Topic: Sportsbet.io need some help and serious advice. (Read 618 times)

scam casino

I was not wrong at all regarding the terms. I requested to be self excluded and they agreed with that 150 days. A month later I ask about my ongoing bets and they suddently permantely ban my account, because I had stated in the first email that I had gambling issues (they were not having a problem with it when I self excluded my self and now when I ask about ongoing bets they suddently do) thats my whole point. I am just sharing this so that people know everyday to avoid this casino. Save as much people as possible from having negative experiences with this casino.

I think he didn't because he is still in this thread and can't move on.
He just cannot accept that he loss because of the self exclusion thing, if you believe he can still claim it, will you be willing
to share your idea on how this things can be done?

My honest opinion is that OP did not understand the terms properly, well, I could be wrong but its just an opinion.

Did you meanwhile receive serious advice how to enforce your winnings from the liars and nonsense posters here?

watch out for this casino

I requested to be temporary self excluded for 150 days, my bet should never be voided because of that. Imagine you play at a casino and you make a nice profit and then you self exclude your self for 2 days so that the withdrawal goes thru (so that you dont cancel the withdrawal) is the casino then allowed to void all bets because you temporary self excluded your self? ofcourse not, that is insane.. I have never heard of something like that in my life, these pictures clearly show edvidence that I requested to be temporay self excluded, so that I could collect my bets later. I have no idea whats wrong with me doing that. (notice they replied with they being okay with temporary self exclusion on my account in the email) because I did nothing wrong!

https://imgur.com/a/0yVCoZv
https://imgur.com/a/0j9DAIe

They are now rated D- in the rated books thread which is litterly the lowest next to the ''F'' rated books which are books who almost all are closed. So watch out people, they are also not listed on askgamblers for a good reason. https://bitcointalksearch.org/topic/1-ratings-of-bitcoin-sportsbooks-since-2014-kyc-rankings-bonuses-scam-accus-717790

still fighting this!!

Still sorting this out. Sportsbet customer support is really bad.

Before everyone in this thread said that the casino was right because I self excluded my self permantely, but now its different and now I dont hear anyone. I self excluded my account for 150 days because of the bets that I had ongoing and they decided to change that to a permanent ban. They are thiefs and would do anything to get out of any situation. I have attached pictures of my self exclusion back in december and they agreed with me being temporary self excluded and they told me that I can be blocked for 1 day untill 6 months and now in january when I ask them about my bets, they just decide to block my account permanent.

How can anyone be in the casino's favor and agree with them now tell me how when I requested to be self excluded for 150 days not permanent!

Exactly poor service. They void my bet while I had a temporary self exclusion going on unbelieveable.

If money were returned because of self exclusion, then many would be betting futures/outrights and excluding themselves when the future bet looked bad.

Many books have rules in place that are never invoked. Confiscating funds because of self exclusion should not be invoked. The player should be banned and all winnings paid along with futures that may accrue after self exclusion.

By the letter of the law, Sportsbet is allowed to confiscate the player's funds. If Sportsbet does confiscate money, it is showing to be a lower tiered book. This type of situation is why sportsbet does not have a high rating.

Turns out I did not request to be self excluded permantely. I emailed them to be excluded for 150 days back in december, so that I could collect my winnings later if they did manage to win. Read my before post, I understand that people were in the favor for the website but now this completely changes because of the simple fact that I placed a temporary ban on my account not a permanent one because I had bets going on. Tell me what is wrong with me doing this? Why should my bet get voided for that?

I found something extremely interesting that changes this whole situation guys.

I went back to my self exclusion emails and I found out that I had requested to be self excluded for 150 days (not permanent). Because I these bets going on and I did not forget about them I realise now. They placed a lock on my account untill I told them how long I wanted to be self excluded, because they did not have a option for 150 days. Only one week, one month and 6 months. I never answered how much I wanted to be self excluded figuring that they say that my account will remain blocked untill I give a answer so that would be the same as me wanting to stay banned for as much as I need. However now I email them in january and they say that my account remains closed because I had stated that I had gambling problems and now they also void my bet because of this. Keep in mind that, the day and the days after they were talking about blocking my acount for 1 day till 6 months at a max, never about a permanent self exclusion. I did not want this because I had ongoing bets. This changes everything and I have pictures, I never said after my first email on 6-12-2018 that I wanted to be permantely self excluded. This means they are breaking their t&c right? I did NOT request to be permantely banned I emailed specificly 150 days because I had ongoing bets. SCAMMERS!!

6-12-2018
I emailed to ask my account to be self excluded for 150 days (because I had ongoing bets that I actually did remember).
I said I had gambling issues and that I wished to take a cool off period for the time being hoping that my situation would get better.
Within a hour sportsbet replies with that they have placed a 24 hour cool off period on my account and that someone would be in touch for the self exclusion options.Thank you for contacting us.

The email:
We have now placed your Sportsbet.io account on a 24 hour cool off period which will finish on 07 December at 12:07 AM GMT. You will not be able to access your account for this time period.

We will endeavour to comply with our self-exclusion policy but, will not be held accountable or liable if you attempt to open any new accounts or play on our site.

During this time a customer service representative will be in contact with you to discuss your request and to inform you of some of the options available to you.

Many Thanks

Sportsbet.io Compliance Team  

7-12-2018
I would like to assure you that your Sportsbet.io account will remain closed while we await your response to our self-exclusion options

In addition, I would like to share that information with you again.  

At Sportsbet.io we offer a platform and services that enable our clients to enjoy gaming and betting. Our aim is to provide you with a safe, secure, regulated environment which will give you a pleasant and rewarding experience. We encourage our clients to enjoy our services, while gambling, without spending more money than they can afford to lose, spending too much time or allowing their gambling to cause a negative effect on their lives.

It is very important not to rely on paying for life's necessities with possible gains from gambling as this is not guaranteed in any-way.
 
Sometimes a short break away can be really useful in assisting you with gathering your thoughts and stopping you from making any rash decision that you wouldn't usually make in a stressful situation. On occasion, longer or even a permanent break is the best solution if you are struggling with the negative effects you have informed us your gambling is having on your daily life.

Your wellbeing is of the utmost importance. Therefore I would like to share the following information  with you; we can offer you:
1-week self-exclusion.
1-month self-exclusion.
6-month self-exclusion.
This gives you time to reflect on your situation and allows us to check in with you after your self-exclusion period to see if there is any further assistance we can offer you.

If after reviewing our self-exclusion process, you still require a permanent self-exclusion, please inform us in your response.

A response will be required to the following email in order for us to assist you promptly so, please take the time to read through the full.

Please see a link to our Sportsbet.io self-exclusion terms and conditions,
https://sportsbet.io/support/responsible-gambling-terms-and-conditions

Once you have self-excluded, you will not be able to access your account for the time period selected. This will not be reversed for any reason. We will endeavour to comply with our self-exclusion policy but, will not be held accountable or liable if you attempt to open any new accounts or play on our site.

8-12-2018
As we have not received the requested response to our self-exclusion options, sent to you early morning and evening of the 7‌th December 2018, your account will remain closed until you are ready to discuss further.

Edit pictures:

https://imgur.com/a/0yVCoZv
https://imgur.com/a/0j9DAIe

I messaged them clearly to be self excluded for 150 days so that I can collect my bet after if it wins and now they just void it and choose to permanent self exclude me when it the beginning they didnt they gave me options to be self excluded for the selected days!

This was already answered by sportsbet and their answer is based on the rules and it's all on point.
OP still cannot accept the fact that he will not get what he is expecting, the moment he choose to do a self exclusion, he should be aware that their rules corresponding to that action. Also, based on most replies here, most of it are in favor of the site, so he is not gonna win his case here.

Blame them for what?

What do they lose if they just let my bet run, its been running for 6 months? think before I act? Why would they do this, why?

Stop blaming the casino. You're the only person to blame in this case. Next time think before you act.

Yeah I agree with you. At the worst, your bet should've been canceled and returned to you when you got into the self-exclusion whatever.

There is a decision somewhere that someone is not forced to read all the letters 

Anyhow good luck

Manchester city just lost the game tonight which means liverpool odds will go even lower probably to around 1.30 .. what a scam casino seriously. They void my bet that I placed on 5.85 odds over 6 months ago, unbelieveable.

It appears you are a brain wash victim, because Curaçao eGaming is not a regulator! It is an anonymous venture that takes money from criminal operators to issue fake licenses and try to protect their illegal activity wherever they can.

@gameprotect. I have to agree with you here what you said is a 100% true for what I believe and what I have experienced. I've had issues with other gambling website's before, issue's like these and other issue and they always got back to me within 1 to 3 weeks. This ''regulator'' never got back to me. Its all probably just a big building with a ton of companies in it all run by the same people.


Exactly my point. They are only voiding my bet and returned the bet because my bet is winning and the odds have changed dramaticly. If my bet would have had gone for x10 odds to a 100 then they would of have had NEVER refunded my bet. I have mentioned this to them multiply times even in this topic and they simply do not give a answer to it. I am sure that I am not the only one who is curious to know the answer to this one.

This says alot about the personality service that sportbets provides. Because everybody knows they would not return a bet if it was in their favor and not in the players. Everybody knows this is robbery. They the type of casino that would scam you with a welcome bonus from the looks of it. They would find anything not to pay you, what they done to me regarding this is a sign of disrespect. I wish I could drop by their office to just talk this out, I am sure the outcome would be much different. But the internet is the internet.

personally not a fan of self exclusion in crypto market cause I feel it's totally worthless and nothing is stopping gamblers from just creating another account
but what caught my attention is you mentioning that you void bets in case of self exlusion

so is there any case where someone placed a bet on certain event then odds for that event went way higher and you voided the bet ? cause this sounds like a bad deal for me

As much as I want to support you OP there's nothing we can do here. Even if you left your bet once it gets settled they will eventually void your bet and give back the risked amount since the self exclusion duration was permanent. It's all on their terms and conditions you should've asked questions first before requesting for a self exclusion.

Sportsbet @steve. Please give the odds talk a rest for a while, a break is a good holiday hey?

You placed a self exclusion on my account? a permanent one?

Why dont you include in your message and tell the people here that I had sent a email in a few months ago that I requested to be permantely banned forever and that you lifted my self exclusion just because I did not state why I wanted to be self excluded permantenly? Why dont you mention that?

Why dont you mention that you most likely paid your license gambling company to stay quiet? FYI people I have contacted the curacao licensed company and they never got back to me. Any other regulator gets back to you within 3 weeks tops, it has been over 2 months and not a single communication not a word.


Also me stating the fact about bitcoin dropped is not my main CONCERN and my argument, I am just stating it at the last moment to see how really bad my situation is because they know they are robbing me and the bitcoin price just makes it worse. My whole point here is that they void my bet, only after I told them that it excisted. Not during my self exclusion, not when I self excluded no. Only as soon as I ask them about it almost 2 months later and now they dont give me my money at a cashout value. They shouldve just left my bet and if it plaid out and the winnings are on my account, then send it to my wallet simple.

Also your saying that your awaiting for my response when I have clearly said that I have sent emails, which you have obviously not gotten back to steve. Your the one here with a trade with extreme caution not me.

I advice anyone to watch out for these casino's that are licensed in curacao. It all seems fun and what now, but when you have a problem you are sure left to be battling this alone with the casino only. Hardly any 3rd party will help you for your rights.

Hi,

Please be advised we have been in regular contact with areezy regarding this self-exclusion procedure over a period of time. It became apparent that WE had to place areezy on a Permanent self-exclusion due to the claims of serious gambling issues ( Which, he is openly admitting here )

When the decision is reached and action is taken by us, any open bets are voided and money returned to the customer. ( areezy, we are still waiting for your reply to our last communication regarding Wallet so we can return the voided bets )

I was here when the Sportbet team voided the bets and it didn't matter if it was top placed team, or bottom-placed team. It was just important to cancel these and close this account down in the best interest of our customer.

I won't be going into any more detail about this case, as im sure you all understand there is a fair bit of information not mentioned here that doesn't need to be brought out to the public domain.

'areezy' please give the odds talk, the calculations and sports betting in general a rest for a while, a break is as good as a holiday hey?

regards,

Steve,
Sportsbet.io

You placed bet in bitcoins, not in usd equivalent of bitcoins. So price movement has nothing to do against them. It's a very poor argument because if price had risen, then do they have to say: oh, price has already 9 times risen so in reality you get what you betted, we can't give you your bet * odd win because of so huge price.
Just one question: If odds were rising and in reality your bets were lose, what would you request: Cashout or your original betted money back?

susila_bai
You are 100% right, sportsbet has to warn it's customers about it.

That one is not relevant, you bet based on the number of bitcoin and not on the value of BTC. ( so exclude this one in the discussion)
I'm really interested with this topic about self-exclusion, I saw this this function in Nitrogen but I didn't know sportsbet.io also has this kind.

To, OP - Just focus to the main problem so you will get the right answer you need.
@jeremypwr, since you are helping them promote their signature campaign, perhaps you can invite sportsbet.io to give some words here regarding his problem, if possible.

I think before going for getting Self Excluded, the site would have given you warning about your bets in live, and you have not seen that and closed it, so it is totally your fault. But even then the site is ready to refund your stakes. Now you are asking your profit on bets, when it was totally your own decision of self excluding your account.

why did you needed to self exclude your account when you could have just stopped betting and left the account idle. so that in future like this problem occurs you could have been in profit.

Think that suddenly after long time you will be checking your old unused accounts and you found fund in it, it would have given you a big surprise. But going for Self Excluding your account has got you in this problem.

Now nothing can be done, you have to accept the situation and be happy with your bet stakes refund.

They don't (or no longer) offer cashouts on Outrights. Look, I am all for fighting for the player, but in this situation, I really think you have nothing to stand on. You could argue for them to not refund your stake if you really want them to perfectly comply to their T&C, but this is breaking their own T&C to benefit the player.

OP,

You asked to be self-excluded and Sportsbet is refunding your original stake; so I'm not sure what the problem is.

As Darkstar_ already clearly pointed out, "They aren't obligated to do anything because it's clearly written in their T&C which you agreed to when requesting a self exclusion."

Just because the odds changed and, in your own words, "bitcoin has also dropped atleast 50 procent since then so I am feeling incredibly robbed," doesn't help your argument.

You aren't getting "robbed," so maybe consider a better choice of words and/or stop trying to cheat Sportsbet.

You chose to be self-excluded so rather than worrying about your plays, you should focus on the personal reasons which made you choose to want to leave gambling in the first place.

you self excluded yourself, its your own fault, they dont own you anything

They cannot make a exception , they would be breaking their own t&c. Everybody knows that they are robbing me if they do this. The website has the cashouts feature. If I can cash my bet out at the current odds of 1.55 from where I betted on when it was 5.85 then that's okay. I am not gonna accept my original bet as a refund. That would be a terrible loss, considering bitcoin has dropped as well.

Lets say I had bet 0.1 BTC, that would return me 0.585 BTC a profit of 0.485 BTC.
Right now to make a profit of 0.485 BTC under the current odds of (1.55) I would have to bet around 0.882 BTC to get in return 1.3671BTC with a profit of 0.4851 BTC

There for you can see if you do the maths I would have to bet almost 9 time's as much as I did when I first placed the bet. I should get my money at a cash out feature rate, not my original bet. This is a total robbery.

I interpreted it as wagers that settle in the future. Most likely they're making an exception for you, and only left "no stake return" part so that people don't try to make a large wager and then self exclude if it ends up looking like a loss.

Your message is about future wagers, as it also says that they do not return the stakes which in my case they say they do because it is completely different. Nothing about wagers that you have made before your self exclusion and that were still active. Where does it say anything about that in their t&c?

They aren't obligated to do anything because it's clearly written in their T&C which you agreed to when requesting a self exclusion:


Your fault for not properly reading the terms. It's unfortunate, but that is how their terms are set up.

EDIT::::
I found something extremely interesting that changes this whole situation guys and I have attached the pictures in this post.

I went back to my self exclusion emails and I found out that I had requested to be self excluded for 150 days (not permanent). Because I had these bets going on and I did not forget about them I realise now. They placed a lock on my account untill I told them how long I wanted to be self excluded, because they did not have a option for 150 days. Only one week, one month and 6 months. I never answered how much I wanted to be self excluded figuring that they say that my account will remain blocked untill I give a answer so that would be the same as me wanting to stay banned for as much as I need, I figured I could just come back 150 days later and collect my bets if they had won. However now I email them in january and they say that my account remains closed because I had stated that I had gambling problems and now they also void my bet because of this. Keep in mind that, the day and the days after they were talking about blocking my acount for 1 day till 6 months at a max, never about a permanent self exclusion. I did not want this because I had ongoing bets. This changes everything and I have pictures, I never said after my first email on 6-12-2018 that I wanted to be permantely self excluded. This means they are breaking their t&c right? I did NOT request to be permantely banned I emailed specificly 150 days because I had ongoing bets. SCAMMERS!!

6-12-2018
I emailed to ask my account to be self excluded for 150 days (because I had ongoing bets that I actually did remember).
I said I had gambling issues and that I wished to take a cool off period for the time being hoping that my situation would get better.
Within a hour sportsbet replies with that they have placed a 24 hour cool off period on my account and that someone would be in touch for the self exclusion options.Thank you for contacting us.

The email:
We have now placed your Sportsbet.io account on a 24 hour cool off period which will finish on 07 December at 12:07 AM GMT. You will not be able to access your account for this time period.

We will endeavour to comply with our self-exclusion policy but, will not be held accountable or liable if you attempt to open any new accounts or play on our site.

During this time a customer service representative will be in contact with you to discuss your request and to inform you of some of the options available to you.

Many Thanks

Sportsbet.io Compliance Team  

7-12-2018
I would like to assure you that your Sportsbet.io account will remain closed while we await your response to our self-exclusion options

In addition, I would like to share that information with you again.  

At Sportsbet.io we offer a platform and services that enable our clients to enjoy gaming and betting. Our aim is to provide you with a safe, secure, regulated environment which will give you a pleasant and rewarding experience. We encourage our clients to enjoy our services, while gambling, without spending more money than they can afford to lose, spending too much time or allowing their gambling to cause a negative effect on their lives.

It is very important not to rely on paying for life's necessities with possible gains from gambling as this is not guaranteed in any-way.
 
Sometimes a short break away can be really useful in assisting you with gathering your thoughts and stopping you from making any rash decision that you wouldn't usually make in a stressful situation. On occasion, longer or even a permanent break is the best solution if you are struggling with the negative effects you have informed us your gambling is having on your daily life.

Your wellbeing is of the utmost importance. Therefore I would like to share the following information  with you; we can offer you:
1-week self-exclusion.
1-month self-exclusion.
6-month self-exclusion.
This gives you time to reflect on your situation and allows us to check in with you after your self-exclusion period to see if there is any further assistance we can offer you.

If after reviewing our self-exclusion process, you still require a permanent self-exclusion, please inform us in your response.

A response will be required to the following email in order for us to assist you promptly so, please take the time to read through the full.

Please see a link to our Sportsbet.io self-exclusion terms and conditions,
https://sportsbet.io/support/responsible-gambling-terms-and-conditions

Once you have self-excluded, you will not be able to access your account for the time period selected. This will not be reversed for any reason. We will endeavour to comply with our self-exclusion policy but, will not be held accountable or liable if you attempt to open any new accounts or play on our site.

8-12-2018
As we have not received the requested response to our self-exclusion options, sent to you early morning and evening of the 7‌th December 2018, your account will remain closed until you are ready to discuss further.

Edit pictures:

https://imgur.com/a/0yVCoZv
https://imgur.com/a/0j9DAIe

I messaged them clearly to be self excluded for 150 days so that I can collect my bet after if it wins and now they just void it and choose to permanent self exclude me when in the beginning they didnt they gave me options to be self excluded for the selected days!

OLD POST:

Hello, sportsbet.io has voided my bets that I had set half a year ago. At the odds of 5.85 and now they currently 1.33 and they have voided it because I have had self excluded my self and I forgot about it. They should of had atleast reminded me that they were there. This says alot about the people who work at the casino, my advice is to stay alert and watch out people who gamble there keep in mind that I been with them since 2016 and never had issues untill now. My bet is most likely going to win, and they are simply voiding it. A bet that I made before the self exclusion took part. Unbelieveable.

I have self excluded my account permantely with sportsbet.io

After a month, I realised that I had ongoing bets which I had completely forgotten about.

I have had placed a bet on liverpool winning the premier league (odds 5.85)
I have had placed a bet on fc barcelona winning the champions league (odds 8-9)

Now I had contacted sportsbet.io this week about it and asked for more information about this, as I assumed it would be okay for me to send my bitcoin address incase I do end up winning those bets that I placed back in september 2018. They told me that have now voided my bets and wish to return my initial stake which I do not agree with.

Why?
The bet that I had placed on liverpool had a odds of 5.85 , which is sitting right now at 1.33 only because they are number one in the league and they will most likely win the premier league. This is a huge difference.
Same goes for the fc barcelona bet, i had set it at 8-9 odds and right now its 5.40 on their website.

I feel like I am being robbed left to right, specially on the premier league bet because a odd of 5.85 is hard to beat, but the one of 1.33 is most likely to win specially when they are leading the premier league. If they want to void my bet, then I should atleast get my bet back at cashout value.

I just cannot imagine, that someone. Litterly anyone, could place a bet in september before the premier league starts for lets say manchester united to win the league and it would have a odds of 10. Lets say this person would bet 0.1 BTC. And then when it is january, and he notices that it is impossible for manchester united to win.. and the odds are now x100 instead of 10. He simply self excludes him self and gets he's initial 0.1BTC bet back? This does not make any sense and I would never believe that sportsbet would agree to this, they are simply agreeing to mine issue because the odds have changed dramaticly and if they would do this then they would earn with it as to why I feel like I am being robbed completely.

Keep in mind that the odds are now 1.33 instead of 5.85  so I would need to wager more then a btc to get the same profits.
Lets say I had bet 0.1 BTC, that would return me 0.585 BTC a profit of 0.485 BTC.
Right now to make a profit of 0.485 BTC under the current odds of (1.55) I would have to bet around 0.882 BTC to get in return 1.3671BTC with a profit of 0.4851 BTC

There for you can see if you do the maths I would have to bet almost 9 time's as much as I did when I first placed the bet. I should get my money at a cash out feature rate, not my original bet. This is a total robbery.

Please give me your take on this. How would you feel? I have responded to their message and I'm awaiting now.