sportsbet.io not replying to emails | Bitcointalksearch.org

JollyGood

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Quote from: AHOYBRAUSE on October 10, 2024, 11:54:05 PM

OP, why are you so adamant to keep playing? I mean it's not like sportsbet.io has a VIP level that you keep since they have a different VIP system than most other sites.
You complain that you "lost a lot", so why do you want to keep going? Obviously you have some kind of issue that was discovered by the people working for sp.io, and as mentioned before they HAVE TO ban you if there are any signs of problematic gambling. If they don't take action they violate their license agreement and may lose the license.

He stated his belief was Sportsbet closed his account because they were worried he would win back those losses he incurred and would make a profit. The analogy is completely flawed, I think he used the words "they were scared he would win".

What is clear is this, if someone was registered at a gaming/casino website and one day found their account closed, they should ask for the reasons and when told (whether they accept or refute it) they should at least be dignified enough to stop chasing them to re-open the account. If they wanted to carry on betting there are many other options, he can choose from many different casinos.

Quote from: AHOYBRAUSE on October 10, 2024, 11:54:05 PM

We also had people here that admitted to gambling problems and made a scam accusation against a site (don't remember which one, guess it was BC or rollbit) because the site didn't take action even though he told them in the chat about his addiction. So he continued gambling and obviously lost more, then came here to complain that they didn't take action while knowing about it and threatened to sue.
Obviously sp.io doesn't want a similar situation and did the only thing they could.

If there are concerns about possible problem gambling or possible addiction, any reputable casino should take appropriate action.

Quote from: AHOYBRAUSE on October 10, 2024, 11:54:05 PM

You need to understand this before blaming everybody for commenting here. It's not about casino promotion, it's stricktly about that you are wrong in this one and your temper won't help you to get any support as well!

The OP is frustrated at how he claims he was mistreated by the casino therefore he has alienated almost very member that has taken an interest in the matter. He thinks by posting here members are not really interested in the issues but are just promoting their signatures or they are working for the casino. That attitude does not help.

AHOYBRAUSE

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OP, why are you so adamant to keep playing? I mean it's not like sportsbet.io has a VIP level that you keep since they have a different VIP system than most other sites.
You complain that you "lost a lot", so why do you want to keep going? Obviously you have some kind of issue that was discovered by the people working for sp.io, and as mentioned before they HAVE TO ban you if there are any signs of problematic gambling. If they don't take action they violate their license agreement and may lose the license.

We also had people here that admitted to gambling problems and made a scam accusation against a site (don't remember which one, guess it was BC or rollbit) because the site didn't take action even though he told them in the chat about his addiction. So he continued gambling and obviously lost more, then came here to complain that they didn't take action while knowing about it and threatened to sue.
Obviously sp.io doesn't want a similar situation and did the only thing they could.

You need to understand this before blaming everybody for commenting here. It's not about casino promotion, it's stricktly about that you are wrong in this one and your temper won't help you to get any support as well!

fsl044

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Quote from: JollyGood on October 10, 2024, 04:46:53 PM

As a result of the approach the OP has taken, I have no sympathy for his predicament as far as him not being allowed to bet at Sportsbet is concerned because of his attitude. Regardless of what he might state, we do not know if he has a gambling addiction or not but I have lost interest in anything he has to say. Here are some of the words the OP has been using, they are justification why he deserves to be ignored:

Quote from: fsl044 on October 07, 2024, 10:52:04 AM

Hi,
I got a reply from your team today but your stupid team won't activate my account because they are concern about my gambling problem, is this a joke ? i am 31 year old grown ass man and i only gamble with 10% of money i earn, so that's probably a scam if you won't activate my account, seems like your team is scared that i may recover the money i lost on your website

Quote from: fsl044 on October 07, 2024, 03:15:32 PM

what attitude, you disable my account and you don't want me to get mad ? i lost thousands on your website in past 5 years and this is how you guys treat members ??

Quote from: fsl044 on October 08, 2024, 06:03:44 AM

what you mean how i treat others, you have nothing good to say, most of you are replying just so your can promote a casino in your signature, stop assuming things and act like a smartass, my account is 5 years old and i only gamble with 10% of my money

Quote from: fsl044 on October 09, 2024, 05:59:22 AM

ok you got what you came for ? congrats on promoting your signature, don't tell me to keep calm, it's been 5 days already , look like this forum is full of clowns who just come here to promote their signature.

Quote from: fsl044 on October 10, 2024, 08:16:04 AM

PS: bunch of clowns will comment on this thread to promote casino in their signature , don't listen to them they are also fraud and they always comment in support of casinos

Quote from: fsl044 on October 10, 2024, 09:28:44 AM

It's a scam, banning after losing big amount is joke, if they are so worried about people they should not run casino at first place, and yes it does reflect you are just here for attention and as i said you will support fraud

Quote from: fsl044 on October 10, 2024, 04:03:07 PM

first thread was different than this one , if you stop being blind and read it ? other thread was not replying to email and now this thread is about they permanently closed my account , so gtfo with your signature promotion

you are so desperate to promote your signature i can see that , I don't need your sympathy and neither i care you lost interest, no one asked you to take interest at first place, i don't need anyone with casino in their signature should bother to reply here

JollyGood

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As a result of the approach the OP has taken, I have no sympathy for his predicament as far as him not being allowed to bet at Sportsbet is concerned because of his attitude. Regardless of what he might state, we do not know if he has a gambling addiction or not but I have lost interest in anything he has to say. Here are some of the words the OP has been using, they are justification why he deserves to be ignored:

Quote from: fsl044 on October 07, 2024, 10:52:04 AM

Hi,
I got a reply from your team today but your stupid team won't activate my account because they are concern about my gambling problem, is this a joke ? i am 31 year old grown ass man and i only gamble with 10% of money i earn, so that's probably a scam if you won't activate my account, seems like your team is scared that i may recover the money i lost on your website

Quote from: fsl044 on October 07, 2024, 03:15:32 PM

what attitude, you disable my account and you don't want me to get mad ? i lost thousands on your website in past 5 years and this is how you guys treat members ??

Quote from: fsl044 on October 08, 2024, 06:03:44 AM

what you mean how i treat others, you have nothing good to say, most of you are replying just so your can promote a casino in your signature, stop assuming things and act like a smartass, my account is 5 years old and i only gamble with 10% of my money

Quote from: fsl044 on October 09, 2024, 05:59:22 AM

ok you got what you came for ? congrats on promoting your signature, don't tell me to keep calm, it's been 5 days already , look like this forum is full of clowns who just come here to promote their signature.

Quote from: fsl044 on October 10, 2024, 08:16:04 AM

PS: bunch of clowns will comment on this thread to promote casino in their signature , don't listen to them they are also fraud and they always comment in support of casinos

Quote from: fsl044 on October 10, 2024, 09:28:44 AM

It's a scam, banning after losing big amount is joke, if they are so worried about people they should not run casino at first place, and yes it does reflect you are just here for attention and as i said you will support fraud

Quote from: fsl044 on October 10, 2024, 04:03:07 PM

first thread was different than this one , if you stop being blind and read it ? other thread was not replying to email and now this thread is about they permanently closed my account , so gtfo with your signature promotion

UPDATED TO ADD THE FOLLOWING:

Quote from: fsl044 on October 10, 2024, 05:36:58 PM

you are so desperate to promote your signature i can see that , I don't need your sympathy and neither i care you lost interest, no one asked you to take interest at first place, i don't need anyone with casino in their signature should bother to reply here

fsl044

newbie

Activity: 14

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Quote from: CryptSafe on October 09, 2024, 01:10:45 AM

From all I have read here, OP seems to not be patient with the casino team to reaching a resolve on how to tackle OP issue. It is possible that their observations on OP account is true and would in their own efforts try to see how they could help OP possibly control his gambling lifestyle if at all OP would give in to it and allow them to come up with I resolution.

Maybe they are just worried over OP losses as stated by OP and looking at possible means of helping OP. I will suggest OP be patient and calm with them to get back to him as they have already promised and I also believe they would come up with solutions to OP predicament. You should stop acting in such manner so they do not see you as being rude and disrespectful because that approach could just make them not give you the attention you desire. Be calm, patient and of good conduct while waiting to hear from them.

ok you got what you came for ? congrats on promoting your signature, don't tell me to keep calm, it's been 5 days already , look like this forum is full of clowns who just come here to promote their signature.

CryptSafe

sr. member

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From all I have read here, OP seems to not be patient with the casino team to reaching a resolve on how to tackle OP issue. It is possible that their observations on OP account is true and would in their own efforts try to see how they could help OP possibly control his gambling lifestyle if at all OP would give in to it and allow them to come up with I resolution.

Maybe they are just worried over OP losses as stated by OP and looking at possible means of helping OP. I will suggest OP be patient and calm with them to get back to him as they have already promised and I also believe they would come up with solutions to OP predicament. You should stop acting in such manner so they do not see you as being rude and disrespectful because that approach could just make them not give you the attention you desire. Be calm, patient and of good conduct while waiting to hear from them.

Slow death

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Quote from: fsl044 on October 08, 2024, 06:03:44 AM

what you mean how i treat others, you have nothing good to say, most of you are replying just so your can promote a casino in your signature, stop assuming things and act like a smartass, my account is 5 years old and i only gamble with 10% of my money

In my opinion, when someone creates a thread in this section, it should be as clear as possible, by that I mean that the person should tell all the details of what happened. In this case, you need to tell what you said in the chat or email that led the casino team to think that you have a gambling problem. Because from what I understand, you don't have any money in your casino account at the moment and if the casino only cared about money, they could let you keep playing and they would be making a profit. But the casino is showing that they care about you, they don't want you to have a gambling problem. In my opinion, you should stop playing. It's been 5 years of playing as you said, so stop playing for a few years.

acroman08

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Quote from: sportsbet.io on October 07, 2024, 09:55:16 AM

@fsl044 - you account was temporarily closed due to some concerning comments over live chat/email.

I remember in past threads posted here in the forum where an account was banned for saying suicidal thoughts on live chat. now I am curious about what was said that led to OP's account being temporarily closed. I'm guessing it is less concerning than what I previously mentioned since the account was just temp[orarily closed(at the moment)

Quote from: fsl044 on October 07, 2024, 10:52:04 AM

Hi,
I got a reply from your team today but your stupid team won't activate my account because they are concern about my gambling problem, is this a joke ? i am 31 year old grown ass man and i only gamble with 10% of money i earn, so that's probably a scam if you won't activate my account, seems like your team is scared that i may recover the money i lost on your website

sorry man but your age doesn't really mean anything to them and I doubt they are scared that you'll recover the money you lost on their website. also, casinos usually have protocols they have to follow when they see a gambler showing signs of gambling problems(doesn't matter if they only gamble 10% of the money they earn).

holydarkness

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Yes, I'm an asshole

Quote from: fsl044 on October 08, 2024, 06:03:44 AM

what you mean how i treat others, you have nothing good to say, most of you are replying just so your can promote a casino in your signature, stop assuming things and act like a smartass, my account is 5 years old and i only gamble with 10% of my money

Actually, the ones who commented on your thread are mostly those who frequently overseeing cases and disputes against casinos, whom usually don't really care about their signature post count and more interested to get things done. But, okay, let's break this down further and dive deeper, do you have other accounts on other casinos? Stake? BC?

fsl044

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Quote from: AHOYBRAUSE on October 07, 2024, 09:06:57 PM

Well, here we have it. OP, you should watch out the way you treat others and yourself. If there is any sign of problematic gambling sp.io as well as any other site is basically forced to take actions, otherwise they are going against their license.

If you wrote silly stuff in the chat that's on you, and only you. I have seen similar case where people "just for fun" (so they claimed) said nonsense like "I will xxxx myself" in the chat and minutes later they were gone, and that is actually the right thing to do. I every "joke" there is also a bit of truth.
If you don't have any money still sitting on the site there is no scam, you have just been excluded, simple as that. And if there was money left sites always refund them if there is an exclusion like yours.

Good luck for the future.

what you mean how i treat others, you have nothing good to say, most of you are replying just so your can promote a casino in your signature, stop assuming things and act like a smartass, my account is 5 years old and i only gamble with 10% of my money

AHOYBRAUSE

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Well, here we have it. OP, you should watch out the way you treat others and yourself. If there is any sign of problematic gambling sp.io as well as any other site is basically forced to take actions, otherwise they are going against their license.

If you wrote silly stuff in the chat that's on you, and only you. I have seen similar case where people "just for fun" (so they claimed) said nonsense like "I will xxxx myself" in the chat and minutes later they were gone, and that is actually the right thing to do. I every "joke" there is also a bit of truth.
If you don't have any money still sitting on the site there is no scam, you have just been excluded, simple as that. And if there was money left sites always refund them if there is an exclusion like yours.

Good luck for the future.

holydarkness

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Yes, I'm an asshole

Quote from: fsl044 on October 07, 2024, 03:15:32 PM

Quote from: sportsbet.io on October 07, 2024, 11:04:35 AM

Hi,

The attitude in that response shows everyone what you are able to do via email to our team who tries to help you.

I won't be in a position to reverse the decision of our releveant department.

Again, this isn't a scenario for a scam accusation thread. It is up to the bitcointalk moderators on whether or not this thread should be pulled down.
Either way, I don't have any new information to share with this case.

regards,

Steve.
Sportbet.io

what attitude, you disable my account and you don't want me to get mad ? i lost thousands on your website in past 5 years and this is how you guys treat members ??

Well, OP, if you do have a gambling addiction or signs of irresponsible gambling, then sadly what Steve said above is true; there is no scam happened here. Sportsbet was, in fact, just doing their duty and responsibility to ensure safe gambling environment.

fsl044

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Quote from: sportsbet.io on October 07, 2024, 11:04:35 AM

Hi,

The attitude in that response shows everyone what you are able to do via email to our team who tries to help you.

I won't be in a position to reverse the decision of our releveant department.

Again, this isn't a scenario for a scam accusation thread. It is up to the bitcointalk moderators on whether or not this thread should be pulled down.
Either way, I don't have any new information to share with this case.

regards,

Steve.
Sportbet.io

what attitude, you disable my account and you don't want me to get mad ? i lost thousands on your website in past 5 years and this is how you guys treat members ??

sportsbet.io

legendary

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Make winning bets on sports with sportsbet.io!

Hi,

The attitude in that response shows everyone what you are able to do via email to our team who tries to help you.

I won't be in a position to reverse the decision of our releveant department.

Again, this isn't a scenario for a scam accusation thread. It is up to the bitcointalk moderators on whether or not this thread should be pulled down.
Either way, I don't have any new information to share with this case.

regards,

Steve.
Sportbet.io

fsl044

newbie

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Quote from: sportsbet.io on October 07, 2024, 09:55:16 AM

Hi All,

Sorry for the delayed response.. been travelling a bit.

@fsl044 - you account was temporarily closed due to some concerning comments over live chat/email.

When an account is temp closed (for whatever reason), unfortunately that does mean live chat is not a option.. mainly cause we would get spammed by everybody if we had live chat open to everybody.

Sportsbet.io takes comments and emails stated by a registed customer of a personal nature extremely seriously when they move outside the normal customer query levels.

Your account has been moved to another area of the sportsbet.io business for futher consultation and I am sure they will be in contact with you today (monday) or at the latest, Tuesday. Pls pm me if you haven't heard by Tuesday PM.

Also, I appreciate your concern, but this isn't a scam accusation scenario for bitcointalk. This is just a case of yourself not getting immidiate attention on this matter.

Not replying to a email in 30 minutes is not a scam.

Let me know if our guys don't get back to you by Tuesday pm and Ill chase up for you.

Many thanks..

Steve.

Sportsbet.io

Hi,
I got a reply from your team today but your stupid team won't activate my account because they are concern about my gambling problem, is this a joke ? i am 31 year old grown ass man and i only gamble with 10% of money i earn, so that's probably a scam if you won't activate my account, seems like your team is scared that i may recover the money i lost on your website

sportsbet.io

legendary

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Make winning bets on sports with sportsbet.io!

Hi All,

Sorry for the delayed response.. been travelling a bit.

@fsl044 - you account was temporarily closed due to some concerning comments over live chat/email.

When an account is temp closed (for whatever reason), unfortunately that does mean live chat is not a option.. mainly cause we would get spammed by everybody if we had live chat open to everybody.

Sportsbet.io takes comments and emails stated by a registed customer of a personal nature extremely seriously when they move outside the normal customer query levels.

Your account has been moved to another area of the sportsbet.io business for futher consultation and I am sure they will be in contact with you today (monday) or at the latest, Tuesday. Pls pm me if you haven't heard by Tuesday PM.

Also, I appreciate your concern, but this isn't a scam accusation scenario for bitcointalk. This is just a case of yourself not getting immidiate attention on this matter.

Not replying to a email in 30 minutes is not a scam.

Let me know if our guys don't get back to you by Tuesday pm and Ill chase up for you.

Many thanks..

Steve.

Sportsbet.io

paid2

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I worked for some time as a Risk agent for a group that included a large number of online casinos (not Sportsbet.io I might add), and I just want to respond to OP who is surprised that his cousin got a response when he didn't got one himself.

Most services have a thematically divided support teams: the same agents don't answer everything: if you were in a cool-off period, I bet your case is handled by someone from a Risk team (or "Responsable Gaming" team, or whatever depending on the company), whereas a request concerning a lambda question about a game or classic site operation will be dealt with by classic customer support team (for example). You shouldn't compare different timescales when the situations are different.

BitcoinGirl.Club

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Farewell LEO: o_e_l_e_o

Quote from: fsl044 on October 06, 2024, 09:14:10 AM

Quote from: BitcoinGirl.Club on October 06, 2024, 09:09:48 AM

@fsl044, user jeremypwr already asked to you PM him. Did you PM yet?

Yes i did, he said thank you and after that no reply yet

You laterally was not able to wait an hour! Man!!
Anyway, jeremypwr is on the driving seat. Keep us posted.

acroman08

legendary

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Quote from: fsl044 on October 06, 2024, 09:14:10 AM

Quote from: BitcoinGirl.Club on October 06, 2024, 09:09:48 AM

@fsl044, user jeremypwr already asked to you PM him. Did you PM yet?

Yes i did, he said thank you and after that no reply yet

you should have some patience, jeremypwr isn't always online in the forum so it's understandable that he wouldn't be able to reply instantly, also, the guy said he replied to you less than an hour after your post. Anyway, I hope you get your issue resolved soon but if you ask me(and no offense), judging alone from this thread it seems like you need more time to cool off.

AHOYBRAUSE

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Quote from: jeremypwr on October 06, 2024, 09:21:13 AM

Hey guys,

I replied to fsl044 in literally less than 1 hour after his post.
We are currently looking into this matter as we speak.

Thank you!

jeremypwr
Sportsbet.io

Unfortunately some people don't have patience and in this case he seems not really appreciative of that fact that you even messaged him and trying to help.
Some people really expect answers within 5 minutes, but that's not how this works.
Hopefully this gets resolved soon!

Topic: sportsbet.io not replying to emails (Read 517 times)