Topic: Sesterce / Bitech (Read 848 times)

I didn't accept the cloud mining contracts, that's my point. I really want to take them to court over this.. but they're in France, I'm in the United States, and as far as i can tell those laws didn't apply until recently. Idk maybe someone here can help me out because i have limited access to the internet..

-snip-

Has anybody bought hardware from this company? Does anybody know if they manufacture any of their own hardware or are just a retail seller?
https://mining.sesterce.com/ (formerly Bitech Mining)
Thanks

What a big joke! How do they expect you to wait for you own money for almost a year and yet it was not your fault that they fucked up with their unprofessional service?
Are they going to pay you more fine in damages that they will have caused you over the course of time until they repay you?

They never returned the money to me via order 8484. support.sesterce.com answered the cancellation of production at Innosilicon in January 2020, and the money can be returned to me in September 2020. Although I submitted a request for a refund in October 2019.

Dear customer,

The recent times have been very complicated in the mining market and we have had some problems in ensuring perfect service for our customers. We have had a lot of complaints and issues to deal with but as all our clients have seen, it has been successfully resolved and we are happy to be able to start serving you again in the right way. I personally wanted to apologize on behalf of Sesterce's team for this situation.

If you have any problems, do not hesitate to contact our Support team at [email protected] or request a ticket at support.sesterce.com

Sincerely,

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I purchased an Obelisk GRIN miner which ended up being cancelled.  I paid $1800 up front and was told I had to wait until October 26th once their fairy tale insurance paid them back for the miners and was assured I would get my refund at that point.  It's October 27th and I haven't heard anything from my recent attempts to contact your company.  Shady as fuck.  I emailed earlier this week to make sure their timing hadn't changed.  No response.  Emailed day of multiple times and this morning.  They are obviously thieves.  I wouldn't recommend anybody use Sesterce. 

For each person in this thread,

I introduce myself I am Youssef El Manssouri CEO of the Sesterce group and I would like to clarify a few points directly from myself:

- First of all, on the problems of delays and order cancellation, please be aware that we are sincerely sorry. But very clearly, you should know that in this market manufacturers make the law, as distributors we are the buffer between customer dissatisfaction and manufacturers' lack of rigour. We do everything to ensure the security of your investments and keep you informed, but be aware that even as a direct partner we have changes from manufacturers on the delivery date of batches or their stocks and that we have no power over them, the market is unbalanced and so it is. Our situation is very delicate and in view of the profitability of the miners we can hardly complain about the manufacturers because the demand is high. We really try to do our best to satisfy all customers but sometimes we can't go against the market.

About that my team create an article here : https://support.sesterce.com/hc/en-us/articles/360035875614-Disclamer-about-miners-production-delays

- Then on our accusations of SCAM, know that we are a team of more than 25 people on 3 sites around the world, that in defaults of the difficulties we have on the market of the distribution of miners due to the conditions of this market and the problems of the manufacturers, we are also specialized in cloud mining and consulting.

You will find research analyses on mining on our blog:
https://www.sesterce.com/blog

As well as videos of our team on our youtube channel:
https://www.youtube.com/channel/UCzlSsmtj2EJ--Dg_UrKbhnw

We are also present on several meet-ups, the latest of which is in association with our partner Binance in Marseille, France:
https://www.instagram.com/p/B3CeINuDBkY/

Please note that we are delighted to welcome you to our offices at 50 Avenue des Caillols 13012 Marseille, France:
http://bit.do/fbqqq

And finally you will find here the Sesterce team :
https://www.sesterce.com/about

- To continue on the accusations of false comments, know that this is not a practice that we support, and know that many competitors are willing to do many things to destroy our reputation and especially this kind of thing, we are not the only victims of this and even more so in the mining world other legit actors find themselves in the same situation.

- For problems with your orders, problems with the goods received or other problems, please contact our support team directly at [email protected] they will be happy to take your request.

- Stopping the distribution of B2C miners would be the easiest thing for us, the margins are very small and with the impact on the group's image and the support cases and market to deal with we are largely losing out. But in our approach to open up the mining world it seems impossible to do this at any price and we do not want to leave this community in the hands of scammers. That's why we continue to fight for your investments.  

Finally, you should know that we are a growing startup and that we are aware of the issues and our problems, but we work very hard on a daily basis to respond to everyone's requests and problems and deliver the best service. In a market with so many SCAMs and people who neglect their customers, it is very hard to try to treat their customers properly and we make sure every day to improve on that, so please take all this into consideration and help us to improve your support cases.

Thank you again for the time you have allowed to read this message.

Sincerely,
Youssef El Manssouri.
CEO of Sesterce
sesterce.com

Didn't even know they had paypal, not listed here What are the payment methods?

and I recommend to check that paypal matter yourself. The company can lie and come up with excuses, so better don't trust their word that much.

I think as a consumer some responsibility lies on my shoulder also. Before placing an order one must ensure that he can get his money back in case of a dispute.
Its a vital part of the research which many consumers are missing.

whats your policy sesterce regarding Chargeback and refund? Can sesterce representative comment on that?

The miner I am looking for is only held by them (its second hand and price is very nominal). I contacted there support regarding these threads, they saying it's only one of there customer who is doing this on different forums.
They will check with PayPal for chargeback before I place the order.

I actually wonder if anyone managed (or in the future will be able) to successfully request a crypto related refund from PayPal, because they haven't been too keen on businesses who don't specifically have an agreement with PayPal and for that reason are whitelisted. If they haven't been whitelisted, I doubt you'll be able to get anything back from PayPal.

What you CAN do in case you have a bank account linked to your PayPal account and PayPal isn't cooperating, is to request a refund from your bank.

If i were you i wouldn't bother at all. There are so many complaints about them coupled with fake "good" reviews from random newbie accounts. try looking for a better legit company that isn't shady and a pain in the butt.

Did anybody applied for charge back? If you have paid through legitimate source like PayPal nobody can run away with your money.

Can somebody confirm they got there money back after initiating charge back or everyone here just supporting one man claim?

I found same thread on Reddit also and likewise the initiator is no more to comment. His account is deleted but not his post. I wanna place an order to this company for a second miner, I am double-minded because of such threads.