I was placing bets on volleyball and then on tennis with 4 mbtc.
It wasn't getting placed and all the time it showed that it has failed to place the bet.
Then suddenly I saw my account balance has become 0 and there is no active bet in progress. The balance just disappeared and I had no active bets on my account.
So I contacted support and after 5-10 minutes of contacting support which also joined up late, then I saw that now there is an active bet on one tennis match. The bet got placed actually after contacting support.
That bet got placed around 10 minutes after what I actually wanted to do. and so eventually i lost that bet.
This is not even my fault, it was caused by a serious time lag between my clicking and actually placement of the bet. And while placing it showed the bet has failed and did not get placed. At the same time it also started to show that the site is now under maintenance.
I feel cheated because of the glitch and now I have lost my money. Feeling cheated at this time.
I want my money to be reimbursed.
Please properly look into this issue and read this email carefully because you won't get my issue without properly reading this email.
Please take necessary actions and get my balance back.
Hoping for some resolution.
username : murakh
I really feel scammed now.
EDIT : The support also says this now :
"I see you've attempted the bet placement for 8 times, however it wasn't placed in the end, seems that the funds didn't return either."
and
"Right, I see completed return attempt after which the funds were taken again but not returned. I'll add these details to the report and the sports book department will investigate it."
Let us see if you guys even investigate something and if some solution comes out.
From the story, it does seem that you wanted to place those bets, and you would have placed them if the website hadn't malfunctioned, right? Or was the intention to place the bet only on volleyball, whereas you tried clicking on tennis just to see whether the website works? If the former is true, and you would have placed the money on the tennis bet anyway, I don't see why the money should be reimbursed. If, however, you were actually trying to put it on another bet or put a different amount of it, and only due to a malfunction it all ended up on the tennis bet, it's a different story. I am sure Sportsbet won't live the case unresolved, and they will come to a justified solution. Don't feel scammed, your case is just not an obvious one, so it requires investigation. Good luck!