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I can confirm HitBTC is stealing users’ funds under a false pretense of KYC/AML procedure. Withdrawal requests fail and the user is forced to provide all sorts of public information including ID, social network links and real IP without any just reason – a classic stalling tactic of an insolvent exchange.
HitBTC is clearly a SCAM as many other users have said. Keep away.
I received an email that they denied my KYC and then I couldn’t transfer my coins from trading to the main account to get it off the exchange and now I can’t even log in. Then I got a BS standard email from them. Assuming they took my coins!!!!N Any one else having these issues
I recently lost my phone, and also need to reset 2FA because I don’t have the secret. I gave HitBTC pictures of me holding my passport, along with a signed/dated notice. I also included a screenshot of what my current portfolio should be (coins/amounts).
This STILL was not enough. They are asking for transaction hashes, which is troublesome for me to get because I don’t know the address it was supposed to deposit to. I use multiple exchanges (close to 6) and last deposited over a year ago to HitBTC. Asking for transactions is too much; I was able to regain access to my Coinbase (GDAX) and other exchange accounts, but not HitBTC. No other exchange is asking for transaction hashes. I feel like they are going to extreme lengths in order to essentially hold my funds hostage.
TLDR; stay away from HitBTC. They’re by far the worst exchange I’ve used. There are much better options out there.
DON’T USE IT. FUNDS FROZEN!
I deposited 20 btc into HitBTC and then found out that they had really low volume for the coins I wanted to trade with. So I tried to transfer the btc to another exchange/address, and then everything just started to freeze up. First I didn’t get email confirmations for transferring funds, then it would say currency operations no allowed. Now I can’t even trade between eth and btw or any other coin. They have completely frozen my account and when I tried to contact customer support, they would ask for 1 KYC document per email, an address proof, then a photo of me, then source of funds. It has been 3 weeks since the issue happened, my funds are still stuck while crypto currencies are dropping everyday. I would not recommend this exchange to anyone. I have used bitfinex and bittrex and kucoin before, all without any problems.
The same thing is happening to me right now. I deposited 4.5 btc, but when I tried withdrawing it, I’m getting the same run around. First they need a photo to verify my id, then they need to verify my address, then my social network, etc. Every time I send them another form of Id, they ask for other forms. Its been 3 days so far and the market is steady changing putting me in a worse position, losing money. Hitbtc is the worse exchange ever. Please spare yourself a lot of heart ache and don’t use it at all.