I've spoken with one of the support guys from Leancy. I've tried asking all relevant issues pertaining to the Bitcoin community. As far as we know, Leancy started having problems earlier today with their datacenter provider and/or DDOS service provider. Leancy claims their previous DDOS service (Koddos) altered their payment systems while trying to bring the service back online. As for the reason why, we do not know if it was done deliberately or due to a mistake/external factors.
Right now, I think we all owe it to ourselves to remain calm and restrain from FUD because it's not going to help anyone. May I remind everyone that we all knew what we were getting ourselves into (incl. me) and the risk entailed with the nature of a program like this and I understand everyone's concern but I truly doubt this is the end of Leancy. I am NOT trying to spread panic and I understand everyone's concern. Right now, we have to give Leancy the benefit of the doubt as it seems they are really going through technical difficulties that are hindering the site's performance.
Furthermore, I have included the conversation that I had with them below.
[1:15:27 PM] ■ Leancy BTC: Any information and/or updates you can provide me on Bitcoin withdrawals and server status? I have a lot of people on the Bitcoin forum waiting for me to provide them any information pertaining to the service disruptions.
[1:15:47 PM] Leancy Ltd: Don't panic, your money is safe!
We was scammed by the hosting provider KODDOS (
http://www.koddos.com/)
As most of you knows we have some technical issues earlier today. In order to solve them we have provided the server's access credentials (root password) to the KODDOS support. Right after that our IDS (Intrusion Detection System) has detected the changes in the database. The payment systems accounts has been changed and we still have no access to the server, the KODDOS support is keeping silence.
We have backups and all invested funds are secured and safe. We need to change the server, it will take 2-3 business days. We will stop the accruals during these days, so when we will back online you will see the same available to withdraw amount you have right now.
We will post the same message on the LEANCY's website soon. Since we have no access to the server right now we need to change the leancy.com name servers first, it will take about 24 hours.
[1:15:54 PM] Leancy Ltd: That's all for now
[1:16:06 PM] Leancy Ltd: We already changed domain NS settings
[1:16:24 PM] ■ Leancy BTC: have you changed ddos servers?
[1:16:58 PM] ■ Leancy BTC: are your data and customer data as well as deposits secured?
[1:16:59 PM] Leancy Ltd: No, we have access to only domain now
[1:17:11 PM] Leancy Ltd: Yes, crypted
(Assuming encrypted)[1:17:40 PM] ■ Leancy BTC: In light of recent events with Mt.Gox, many people have not gotten over that tragedy yet. So please understand when I say a lot of people are uncertain.
[1:18:14 PM] ■ Leancy BTC: Do you plan on changing ddos service? If so - any rough estimate when?
[1:20:04 PM] Leancy Ltd: Of course. 2-3 days
[1:20:25 PM] ■ Leancy BTC: Can I suggest you use CloudFlare? You cannot go wrong with CloudFlare
[1:20:54 PM] Leancy Ltd:
No, we already chose blockdos[1:22:06 PM] ■ Leancy BTC: Ok. Can you give me any details during that time for withdrawals and deposits w/ Bitcoins?
[1:22:30 PM] ■ Leancy BTC: If people deposit or withdraw now, will the transaction be recorded correctly?
[1:22:38 PM] Leancy Ltd:
No.[1:22:51 PM] ■ Leancy BTC: So should I inform everyone to NOT deposit and withdraw, correct?
[1:23:00 PM] Leancy Ltd:
All backups accourding today 4 pm UTC[1:23:06 PM] Leancy Ltd:
Yes[1:24:07 PM] ■ Leancy BTC: Thank you, I will relay that info to the forums.
TL:DNR: If you have not made a deposit or withdrawal since 11AM EST (4PM UTC), your transactions has been properly saved and stored on their server. I recommend everyone to
NOT make any transactions with Leancy for the time being as it may pose a risk to your transaction not being processed correctly until their services resumes and is 100% operational. In other words, if you withdraw now (during the ongoing service issues) your transaction will not be recorded. I do not know for certain what will happen if someone withdraws, if anyone has done so, please share with the rest of us so we have more information on how to better handle this matter to the best of our abilities.
Edit - I do see some withdrawals being confirmed but I think these are old transactions before the issues started.