MtGox staff must consider themselves "too big to fail" and therefor "too big to care." Are they your only feasible trading option ziomik?
It is not the only source of bitcoin for me and this has caused me much trouble, but that does not mean that I should take the situation lightly.
Topic: [SOLVED]-64 day-MtGox extreme delay (Read 4112 times)
Confirm what has been written by mtgox, I was credited what I deposited 60 days ago.
However, I advise you to have more attention to these issues as I waited 2 months to get a sensible answer.
I think you should consider hiring more staff that is dedicated to the "customer care".
MtGox staff must consider themselves "too big to fail" and therefor "too big to care." Are they your only feasible trading option ziomik?However, I advise you to have more attention to these issues as I waited 2 months to get a sensible answer.
I think you should consider hiring more staff that is dedicated to the "customer care".
wow GOX
that is weak sauce indeed
that is weak sauce indeed
Confirm what has been written by mtgox, I was credited what I deposited 60 days ago.
However, I advise you to have more attention to these issues as I waited 2 months to get a sensible answer.
I think you should consider hiring more staff that is dedicated to the "customer care".
MtGox staff must consider themselves "too big to fail" and therefor "too big to care." Are they your only feasible trading option ziomik? However, I advise you to have more attention to these issues as I waited 2 months to get a sensible answer.
I think you should consider hiring more staff that is dedicated to the "customer care".
Confirm what has been written by mtgox, I was credited what I deposited 60 days ago.
However, I advise you to have more attention to these issues as I waited 2 months to get a sensible answer.
I think you should consider hiring more staff that is dedicated to the "customer care".
However, I advise you to have more attention to these issues as I waited 2 months to get a sensible answer.
I think you should consider hiring more staff that is dedicated to the "customer care".
FIY, Okpay was not sending IPN information to us correctly which delayed many payment since we were not able to check from whom these deposit were sent from and where to credit them.
Code:
Tue, 25 Sep 2012 19:02:55 -0700 (PDT)
Wow, 30 days of no sane response to ziomik's inquiries.
Anyway this has been solved yesterday by Okpay and ziomik had is account normally credited as well now.
And then no hint of an apology to ziomik here or any acknowledgement that this was handled poorly.
Explaining the situation with a "there is a technical issue being resolved and this will take more time" response might have been all that was needed.
FIY, Okpay was not sending IPN information to us correctly which delayed many payment since we were not able to check from whom these deposit were sent from and where to credit them. Anyway this has been solved yesterday by Okpay and ziomik had is account normally credited as well now.
Cheers
Cheers
WOW. The delay is certainly unacceptable, but getting the same horseshit automated response 50 times in a row would be infuriating.
That really sucks.. Try contacting your bank about it.
I can only say that I lost my money.
I lost "only" € .180, after several thousand euro arrived perfectly.
I wish you did not have a similar problem, maybe on a payment of thousands of euro. As you can see the tape does not exist and are not interested to give me an answer. Evasive answers even when faced with a client who has paid a lot of money in their accounts. There is no doubt that they are to be avoided. I'm sorry to say this because many of you used mtgox for their activities, but as you can see from my adventure. you still trust them? Do your accounts people. Today for me MtGox is a scam.
I wish them a closing activity.
Peace & good.
I lost "only" € .180, after several thousand euro arrived perfectly.
I wish you did not have a similar problem, maybe on a payment of thousands of euro. As you can see the tape does not exist and are not interested to give me an answer. Evasive answers even when faced with a client who has paid a lot of money in their accounts. There is no doubt that they are to be avoided. I'm sorry to say this because many of you used mtgox for their activities, but as you can see from my adventure. you still trust them? Do your accounts people. Today for me MtGox is a scam.
I wish them a closing activity.
Peace & good.
Code:
Gene, Oct 18 16:12 (JST):
Hello,
We apologize and we do understand your frustration.We are waiting for the update from our developer and we will surely update you on the status as soon as possible.
Thanks,
MtGox.com Team
ziomik, Oct 18 16:01 (JST):
Can you give me my money? Months have passed, my god! Are you crazy? I
respond with email pre manufactured? What the fuck is this support? My
money where are they? You went to the bar to drink with them? Is it
possible that you are not able to control the cash receipts that arrive in
your account? But who the fuck I have to do? Cone of stoned? I lost my
patience and I are taking the piss. I demand answers! WHERE ARE FINISHED MY
MONEY! FUCK.
Hello,
We apologize and we do understand your frustration.We are waiting for the update from our developer and we will surely update you on the status as soon as possible.
Thanks,
MtGox.com Team
ziomik, Oct 18 16:01 (JST):
Can you give me my money? Months have passed, my god! Are you crazy? I
respond with email pre manufactured? What the fuck is this support? My
money where are they? You went to the bar to drink with them? Is it
possible that you are not able to control the cash receipts that arrive in
your account? But who the fuck I have to do? Cone of stoned? I lost my
patience and I are taking the piss. I demand answers! WHERE ARE FINISHED MY
MONEY! FUCK.
immediately after a few hours
Code:
Gene, Oct 18 15:12 (JST):
Hello,
We will have this checked with our developer and we apologize for the delay.We will update you once we get an update from our developer.
Thanks,
MtGox.com Team
ziomik, Oct 18 15:07 (JST):
there is news that will solve this issue?
xxxx xxxxxx
Hello,
We will have this checked with our developer and we apologize for the delay.We will update you once we get an update from our developer.
Thanks,
MtGox.com Team
ziomik, Oct 18 15:07 (JST):
there is news that will solve this issue?
xxxx xxxxxx
Gene, Oct 18 09:44 (JST):
Hello xxxx,
We apologize for the delay in this progress.We will have this checked and will update you as soon as possible.
Thanks,
MtGox.com Team
ziomik, Oct 17 23:23 (JST):
there is news that will solve this issue?
Hello xxxx,
We apologize for the delay in this progress.We will have this checked and will update you as soon as possible.
Thanks,
MtGox.com Team
ziomik, Oct 17 23:23 (JST):
there is news that will solve this issue?
Coffee, croissant and automatic response. What more could you want?
Code:
Gene, Oct 09 09:48 (JST):
Hello,
Sorry for the delay and inconvenience.We will have this checked with our developer and will keep you updated as soon as possible.
Thanks,
MtGox.com Team
ziomik, Oct 09 02:29 (JST):
there is news that will solve this issue?
Hello,
Sorry for the delay and inconvenience.We will have this checked with our developer and will keep you updated as soon as possible.
Thanks,
MtGox.com Team
ziomik, Oct 09 02:29 (JST):
there is news that will solve this issue?
The depositor have never had problems and twice confirmed the sending and receiving, by mtgox, the amount paid ...
I don't think this is a MTgox issue. Check with the depositor.
simple solution. Ask for a refund and go with fastcash4bitcoins.com next time
I think they are kidding
What a fucking work I do to see if the transaction was made or not.
Pieces of shit go to hell.
Today I am going to the police post
What a fucking work I do to see if the transaction was made or not.
Pieces of shit go to hell.
Today I am going to the police post
Code:
Your request (#xxxxxx) has been updated.
Gene, Oct 05 15:02 (JST):
Hello xxxxx,
We apologize for the inconvenience this may have caused.We are working towards to get this solved as soon as possible and trying our level best.
Thanks,
MtGox.com Team
Gene, Oct 05 15:02 (JST):
Hello xxxxx,
We apologize for the inconvenience this may have caused.We are working towards to get this solved as soon as possible and trying our level best.
Thanks,
MtGox.com Team
An automatic response is always nice especially in the morning just awakened
Thanks MtGox
Thanks MtGox
Code:
Gene, Oct 02 15:58 (JST):
Hello xxxx,
We will have this checked with our developer and will keep you updated on this.We apologize for the delay.
Thanks,
MtGox.com Team
ziomik, Oct 02 15:47 (JST):
there is news that will solve this issue?
I am very tired, I'm seriously thinking to appeal to the competent
authorities.
xxxxx xxxxxxxx
Hello xxxx,
We will have this checked with our developer and will keep you updated on this.We apologize for the delay.
Thanks,
MtGox.com Team
ziomik, Oct 02 15:47 (JST):
there is news that will solve this issue?
I am very tired, I'm seriously thinking to appeal to the competent
authorities.
xxxxx xxxxxxxx
it seems that I will have to wait much ...
Even in "irc" assistance does not change..
Even in "irc" assistance does not change..
What bothers me is that MtGox evasive answers. I can accept a delay of 4-5 days but more than one month is unacceptable and shameful just for the fact that I believe their numbers one as regards the exchange of bitcoin.
Yes, agreed. If they were waiting on information from an external source, they should be telling you that. If they are waiting for a technical issue to be resolved, they should be telling you that.
Have you tried their IRC? Make sure to have your support ticket number handy.
- http://webchat.freenode.net/?channels=#mtgox
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