SOLVED Blockchain.com "oops, something went wrong..." - page 2.

hosseinimr93

legendary

Activity: 2380

Merit: 5213

Quote from: swaga on March 31, 2023, 05:13:53 PM

The problem is blockchain.com browser doesnt even allow me to receive SOL. Thus it doesnt show the balance of it.

You have received the 9.7 SOL. Click here to see the receiving transaction on solscan and here to see your balance. Just because you don't see your balance on blockchain.com doesn't mean you haven't received the fund. Note that blockchain.com explorer has no control over the blockchain and they can't stop you from receiving fund.
I don't have any information about solana blockchain and defi, but it seems that their wallet is showing the correct balance. In the image you shared above, it's displaying the total balance of 9.69999 SOL.

swaga

jr. member

Activity: 136

Merit: 4

Quote from: PX-Z on March 31, 2023, 05:04:44 PM

Quote from: swaga on March 31, 2023, 04:46:19 PM

When I log on the blockchain.com I can't see my SOL balance at all.
When I check my app i can see my SOL balance but I cant see the activity (transaction details).

Now that's f*cked up, are you sure it is still there when viewing the app? Have you tried to clear cache the app, or clear app data and then reloggin because i think its not there anymore just like what you see on browser.

Looks like blockchain.com didn't learned with their so many bugs even when they are just a wallet few years ago with just bitcoin onboard, how much more today with lots of crypto they are accepting and maintaining its wallets, etc. on its platform.

I'm sure it's still there. I can still receive money on the same address that I used the first time. And if you check the address the 9.7 SOL is still there.

The problem is blockchain.com browser doesnt even allow me to receive SOL. Thus it doesnt show the balance of it.

PX-Z

hero member

Activity: 1554

Merit: 880

pxzone.online

Quote from: swaga on March 31, 2023, 04:46:19 PM

When I log on the blockchain.com I can't see my SOL balance at all.
When I check my app i can see my SOL balance but I cant see the activity (transaction details).

Now that's f*cked up, are you sure it is still there when viewing the app? Have you tried to clear cache the app, or clear app data and then reloggin because i think its not there anymore just like what you see on browser.

Looks like blockchain.com didn't learned with their so many bugs even when they are just a wallet few years ago with just bitcoin onboard, how much more today with lots of crypto they are accepting and maintaining its wallets, etc. on its platform.

swaga

jr. member

Activity: 136

Merit: 4

Quote from: swaga on March 31, 2023, 04:46:19 PM

Quote from: swaga on March 31, 2023, 02:29:13 PM

However I can't see that transaction on my blockchain.com app activity nor I can see the money/activity when logged in on browser.

Btw, you mean your SOL is not there anymore on your balance and there's transaction history either? Try to clear cache and hard refresh the page.

When I log on the blockchain.com I can't see my SOL balance at all.
When I check my app i can see my SOL balance but I cant see the activity (transaction details).

PX-Z

hero member

Activity: 1554

Merit: 880

pxzone.online

Quote from: swaga on March 31, 2023, 04:29:49 PM

I sent a ticket to their support. They replied with a generic reply such as "update your app" which was no help..

Sounds like normal to blockchain.com, nothing has changed. Anyway, you can wait for them to respond.

Quote from: swaga on March 31, 2023, 02:29:13 PM

However I can't see that transaction on my blockchain.com app activity nor I can see the money/activity when logged in on browser.

Btw, you mean your SOL is not there anymore on your balance and there's no transaction history either? Try to clear cache and hard refresh the page.

swaga

jr. member

Activity: 136

Merit: 4

Quote from: PX-Z on March 31, 2023, 04:26:11 PM

So did you asked their support first as indicated on the error message before making a thread here? Blockchain.com changed a lot together with their policies and its bugs when it become an exchange, so opening a support ticket could be a big help.

I sent a ticket to their support. They replied with a generic reply such as "update your app" which was no help.
I looked for other such cases and found 3 other people had the same problem within the last 7 days but none of them provided any form of solution so i decided to ask here so anyone who gets this bug in the future can use the thread as an information source.

I'll update the thread once I find a way to withdraw my SOL.

PX-Z

hero member

Activity: 1554

Merit: 880

pxzone.online

So did you asked their support first as indicated on the error message before making a thread here? Blockchain.com changed a lot together with their policies and its bugs when it become an exchange, so opening a support ticket could be a big help.

swaga

jr. member

Activity: 136

Merit: 4

Quote from: OmegaStarScream on March 31, 2023, 02:53:46 PM

Could you share the TXID (without the link)? What you posted doesn't look like a valid tx hash. I can't find it on solscan:

Code:

AV2WKjDxxNpefHmefsMkczXHBTh43Q6XVRk1fpxvZwEHzBsURPGoFQ1V3kPn

Also, from where did you send the 9.7 SOL? an exchange? If so, which one?

This is the signature:
62Uq9uoW7NkHCe9mkJs6FmnF4eXEAV2WKjDxxNpefHmefsMkczXHBTh43Q6XVRk1fpxvZwEHzBsURPG oFQ1V3kPn

I received 9.7 sol from another person, not an exchange, and wanted to swap it to btc.

also here is a screenshot of my wallet on blockchain.com app. You can see here its the same address as on the transaction above.
https://imgur.com/a/yZ5XgAz

OmegaStarScream

staff

Activity: 3500

Merit: 6152

Could you share the TXID (without the link)? What you posted doesn't look like a valid tx hash. I can't find it on solscan:

Code:

AV2WKjDxxNpefHmefsMkczXHBTh43Q6XVRk1fpxvZwEHzBsURPGoFQ1V3kPn

Also, from where did you send the 9.7 SOL? an exchange? If so, which one?

swaga

jr. member

Activity: 136

Merit: 4

I've received around 9.7 SOL on my blockchain.com defi wallet.
Then when I tried to transfer them to another wallet I got an error message "Oops something went wrong while executing the SOL on-chain transaction."
https://i.imgur.com/YZrgqDb.png

Original transaction went through and is confirmed on the sol blockchain.
https[Suspicious link removed]AV2WKjDxxNpefHmefsMkczXHBTh43Q6XVRk1fpxvZwEHzBsURPGoFQ1V3kPn

However I can't see that transaction on my blockchain.com app activity nor I can see the money/activity when logged in on browser.

Does anyone know whats going on?

EDIT:

The official customer support answer to this problem is:

"...it seems that the issue you're facing is happening for others trying to send Solana. Our team is working on a fix for this bug and should hopefully have it fixed soon. Thank you in advance for your patience. 🙂"

For anyone facing this issue: All you can do is wait.
For anyone planning to deposit solana to their blockchain app: DON'T

EDIT 2:

Issue solved.
Blockchain has fixed the bug.

Topic: SOLVED Blockchain.com "oops, something went wrong..." - page 2. (Read 324 times)