This is one of the reasons why i cant comprehend to any casino who don't allow to re-verify your KYC docs after failing it especially if you completed the level 3 KYC and now only for "Source of funds" docs. They don't even give a detailed answer despite of your available balance which is a huge amount to consider.
I suggest to bring it to AskGamblers just like others mentioned, i hope your case will be resolved soon.
Topic: Stake.com has permanently closed my account with 17 000 USD in it - page 3. (Read 656 times)
When I read your story I bet you were a sport bettor, after looking at your post history it seems I was right. So I guess you've also mainly used this casino for its sportsbook. To be honest, I would be surprised if they've really revoked your KYC because of a revamp of their system. Contrary to what some people say on the Gambling board, fully completing the KYC procedure before depositing funds and starting to gamble doesn't prevent this casino to lock your account if they spot you as a bettor making profits. They will just revoke it and never approving it again.
@OP, There is lack of professionalism from Stake live support agent in your case. They should have stated the exact reason for closing your accounts permanently instead of asking you to read the whole terms. BTW, if we look into the terms of Stake, then we can see that
• Terms 4.19, 4.21 & 4.22: There are several things mentioned in these terms, including the 'source of funds verification'. It also says about withholding funds and suspending user account.
• Terms 8.12: Says about withholding and blocking user account. It is related to money laundering.
• Terms 12.7: Says about withholding and blocking user account permanently. It is related to bonus abuse.
I guess your issue is related to the combination of terms 4.19, 4.21 & 4.22. Askgamblers is suitable place to get help for your issue as Stake representative doesn't give reply here.
• Terms 4.19, 4.21 & 4.22: There are several things mentioned in these terms, including the 'source of funds verification'. It also says about withholding funds and suspending user account.
• Terms 8.12: Says about withholding and blocking user account. It is related to money laundering.
• Terms 12.7: Says about withholding and blocking user account permanently. It is related to bonus abuse.
I guess your issue is related to the combination of terms 4.19, 4.21 & 4.22. Askgamblers is suitable place to get help for your issue as Stake representative doesn't give reply here.
I see more cases appearing day after day with Stake Casino regarding the rejection of documents during the KYC process. However, each case is always handled by the team either by giving another chance, or at least given a valid reason for the permanent account disable.
In your case, this is not the first time you have encountered this issue with multiple other casinos, we can’t understand the reason yet. For me as a gambler in many casinos, I rarely even go through the KYC process. However, when I do get a request to upload my documents, even if one of my documents is rejected, the casino team always give me more chances and explanations to upload another document.
If this issue is appearing with you for the first time, it means you either broke one of the casino’s rules or you are on a blacklist in their KYC system.
In your case, this is not the first time you have encountered this issue with multiple other casinos, we can’t understand the reason yet. For me as a gambler in many casinos, I rarely even go through the KYC process. However, when I do get a request to upload my documents, even if one of my documents is rejected, the casino team always give me more chances and explanations to upload another document.
If this issue is appearing with you for the first time, it means you either broke one of the casino’s rules or you are on a blacklist in their KYC system.
Even though I haven't taken a side yet, you should file a complaint with Askgamblers ASAP. Some these Stake KYC cases have gone on for months. Because of the amount, I feel that this one will be another.
Hi, you're not the first and only who got their previously-verified KYC revoked and required to re-perform it. It seems stake is revamping their KYC system and it might be one of the undesired side effect.
I understand that you're more than willing to re-perform Level-4 KYC and that you're previously passed them without any issue? Thus, ideally, you'll be easily pass this one too, if they give you a chance to do that?
Stake's representative are unfortunately not attending to any of accusation raised against them, but they have a staff that constantly monitoring this board and forwarding it to their team. Hopefully, with this, they will prompt their security and compliance department to re-open your KYC process.
I dare not to PM them, given they explicitly ask me to not send them any more PM. But I'll mention them here, just in case they use the notification bot and/or this case does not come to their awareness. Symphonized, do you mind to notify the compliance team and perhaps get this case re-visited? Giving OP another chance to perform SoW-level KYC?
I am reuploading your images for better understanding, and it might be wise to drop your stake username here, just in case.
I understand that you're more than willing to re-perform Level-4 KYC and that you're previously passed them without any issue? Thus, ideally, you'll be easily pass this one too, if they give you a chance to do that?
Stake's representative are unfortunately not attending to any of accusation raised against them, but they have a staff that constantly monitoring this board and forwarding it to their team. Hopefully, with this, they will prompt their security and compliance department to re-open your KYC process.
I dare not to PM them, given they explicitly ask me to not send them any more PM. But I'll mention them here, just in case they use the notification bot and/or this case does not come to their awareness. Symphonized, do you mind to notify the compliance team and perhaps get this case re-visited? Giving OP another chance to perform SoW-level KYC?
I am reuploading your images for better understanding, and it might be wise to drop your stake username here, just in case.
Im baffled over your reply, and honestly do not know what to say.
Ive used GPT this time, as the ammount is large. Ive also had it help me as this is quite the same complaint ive sent their liscense holder and AskGamblers.
I have no trouble uploading screens of my chatlogs, but I would ask you why I would come here with this claim if it was not legit? I am not looking for sympathy, im looking for someone from Stake to talk to me, and release my hard earn money.
My 3 other complaints have all been legitimate, and solved. I do not see a problem with any of those?
Ive now uploaded 3 screenshots from chat and my verification page.
Link in 1st post and here: https://imgur.com/a/SIfdduS
Ive used GPT this time, as the ammount is large. Ive also had it help me as this is quite the same complaint ive sent their liscense holder and AskGamblers.
I have no trouble uploading screens of my chatlogs, but I would ask you why I would come here with this claim if it was not legit? I am not looking for sympathy, im looking for someone from Stake to talk to me, and release my hard earn money.
My 3 other complaints have all been legitimate, and solved. I do not see a problem with any of those?
Ive now uploaded 3 screenshots from chat and my verification page.
Link in 1st post and here: https://imgur.com/a/SIfdduS
There surely is something wrong about you.
In no other "scam accusation" or complain posts you opened/wrote in recent months ( and there were some, Bitsler, Trustdice, Rollbit, ... ) you mentioned using a software to post here.
Your other posts also sound pretty well written, and they don't really sound like a translation software to be honest. So why suddenly using one now??
Many sites "withheld" your money before as you wrote it yourself several times. Though it seems it all got resolved. Still there seems to be a pattern to it and unless you show more that verifies your story (chatlogs and so on) there is nothing the community can do for you anyway.
Just another site added to your list to complain about so it seems.
In no other "scam accusation" or complain posts you opened/wrote in recent months ( and there were some, Bitsler, Trustdice, Rollbit, ... ) you mentioned using a software to post here.
Your other posts also sound pretty well written, and they don't really sound like a translation software to be honest. So why suddenly using one now??
Many sites "withheld" your money before as you wrote it yourself several times. Though it seems it all got resolved. Still there seems to be a pattern to it and unless you show more that verifies your story (chatlogs and so on) there is nothing the community can do for you anyway.
Just another site added to your list to complain about so it seems.
As english is not my 1st language, ive had help with ChatGTP to clean up my wording.
What happened::
Stake.com suddenly requested a new round of KYC verification, which I accepted and complied with fully. Despite submitting all required documents, including stamped payslips and bank statements for Level 4 verification multiple times, they decided to permanently close my account. I have not breached any of their Terms of Service and have only bet on major sports leagues. Now, they have stopped replying to my emails, and my wallet has been closed, preventing any withdrawals. I am at a loss for what to do next. I am a fair player who, unfortunately, had a significant amount of money in one casino account, and this situation is financially devastating for me. Is there anyone who can help me resolve this issue? I am prepared to upload any necessary documents I have previously sent to Stake.com to demonstrate my full compliance and transparency.
Scammers Profile Link:
[Provide the profile link here]
Reference Link:
[Stake.com]
Amount Scammed:
$17,000 USD
Payment Method:
[Crypto deposit]
Proof of Payment:
[At this time I do not want to dox my self.]
PM/Chat Logs:
[https://imgur.com/a/SIfdduS]
Additional Notes:
I am a fair player who, unfortunately, had a significant amount of money in one casino account. This situation is financially devastating for me. I am prepared to upload any necessary documents I have previously sent to Stake.com to demonstrate my full compliance and transparency.
What happened::
Stake.com suddenly requested a new round of KYC verification, which I accepted and complied with fully. Despite submitting all required documents, including stamped payslips and bank statements for Level 4 verification multiple times, they decided to permanently close my account. I have not breached any of their Terms of Service and have only bet on major sports leagues. Now, they have stopped replying to my emails, and my wallet has been closed, preventing any withdrawals. I am at a loss for what to do next. I am a fair player who, unfortunately, had a significant amount of money in one casino account, and this situation is financially devastating for me. Is there anyone who can help me resolve this issue? I am prepared to upload any necessary documents I have previously sent to Stake.com to demonstrate my full compliance and transparency.
Scammers Profile Link:
[Provide the profile link here]
Reference Link:
[Stake.com]
Amount Scammed:
$17,000 USD
Payment Method:
[Crypto deposit]
Proof of Payment:
[At this time I do not want to dox my self.]
PM/Chat Logs:
[https://imgur.com/a/SIfdduS]
Additional Notes:
I am a fair player who, unfortunately, had a significant amount of money in one casino account. This situation is financially devastating for me. I am prepared to upload any necessary documents I have previously sent to Stake.com to demonstrate my full compliance and transparency.
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