Topic: SCAMMER - Coinbuck - BTCLOT.com - page 2. (Read 4589 times)

You can see the time you opened the ticket in here:
https://btclot.com/web/cp.php?op=support&op2=open_tickets

You opened in Sat, 28 Jul 12 20:08:13 +0200

Our staff has answered in working time at Sun, 29 Jul 12 15:05:18 +0200 (that is less then the 24 hours you claim).

Also you've received the VPS. So who's the lier in here ?


EDIT 2:

I can put Server 2003 if you want. You asked this:
Windows 2008 is more close in terms of features (yes it is even better) compared with Windows 7. So our tech installed it.

EDIT 3:
Just a small comment about this case. You placed the order during night (Yes, we're based in Europe) and you received it on time during weekend (Yes, we have setup a custom order during weekend). If you did not want to host with us you shouldn't have placed a order in first place. We have spent time and effort to deliver what you requested.

EDIT 4:
For those who are wondering I did not advertise any kind of date or time for deliver of our products (only BTCLot VCC and VPN are instant). I do not admit the way you're dealing with this situation, you're playing with me and my staff and that is not acceptable under no circumstance.

Best regards,

i just wanted to let everyone know that BTCLot's owner/support is a scam.

I ordered a vps yesterday using their website and received no response for around 24 hours. I opened a ticket on their site and even pm'd coinbuck on the forum here. Their ticketing system doesnt show the date or time I opened the  ticket, but it was saturday evening. I asked them to cancel on saturday before they even acknowledged my order. Today (sunday) they finally got back to me after seeing my forum PM and/or refund ticket and said they would not be able to issue me a refund once the order has been 'processed'. I paid them and received not a single email or confirmation notice for 24 hours!!

This is absolutely how you should NOT run a business and I demand a refund. So coinbuck, I'm calling you out.

Also, I asked for Server 2003 or Windows 7, they gave me server 2008.

Here are direct quotes from the ticket
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"No refunds. If you did not want the VPS then you shouldn't order. Our technician as installed all the content of your VPS. Also you asked for a custom order. Don't expect a provider to do a custom order in a weekend in less then 24 hours."
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"Hello,

"i placed an order and no one answered me for 24 hours".

You asked for a custom order. The system initiated a semi-automated process that involves our technicians to setup your VPS as you requested. As our support member said, if you didn't want to host with us then you shouldn't have placed a order. Our technician has put effort to setup your VPS with the best software available to suit your needs. This is paid work, other hosting providers would charge you for this, but we won't.

Best regards,
Coinbuck - BTCLot Admin"
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