Have you been able to withdraw from cryptsy in the past? Did you receive any kind of confirmation email, or an email asking you to confirm your withdrawal? Do you know if they usually send such emails prior to processing withdrawals?
I can't speak for cryptsy specifically, however I know that some exchanges will make you click on a confirmation link prio to processing a withdrawal to use as an additional verification factor (even if you have some kind of 2fa enabled).
Yes I have traded there and have withdrawn without any problems but last time was several months ago.
I did get a confirmation email, they always send one. I did click on the sent link immediately.
As unhelpful as this probably sounds, I would suggest canceling the withdrawal request and then making a second one, as I really do not see any harm in at least trying this.
I'm not sure if that would help. But I guess it's worth trying.
This is what I hate most on such situations. An statement from cryptsy would spare all of you time to type, ask and answer. It's not about confirmation or bug, trusted one's do not work too, stop looking for a reason, it's because they process every transaction manually.
When you get unbanned, wait for Horus to appear, he can help you to get your coins out, today you came seconds before he left, then GreenLion jumped in and banned you. I think you would have your coins now if you would have asked couple minutes before.
And this is what I expect BitJohn to answer. Why does your staff behave that much different from each other in an radical way, great help from Horus or being banned from GreenLion, have to think on "To be or not to be?".
EDIT: no, has nothing to do with tier level, please read my posts.
, funny. Please think, it's logic. If someone from cryptsy takes time to cancel withdrawal, why can this person initiate transaction? It would be even faster. Again, stop looking for reasons.
@Cryptsy
I would be amazed if you really save on time by canceling transactions and leaving your users do it over and over, same like it was and is with Ripple. You do spend time of your customers on purpose. Beside other stories like Mike Johnson story, paycoin involvement, ... cryptsy should not be in a list of trustworthy exchanges, this could bring them troubles in dealing with fiat.