maybe they got busy with other cases and forgot to get to this one. Allow me to nudge them again.

0x13370

brand new

Activity: 0

Merit: 0

Hi RatingPlace, thanks for interest.

No, unfortunately I have not received any response, nor even an update.

Rating Place

legendary

Activity: 3752

Merit: 1059

Any updates on this one?

0x13370

brand new

Activity: 0

Merit: 0

Hi holydarkness

I apologize for the confusion; I did not phrase my message correctly.

I was indeed addressing BC Game, while thanking Pmalek for his request for an update.

Sorry, and thank you all for your valuable help.

holydarkness

legendary

Activity: 2562

Merit: 1436

Yes, I'm an asshole

Quote from: 0x13370 on June 23, 2024, 07:15:03 AM

Hello @Pmalek,

Thank you for your response.

I'm still here, but, unfortunately I haven't received any communication from @BC.Game Support, either privately or publicly. Despite refraining from multiple follow-ups, the situation remains critical, and the prolonged delays in communication are unacceptable.

Please consider that my funds have been blocked since April 30th without explanation on your end.

Please address this issue promptly, as the prolonged waiting period severely damages your reputation and that of your team.

Thank you for your immediate attention to this matter.

Pmalek is not representative of BC, he's simply trying to do you a favor by asking about an update. And he has no control over how fast can BC reply you, and their silence does not involve or affect his reputation, just like his [and any of us here who simply tries to help] "inactivity" to address your issue can damage BC's reputation. We're here simply to help.

With that said, I'll nudge BC once more, ask them to give a follow up.

0x13370

brand new

Activity: 0

Merit: 0

Hello @Pmalek,

Thank you for your response.

I'm still here, but, unfortunately I haven't received any communication from @BC.Game Support, either privately or publicly. Despite refraining from multiple follow-ups, the situation remains critical, and the prolonged delays in communication are unacceptable.

Please consider that my funds have been blocked since April 30th without explanation on your end.

Please address this issue promptly, as the prolonged waiting period severely damages your reputation and that of your team.

Thank you for your immediate attention to this matter.

Pmalek

legendary

Activity: 2730

Merit: 7065

@BC.Game Support
Has there been any development in this case? Perhaps you shared the information with the player in private. He hasn't been online in about a week.
Please also tend to the case on AskGambers because the time for your response has expired.

BC.Game Support

copper member

Activity: 83

Merit: 17

Official Support Handle for BC.Game

Thank you for your patience.

We are finalizing some details and will be ready to share them with you soon. We appreciate your understanding and ask for a little more time.

efialtis

legendary

Activity: 1750

Merit: 1363

www.btcgosu.com

Quote from: holydarkness on June 17, 2024, 04:47:15 AM

I heard back from my side, I think they'll pop into this thread later to address the issue, as they're currently inquiring to the risk department and trying to learn more about the situation with OP.

As for the situation with AG, the link for OP's complaint to AG is as follow: https://www.askgamblers.com/casino-complaints/bc-game-casino-issue-with-bc-game-support-and-fund-blockage. Though it's currently marked as unresolved, which I believe because BC failed to respond within the allocated timeline, I think it's simply because they're still getting to the bottom of it and ran out of time. Hopefully, as now their representative has been alerted, they can help pursue this matter and expedite it, and will get everything cleared soonest possible.

"I heard back from my side, I think they'll pop into this thread later to address the issue, as they're currently inquiring to the risk department and trying to learn more about the situation with OP."

Yup, that`s also what I was told, I just didn`t want to disclose because they said they would post here themselves (been a while though).

Rating Place

legendary

Activity: 3752

Merit: 1059

Quote from: AHOYBRAUSE on June 16, 2024, 10:56:35 PM

Quote from: holydarkness on June 16, 2024, 01:50:44 PM

efialtis, I hope I didn't step on your toe by doing this, I am trying to reach to someone from BC and see if they can perhaps --at least-- look into the matter and give us a better understanding of what happened. If your contact happens to give us an update of what happened, I'll reach back to mine and tell them to stop poking around as it already handled.

In the past months BC really was faster responding to cases like this, it's been 2 week already.
Maybe they are doing their own investigation or something but at least posting a reply here would be a good idea so OP knows something is happening.
Silence is always the worst way to approach something like this actually. But I am sure they will make a statement soon, at least that's what I hope.

On the last case here they did reconsider and pay the player so there is still that possibility.

holydarkness

legendary

Activity: 2562

Merit: 1436

Yes, I'm an asshole

I heard back from my side, I think they'll pop into this thread later to address the issue, as they're currently inquiring to the risk department and trying to learn more about the situation with OP.

As for the situation with AG, the link for OP's complaint to AG is as follow: https://www.askgamblers.com/casino-complaints/bc-game-casino-issue-with-bc-game-support-and-fund-blockage. Though it's currently marked as unresolved, which I believe because BC failed to respond within the allocated timeline, I think it's simply because they're still getting to the bottom of it and ran out of time. Hopefully, as now their representative has been alerted, they can help pursue this matter and expedite it, and will get everything cleared soonest possible.

AHOYBRAUSE

hero member

Activity: 616

Merit: 732

Top Crypto Casino

Quote from: holydarkness on June 16, 2024, 01:50:44 PM

efialtis, I hope I didn't step on your toe by doing this, I am trying to reach to someone from BC and see if they can perhaps --at least-- look into the matter and give us a better understanding of what happened. If your contact happens to give us an update of what happened, I'll reach back to mine and tell them to stop poking around as it already handled.

In the past months BC really was faster responding to cases like this, it's been 2 week already.
Maybe they are doing their own investigation or something but at least posting a reply here would be a good idea so OP knows something is happening.
Silence is always the worst way to approach something like this actually. But I am sure they will make a statement soon, at least that's what I hope.

holydarkness

legendary

Activity: 2562

Merit: 1436

Yes, I'm an asshole

efialtis, I hope I didn't step on your toe by doing this, I am trying to reach to someone from BC and see if they can perhaps --at least-- look into the matter and give us a better understanding of what happened. If your contact happens to give us an update of what happened, I'll reach back to mine and tell them to stop poking around as it already handled.

efialtis

legendary

Activity: 1750

Merit: 1363

www.btcgosu.com

Hit them up again, asking them to respond here - as said before, I don`t know who`s right or who`s wrong here but some kind of statement will be appreciated.

0x13370

brand new

Activity: 0

Merit: 0

Quote from: efialtis on June 05, 2024, 03:29:31 AM

Quote from: holydarkness on June 04, 2024, 12:43:42 PM

Quote from: efialtis on June 03, 2024, 02:00:42 PM

I have notified them - obviously, I have no idea what happened, etc., so I cannot promise anything except that they will be taking a look at it.

Have you heard from your side about anything regarding this matter? I can page someone from their team to look into this, but I don't think that's a good idea, having two simultaneous staff to look into one same matter.

Meanwhile, OP, as yhiaali3 suggested, casino usually tell you the specific clause on their ToS that you breached. Have you not received such email consisting an explanation of the points being violated? Do you mind to perhaps show us the screenshot of their email regarding your account being disabled?

They are on it

Dear BC.Game Support Team,

My username is “0x13370”, and I am writing to address an ongoing issue with my account, which has been locked since April 29th, with over $12,000 in funds inaccessible. Despite completing all KYC verification steps and receiving confirmation of an active account, I am still facing this blockade.

I have attempted to resolve this matter through various channels: via email since April 30th, on Bitcointalk since June 3rd, and through a complaint on AskGamblers. The lack of a substantive response on any of these platforms is concerning. Moreover, the silence on AskGamblers, despite assurances of a forthcoming reply, is particularly disconcerting.

The notification regarding the permanent lock on my account mentions rule violations, yet no specifics have been provided regarding these alleged violations. This lack of transparency is troubling and necessitates a more assertive approach to seek resolution.

I am reaching out not in a confrontational manner but in pursuit of a fair and professional resolution. While I am exploring all necessary steps, including legal recourse, to ensure a just outcome, I remain hopeful that we can resolve this matter amicably.

Your prompt and detailed response addressing my concerns would be greatly appreciated. I am committed to seeing this through to a satisfactory conclusion, regardless of the cost or effort involved.

Thank you for your immediate attention to this urgent matter.

Sincerely.

efialtis, holydarkness, Rating Place

0x13370

brand new

Activity: 0

Merit: 0

Thank you for the update. I appreciate your assistance and will wait for further information.

Let me know if there's anything else you need!

efialtis

legendary

Activity: 1750

Merit: 1363

www.btcgosu.com

I was told they would be posting here shortly - followed up, too.

holydarkness

legendary

Activity: 2562

Merit: 1436

Yes, I'm an asshole

Quote from: 0x13370 on June 07, 2024, 07:30:39 AM

Quote from: holydarkness on June 06, 2024, 02:30:07 PM

Borrowing what they describes on their ToS, what considered as prohibited technique does not strictly about casino play.

The point of my post, though, is to determine whether that screenshot of explanation OP provided was outdated or it's actually an update, i.e. whether that's the persistent and final response BC gave despite efialtis's effort to pursue the matter by escalating it through his contact, or whether OP got impatient while they're trying to get to the bottom of his issue and concluded himself that the answer will be the same. Thus, repeating an earlier, probably outdated, piece of statement BC gave.

Hello,

Yes, this email is from a few weeks ago. I would like to reaffirm that I have not used any prohibited techniques.

I am so confident in this that I have no problem with them publicly posting the evidence of their accusations here on the forum.

I have been patient so far waiting for an answer, and it is disappointing that this is still not resolved. I would really appreciate a prompt response to ensure fairness.

Thank you to everyone who has supported me so far.

In an ideal world, yes, cases will be solved in matter of hours and wait for a bit longer is not needed. But understand that things doesn't happen the way we want, and that your situation here was BC already made a ruling, of which they'll once again re-open it and re-investigate, thanks to efialtis. That situation require time, if not longer than a normal ones.

0x13370

brand new

Activity: 0

Merit: 0

Quote from: holydarkness on June 06, 2024, 02:30:07 PM

Quote from: Rating Place on June 06, 2024, 02:05:33 PM

Quote from: holydarkness on June 06, 2024, 01:18:20 PM

To be fair, they do explain the reason behind your account blocking: prohibited technique. And to confirm, that last email was received after efialtis tries to lend a hand by reaching to his contact? Or was it before? If that's an old reply, then I'll advise you to give an extra patience while his contact tries to sort things out.

what’s prohibited techniques? 95% of his play was casino. There’s no bonus. Seems like left.

Borrowing what they describes on their ToS, what considered as prohibited technique does not strictly about casino play.

https://talkimg.com/images/2024/06/06/cM1SZ.jpeg

The point of my post, though, is to determine whether that screenshot of explanation OP provided was outdated or it's actually an update, i.e. whether that's the persistent and final response BC gave despite efialtis's effort to pursue the matter by escalating it through his contact, or whether OP got impatient while they're trying to get to the bottom of his issue and concluded himself that the answer will be the same. Thus, repeating an earlier, probably outdated, piece of statement BC gave.

Hello,

Yes, this email is from a few weeks ago. I would like to reaffirm that I have not used any prohibited techniques.

I am so confident in this that I have no problem with them publicly posting the evidence of their accusations here on the forum.

I have been patient so far waiting for an answer, and it is disappointing that this is still not resolved. I would really appreciate a prompt response to ensure fairness.

Thank you to everyone who has supported me so far.

holydarkness

legendary

Activity: 2562

Merit: 1436

Yes, I'm an asshole

Quote from: Rating Place on June 06, 2024, 02:05:33 PM

Quote from: holydarkness on June 06, 2024, 01:18:20 PM

To be fair, they do explain the reason behind your account blocking: prohibited technique. And to confirm, that last email was received after efialtis tries to lend a hand by reaching to his contact? Or was it before? If that's an old reply, then I'll advise you to give an extra patience while his contact tries to sort things out.

what’s prohibited techniques? 95% of his play was casino. There’s no bonus. Seems like left.

Borrowing what they describes on their ToS, what considered as prohibited technique does not strictly about casino play.

The point of my post, though, is to determine whether that screenshot of explanation OP provided was outdated or it's actually an update, i.e. whether that's the persistent and final response BC gave despite efialtis's effort to pursue the matter by escalating it through his contact, or whether OP got impatient while they're trying to get to the bottom of his issue and concluded himself that the answer will be the same. Thus, repeating an earlier, probably outdated, piece of statement BC gave.

Topic: [BC.Game] 12K USDT locked - No Informations (Read 486 times)