lets go, I try to modificated email, my email is
[email protected], this email I use to register ok, I think I erase the email with I confirm my account, when I registred I confirm email and after that I delete, my box junk folder there is nothing there, no email, ifen spam, nothing about scrypt,
I try diferent email, but when I enter in my account, try to modificaded any email or add another email, I received this message, ERROR, EMAILS ARE LOCKED
I dont have alternative email, I try put on, but is not acepty any
I dont know what to do,
someone help
I send many emails to support but never responde,
Date SubmitedStatusSubject
2015-01-19 14:36:49Openwithdrawal
2015-01-19 19:32:46Openwithdrawal
2015-01-22 16:31:16Openwithdrawal out
2015-01-25 20:40:26Openmy withdrawal
2015-01-29 12:50:58OpenI want my withdrawal sheet
2015-01-30 15:23:22OpenI want my btcs
2015-02-05 12:04:56Openmy withdrawal
2015-02-12 15:09:54Openall my withdrawal not working
I try every thing but not works
I think I lost my btcs
someone help
1. When you first created your scrypt.cc account, did you confirm your email address? It should have been an email from
[email protected] with the subject "Please confirm your email address." It has a link you need to click to confirm your email. You need to have confirmed your email address before you can make withdrawals. It is also very possible (and obvious) that it could be in your email's spam or junk folder.
2. If you know that you confirmed your email address when you first created your account, then you should try using a different email address. I use a free gmail.com email address for my scrypt.cc account, and I receive all of their emails. Once you get a new email address, you obviously need to go into your scrypt.cc account settings and change your email to your new one (do NOT use the "Alternative Email" feature). Then you will have to confirm the new email address, and then try the "Resend Code" button again. It should send another email to your new address which you need to again confirm for each transaction.
Also, in your scrypt.cc settings, make sure you do NOT have an "Alternative Email". Sometime having and alternative email causes issues, so make sure "Alternative Email" is blank, and you only have 1 email address set it your settings.
If none of this works for you, then its probably going to be a very long time until support responds. The admin disappeared 10 months aho, and he literally just decided to come back yesterday, so he probably has a very long list of support tickets to go through.
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