I agree but it is not fair that when I make a deposit to play it takes 10 to 30 minutes and when I want to withdraw my money I have to wait days maybe even weeks.
This is of course very annoying and should not happen, I agree. But I am sure that Rollbit is doing everything in their power to speed up the withdrawals. For them, of course, this is also very unpleasant, because especially customers who feel badly treated, talk about it. Also, with heavily delayed withdrawals, a scam accusation is very quickly in the room, which of course every casino wants to avoid at all costs.
I can understand the need for Rollbit to make manual payments, but are you sure your IP address is not getting flagged and hence the long delay in your case?. Also did you speak with support because it seems to me that your account is getting flagged, and they have to manually review it, so I would suggest you speak with the support and I’m sure that they’ll provide you some acceptable solution.
Deposits are almost always fine because you can't make a wrong thing while depositing, you can't fake anything, even if you double spend that will come out when they check it AFTER you deposit, how could they check it before? However withdrawal is a bit different, you get to gamble, you already made your deposit, you may or may not break the rules, you may try to withdraw something that you shouldn't and all around maybe something they need to stop.
This is why withdrawals are usually harder to come by. This is why we should be a bit more patient with the withdrawal compared to deposit timing. I am not saying withdrawals should take weeks or something, obviously it is better if it is only 24 hours, but it can't be 10-30 minutes neither, it should be quicker than 24 hours and that is the max I can allow, if it takes more than that the longer it takes the worse it becomes.