Topic: Rollbit locked/pending withdrawals (Read 903 times)

Hi, Petermario, your thread has been attended by several people who frequently overseeing a case, and I've personally tries to be in touch with Rollbit's representative to get another shot at your case. With exception to this one as it's already happened, please refrain from necromancing old thread, and please have a bit patience while I try to get their attention.

Hi, I just opened a thread with a very similar issue, could anyone here please help me resolve this?

Thank you very much

That's good. Your case is resolved.
One by one, everyone present on this topic tries to give their best to resolve your case even though the site is the one who can resolve it.

From this case, Rollbit again resolved the problem properly regarding locked/pending withdrawals without harming either party.
Based on the case that happened to you, accusing a big casino like Rollbit directly is not recommended if there is still a chance for it to be resolved well.

Locking this topic is better than leaving it open because it's already done.

RESOLVED!!!

I just was being honest and told them I wasn’t aware of it, they can check my IP log ins. Etc.

They reviewed it and send out my $27.000! They IP banned me afterwards but that OK for me.

Big love for Rollbit and their team, hope it comes back to Belgium one day ❤️

After a little “investigation” by myself on Twitter (X) and Reddit. I’ve come across a user that had the same issue as I’m having now. He was playing and won a decent amount, he was playing in Spain that already was on the list of restricted areas (without knowing it like I did) because he also made the account before it was restricted and wasn’t aware it was listed for a while.

His account got banned and blocked with the withdrawal pending, he had a decent amount of followers (80k) and made a kinda aggressive tweet “shit” talking Rollbit. Razor then answered the tweet to try and fix the issue. So I send the guy a DM asking what happened and what he did. Basically he talked to razor and got his pending withdrawal. I asked him if the money was a deposit or it where profits, it where profits just like I’m having now.
After the withdrawal came thru he’s account got IP banned.

If that would be the case for me I will be happy about it. But now the question is: is it because he has some reach on X or is it because of Razor/Rollbit are people with a good heart. I don’t have that reach on Twitter.

FYI: I made screenshots of his tweets and razors response, also made screenshots of him telling me how his issues got resolved like I explained incase someone deletes the tweet.

Can't the casino representative simply state when was it that the added Belgium to their list of restricted countries?
It's strange to demand a proof from the player since nobody makes screenshots of the ToS when making an account.
You probably have a dozen of account across different platforms. Do you have screenshots of their ToS?
If it was changed the casino should say when and if it happened after the user made his account and wasn't notified about it, he should receive his withdrawal and then his account should be closed.

Yes so, I am very concerned about the OP for not reading the rules that are set, even though if he reads, his country ID is prohibited and he can choose another casino that allows him to gamble, I think this will be very difficult for the OP because I understand very well why Rollbit did not disburse his money, and this will go back to the generosity of the casino in cases like this, I hope the representatives of Rollbit who are on this forum can help him even with the very small possibility that the OP will get his money.

Just remember that reading the TOS is very important for a bettor, this might be a reminder and learning for those of us who like to ignore the rules and underestimate them.

Are you passing early just because you dont like on getting be blocked? We do know that terms and conditions are subject to change on which even if you have passed up your KYC earlier but
if you do live on a country on which they had recently restricted then chances of getting blocked would be 100% but actually this would really be that situational or would really be that depending on you.

The important thing on here most of the time is that you should really be reading up those sites terms and conditions and if ever there would be some updates or changes on which some sites
are announcing it up then it would be important that you would really be needing yourself that keep updated so that you wont be able to get shocked if those changes happens.

It seems to me that OP doesn't understand how this forum works, he simply created a new thread in the gambling section instead of focusing on posting on the Rollbit thread and in case the Rollbit thread doesn't solve the problem him, then he should create a thread in the scam accusation section because only in this way will he get the attention of the Rollbit representative. As long as he only has this thread created in this section, which is not intended for people to create threads about casino complaints, but rather here to discuss gambling, then he will hardly be able to solve his problem. I had already posted this warning him about the need for him to create a thread in the scam accusation section or else he should post it in the Rollbit thread

People often don't keep up with the news about the casinos they use, they don't constantly search the internet about the casinos they use, which is why sometimes it's normal to discover that the casino is no longer paying out after a long time. who could have discovered this much sooner. in this case of op for example, regarding this issue of changing the TOS, although the casino acted very strangely by changing the TOS without prior notice to all customers, even so, op kept checking the casino's tos every day so he could have had information about this change very early and maybe he would have been able to withdraw all his money from the casino

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OP, you should post your problem in their thread:

Rollbit.com | Crypto's Most Rewarding Casino 👑

and then you should create a thread in the scam section and post all the evidence you can. I know that their representative here on the forum is not active, but you need to follow common sense in this situation, creating a thread in this section will not be of much help in solving your problem. I hope you can resolve your problem. one of the serious problems of many internet companies: casinos, exchanges... and the fact that they have very slow and almost non-existent support service. Some websites sometimes take months just for support to respond to a message and in other cases, casinos that have some reputation take more than 3 weeks to respond. It's something very bad, so always be careful when choosing a casino

You just made more clarifications than your first post and you never explained then the time you started using the Rollbit service and the time the restriction on your country started. In light of the fact that you were their customer before the restriction started and were not even notified make you have an upper hand over them anywhere provided you are telling us the truth. You may begin to call them out to be accountable as it will only amount to flagrant cheating if all that you have said are indeed true.

As for the geo ban of VPN using a Belgium IP, there are possibilities, and it is possible because some IPs could be known VPNs, they could be banned immediately on detection. We can't compare it with the local Belgium IP. Secondly, Rollbit could have started enforcing the restriction on Belgium IP after a while or having read your complaints and that of many from the country, so it is possible even as you are still telling the truth.

If this is the case then it means that when OP got registered with them, Belgium was not on the list of restricted countries to play or access the casino to gamble but as time went on, the casino added Belgium to their restricted countries and OP had no idea till he had won a big  game and discovered that his country is being added to the list of restricted nations. In this situation, if the casino did not send out memo, to her registered members, then they would have themselves to blame but if they did and OP ignored, I think OP would have to forfeit his winning and move on otherwise they would and should be liable to pay or allow OP withdraw his wins.

If you read the replies of OP from other posts, his country was recently added to the restricted list. I don't think he neglects the TOS but the update that the Rollbit has announced. If his country was included in the restricted country, he could never sign up in the very beginning.

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In this scenario, the best thing to do is to consult Rollbit support and ask for possible actions to take. They are the only ones who can decide what needs to be done. There might be or might not be a chance to withdraw the winning funds but better to try it first to negotiate.

It would help if there's a way that casinos could list the valid IDs that they've got because there's no way that you can never be too involved to the KYC verification of your users, they're your money maker so it's not fair that there's no list, and if they say that the list is too long since you've got to account for each country, wouldn't that be your job to do it? Sometimes there's hard labor that's involved when you're working and maintaining a casino or any job at that, it's not always paycheck and then wait for another one. There also should be a different approach and solution when it comes to the amount of money that a casino is freezing, for starters, they could benefit from putting less strict compliance for unfreezing smaller amounts of money compared to having the same iron fist treatment as unfreezing large amounts of money, less work and everyone would be happy, I think.

As much as I agree that it's the gambler's responsibility to deal with the things that they do when they're gambling but it should at the least be a bare minimum that the casino is on the side of their players helping them out resolve their issues.

This is even a bigger problem than I thought, the online casino is restricting OP's country, and finding out that he is from a restricted country will give the casino a more valid reason to proceed as they want with this issue.

Its not their fault, people really need to start looking into terms and conditions, finding out if your country is supported or not, because there will surely come a day like this where you can be the next to be asked to pass KYC verification.

Someone called me stupid for passing KYC on online casinos before using, I will have to invite him yo this forum so that he can read this problem, maybe learn from it, to avoid unwanted problems is why I always pass KYC even before using online casinos, I don't follow others who only pass KYC when they are asked to.

This is the best way to go about it for sure, but very few gamblers have the patience and smarts to execute this stuff before gambling seriously in any gambling site out there based on my observations.

Most gamblers usually submit their KYC only when they are compelled to do so. Op got extremely unlucky in this case while Rollbit got lucky.

That should be the standard practice as a way to ensure or minimize the risk. However, OP did mentioned that he hit a life changing win, so his normal bets are not that huge until he hit the jackpot, now he has a problem getting it out as his account is already frozen due the issues mentioned above. If OP did not win that big, probably his journey will continue, but as a gambler, sometimes we aim for a jackpot but OP just could not comply with the KYC since his country is in the list of restricted for gambling. I think Rollbit here would win in this legal battle as OP did violate the TOS.

I am not quite certain if this has been mentioned in this thread before, however, everyone should first test their ID for KYC confirmation before sending very big deposits on any gambling website and also confirm that people under their jurisdiction are allowed to play in this website. Having a small amount of money frozen is okay, however, having more than $10k frozen in a casino because you did not read the terms of service or you did not test your ID for KYC is partly the bettor's responsibility.

I feel sorry for you op, i imagine this would suck, and honestly i am kinda paranoid for this too. In fact it happened to me too, except my account wasn't frozen and still is not frozen in that casino. But they added my country to banned countries without noting about any changes, and i found it out only accidentally when i revisit the ToS.

In fact i have been thinking if this even legal as consumer laws all over the world should prevent something like this. I mean it seems to be common practice that we are required to accept the rules when we join, but when there are any changes to ToS we aren't even noted about that. When just common sense says that we would be required to accept new ToS before continuing.

This seems just wrong and probably won't get addressed by law makers before there's enough public outrage over it.

Well I guess we can assume that there was an email sent before any changes because it's system automated and everyone gets notified. Maybe OP had neglected it or have not read it, and it's now late before he react that his account is already compromised.

In this case, the information that we need to know is if either OP had really received an email, if so, then it's his fault on not making a timely action as Rollbit won't be held liable anymore for their corresponding action.

Somewhere in this post where I highlighted in yellow, they say in case of changes in the terms of service, they will make an effort to provide a notice about the changes 14 days before the new changes take effect. So the changes are not effective "immediately"