Send the wrong address ? | Bitcointalksearch.org

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Quote from: jinkyyy on May 09, 2019, 07:46:37 AM

Hi Pham,

Thanks for reaching out.

You have sent USDT to your BTC address. Sending USDT to a BTC address means that the coins are not compatible, thus the transaction was not successful.

Poloniex does not offer a token/coin recovery service because the process to recover tokens is extremely complicated and may result in significant cost, time, and risk. To avoid this situation in the future, please take extra caution when depositing funds to make sure the coins match the wallet you are depositing to.

If you have any other questions about your account, let us know and we will be happy to help!

Best,
Poloniex Support Team

I am very sad when I receive a letter from poloniex .

This is their reply, that means you will not recovery your money anymore.
I think they can find ways to recover but like they said it's a complicated process and they will loss more time if they do while they are not getting a good amount in return. Just be careful next time, learn from your mistake.

SistaFista

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Quote from: jinkyyy on May 09, 2019, 12:22:15 AM

I send usdt to the bitcoin wallet address , Is there any way to get back?

I send money from binance floor to poloniex.

Currently I have sent suport to both exchanges and have not received support.

Do you have any way to help me?

I think you can ask for help to the support in Poloniex exchange.
Because on swap exchange like https://swap.online , you can see the address of bitcoin and USDT for deposit are same.
if the address between btc and usdt are same, then there will be a chance to retrieve them.

Landak

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very doubtful if Poloniex will solve your problem. Poloniex support in my opinion is too lazy to solve problems and often delay in giving answers.
Will your USDT balance return? I do not think so. Poloniex is not too cooperative for a number of reasons. And binance,I don't think they can help you because the money (usdt) has been sent.

semobo

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Quote from: Freescan on May 12, 2019, 03:33:50 PM

Quote from: puertorikosena on May 12, 2019, 04:10:04 AM

Unfortunately, you probably will not return your money. You should always carefully check the address of the wallet to which you transfer money. Exchange support most likely will not be able to help you.

yes it is true even I have experienced something similar when an error in sending to the address, I tried to respond to the party but could not return, because it was absolutely my fault (the owner) was not their fault (the exchange). learning from experience though trivial but very high risk

When you send to wrong address then nothing can be done but when you send to wrong coins address then chances of getting recovery is there but only if exchange show mercy on you.

Freescan

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Quote from: puertorikosena on May 12, 2019, 04:10:04 AM

Unfortunately, you probably will not return your money. You should always carefully check the address of the wallet to which you transfer money. Exchange support most likely will not be able to help you.

yes it is true even I have experienced something similar when an error in sending to the address, I tried to respond to the party but could not return, because it was absolutely my fault (the owner) was not their fault (the exchange). learning from experience though trivial but very high risk

Teawhalee

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If funds was sent to the right address then it should have reflected not more than 24-48 hrs all things being equal . But if it’s the case of funds sent to a wrong wallet address , then nothing can be done to this either by poloniex or binance.

MUG1WARA

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if you send to the wrong address then no one can help you even though you have sent response to binance to poloniex. but I am sure they will not respond or help you, because this is your fault not from market

puertorikosena

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Unfortunately, you probably will not return your money. You should always carefully check the address of the wallet to which you transfer money. Exchange support most likely will not be able to help you.

Sonik33

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The mistake in sending a coin to the wrong address is fatal. The possibility is very small to make the coins that we send can come back again. If you want our coins back then there must be awareness of the destination address that they received the wrong coin and they voluntarily sent back the coin. If you have taken good communication to the party you sent the wrong target then you can be more patient waiting for the response. I hope they realize that what they receive is not their right. I can only suggest that you should not stop contacting that person because maybe the person is too busy so that the message from you is buried.

Adriano2010

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If you send a few weeks ago, and not get response from Poloniex you should try to get again or raise a support ticket and after they should help you recover your funds. And always check what you send and to what address because maybe you can't recover.

coinporch

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Quote from: jinkyyy on May 09, 2019, 01:34:29 AM

Quote from: xenomorphe1 on May 09, 2019, 01:30:43 AM

I don't realy know if a USDT private key is identical to a BTC private key... I think it will be difficult for you to recover your BTC. I had made a mistake a little like this, but with BCH at Bittrex. I sent BCH to a BTC address. They didn't do anything at that time. It was just after the release of BCH. They only say that they can do something if it was more than 5000 USD. And i suppose they take some fees for the extra work.

Bittrex is extremely poor in customer support they always take a lot of money from transaction fees and now I boycotted bittrex because of scam projects.

I wonder if anyone has encountered the same error as me in poloniex.

but the point is this mistake is not coming from the exchange, but from the users itself
i think all exchange will always remind their users, to send only the specified crypto to the wallet
for example if we want to deposit some bitcoin, when you click the address link, you will found this words right?

"Do not deposit any non BTC assets to the above address, otherwise assets can not be recovered."

so, always double check your activity in any exchange, such as deposit or withdrawal or anything buddy

by the way, i'm sorry to heard about your issue

ccsang

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Quote from: jinkyyy on May 09, 2019, 07:46:37 AM

Hi Pham,

Thanks for reaching out.

You have sent USDT to your BTC address. Sending USDT to a BTC address means that the coins are not compatible, thus the transaction was not successful.

Poloniex does not offer a token/coin recovery service because the process to recover tokens is extremely complicated and may result in significant cost, time, and risk. To avoid this situation in the future, please take extra caution when depositing funds to make sure the coins match the wallet you are depositing to.

If you have any other questions about your account, let us know and we will be happy to help!

Best,
Poloniex Support Team

I am very sad when I receive a letter from poloniex .

Sorry to hear that you lost your USDT, it's depends on exchange their decisions, look like poloniex won't support the process of recover tokens, I'm confused that USDT and BTC address is same format, if not why it's still able to make the transaction? Anyway, actually poloniex their reputation is not good in past few years, it's not my favourite cryptocurrency exchange, just be careful next time and double check everything.

khiholangkang

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Quote from: jinkyyy on May 09, 2019, 12:22:15 AM

I send usdt to the bitcoin wallet address , Is there any way to get back?

I send money from binance floor to poloniex.

Currently I have sent suport to both exchanges and have not received support.

Do you have any way to help me?

Your coins are gone, I don't think there is a way to return them because you sent the wrong type of coin to the address
You cannot expect help from the two exchanges because the mistake is in you

kidoseagle0312

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Quote from: jinkyyy on May 09, 2019, 12:22:15 AM

I send usdt to the bitcoin wallet address , Is there any way to get back?

I send money from binance floor to poloniex.

Currently I have sent suport to both exchanges and have not received support.

Do you have any way to help me?

Sorry to say pal, but there's no way to get it back again to your wallet. That's why in every transaction We are going to make
we need to double check or more before confirming it to click the send or submission transaction. And as what you did to sent message
to their support its not responding yet til now. It means accept the fact, and take it as a charge experience.

the rise

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There really seems to be no way out for your problem because if the transaction has been confirmed and has succeeded then only the sincerity that you can do right now, well if in the market of course we can respond to the market service you sent wrong but can they provide a solution if the address is not the market address, next time be more careful in making transactions.

Rengga Jati

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Did you mean that you send it to the wrong wallet? Well, it is very risky. But please be patient to wait for the answer from the support. Commonly, someone who sent the coins into the wrong wallet will not get back their coins. But hopefully, this is your lucky time and you can get back.

passwordnow

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Quote from: ?? on ??

So just to make sure I got it right...

You've sent USDT from Binance to a BTC-Address on poloniex?

First of all: I might be wrong as I usually don't transfer USDT, but...
...if the USDT from Binance are the Omni Protocol and not ERC20 based version, Poloniex should be able to recover it.
However it depends on their support I guess... but in theory it should be possible. Would have been easier if you had access to the private-key of the receiving-wallet but if it's an exchange-wallet, you'll have to hope that the support can provide some help.

But the support already answered him that it's no use and they can't help to recover the funds that were sent to the wrong address. I really feel sorry about OP's situation as this has happened before but those early transfers that sent to the wrong address were successfully recovered but to him it isn't. Undecided

You may refer to the quote below, it's the exact reply that he received from Poloniex support.

Quote from: jinkyyy on May 09, 2019, 07:46:37 AM

Hi Pham,

Thanks for reaching out.

You have sent USDT to your BTC address. Sending USDT to a BTC address means that the coins are not compatible, thus the transaction was not successful.

Poloniex does not offer a token/coin recovery service because the process to recover tokens is extremely complicated and may result in significant cost, time, and risk. To avoid this situation in the future, please take extra caution when depositing funds to make sure the coins match the wallet you are depositing to.

If you have any other questions about your account, let us know and we will be happy to help!

Best,
Poloniex Support Team

I am very sad when I receive a letter from poloniex .

Isiaka208

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I have had similar issue without resolve, in the end I had to forgo the money and I stopped wasting my time trying to recover it. Double check closely next time, this is cryptocurency, not your everyday average transaction.

shiming

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This is a sad thing, the first time to contact the exchange. See if it helps you, but according to my experience, there is a high probability. It will be lost, I have just started and I have experienced such an event. Finally lost, the address needs to be careful when trading.

passwordnow

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Quote from: jinkyyy on May 09, 2019, 01:31:31 AM

Quote from: passwordnow on May 09, 2019, 01:25:28 AM

Quote from: jinkyyy on May 09, 2019, 12:55:18 AM

I sent the wrong address a few weeks ago .

Then when you have messaged them? okay I thought that you made the transaction recently because Binance halt transactions lately so that makes sense. Moving on.

Quote from: jinkyyy on May 09, 2019, 01:16:09 AM

i hope poloniex will help me comeback my money .

They will help you as long as you give them the needed details and explain to them properly on what really happened and your situation. For now, we can't do something about it but to be patient and wait for their response.

My friends told me that poloniex will not support these issues anymore. I believe that poloniex is a reputable and best quality customer care platform, they will support me .

What? I've been hearing this kind of problem before and most of them were fixed due to the participation and resolution by the involved exchange. ~~I think your friends are just trolling you and discouraging you of not taking actions with that.~~

Quote from: jinkyyy on May 09, 2019, 07:46:37 AM

Hi Pham,

Thanks for reaching out.

You have sent USDT to your BTC address. Sending USDT to a BTC address means that the coins are not compatible, thus the transaction was not successful.

Poloniex does not offer a token/coin recovery service because the process to recover tokens is extremely complicated and may result in significant cost, time, and risk. To avoid this situation in the future, please take extra caution when depositing funds to make sure the coins match the wallet you are depositing to.

If you have any other questions about your account, let us know and we will be happy to help!

Best,
Poloniex Support Team

I am very sad when I receive a letter from poloniex .

Ohh myy this is saddening, I thought that they will take action on this, sorry for your loss jinkyyy.

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