Rollbit Not Withdrawing my Money for 2 months+

holydarkness

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Quote from: JollyGood on April 06, 2024, 06:02:42 PM

I do not know if this can be marked as closed/settled unless we hear from the Rollbit in the absence of the OP but keeping that aside, I guess the most important thing would be for the case/issue to be resolved as a primary concern. The secondary action would be courteous for the OP to post an update. As of now we cannot be 100% sure of what has happened.

I am not being not being specific to this thread but let us assume an issue has been resolved in favour of any OP that raises a complaint, what I fail to understand is why they cannot post if the matter has been resolved in their favour when they would most probably post to object if a decision was made against them. It happens a lot and it does not help members that have taken time to post in those threads.

Let me try to reach Razer and ask him to give an update from Rollbit's side or if he'll allow me to be more detailed about this case.

As for why OPs of many threads did not post an update when their case got resolved in favor to them, a better half of it were because the root of those problem are from their side, like being too quick and impatience in withdrawal process, not understanding that a bet is voided for reason that's outside the sportsbook's control, bet took a bit too long to be credited, etc. coming here and admit that all they need is a bit patience will understandably... require a big heart.

Quote from: pinggoki on April 07, 2024, 02:56:49 AM

It seems that OP isn't planning on getting back the supposed money that was on hold, if there even really was one in the first place [...] Another thing too is that OP can send images but he didn't bother sending any other compelling evidences or something like that.

There was. That part I can say with confidence.

As for why he didn't share any evidence of it... I'll need Razer's consent to give more details, suppose he doesn't fill this case himself.

pinggoki

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Quote from: holydarkness on April 01, 2024, 05:20:30 AM

OP, it's been two weeks since you're last active. Can you please provide us an update? Has Rollbit managed a communication with you and resolve the case privately? Or have you, perhaps, send them your username in private manner?

It seems that OP isn't planning on getting back the supposed money that was on hold, if there even really was one in the first place, I'm not that good with this kinds of cases as I don't want to assume that OP is not just faking it but a lot of people in the thread are providing some help but it seems that he's not reading of it which is weird if you ask me, I mean if you really need the money then you'd be doing all the listening that you can when other people are giving you the advice and help that you need, kind of weird to not do that kind of thing right? Another thing too is that OP can send images but he didn't bother sending any other compelling evidences or something like that.

JollyGood

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I do not know if this can be marked as closed/settled unless we hear from the Rollbit in the absence of the OP but keeping that aside, I guess the most important thing would be for the case/issue to be resolved as a primary concern. The secondary action would be courteous for the OP to post an update. As of now we cannot be 100% sure of what has happened.

I am not being specific to this thread but let us assume an issue has been resolved in favour of any OP that raises a complaint, what I fail to understand is why they cannot post if the matter has been resolved in their favour when they would most probably post to object if a decision was made against them. It happens a lot and it does not help members that have taken time to post in those threads.

Quote from: holydarkness on April 06, 2024, 10:11:21 AM

I managed to get some insight regarding this case from Razer. I would prefer if OP can actually update us with the development of this case himself, but it seems OP are not going to return. So, without going into so much details, the reason why OP's withdrawal is pending to be processed is due to a safety and security reason of Rollbit's players and how OP managed to get ahold into those coin.

They simply needed some time to clarify the transaction and ensure everything is good.

I didn't get into the final result of this case, but I think it's safe to assume that it's resolved; be it in favor of OP where the clarification matched and they processed the withdrawal, or in favor of the other player's safety where an attempt was thwarted. Because, if I were OP, seeing the amount is subjectively not small, I'll update this thread regularly rather than went offline, once their representative is getting to the bottom of the case.

I certainly hope that everything is straightened up nicely, but --as I previously stated above-- as I don't think OP will come back, I think it'll be safe to mark this one as closed from the above explanation?

holydarkness

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Quote from: JollyGood on April 05, 2024, 07:40:56 PM

This is a strange one. The OP last posted 20 days ago (on 18th March) therefore his absence could be because this issue could have been resolved. The onus of course was on the OP because he was the one that created this thread but if the OP did not make a comment, Rollbit could have posted to clarify what was happening in order to bring closure. Will they do it now?

I managed to get some insight regarding this case from Razer. I would prefer if OP can actually update us with the development of this case himself, but it seems OP are not going to return. So, without going into so much details, the reason why OP's withdrawal is pending to be processed is due to a safety and security reason of Rollbit's players and how OP managed to get ahold into those coin.

They simply needed some time to clarify the transaction and ensure everything is good.

I didn't get into the final result of this case, but I think it's safe to assume that it's resolved; be it in favor of OP where the clarification matched and they processed the withdrawal, or in favor of the other player's safety where an attempt was thwarted. Because, if I were OP, seeing the amount is subjectively not small, I'll update this thread regularly rather than went offline, once their representative is getting to the bottom of the case.

I certainly hope that everything is straightened up nicely, but --as I previously stated above-- as I don't think OP will come back, I think it'll be safe to mark this one as closed from the above explanation?

JollyGood

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This is a strange one. The OP last posted 20 days ago (on 18th March) therefore his absence could be because this issue could have been resolved. The onus of course was on the OP because he was the one that created this thread but if the OP did not make a comment, Rollbit could have posted to clarify what was happening in order to bring closure. Will they do it now?

holydarkness

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OP, it's been two weeks since you're last active. Can you please provide us an update? Has Rollbit managed a communication with you and resolve the case privately? Or have you, perhaps, send them your username in private manner?

Doan9269

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Quote from: rollbitfuckedmeup on March 15, 2024, 05:21:39 AM

Hey guys, so recently I withdrew 3.17 ETH on rollbit in January, they asked me to complete KYC and so I did, they took my personal information and it has been more than 2 months that they haven't released my money, whenever I message support all they is this: "Hey there!

Apologies for the inconvenience. We awaiting a colleague here to have a look. The ETA may vary depending on workload.

We will update you as soon as we have further information to share. Thank you for your patience!"

My feedback for rollbit: It is easy to deposit (they like taking your money)
It is so difficult to withdraw.

Whenever I withdraw money on rollbit there is always some kind of a problem and the waiting time is super high.

I suggest not using the website for gambling.

Am not siding on rollbit in this, but i need to tell you the fact in this, each time you encounter having a kyc related issue with some of these gambling site, they will restrict your account to some certain limit until you have completed what they have requested from you, but if the condition behind this is more than what you're talking about, maybe you violated any of their rules, them expect them not to take it with levity hand on you because you have already trespass.

JUL00L

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Quote from: holydarkness on March 21, 2024, 07:31:31 AM

Quote from: JUL00L on March 21, 2024, 02:19:24 AM

edit: ahhhh...sorry my bad, I didn't read the text message under your profile if you are an..... sorry bothering you sir

Yeah, I am.

im done...

holydarkness

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Quote from: JUL00L on March 21, 2024, 02:19:24 AM

Quote from: holydarkness on March 16, 2024, 11:06:17 AM

Quote from: JUL00L on March 15, 2024, 11:40:46 AM

I think 14 days is the maximum to resolve any problem. try contacting rollbit signature manager at btt. [...]

You five, try to read thread better next time. Razer has replied, just few posts above yours.

pffffffff I'm just criticizing, if two months is too long to resolve this problem, what is the reason they are holding back the money. I think 14x24 is the maximum time to solve a problem, I wonder what their team is doing that takes so long to decide the result [...]

And what do you propose the campaign manager to do? While someone from the casino itself, who frequently handle complaints, and clearly has more access to the platform, has already presented himself?

You wanted the CM to reach to his contact [usually a CM are in contact with marketing team who are a separate division from support or whoever assigned to handle dispute] that'll then reach the division that handles dispute, to escalate it to someone else, and whichever chain-of-command that follows, that ultimately followed by and ended with asking someone who handle this forum's representative account to make a post? Oh wait, he's already here.

Quote from: JUL00L on March 21, 2024, 02:19:24 AM

[...] ewwwwwww, btw why are you so sentimental towards the low rankers who comment?

Nope, I give my best to make it a habit to read a post before looking at the left-most section of the post [the username, rank, merit, etc.] so I don't give prejudice against the content of a post. In fact, more likely than not, the reason why I give a glance at the username and the likes is because the post is very poor [or very nicely written] that the poster made me interested.

Quote from: JUL00L on March 21, 2024, 02:19:24 AM

edit: ahhhh...sorry my bad, I didn't read the text message under your profile if you are an..... sorry bothering you sir

Yeah, I am.

Dailyscript

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Quote from: GxSTxV on March 15, 2024, 04:16:54 PM

3.17 Ethereum which is around 11,500$ trading now, until now nobody can believe or make sure of what you are saying until you provide the needed proofs, deposit proof, screenshots and conversations between you and rollbit team. 2 months of waiting seems a little bit annoying to wait for your earnings, especially if your deposit also is a big sum.
I prefer also if you open a case with casino.guru providing them with all proofs, it’s a good way to accelerate the process of withdrawing your money if it is deserved, however, if you have done anything against the casino rules, you should assume the consequences.

I don’t think that Rollbit would destroy their good reputation for such an amount of money.

Sometimes there are misconceptions and bugs on the site. This may not be the intention of Rollbit to seize his money. Perhaps there is a pattern to increase security. Imagine the OP, had deposited a little amount and won the 11,500 so they felt some kind of manipulation or something. There is how these codes are written, and sometimes they just start doing a different thing.

JUL00L

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Quote from: holydarkness on March 16, 2024, 11:06:17 AM

Quote from: JUL00L on March 15, 2024, 11:40:46 AM

I think 14 days is the maximum to resolve any problem. try contacting rollbit signature manager at btt. [...]

You five, try to read thread better next time. Razer has replied, just few posts above yours.

pffffffff I'm just criticizing, if two months is too long to resolve this problem, what is the reason they are holding back the money. I think 14x24 is the maximum time to solve a problem, I wonder what their team is doing that takes so long to decide the result ewwwwwww, btw why are you so sentimental towards the low rankers who comment?

edit: ahhhh...sorry my bad, I didn't read the text message under your profile if you are an..... sorry bothering you sir

holydarkness

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Quote from: rollbitfuckedmeup on March 18, 2024, 02:58:46 PM

I still haven't received any reply from rollbit, everytime i message support they send me this message

I'm about to reach Razer to ask him about some matter being involved in other thread. If you can tell us your Rollbit username once you read this post, I can relay that information to Razer together with my other inquiry so he can start escalating your investigation.

Otherwise, once you come back online, please provide the username, I'll shoot him a PM containing that info.

acroman08

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Quote from: rollbitfuckedmeup on March 18, 2024, 02:58:46 PM

I still haven't received any reply from rollbit, everytime i message support they send me this message(image -snip)

they replied on this thread the same day you posted it after informing him about your issue with their gambling site, try being more active on the thread you created. also, please provide the whole conversation you have had with their support so people can have a clue what exactly is going on.

anyway, their forum representative was asking what was your display name on their gambling site.

Quote from: Rollbit Razer on March 15, 2024, 08:16:33 AM

Thanks for the heads up here, acroman!

It's not expected that any investigation would take this long, so something else must be happening.

What is the display name? Will check it out.

Thanks,
Razer

rollbitfuckedmeup

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I still haven't received any reply from rollbit, everytime i message support they send me this messagehttps://ibb.co/mbVC3KQ

MainIbem

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One thing we must learn about gambling site although I am not discouraging you from deposit in gambling site but we before start making deposit do make sure to pass kyc otherwise whenever you make deposit without you passing all necessary documentation at last you will be frustrated by their ways of handling issues. Resolving issues when you have money deposited in gambling site or even exchange always delays the kyc process and besides I have been hearing about this rollbit and never had much bad records about them for long now.

holydarkness

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Quote from: Shamm on March 15, 2024, 10:05:37 AM

As of your problem Op, try to contact them and ask what's the main reason behind this issues cause they don't do this if your account was not being suspected or violate their rules and regulations. [...]

Quote from: JUL00L on March 15, 2024, 11:40:46 AM

I think 14 days is the maximum to resolve any problem. try contacting rollbit signature manager at btt. [...]

Quote from: Zadicar on March 15, 2024, 03:59:52 PM

[...]
@OP, have you already contacted out with those above recommendations?

Quote from: Obari on March 15, 2024, 04:28:35 PM

[...] so what I will advice is that you try reaching them over here on the forum as I think you’ll get a more faster response from them and if you have proves, it will be much more easier for you to resolve whatever issues you have with them.

Quote from: qwertyup23 on March 15, 2024, 04:51:11 PM

[...] Also, have you also tried communicating with the CS here in this forum? This is their ANN THREAD and you can contact the CS there.[...]

You five, try to read thread better next time. Razer has replied, just few posts above yours.

Quote from: GxSTxV on March 15, 2024, 04:16:54 PM

[...]
I prefer also if you open a case with casino.guru providing them with all proofs, it’s a good way to accelerate the process of withdrawing your money if it is deserved, [...]

Don't you think it's a bit overkill? Razer said he will check it out. Shouldn't we at least give him a chance to try to sort things out with his casino and see if perhaps something happened instead of directly jumping and escalating it to CG when he tries to get a better grasp of the situation?

Edit: Ahh... my bad, I wondered why didn't I notice this thread before and suddenly two pages of an accusation appeared in front of me, it just came to my realization that the thread used to be on gambling section up to post #23. That should explains the uhh... suggestions as depicted above.

kotajikikox

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Quote from: ?? on ??

pls tell me what i can do?

You only need to get back online to read the answers you wanted to hear. but I can feel your frustrations because if this happens to me I will feel the same way as I will love to hear accusations against me than just telling me stupid same excuse over and over.
and added that Rollbit seems to be facing problems these past months or since last year, hope that like those other issues they solved ,yours will come to solution sooner.

Quote from: Rollbit Razer on March 15, 2024, 08:16:33 AM

It's not expected that any investigation would take this long, so something else must be happening.

What is the display name? Will check it out.

Thanks,
Razer

Good to see you here rollbit representative and hope that this issue will be resolve sooner ,because this will again damage your reputation .

Slow death

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Quote from: qwertyup23 on March 15, 2024, 04:51:11 PM

Hello, OP!

For faster and easier communication with willing forum users, please provide a screenshot of your conversation with the alleged representative you have contacted in Rollbit. Also, have you also tried communicating with the CS here in this forum? This is their ANN THREAD and you can contact the CS there.

Also, be reminded that the amount you have pending is something that Rollbit would not want to risk their entire reputation. They have built their gambling empire due to the positive feedback that came from its users. I am very confident that your issue would be addressed and answers would be given.

To reiterate, please attach any screenshot of your alleged conversation with them including all the necessary dates, etc. for faster and easier communication.

Good luck, OP.

the Rollbit representative has already posted in this thread and if the OP is quick to respond to what the Rollbit representative asked him in this thread, then I think the dust problem will be resolved very quickly, and it is a sad situation he is going through. but from what I see, we don't constantly see cases of this type happening on Rollbit, which suggests that the op case is an isolated case, something must have created this whole problem, but I also hope that Rollbit takes a good look at how its support works, because if Rollbit support were very quick and efficient in resolving the problem then this problem would not have taken long to resolve

op also took a long time to post on this forum about this problem, probably if op had come to this forum much earlier and reported this problem, then he would have already seen the problem being resolved a long time ago. Anyway, now I hope that you will provide your data to the Rollbit representative here in this forum and this problem will be resolved and he will post in this thread confirming if the problem has been resolved

qwertyup23

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Hello, OP!

For faster and easier communication with willing forum users, please provide a screenshot of your conversation with the alleged representative you have contacted in Rollbit. Also, have you also tried communicating with the CS here in this forum? This is their ANN THREAD and you can contact the CS there.

Also, be reminded that the amount you have pending is something that Rollbit would not want to risk their entire reputation. They have built their gambling empire due to the positive feedback that came from its users. I am very confident that your issue would be addressed and answers would be given.

To reiterate, please attach any screenshot of your alleged conversation with them including all the necessary dates, etc. for faster and easier communication.

Good luck, OP.

bhadz

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That's too long IMHO but if there are serious allegations or suspicions against the user then it is expected to be that long. They might not say that they're going on with some investigations or whatnot and as said, it shouldn't be that long. But typically, with what I've seen with rollbit accusers is that they've been always telling that something is wrong with the casino but in the end, they've proven to done something that violates the house rules of the casino. Now, it's being asked what's your username and from there let's see on where this is going and what's the main reason why it took you that long with your withdrawal. Well as my curiosity goes, is that 3.17 ETH came from your winnings or it's from your deposit that you just want to withdraw?

Topic: Rollbit Not Withdrawing my Money for 2 months+ (Read 536 times)