Sportsbet.io freezes account right after placing 100mBTC bet!!!!

TopT3ns

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Quote from: Wexnident on October 12, 2019, 07:48:39 AM

Very unfortunate. I'd most likely go for them cancelling the bet when you got frozen. Idk why but isn't that the most logical choice when freezing accounts of users? You cancel every on going transacion in their account?

Quote from: UNOE on October 12, 2019, 06:03:00 AM

This is not the fault of the site as it is specific in their rules you agree too in terms and services when you sign up for an account on their website.
If you are found to have in anyway have a connection to any other account using the site by ip address or even devices you forfeit your winnings.
And that is what happen. How would anyone react with seeing one account log in all the sudden under the same ip address of another?
Any sites security system would immediately connect the two accounts together.
And one which self excluded itself from logging into their account with a gambling addiction at that!
Instant red alarm lights would sound with same user trying to get back in due to their gambling problem, even if in actuality it isn't.

That ain't really his inquiry. He accepted the fact that he got frozen cause of his self-excluded accounts but what he couldn't accept was that he lost 100mBTC for being frozen. It was the action of sportsbet that caused him 100mBTC. Even if it was his fault that his account got frozen, it already got frozen. That means any loss done is not his fault since he couldn't even access his account anymore. And besides, he's not even asking for the whole 100mBTC. He's just asking for at least a 50-70% of the bet cause he knows he's also at fault somewhere, but he ain't at fault for everything. Sportsbet could be partially called at fault eith the way they handled the bet.

Do you have a betting experience on sportsbet.io? I as a gambler there said there is no cashout if the first bet loses
maybe this thread doesn't exist if he wins the bet and gets 300+ mbtc Roll Eyes

rdbase

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Quote from: Wexnident on October 12, 2019, 07:48:39 AM

Very unfortunate. I'd most likely go for them cancelling the bet when you got frozen. Idk why but isn't that the most logical choice when freezing accounts of users? You cancel every on going transacion in their account?

Quote from: UNOE on October 12, 2019, 06:03:00 AM

This is not the fault of the site as it is specific in their rules you agree too in terms and services when you sign up for an account on their website.
If you are found to have in anyway have a connection to any other account using the site by ip address or even devices you forfeit your winnings.
And that is what happen. How would anyone react with seeing one account log in all the sudden under the same ip address of another?
Any sites security system would immediately connect the two accounts together.
And one which self excluded itself from logging into their account with a gambling addiction at that!
Instant red alarm lights would sound with same user trying to get back in due to their gambling problem, even if in actuality it isn't.

That ain't really his inquiry. He accepted the fact that he got frozen cause of his self-excluded accounts but what he couldn't accept was that he lost 100mBTC for being frozen. It was the action of sportsbet that caused him 100mBTC. Even if it was his fault that his account got frozen, it already got frozen. That means any loss done is not his fault since he couldn't even access his account anymore. And besides, he's not even asking for the whole 100mBTC. He's just asking for at least a 50-70% of the bet cause he knows he's also at fault somewhere, but he ain't at fault for everything. Sportsbet could be partially called at fault eith the way they handled the bet.

Quote from: ralle14 on October 11, 2019, 01:28:03 PM

Quote from: naira on October 11, 2019, 12:03:33 PM

Unfortunately he can't cancel the bet because he lost in the first match usually there is no cancellation option if you lose at the start
However, if both bets win but the last bet being run is usually available cash out / cancellation

It doesn't have to be at the last leg of the parlay for him to cash out. He can do so even if all of the three matches is already in play as long as there are live lines available for those types of bets.

Quote from: rdbase on October 11, 2019, 11:03:04 AM

Noticed this with the patriots game I bet on last night. Cashout wasnt available when the game was half way done.
Dont know about darts if they are long drawn out matches but I am thinking it wouldnt be any different. Cashout option is given at the discretion of the bookie they are using and not available even if the match is half way done. Undecided

Their live odds for the nfl are inconsistent sometimes it's always available then there's times it doesn't go up until the 3rd quarter starts. I've monitored sportsbet's odds on the World Grand Prix and they open the live odds a bunch of times that lasts between 10-30 seconds before it gets locked so cashing out isn't a problem for OP.

Just as someone else has mentioned it was the first bet on his betslip he was going to cashout on so to settle the bet. Thus he wouldnt of received this much as 70% of his wagered amount back anyhow.
For this fact the discussion is essentially mute and in favor of sportsbet on their decision to not have to compensate any amount to them in the first place.

Wexnident

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Very unfortunate. I'd most likely go for them cancelling the bet when you got frozen. Idk why but isn't that the most logical choice when freezing accounts of users? You cancel every on going transacion in their account?

Quote from: UNOE on October 12, 2019, 06:03:00 AM

This is not the fault of the site as it is specific in their rules you agree too in terms and services when you sign up for an account on their website.
If you are found to have in anyway have a connection to any other account using the site by ip address or even devices you forfeit your winnings.
And that is what happen. How would anyone react with seeing one account log in all the sudden under the same ip address of another?
Any sites security system would immediately connect the two accounts together.
And one which self excluded itself from logging into their account with a gambling addiction at that!
Instant red alarm lights would sound with same user trying to get back in due to their gambling problem, even if in actuality it isn't.

That ain't really his inquiry. He accepted the fact that he got frozen cause of his self-excluded accounts but what he couldn't accept was that he lost 100mBTC for being frozen. It was the action of sportsbet that caused him 100mBTC. Even if it was his fault that his account got frozen, it already got frozen. That means any loss done is not his fault since he couldn't even access his account anymore. And besides, he's not even asking for the whole 100mBTC. He's just asking for at least a 50-70% of the bet cause he knows he's also at fault somewhere, but he ain't at fault for everything. Sportsbet could be partially called at fault eith the way they handled the bet.

Harkorede

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Quote from: notblox1 on October 11, 2019, 04:14:32 PM

This is second time recently I see some issuse with sportsbet.io website
and people complaining about locked or frozen account.
Do we see a pattern here or what is going on??

You should have at least took a minute to read the OP's post and not just follow the thread title, He indeed admitted to used the same IP account, so it's was not wrong call from Sportsbet end but rather the OP's fault. He was seeking if he could get compensated for not being able to cashout on his bet.

UNOE

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This is personal

This is not the fault of the site as it is specific in their rules you agree too in terms and services when you sign up for an account on their website.
If you are found to have in anyway have a connection to any other account using the site by ip address or even devices you forfeit your winnings.
And that is what happen. How would anyone react with seeing one account log in all the sudden under the same ip address of another?
Any sites security system would immediately connect the two accounts together.
And one which self excluded itself from logging into their account with a gambling addiction at that!
Instant red alarm lights would sound with same user trying to get back in due to their gambling problem, even if in actuality it isn't.

shoreno

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Quote from: notblox1 on October 11, 2019, 04:14:32 PM

This is second time recently I see some issuse with sportsbet.io website
and people complaining about locked or frozen account.
Do we see a pattern here or what is going on??

actually its not first or second time for me to see someone complaining on sportsbet . many complaints that i read before but most of them are only false accuse or for solely to threaten thier reputation which was also popular and happening on different gambling websites .

Quote from: yoseph on October 11, 2019, 12:36:56 PM

I know of a person who won a bet from one of the betting sites and just because their tnc frowns open having multiple accounts under a single household, her winning was withheld.

aw . thats bad . he already thinks that he is lucky but at the end he will only forfeit his winnings just because of a simple mistake . thats true that alot of gamblers are having a multiple accounts on one gambling site , idk why they are not contended on one account . are they rich enough to load all of thier accounts

DarkDays

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Hmm, if your story is 100% accurate, then I believe sportsbet.io does owe you some sort of compensation, since their mistake caused you to lose your opportunity to cash out your bet.

Obviously it is unlikely you are able to prove that you were 100% guaranteed to cash out the bet if things were going badly for you, unless you have an absolutely flawless history of doing so in the past with your previous bets on the account. Because of this, I think sportsbet should calculate the odds that you would have cashed out, based on your previous gambling history, then give you that fraction of the estimated cashout amount.

However, odds are their rules protects them against events like this, means you probably won't be owed anything. This would be a goodwill gesture, if anything.

notblox1

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This is second time recently I see some issuse with sportsbet.io website
and people complaining about locked or frozen account.
Do we see a pattern here or what is going on??

Prime Gold

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Quote from: yoseph on October 11, 2019, 12:36:56 PM

Some people don't read the policies of most betting websites and they tend to complain when they infringe on any of them, You are very lucky that they decided to reopen your account in the first place. I know of a person who won a bet from one of the betting sites and just because their tnc frowns open having multiple accounts under a single household, her winning was withheld.

Yes, that's the user's carelessness but from the OP's explanation, this problem was not intentional therefore the operator activates the account
This means that there really was a misunderstanding so that the OP had the opportunity to get compensation

ralle14

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Quote from: naira on October 11, 2019, 12:03:33 PM

Unfortunately he can't cancel the bet because he lost in the first match usually there is no cancellation option if you lose at the start
However, if both bets win but the last bet being run is usually available cash out / cancellation

It doesn't have to be at the last leg of the parlay for him to cash out. He can do so even if all of the three matches is already in play as long as there are live lines available for those types of bets.

Quote from: rdbase on October 11, 2019, 11:03:04 AM

Noticed this with the patriots game I bet on last night. Cashout wasnt available when the game was half way done.
Dont know about darts if they are long drawn out matches but I am thinking it wouldnt be any different. Cashout option is given at the discretion of the bookie they are using and not available even if the match is half way done. Undecided

Their live odds for the nfl are inconsistent sometimes it's always available then there's times it doesn't go up until the 3rd quarter starts. I've monitored sportsbet's odds on the World Grand Prix and they open the live odds a bunch of times that lasts between 10-30 seconds before it gets locked so cashing out isn't a problem for OP.

ene1980

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Quote from: naira on October 11, 2019, 12:03:33 PM

~snip
Unfortunately he can't cancel the bet because he lost in the first match usually there is no cancellation option if you lose at the start
However, if both bets win but the last bet being run is usually available cash out / cancellation

He said he was not able to withdraw the bet because his account was frozen and hence he lost the bet when his account was frozen, if not he would have minimized his damage before the match getting over, that is what i understand from the way he explained things and if i am wrong in my assessment i would like to know further what i missed here. Primary mistake was from the OP as the logged in from a self excluded IP and hence it is estimate the real damage, but since he wagged a bet i am not sure how to assess the damage.

yoseph

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Some people don't read the policies of most betting websites and they tend to complain when they infringe on any of them, You are very lucky that they decided to reopen your account in the first place. I know of a person who won a bet from one of the betting sites and just because their tnc frowns open having multiple accounts under a single household, her winning was withheld.

DeathAngel

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So you self excluded your an account previously (presumably because you were spending & losing too much gambling).
You’ve then started another account & they must have linked your name or IP address to a self excluded account & they’ve stopped you betting?

I don’t see what’s wrong here.

naira

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Quote from: ene1980 on October 11, 2019, 11:44:34 AM

Quote from: pleasureteam on October 11, 2019, 07:19:11 AM

So what bothers me most that because of them freezing my account I wasn't able to cancel my bet or at least to cash out with some loss. Mostly when I place 100mBTC or higher bets I always monitor my games closely so I can CashOut if im not comfortable with how the game is going. But because the froze my account I could not do that.

Since you had an active bet and you had the opportunity to cancel or cash out during the live game if you think that the game is not going your way you must be compensated, not sure what kind of compensation would be fair because the entire incident started with you logging from your friends IP who is also a member and then they freezes your account without giving you the opportunity to make any decisions, so it would be fair if they give you a free roll or a percentage for a free bet with a 1.5 odds.

Unfortunately he can't cancel the bet because he lost in the first match usually there is no cancellation option if you lose at the start
However, if both bets win but the last bet being run is usually available cash out / cancellation

kryptqnick

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This is an interesting question about policies and gambling experience. It's good that the situation with the account being frozen was resolved, but I think it is fair that you lost your money. After all, it was you who placed the bet in the first place and backing out on bets actually seems like something that should not be allowed as a normal thing to do. But anyway, I think you should write to Sportsbet.io with your suggestion about a policy change about the frozen money. If you do it in their ANN thread, you might also get feedback from other gamblers, apart from their response, and other gamblers can find it useful to see what's the company's stance on this matter. Good luck!

ene1980

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Quote from: pleasureteam on October 11, 2019, 07:19:11 AM

So what bothers me most that because of them freezing my account I wasn't able to cancel my bet or at least to cash out with some loss. Mostly when I place 100mBTC or higher bets I always monitor my games closely so I can CashOut if im not comfortable with how the game is going. But because the froze my account I could not do that.

Since you had an active bet and you had the opportunity to cancel or cash out during the live game if you think that the game is not going your way you must be compensated, not sure what kind of compensation would be fair because the entire incident started with you logging from your friends IP who is also a member and then they freezes your account without giving you the opportunity to make any decisions, so it would be fair if they give you a free roll or a percentage for a free bet with a 1.5 odds.

rdbase

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The opinion to cashout is not always available even if several matches are completed and won.
For example I had 3 of the four matches completed and won way before the final match was to commence and I checked to see if cashout was available 1 hour before the final match in my parlay was available. Just to see how much I would be able to get if I did. Usually it is the same odds multipled by your stake which are completed which you are able to cashout.
Noticed this with the patriots game I bet on last night. Cashout wasnt available when the game was half way done.
Dont know about darts if they are long drawn out matches but I am thinking it wouldnt be any different. Cashout option is given at the discretion of the bookie they are using and not available even if the match is half way done. Undecided

Harkorede

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Quote from: pleasureteam on October 11, 2019, 07:19:11 AM

So what is my complaint about?

I understand if there is an account flagged that there comes an investigation..... BUT

- Personally from other experience with other gambling sites they first notify you when they are going to investigate the account so the player is capable to cancel his outstanding bets.
- Or betting sites automatically cancel the outstanding bets.

So what bothers me most that because of them freezing my account I wasn't able to cancel my bet or at least to cash out with some loss. Mostly when I place 100mBTC or higher bets I always monitor my games closely so I can CashOut if im not comfortable with how the game is going. But because the froze my account I could not do that.[/b]

So this resulted in a entire loss of the entire 100mBTC. But if I would have been able to enter the site I probably would have cashed out at 50-70mBTC when I saw the first game was going into the wrong direction. Or maybe CashOut when CashOut would have increaded to 120-125 when the game was winning.

I'm only giving my opinion on this highlighted part.

I think you're only complaining because you got on the wrong side of the situation, If the situation had turned out differently and your bets won but meanwhile your bets was already canceled during the investigation, I'm sure you would have filed a scam accusation against sportsbet, and I'd have agreed to your claim If that was the case.

That being said, No sportbook will cancel your oustanding bets during a pending investigations(of multi-account at least), and the fact the cashout is available is a privilege not a right (because not every sportbooks already have this feature) It's at their solely decision to decide whether or not cashout will be available for certain bets.

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Quote from: bestcoins1 on October 11, 2019, 09:53:57 AM

Quote from: TopT3ns on October 11, 2019, 09:40:49 AM

Quote from: bestcoins1 on October 11, 2019, 09:03:53 AM

Quote from: TopT3ns on October 11, 2019, 08:54:07 AM

~snip

That's right, if one bet loses then it can't make CashOut, especially if the first team is played

It could be if they use public IP or dynamic IP, if the network is deactivated for a period of time the IP will change

so. that's Sportbet policy? in my opinion it's a bad policy. Imagine if your friends is visiting your home and he is using the same network as you and logging in together to the Sportbet website, in such conditions surely the IP will be detected same right? Maybe the solution is use a VPN, so that it is not exposed to violating policies or regulations on Sportbet.

Good point there, You can tell or reason out your situation to their customer support.

This came from their terms and condition

They have the right to froze the account if they 'detected' the user for having multiple accounts.

I don't know if OP has a friend or acquaintance on the same network that may be the reason why his account are frozen.
The network is the biggest factor here, As far as I know Sportsbet is detecting multiple accounts via IP.

TopT3ns

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Quote from: bestcoins1 on October 11, 2019, 09:53:57 AM

Quote from: TopT3ns on October 11, 2019, 09:40:49 AM

Quote from: bestcoins1 on October 11, 2019, 09:03:53 AM

Quote from: TopT3ns on October 11, 2019, 08:54:07 AM

The cashOut feature is sometimes not available if the team you choose loses
as I see in your betting slip the first team plays 10-10-2019: 20-10 while 2 other bets have not been played
so from my experience this can't make cashout.

Maybe I can give another opinion if you send score details like who first scored

I think so. he made a multi bet and the first match he lost. as far as I know if there are already bet that have been lose in multi bet our funds cannot be CashOut. right? or maybe I'm the one who misunderstood? but what I'm confused about is this case, why is his account frozen by Sportsbet?

That's right, if one bet loses then it can't make CashOut, especially if the first team is played

It could be if they use public IP or dynamic IP, if the network is deactivated for a period of time the IP will change

so. that's Sportbet policy? in my opinion it's a bad policy. Imagine if your friends is visiting your home and he is using the same network as you and logging in together to the Sportbet website, in such conditions surely the IP will be detected same right? Maybe the solution is use a VPN, so that it is not exposed to violating policies or regulations on Sportbet.

Yes it's a SportsBet policy. However this violation can be forgiven if the account does not participate in any promos because this policy is to avoid abuse of promos

Topic: Sportsbet.io freezes account right after placing 100mBTC bet!!!! (Read 301 times)