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Topic: [SCAM ALERT] HolyTransaction & FlypMe ILLEGALY holding more than 100k$ (in BTC) - page 7. (Read 23073 times)

legendary
Activity: 2534
Merit: 1713
Top Crypto Casino
There are way too many RED FLAGS associated with both HolyTransaction & FlypMe.

First let us start with FlypMe. It is a website clearly stated by themselves as being "built and managed by HolyTransaction" and that means that it should NOT be used. The reasons are listed below but in short HolyTransaction is not to be trusted and they built and manage FlypMe therefore FlypMe should also not be trusted: https://flyp.me/about

I will start listing issues:

1) https://holytransaction.com/page/about-us
Their website footer clearly shows "HOLYTRANSACTION S.A. © 2018 Luxembourg" and About Us shows "HolyTransaction was founded in February of 2014 as a way to solve this problem, and opened office in Luxembourg an early the following year."


2) https://holytransaction.com/page/tos
Their Terms of Service define the company as "HolyTransaction SA, a company incorporated under the laws of Luxembourg and having its registered office at L-1470 LUXEMBOURG, 70, route d’Esch (hereinafter “HolyTransaction”). HolyTransaction has been authorized to exercise its activities by the Ministry of Economy of the Grand-Duchy of Luxembourg."


3) https://flyp.me/tos
Last Revised on June 15, 2017 it states among other things: "The Services are owned and controlled by HolyTransaction Ltd., a UK company" and "Flyp.me Platform is a Project under full ownership and control of HolyTransaction."


4) https://flyp.me/about
It is a website clearly stated by themselves as being "built and managed by HolyTransaction".


5) Blatant Lies By HolyTransaction Ltd
On 27 Mar 2018 Francesco Simonetti filed a document at Companies House stating that from the time HolyTransaction Ltd was registered/incorporated on 23 Jun 2016 until 30 June 2017 the company was not trading, therefore did not make profit or loss because it was not operating. Next accounts are due by 31 March 2019 and they MUST include all profit/loss and accounts details between 1 July 2017 to 30 June 2018.

It costs around 100 EURO a year to use "207 Regent Street, London, United Kingdom, W1B 3HH" as a company address but there is NO office there.

https://beta.companieshouse.gov.uk/company/10247484
https://beta.companieshouse.gov.uk/company/10247484/filing-history
https://beta.companieshouse.gov.uk/company/10247484/officers
https://www.completeformations.co.uk/company-shop/regent-street.html

If the company shows it is "dormant" and not trading why is the FlypMe website live, online and trading? That is impossible unless there is a fraud/scam behind it because HolyTransaction Ltd own and operate FlypMe. FlypMe is not a separate entity, it is a trading name of HolyTransaction Ltd

Why was a cheap London mailing address used to register a company called HolyTransaction Ltd and that was used to front a non-company trading name called FlypMe when HOLYTRANSACTION S.A. was already registered in Luxembourg?




@OP
1) Please contact the UK Police on the telephone number in the link below. Please explain to them everything that happened to you AND YOU MUST explain to them that HolyTransaction Ltd (registered address: 207 Regent Street, London, United Kingdom, W1B 3HH and has Company number: 10247484) has just one Director/Owner and he is Francesco Simonetti. This person is using a mailing address for both Registered Office and Directors mailing address therefore the people that he paid around 100 EURO to use the address MUST have his passport/ID photocopy. The police can and obtain that information from them for identification purposes.

The Police will make necessary checks to find out if Francesco Simonetti is really behind this scam or if his ID was used against his knowledge. When you report the scam please ask them for a "Crime Reference Number" or if they cannot give it then please ask them for "an Incident Report Number": https://www.actionfraud.police.uk/reporting-fraud-and-cyber-crime

2) After that please contact Companies House and tell them you have a Crime Reference number or Incident Report number regarding HolyTransaction Ltd, 207 Regent Street, London, United Kingdom, W1B 3HH with Company number: 10247484. Tell them everything that happened and tell them the Police gave you the Crime Reference number or Incident Report number. You must give them the URLs https://flyp.me/tos and https://flyp.me/about and tell them that HolyTransaction Ltd has been trading in the period they claim they were "dormant" therefore they are liars and they have committed a criminal offence. Please ask them to close the company down. They will write to Francesco Simonetti at 207 Regent Street, London, United Kingdom, W1B 3HH to ask him for his side of the story, maybe they will give him 14 or 21 days to reply. If he does not reply they will give him another 14 or 21 days and if he does not reply they will strike the company from its register and hopefully seek to charge him in Court. With him being a EU citizen it should be easy but that all depends if his ID was used with or without his knowledge.

That makes a great start to get back at these scammers. We will see what happens in the first few weeks of the new year.


member
Activity: 124
Merit: 11
Hi everyone, we have been made aware of a user who is posting in different groups alleging his funds were stolen. That is false and the funds are where they should be.

In line with article 25 of HolyTransaction's T&Cs, the company has the right to suspend the user access to the services if the user is in violation of any provision laid down by the T&Cs. Our customer support is in contact with the user.

While we cannot discuss individual cases, we would like to highlight to everyone who is reading this that HolyTransaction has been successfully in business since 2014 being the first multicurrency web wallet to be launched. Thanks for reading.

Quote
Article 25. Permanent withdrawal of Services
HolyTransaction may:
(a) suspend or terminate the Client access to the Services, and
(b) deactivate and/or cancel the Client Account as required by a valid subpoena or court order, or if HolyTransaction reasonably suspects the Client of using his/her Client Account in furtherance of illegal activity or in violation of any provision laid down by these General Terms and Conditions. [...]


You can close his account but you cannot stole his funds, it dosen't matter what you wrote in the terms and condition, only a judge can seize funds
legendary
Activity: 1680
Merit: 1010
Professional Native Greek Translator (2000+ done)
Hi everyone, we have been made aware of a user who is posting in different groups alleging his funds were stolen. That is false and the funds are where they should be.

In line with article 25 of HolyTransaction's T&Cs, the company has the right to suspend the user access to the services if the user is in violation of any provision laid down by the T&Cs. Our customer support is in contact with the user.

While we cannot discuss individual cases, we would like to highlight to everyone who is reading this that HolyTransaction has been successfully in business since 2014 being the first multicurrency web wallet to be launched. Thanks for reading.

The user doesn't seem to want your services anymore. Close their account and return their funds.

I agree with suchmoon. Given that the OP information is correct and HolyTransaction is refusing to refund its purely their fault in my book. And guys, please be safe and own your private keys. So that you really own your coins.
member
Activity: 700
Merit: 14
I have worked as a chat/email support before and I tell you honestly that, that kind of job usually the support does not care if the issue gets resolve or not. Sadly to read your story it has not been resolve instead your funds are stuck there. That's why I never store big funds in exchanges as they may hold your funds instead.
legendary
Activity: 2534
Merit: 1713
Top Crypto Casino
@HolyTransaction

Continuation of your Article 25:
Quote
[...] The Client will be permitted to transfer all the Cryptocurrencies associated with his/her Client Account for ninety (90) days after his/her Client Account deactivation or cancellation unless such transfer is otherwise prohibited (i) under the law, or (ii) by a valid subpoena or court order.

Did you get a valid subpoena or court order to retain ivndnkn's funds? Otherwise, why can't you just cancel his account and give him his money back?



Because they wanted to selective scam their customers.

All these scammers hide behind the same excuse: "under terms and conditions we can ...."

They should return the crypto back to the rightful owner.
member
Activity: 416
Merit: 27
Hi everyone, we have been made aware of a user who is posting in different groups alleging his funds were stolen. That is false and the funds are where they should be.

In line with article 25 of HolyTransaction's T&Cs, the company has the right to suspend the user access to the services if the user is in violation of any provision laid down by the T&Cs. Our customer support is in contact with the user.

While we cannot discuss individual cases, we would like to highlight to everyone who is reading this that HolyTransaction has been successfully in business since 2014 being the first multicurrency web wallet to be launched. Thanks for reading.

Quote
Article 25. Permanent withdrawal of Services
HolyTransaction may:
(a) suspend or terminate the Client access to the Services, and
(b) deactivate and/or cancel the Client Account as required by a valid subpoena or court order, or if HolyTransaction reasonably suspects the Client of using his/her Client Account in furtherance of illegal activity or in violation of any provision laid down by these General Terms and Conditions. [...]
It doesnt matter how long you have been in the market if you are scamming your users.
legendary
Activity: 2758
Merit: 6830
@HolyTransaction

Continuation of your Article 25:
Quote
[...] The Client will be permitted to transfer all the Cryptocurrencies associated with his/her Client Account for ninety (90) days after his/her Client Account deactivation or cancellation unless such transfer is otherwise prohibited (i) under the law, or (ii) by a valid subpoena or court order.

Did you get a valid subpoena or court order to retain ivndnkn's funds? Otherwise, why can't you just cancel his account and give him his money back?
newbie
Activity: 37
Merit: 0
Quote
deactivate and/or cancel the Client Account as required by a valid subpoena or court order, or if HolyTransaction reasonably suspects the Client of using his/her Client Account in furtherance of illegal activity or in violation of any provision laid down by these General Terms and Conditions. [...]


Even if you would accept their terms that point gives them no right to hold your funds but to close the account.
Also since i doubt they will provide you with the subpoena or a court order only option 3 is left which is HolyTransaction reasonably suspects the Client of using his/her Client Account in furtherance of illegal activity.

So since they are holding your funds without subpoena or court order you can demand to articulate "their reasonably suspects the Client of using his/her Client Account in furtherance of illegal activity" and to provide proof of their claims.
Give them a deadline to move that case to court or to release the funds.

They have no right to hold the funds endless without creating a court case or calling the local police which will investigate.
Since nothing happened its clearly that they are breaking local laws.
newbie
Activity: 50
Merit: 0
Hi everyone, we have been made aware of a user who is posting in different groups alleging his funds were stolen. That is false and the funds are where they should be.

In line with article 25 of HolyTransaction's T&Cs, the company has the right to suspend the user access to the services if the user is in violation of any provision laid down by the T&Cs. Our customer support is in contact with the user.

While we cannot discuss individual cases, we would like to highlight to everyone who is reading this that HolyTransaction has been successfully in business since 2014 being the first multicurrency web wallet to be launched. Thanks for reading.

Quote
Article 25. Permanent withdrawal of Services
HolyTransaction may:
(a) suspend or terminate the Client access to the Services, and
(b) deactivate and/or cancel the Client Account as required by a valid subpoena or court order, or if HolyTransaction reasonably suspects the Client of using his/her Client Account in furtherance of illegal activity or in violation of any provision laid down by these General Terms and Conditions. [...]

You can't hold their fund like that,100K $ is a huge amount,you can easily go to jail..
newbie
Activity: 37
Merit: 0
@HolyTransaction


Under which law do you demand this kind of documents ?
Why is he being treated not like other customers.
Also i would like to ask if you are even prepared to store this kind of sensitiv data ?
If yes what kind of solutions do you got ?


I would also like to ask since i was also a HOLYTRANSACTION user myself when exectly did you informed us about the change of your terms and more important made us acceting the new terms?
Please provide proof that OP accept your new Terms which you are required by law to provide when asked to.


jr. member
Activity: 55
Merit: 10
update: i recieve this from support service:

Quote
Hi Ivan,

Thanks for following up.
We apologize for the delayed response and appreciate your patience while we review your HolyTransaction account.

In order to complete your verification, we will require some additional documents:

1. Notarized copy of your documents.
2. Sworn translation in English of the documents that you provided.


We appreciate your patience and cooperation!


Best Regards,

HolyTransaction Support Team @ HolyTransaction


note: the team of this service often lies to me. Each message contains something like this: this is the last stage of the check, you will soon be able to withdraw funds. And you know what? The next time i get a list of the next requirements and another promise that this is the last stage of the check.
note: support service answered me only when i wrote negative comments about their work in their accounts on social networks.
legendary
Activity: 2534
Merit: 1713
Top Crypto Casino
Hi everyone, we have been made aware of a user who is posting in different groups alleging his funds were stolen. That is false and the funds are where they should be.

In line with article 25 of HolyTransaction's T&Cs, the company has the right to suspend the user access to the services if the user is in violation of any provision laid down by the T&Cs. Our customer support is in contact with the user.

While we cannot discuss individual cases, we would like to highlight to everyone who is reading this that HolyTransaction has been successfully in business since 2014 being the first multicurrency web wallet to be launched. Thanks for reading.

Quote
Article 25. Permanent withdrawal of Services
HolyTransaction may:
(a) suspend or terminate the Client access to the Services, and
(b) deactivate and/or cancel the Client Account as required by a valid subpoena or court order, or if HolyTransaction reasonably suspects the Client of using his/her Client Account in furtherance of illegal activity or in violation of any provision laid down by these General Terms and Conditions. [...]


Just those parts of your post that I have highlighted in RED have all the hallmarks of selective scam written all over it.

I never heard of HolyTransaction before reading this thread and am not impressed with them or their name after reading about their scamming tactics.

jr. member
Activity: 55
Merit: 10
Hi everyone, we have been made aware of a user who is posting in different groups alleging his funds were stolen. That is false and the funds are where they should be.

In line with article 25 of HolyTransaction's T&Cs, the company has the right to suspend the user access to the services if the user is in violation of any provision laid down by the T&Cs. Our customer support is in contact with the user.

While we cannot discuss individual cases, we would like to highlight to everyone who is reading this that HolyTransaction has been successfully in business since 2014 being the first multicurrency web wallet to be launched. Thanks for reading.

Quote
Article 25. Permanent withdrawal of Services
HolyTransaction may:
(a) suspend or terminate the Client access to the Services, and
(b) deactivate and/or cancel the Client Account as required by a valid subpoena or court order, or if HolyTransaction reasonably suspects the Client of using his/her Client Account in furtherance of illegal activity or in violation of any provision laid down by these General Terms and Conditions. [...]
[/b]
I do not accept your LAST EDIT of terms and conditions, because it is important to know that i started using the service in 2017. Their terms and conditions changed in June 2018. This happened silently, without any notice in the interface of this service. The change completely untied their hands and provided any means of holding funds, while the user's rights were blurred and minimized. It's illegal.
jr. member
Activity: 55
Merit: 10
Hi everyone, we have been made aware of a user who is posting in different groups alleging his funds were stolen. That is false and the funds are where they should be.

In line with article 25 of HolyTransaction's T&Cs, the company has the right to suspend the user access to the services if the user is in violation of any provision laid down by the T&Cs. Our customer support is in contact with the user.

While we cannot discuss individual cases, we would like to highlight to everyone who is reading this that HolyTransaction has been successfully in business since 2014 being the first multicurrency web wallet to be launched. Thanks for reading.

The user doesn't seem to want your services anymore. Close their account and return their funds.

I bet they won't answer here or elsewhere (i did mention, that they replies only one time and only in the case of public negative feedback with copy-pasted text).
legendary
Activity: 3654
Merit: 8909
https://bpip.org
Hi everyone, we have been made aware of a user who is posting in different groups alleging his funds were stolen. That is false and the funds are where they should be.

In line with article 25 of HolyTransaction's T&Cs, the company has the right to suspend the user access to the services if the user is in violation of any provision laid down by the T&Cs. Our customer support is in contact with the user.

While we cannot discuss individual cases, we would like to highlight to everyone who is reading this that HolyTransaction has been successfully in business since 2014 being the first multicurrency web wallet to be launched. Thanks for reading.

The user doesn't seem to want your services anymore. Close their account and return their funds.
jr. member
Activity: 55
Merit: 10
Hi everyone, we have been made aware of a user who is posting in different groups alleging his funds were stolen. That is false and the funds are where they should be.

In line with article 25 of HolyTransaction's T&Cs, the company has the right to suspend the user access to the services if the user is in violation of any provision laid down by the T&Cs. Our customer support is in contact with the user.

While we cannot discuss individual cases, we would like to highlight to everyone who is reading this that HolyTransaction has been successfully in business since 2014 being the first multicurrency web wallet to be launched. Thanks for reading.

Mark my words:

note: support service answered me only when i wrote negative comments about their work in their accounts on social networks.
i wrote them about the same thing every day, but they turned out to be able to answer only like this: soon, asap, sorry for delay etc.
for you, my friends, i want to inform you that my support ticket was created on november 10, 2018. at the moment 1 month and 12 days have passed - no progress on my question, my money is still illegally withheld by this service.

THEY JUST COPY-PASTED PREVIOUS ANSWER
https://i.ibb.co/5GBkVGG/redd.png


they have already begun to mock me
full member
Activity: 142
Merit: 101
HolyTransaction.com
Hi everyone, we have been made aware of a user who is posting in different groups alleging his funds were stolen. That is false and the funds are where they should be.

In line with article 25 of HolyTransaction's T&Cs, the company has the right to suspend the user access to the services if the user is in violation of any provision laid down by the T&Cs. Our customer support is in contact with the user.

While we cannot discuss individual cases, we would like to highlight to everyone who is reading this that HolyTransaction has been successfully in business since 2014 being the first multicurrency web wallet to be launched. Thanks for reading.

Hi everyone,

In order to protect your interests and everybody else safety, we do need to verify the real identity.

Refusing to complete the procedure, it raise our concerns about the account.

Please, comply with the requests in order to solve the issue.

As an alternative, if you do not want to provide the requested information to us, you may contact the Luxembourgish police and file a request. They will request us to proceed and we will act accordingly because we do have the guarantee they checked your case.


Thank you
jr. member
Activity: 55
Merit: 10
This seems to be missing some important details. Are you a Russian citizen living abroad at this time? Or do you live in Russia? What exactly did the terms of service say about these scenarios when you signed up?

I don't think any service should confiscate your funds if you happen to be in one of the countries they don't service. They should either prevent you from signing up or return your funds to you as soon as the issue is discovered. However if their terms said they can do it you might have a hard time arguing your position, particularly if they can claim money laundering or something like that.

I am a citizen of Russia and all this time I lived in Russia.

Previous version of Terms and Conditions:
Quote
Suspension/Termination and HolyTransaction Account Cancellation. HolyTransaction may: (a) suspend or terminate your access to any or all of the HolyTransaction Services, and (b) deactivate or cancel your HolyTransaction Account as required by a valid subpoena or court order, or if HolyTransaction reasonably suspects you of using your HolyTransaction Account in furtherance of illegal activity. You will be permitted to transfer cryptocurrency associated with your HolyTransaction Wallet. You may cancel your HolyTransaction Account at any time by transferring or exchanging all cryptocurrency associated with your HolyTransaction Wallet and ceasing acess to HolyTransaction Servcices. If any transaction is in a pending state at the time your HolyTransaction Account is cancelled or suspended, such transaction may be cancelled and/or refunded as appropriate. You may not cancel your HolyTransaction Account to evade an investigation or avoid paying any amounts otherwise due to HolyTransaction. Upon cancellation of your HolyTransaction Account, you authorize HolyTransaction to cancel or suspend pending Exchange Service transactions and hold the funds associated with such transactions until HolyTransaction is certain that funding reversal windows are complete. In the event that you or HolyTransaction terminates this Agreement or your access to the HolyTransaction Services, or deactivates or cancels your HolyTransaction Account, you will remain liable for all amounts due hereunder. In the event that a technical problem causes system outage or Account errors, HolyTransaction may temporarily suspend access to your Account until the problem is resolved.
legendary
Activity: 3654
Merit: 8909
https://bpip.org
This seems to be missing some important details. Are you a Russian citizen living abroad at this time? Or do you live in Russia? What exactly did the terms of service say about these scenarios when you signed up?

I don't think any service should confiscate your funds if you happen to be in one of the countries they don't service. They should either prevent you from signing up or return your funds to you as soon as the issue is discovered. However if their terms said they can do it you might have a hard time arguing your position, particularly if they can claim money laundering or something like that.
jr. member
Activity: 55
Merit: 10
Foreword: please, do not call me retard and do not post "not yours keys, not yours bitcoins" - i already realized what i did and how stupid was i.


Scammers Profile Links:
https://bitcointalksearch.org/user/darbon-107290
https://bitcointalksearch.org/user/holytransaction-952969
https://bitcointalksearch.org/user/flypme-1022290

Scammers Service Links:
https://holytransaction.com/
https://flyp.me/


Information for all readers:
Any help will be rewarded.
When i will return my money back, every person who left at least 2 posts here in my thread, will receive a 0.01BTC.



In 2017, i transferred all my coins to an online wallet called HolyTransaction. My friend advised it to me. He also used it to store rather large amounts, but for some reason he had no problems, but that’s another story ...
In my stupidity, I have not fully studied the functionality of this service.
There was a functional that was turned on by default and, what is most strange, it was possible to disable it only through the support service, which, by the way, works just disgustingly.
It is easier to say - they do not work at all.
By and large, i was relatively pleased with my experience with this wallet. It was very convenient to make transactions from the mobile phone and exchange coins directly inside the wallet (exchange is possible only for another cryptocurrency, there is no fiat gateway), they have the functionality for that.
I also want to note that i periodically bought more coins for cash, but used other exchangers. There are quite a lot of them in Russia and so far the cryptocurrency sphere is not strongly regulated here - this is more than legal.
As stated by the creators of the service: "our service has cutting edge security". Ok, I believed them and was calm about the safety of their funds. But over time, it turned out that nothing.
Not so long ago, in early November, my daily limit was lowered in this order: $ 2000 ==> $ 1000 ==> $ 250 ==> $ 0.
At the time of reducing the limit to $ 1000, i turned to the support service.
Every day, as part of the daily limit, i withdraw my funds to a hardware wallet. But at one point, they completely disabled the ability to withdraw funds WITHOUT WARNING.
After 5 days (!), i received a message from the support service with a request to provide documents identifying my personality: id, driver lisence, proof of adress, proof of residence and one of these identifications.
I provided all the documents and photos, as they requested. But i made a mistake, which i then repeated again. Having no experience with KYC, i sent proof of adress and proof of residence that were already in my passport.
Another 10 (!) days passed and received an answer from them. Ok, they accepted all documents except proof of adress and proof of residence. As it turned out, they wanted from me fresh proof of adress and proof of residence, no later than 90 days. OK. And one more time, due to inexperience, I sent them my bank statement as proof of residence.
But now they started asking for source of my funds ...
I want to draw your attention to this moment: my fiat money was never even close to HolyTransaction. As i learned later, they have disabled the possibility of buying coins for citizens of Russia (thank God).
And at this moment i began to appear doubts about the reliability of this service. Having submitted the documents and the requested information, i began to wait.
It took about 10 (!) more days and i received the following answer from them:

https://i.ibb.co/8b7dtsZ/ht1.png

note: support service answered me only when i wrote negative comments about their work in their accounts on social networks.
i wrote them about the same thing every day, but they turned out to be able to answer only like this: soon, asap, sorry for delay etc.
for you, my friends, i want to inform you that my support ticket was created on november 10, 2018. at the moment 1 month and 12 days have passed - no progress on my question, my money is still illegally withheld by this service.



After such a muddy, incomprehensible answer, i again began to rush their accounts in social networks. And then something happened that surprised me the most. They banned me everywhere in their accounts.
But then i immediately received such a response from the support service:

https://i.ibb.co/pzVBC7j/ht2.png

They have already begun to repeat, but the situation is hopeless and i gave them all the information again.
At the moment, more than 5 days have passed since their last reply - there is no more news from them. In desperation, i wrote about this experience on reddit, and there i received a response from HolyTransaction:

https://i.ibb.co/5GBkVGG/redd.png


The narrative part of the story ends here. Further additional facts will be listed.

  • They are hiding behind their terms and conditions. It is important to know that i started using the service in 2017. Their terms and conditions changed in June 2018. This happened silently, without any notice in the interface of this service. The change completely untied their hands and provided any means of holding funds, while the user's rights were blurred and minimized. It's illegal.
  • The support service responds only when some negative thing concerns their public reputation. Not one of their answers was initiated by their will. All their answers came after i wrote them at absolutely all their social accounts. It is also important to know that all the negative is removed by them. The guys are very worried that someone will find out that they are fraudsters.
  • The CEO of this service, @darbon, blocks me every time he sees any message from me.
  • The team of this service often lies to me. Each message contains something like this: this is the last stage of the check, you will soon be able to withdraw funds. And you know what? The next time i get a list of the next requirements and another promise that this is the last stage of the check.
  • I also call the Flyp.Me team scammers, because it’s the same people

note: i'm still learning english, so i can make mistakes sometimes. sorry.
note to mods: i can provide more proofs directly to pm. i will not post personal info here, in case of scammers attacks. they tried more than 5 times already.
note: i will update and add information as it is received.




Open letter for HolyTransaction и FlypMe team:
Merry Christmas, guys! As far as you know, living in Russia is tottaly nightmare now.
Usually people like me find support and help in European services, but you changed my perception of people in Europe completely.
I'm not going to give up.
You won't get away with it. I am already negotiating with the consuls of Luxembourg and Italy in order to transfer my problem to the competent authorities.
If you want this case closed move my funds to my wallet, which i will provide in support ticket and close my account.
I'm no longer want to use your service and i also do not accept your terms and conditions.
Thank you for ruining my Christmas.

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