Shuffle.com withheld my funds and I cannot pass address verification - page 2.

davis196

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Quote from: fadedhope123 on January 26, 2025, 03:36:31 PM

I cannot pass address verification because I no longer live in the country I provided ID for.

I know, its my mistake. I should not have used a VPN to bypass the rules. (I now live in a restricted region)

Does this mean that Shuffle.com can now withhold my funds indefinitely?

Anything I can do to withdraw my funds?

Well, you did it to yourself. Did you talk to customer support? Nobody in this forum isn't going to help a user, who broke the casino's Terms of Service. It's up to shuffle.com to decide this case. Maybe you should just keep playing with the money in your account balance until you lose everything. This way you won't feel sorry for not being able to withdraw. Or maybe shuffle.com will ban your account for breaking the Terms of Service. You should just move on and not feel sorry for the money in your casino account. Maybe you will get lucky and win more money in another casino(where you won't have to use a VPN and break the Terms of Service).

acroman08

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Quote from: fadedhope123 on January 26, 2025, 04:18:56 PM

Quote from: acroman08 on January 26, 2025, 04:15:44 PM

don't you have previous bills tying you to the old address where you lived? anyway, seeing that you continued gambling on their website knowing well that you are on a restricted region and even used a VPN to bypass it, I don't know whether you'll get your money out of their website or not.

just curious, have you said to them that you now live in another country and the country is a restricted one? if so, have they said anything about it?

No I have not - I still have address in the BVI so i submitted that. hopefully they pay me back, its 15k

so they do not know that you are now living in another country which is restricted from their gamblign site, I guess we'll just have to see what will the result will be on the identification you submitted. another question, what was the reason for the KYC, was it becuase they have suspicion taht you are breaking their ToS or is it because you are withdrawing a sizable amount(you did say you have 15k on your account), did htey say anythign at all as to what was the reason for the KYC request.

Learn Bitcoin

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Quote from: fadedhope123 on January 26, 2025, 03:36:31 PM

I know, its my mistake. I should not have used a VPN to bypass the rules. (I now live in a restricted region)

Does this mean that Shuffle.com can now withhold my funds indefinitely?

It is good that you admit your mistake. Unfortunately, there is nothing you can do at this moment. The casino has the full right to close your account and seize your funds if they want. You accepted their terms and conditions upon signing up. So, even if you file a legal case against them, that is not going to work.

I will also suggest the same thing. Forget about your shuffle account and play in a casino where they accept players from where you are living in at this moment and also, before you sign up, contact their support and ask if everything is fine.

Potato Chips

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Quote from: fadedhope123 on January 26, 2025, 04:18:56 PM

No I have not - I still have address in the BVI so i submitted that. hopefully they pay me back, its 15k

So in other words, they don't know yet?

Then, what do you mean by you cannot pass the verification? sounds like you're still waiting for a result, correct? is it simply taking too long, in your opinion or have you tried many times and failed? or is it something else entirely?

In any case, once find out, it's possible shuffle would be generous enough for you to keep your deposit. Next time, avoid platforms that restricts your place.

PX-Z

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Quote from: fadedhope123 on January 26, 2025, 03:36:31 PM

I cannot pass address verification because I no longer live in the country I provided ID for.

I know, its my mistake. I should not have used a VPN to bypass the rules. (I now live in a restricted region)

Does this mean that Shuffle.com can now withhold my funds indefinitely?

Anything I can do to withdraw my funds?

Yes, sure enough they have the very right to confiscate your funds due to this reason that breach their terms, unless you want to submit fake documents which i will not recommend as this will only cause no good to you. I hope this serve as a lesson to you, playing on casinos terms will cause no good.

Sanitough

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Your IP address might have caused an issue, especially since you admitted to using a VPN to bypass restrictions. That alone is a significant violation, and the casino has every right to withhold your balance and freeze your account.

Your best option now is to directly reach out to them, explain the situation politely, and hope they’ll release your funds. Be prepared for them to close your account, though, that’s often their way of resolving these types of cases. Honesty and a respectful approach might help you get a better outcome.

khaled0111

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I honestly appreciate your honesty and admitting that you breached the casino's terms of service.
Unfortunaely, according to their ToS they have the right to close your account and withhold your money if they find out you breached their terms.
However, what I suggest is to contact their customer support and try to reach an amicable solution. Explain what happened to them and be honest and kind.
There is no guarantees but they may accept to let you withdraw your intial deposit.

Dr.Bitcoin_Strange

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Have you contacted customers support of the casino? What feedback did you get? Were you told that you can not be helped?

I think you should first contact the support first.

ryzaadit

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The things you are doing, are broken their term & conditions. You should ask to them, what's you can do ? It's the fund only can be withdraw by passed the verification.... If yes, then you are doomed. Usually, for these kind things have few scenario:
- Casino closed the account, forfeit the winners and only refunded the deposit amount
- Casino process the withdraw, and closed your account
- Casino only allowed you to withdraw, If you passed the verification
- Casino refuse to withdraw anythings, since you broken the term & condition

Each of scenario, always depends on the casino. That's why, never play against their term & condition (cause is like contract). You broken them, there will be have some issue in the future.

Wiwo

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Quote from: fadedhope123 on January 26, 2025, 04:18:56 PM

Quote from: acroman08 on January 26, 2025, 04:15:44 PM

don't you have previous bills tying you to the old address where you lived? anyway, seeing that you continued gambling on their website knowing well that you are on a restricted region and even used a VPN to bypass it, I don't know whether you'll get your money out of their website or not.

just curious, have you said to them that you now live in another country and the country is a restricted one? if so, have they said anything about it?

No I have not - I still have address in the BVI so i submitted that. hopefully they pay me back, its 15k

Sad outcome and shuffle being a legit platform and willing to build a transparent system and community, there may likely look into your cases if you are lucky enough to get a fair judgment, but certainly, this is not going to be an easy case to handle.

Always avoid the use of a VPN and if eventually you use a VPN make sure you maintain a low transaction and only gamble to have fun, instead of aiming at profits from the gambling, I am sure that the 15k locked money is a winning from the same casino to for sure you should have withdrawn right from when your balance was still in hundreds of dollars.

fadedhope123

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Quote from: acroman08 on January 26, 2025, 04:15:44 PM

don't you have previous bills tying you to the old address where you lived? anyway, seeing that you continued gambling on their website knowing well that you are on a restricted region and even used a VPN to bypass it, I don't know whether you'll get your money out of their website or not.

just curious, have you said to them that you now live in another country and the country is a restricted one? if so, have they said anything about it?

No I have not - I still have address in the BVI so i submitted that. hopefully they pay me back, its 15k

o48o

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Quote from: fadedhope123 on January 26, 2025, 03:36:31 PM

-cut-
Does this mean that Shuffle.com can now withhold my funds indefinitely?
-cut-

Legally they can and as a legit casino they are obligated to confiscate your money.

But your story is confusing. You say you already provided id, while you still were living in unrestricted area?
And you are saying that you changed your citizenship to new country after that, while having money in your shuffle account?

How did that happen and why didn't you move your money out before you got citizenship of another country? It's usually not a fast process and you have time to make plans.

I am just interested how this happened to you, not because i could help you, as VPN on itself is a breach of TOS and enough for them to legally freeze your assets.

acroman08

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don't you have previous bills tying you to the old address where you lived? anyway, seeing that you continued gambling on their website knowing well that you are on a restricted region and even used a VPN to bypass it, I don't know whether you'll get your money out of their website or not.

just curious, have you said to them that you now live in another country and the country is a restricted one? if so, have they said anything about it?

Odusko

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If I may tell you outrightly, you should move on and forget the account since you have already been caught violating the casino rules, and also you title is kind of confusing, you Said shuffle withheld your funds, which is an accusation statement., what you need right now is consideration from them and not accusing them as if you were locked unfairly by shuffle not knowing that you first of all abused the casino and now you want to make it look and crying innocence here, face it and move on regardless.

fadedhope123

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I cannot pass address verification because I no longer live in the country I provided ID for.

I know, its my mistake. I should not have used a VPN to bypass the rules. (I now live in a restricted region)

Does this mean that Shuffle.com can now withhold my funds indefinitely?

Anything I can do to withdraw my funds?

Topic: Shuffle.com withheld my funds and I cannot pass address verification - page 2. (Read 228 times)