Topic: Sportsbet.io violated their own self exclose license terms. (Read 632 times)

Then I would like to ask your platform, there is no reason to freeze my account funds, but also asked me to carry out KYC, even if I did not get any reply from KYC, my money has been frozen in your platform? Can you give a reasonable explanation and solution?

Hi,

This matter is being dealt with between the appropriate department and the customer concerned. We won't be making any further comments here in a public forum. thanks guys. Steve.

I am really sorry on your situation and I think you need help with your gambling addiction. First of all I do not have any association with Sportsbet.io. This is my opinion,  I don't think you need to make such a thread, since the issue is mostly about your gambling addiction, and maybe mishandled by Sportsbet. I bet on Sportsbet.io several times and got a little issue and their support quickly response and solve my issue.

This is still going on. I have added new edvidence to my case and sportsbet is reviewing everything. Been over 2 weeks now since a update from them they are bussy with it. I will keep everyone posted.

I understand you and also not so sure about what the implications are. So lets get this straight, you gambled and than you lost money like everyone else and than you wanted to get out, so far that is quite normal. After you excluded yourself which is your right and they banned you which they should be doing you got out perfectly fine.

So far that is amazing, it shows that you are a smart sane person. However, after all of this, you end up gambling again and said you wanted your account to be opened again, now you can ask that but you want sportsbet to NOT open your account when you want so they can stop you from gambling. Which they should have done. However you do realize you could just open another account right ? Sportsbet is not responsible for your loss, you are responsible for your loss.

All sportsbet did was manage to get you gambling on your old account instead of creating a new one. I am not sure about what you want neither? I mean you obviously not want your money back, that would be incredibly silly to expect but I just assume you want them to be punished? That is reasonable depending on the type of punishment.

Okay, thanks for the explanation, I'm out of this topic then.

I was posting real information about my particular, recent experience. I spoke in general terms and did not mention any reference to a player. I will not discuss the identity of the person involved, regardless if you claim to have done this behavior or not.
Best of luck to you. (No hard feelings on this end).

This post is full of lies and it's unacceptable we will allow this to continue, please refer to this thread for the only honest and real facts in regards to the case Acarli is mentioning:

https://bitcointalksearch.org/topic/betbitcom-topic-closed-5085983

I bet there are a ton of millionaires out there who use the word bro you wanna call them a scammer? what has being a scammer to do with anything? if I lie about my case, then the licensed company which is curacao obviously SEE'S THAT RIGHT? As they review everything with the casino and then they make the final decision. Brainless genius just fyi I am using CAPS because you obviously don't understand the situation here so I am trying to highlight for you the key points

Calling us kids while using random caps is hilarious. Also using "bro" is a huge red flag for being a scammer. I've been selling digital items here for going on 5 years and have learned that the users of "bro" online are almost always going to end up being a scammer.

Bro i dont care what u trying to think in that head of yours saying i am planning a attempt blabla at the end of the day i self excluded my self permantely and they did not grant this, they lifted my permantely self exclusion it does not matter even if i lost 10 euro at the end of the day they broke their casino's LICENSE. Thats what we are ARGUING about. Not your useless assumptions.

Its so funny how I get 1000 times better replies on askgamblers forums then bitcointalk, bitcointalk is seriously full of bunch of kids who don't have any experience in such type of things.

And another thing what im doing is not a dishonest scheme, there are more then 1000 situations on the internet with the exact same issues, who GET SOLVED in the casino refunding the damages as they are in VIOLATION. NOT ME, I CLEARLY EMAILED SAYING I WANT TO BE SELF EXCLUDED, THEY SHOULDVE TAKEN CARE OF THIS SERIOUSLY AND NOT UNLIFT IT LIKE THAT.  The only problem im having is that they are license by curacao and not my bigger companies like in malta. If that was the case then i wouldve won this by now, curacao is taking forever to handle this case.

No one cares about your useless opinion mate.

You may not define the following as helpful but it is what I feel is an honest assessment of this thread and your actions. It sounds like anyone that says you're in the wrong here is being labeled by you as "unhelpful". This is the internet where people don't really care what you think is helpful or not and will give their opinion on the matter regardless of what you're going to think/feel about it.

I am probably not alone in feeling like OP is grasping(defined as greedy; avaricious). I feel like this was a poorly planned attempt at freerolling on your second deposit/set of deposits after they lifted the self exclusion. Had you won you would have gladly taken the payout but since you lost you're attempting to get the money back via a dishonest scheme(otherwise known as scamming/fraud) all after losing 5k euro in the first round. Assuming you did request a self exclusion and they removed it that is a pretty clear violation of their terms but you are the one who both requested the self exclusion and requested that it be lifted. I would also guess that there is more to this story that isn't being told on your part and the casino simply can't give out information about your specific case due to privacy issues. I say take this as an expensive life lesson and get some help with your obvious gambling problem. Self exclusion from any one casino is not going to help in the long term or solve the underlying problem as there are new casinos poping up almost daily.

Any reputable gaming operator cannot give out information publically regardless of the situation. They have their hands tied, no matter the accusations.

You should worry more about your gambling control issue as opposed to recovering the consequences of your issues.

and what happend?

Everything has been represented accurately. I have pictures who can be confirmed by you easily. At the of the day  I said I want to be permantely self excluded and thats what should of had happend. Their terms and conditions clearly say the following: Once a self-exclusion is applied to your account, it will stay in place until the request time has finished, it will not be reversed or decreased for any reason. Permanent self-exclusions will remain closed indefinitely.

I emailed them litterly saying the first sentence the following

I want to have my account “xxxxx” to be self excluded permantely.


I think they fail to understand the fact that I had sent out a email asking to be permantely banned which is a fact and they did not grant this which is a fact as they broke down their own terms by unblocking a permantely ban which is also a fact and because of this all being proven facts. They are in violation and owe me a refund for everything that I lost since the casino unblocked me.

They sent me a email saying curacao has not contacted them yet. I contacted curacao friday so im still waiting.

OP, when you closed your account, did you ask to close your account or to be self excluded? If you asked to be self excluded did you ask for this to be for a given period of time or permanently?

Obviously a huge difference between Self Exclusion and Account Closure. When they confirmed to you your account was blocked (I assume they sent an email?) Did that refer to the account being closed or self excluded?

Appreciate it may sound like an irrelevant difference, but perfectly normal for a company to open a closed account, very different to open a self excluded account.

Someone who asks gamblers while having a legal issue is possibly not able to assess what is helpful and what not!

Oh and btw, the most helpful posts were already posted.

Hi areezy,

With regards to your query, our compliance team has been in touch with you, will continue to be in touch with you and we are committed to assisting you in the appropriate manner. While I can sympathise with what you have written, there are some things that are not being represented accurately. We cannot comment publicly on individual user's accounts as I am sure you can appreciate however as stated, we are committed to working together to assist where appropriate. Should you have any queries or comments, please get in touch with our compliance team.

Kind regards,

Mark
Sportsbet.io team