Who ever told me to change title I figure I may keep like how it is it stands out!!!!!
He just told you to change the title since it would mislead other people. The correct should be Scam Accusation.
So i received another reply after they sent me a email saying they can only accept government documents. Well I sent the proof that was a government document and what they gave for me to use to validate myself legally.
They email me saying they can't see my face but yet its right there real big on the paper. How can they not see my face matches my name? I am getting a different answer each time. I believe it may be a stall ticket to let me have whats in my wallet. Can they not cash me out for my little amount? I'm not a billionaire yet!!!!
Hmm your situation kinda difficult, i also have my account locked on hitbtc since i've lost my 2FA too (that was clearly my mistake), when i emailed them tru support, they asked me about like 14-15 questions and it was really annoy for me. How can i answer all of their questions and need to send my KYC too, since that, i abandon my hitbtc account.
First, I appreciate the suggestion I didn't think of it that way.
Next, don't give up 1 cent of what you own to anyone ever. Your situations is easy for 2fa. I actually went through that process 3 months ago which is why I'm so upset. You have to basically do a kyc to support email. I canceled mine after sending my info qs I found my 2fa.
Next, I will never do anything but tell the truth, right. Now support has took my account and are doing q more extensive review on my identification after providing multiple messages along with proof there valid to support and there legal department. Now I won't say this is not a stall deploy but they sent a email stating it may take more time to do q intensive review. Which is great by the way because they kept denying valid documents. If I took a picture you would see over 20+ documents along with proof of being valid.
So, good news and still upsetting that I can't get in it yet. I just hope this means they have heard me. Of course I will be reporting the outcome and changing titles and feedback upon case resolution.
But to you qnd other people I am going to post there telegram support qnd legal department information so maybe you qnd others can go after whats yours.
[email protected]https://www.google.com/url?sa=t&source=web&rct=j&url=https://t.me/EN_HitBTC&ved=2ahUKEwjFyNOqutfsAhWKWc0KHTIaD2AQFjAAegQIIhAC&usg=AOvVaw1XDrWH5Gah04OEjUaekxKTBy the way, telegram support has banned me out for asking multiple questions saying I'm spreading FUD or spamming chat when I was just answering and asking questions but, I do believe by me not dropping my situation qnd having them escalate my tickets may have done something.
Update: while reading this they are now just asking for address proof so, maybe this is it... I won't change what I wrote above for documentation.