Satoshidice won't help me recover access to my account and is stalling me! - page 2.

VarietyBitcoin

member

Activity: 98

Merit: 10

Quote from: ndnh on February 29, 2016, 12:47:48 PM

Quote from: VarietyBitcoin on February 29, 2016, 11:36:28 AM

I first contacted them over a 10 days ago. My password isn't working for my investors account and i have over 15 Bitcoin tied up.

I provided my Secret key, which no one has access to and My coins have not moved for months now.

I want to withdraw My bitcoin, they won't help. Taking time between messages and i want my bitcoin back.

Are they known to be insolvent?

No, they are solvent.

The issue here is that their support is not very good. The only advice I can give is to keep reminding them (through bitcointalk too).

True. I emailed them months ago and never received a reply. they only reply after messaging the bitcointalk thread, it's not a nice thing to do either as some users have notifications enabled and complain.

ndnh

legendary

Activity: 1302

Merit: 1005

New Decentralized Nuclear Hobbit

Quote from: VarietyBitcoin on February 29, 2016, 11:36:28 AM

I first contacted them over a 10 days ago. My password isn't working for my investors account and i have over 15 Bitcoin tied up.

I provided my Secret key, which no one has access to and My coins have not moved for months now.

I want to withdraw My bitcoin, they won't help. Taking time between messages and i want my bitcoin back.

Are they known to be insolvent?

No, they are solvent.

The issue here is that their support is not very good. The only advice I can give is to keep reminding them (through bitcointalk too).

VarietyBitcoin

member

Activity: 98

Merit: 10

Quote from: twister on February 29, 2016, 12:22:06 PM

Well, I was going to say post in their thread but I see you already have and they seem to have sent you an email. Does it not solve your problem?

Quote from: SDice_CTO on February 29, 2016, 05:39:21 AM

Quote from: VarietyBitcoin on February 28, 2016, 10:58:58 AM

support is ignoring my emails... i think

Just answered.

No, they answered and asked me to sign from and address that sent funds to the wallet, none of which i have access to as i used an online service to send it.

My IP Does not match, because i used a VPN. But i have provided my secret URL to the CTO through PGP. So no one apart from me and him has access to my account now.

twister

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Activity: 672

Merit: 502

Well, I was going to say post in their thread but I see you already have and they seem to have sent you an email. Does it not solve your problem?

Quote from: SDice_CTO on February 29, 2016, 05:39:21 AM

Quote from: VarietyBitcoin on February 28, 2016, 10:58:58 AM

support is ignoring my emails... i think

Just answered.

VarietyBitcoin

member

Activity: 98

Merit: 10

Quote from: ?? on ??

Quote from: VarietyBitcoin on February 29, 2016, 11:36:28 AM

I first contacted them over a 10 days ago. My password isn't working for my investors account and i have over 15 Bitcoin tied up.

I provided my Secret key, which no one has access to and My coins have not moved for months now.

I want to withdraw My bitcoin, they won't help. Taking time between messages and i want my bitcoin back.

Are they known to be insolvent?

Absolutely not!
they are one of the oldest site that use btc!

https://www.satoshidice.com/

You are talking about this one?

Yes, just checked the cold wallet address's and they seem to cover most the balance. So thats a good sign. But why are they not helping me get my bitcoin back?

VarietyBitcoin

member

Activity: 98

Merit: 10

I first contacted them over a 10 days ago. My password isn't working for my investors account and i have over 15 Bitcoin tied up.

I provided my Secret key, which no one has access to and My coins have not moved for months now.

I want to withdraw My bitcoin, they won't help. Taking time between messages and i want my bitcoin back.

Are they known to be insolvent?

Topic: Satoshidice won't help me recover access to my account and is stalling me! - page 2. (Read 1083 times)