I sent them confirmation of funds, they confirmed and now they are asking for a bank statement in Cyrillic, I sent them all this, they still refuse and ask for a utility bill, but it contains someone else’s name and surname.
I wrote to them by email that it would not be possible to send a utility bill, they asked for a bank statement, I sent it to them, 2 days passed, and they again asked for a utility bill, as if I had never told them anything, about the fact that it was impossible to send them a utility bill , because my parents’ first and last names are there.
I don't think they will access the utility bill if it doesn't contain your name. It doesn't matter if the utility bill contains your parent's name. In this case, I think the most suitable document is the Bank Statement. Most services require a bank statement not older than 3 months. It should clearly contain your name and address and official stamps.
What was the reason they gave you when they rejected your bank statement on the first attempt?
I sent them confirmation of funds, they confirmed and now they are asking for a bank statement in Cyrillic, I sent them all this, they still refuse and ask for a utility bill, but it contains someone else’s name and surname.
I wrote to them by email that it would not be possible to send a utility bill, they asked for a bank statement, I sent it to them, 2 days passed, and they again asked for a utility bill, as if I had never told them anything, about the fact that it was impossible to send them a utility bill , because my parents’ first and last names are there.
I'm glad you brought this matter about surname up, because I've been wondering about it ever since I read your case. I understand that the apartment is under your parents' name? And they're your biological/legal parents? Which means you shared the same surname as them? Would this still be a problem?
And by the way, I will really appreciate if you can answer my questions so I can get a better understanding of your real situation. And while we're at it, it'll be very nice if you can provide us the email screenshot of them refusing bank statement as a SoW.
Hello, it seems like they allowed me to send this instead of a utility bill. This is the second time they write this, I send them a file with the movement of funds on the account for the last 6 months in Cyrillic, and they refuse me and again ask for a utility bill, I wrote to them that I cannot provide a utility bill, and now for the second time they write to me about letter of recommendation from the bank. What does it mean? Do I understand correctly that this is a bank statement?
https://imgur.com/a/UVnAyiS------
https://imgur.com/a/SjLGZ2G At the same time, they answered me to upload a letter of recommendation from the bank, I uploaded it even before their message, and they are checking it, for some reason I am 100% sure that they will refuse.
https://imgur.com/a/4o9v5aK I sent them this document. It contains my details, my address. and at the end of the document the bank's seal. This statement is made in the online banking application.
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The bank was also able to issue me such a document, which I also sent to the stake. but they don't accept it either for some reason. on the top right, my first name, last name, address. there is a seal and signature here, I do not know what they do not like that they do not accept these documents.
https://imgur.com/a/PR9GWsh