Well I've tried email to the website, PM's on here and phone calls - nothing sadly. Eager to take BTC but not to provide any further communications. I'll be requesting refund at COB today if I don't at least get an acknowledgement of communications. Pretty shocking really.
What makes you think any new request, especially for a refund, is going to get any response?
My card is now dead, it never hashed to the minimum spec and no one from VMC or Ken has responded and probably never will, if recent history is any guide. VMC could have been something good if only someone, anyone would put on the customer service hat for a day and answer some requests...
Edit- I received a blurb from Ken on the VMC site that the warranty is 10 days for DOA. I am not sure if this is Ken's way of saying "tough shit" on a card that died within this 10 day period and never performed as advertised or if this is a general statement, so I responded with how to process the replacement of the card that died within this 10 day period. We shall see...