Topic: Stake.com has permanently closed my account with 17 000 USD in it - page 3. (Read 1058 times)
June 04, 2024, 12:32:16 PM
As promised, I reached out to my contact and it looks like they responded, as Mahdi shared. Even though this doesn`t look great for OP, let`s see what comes out of it when both sides share the docs.
June 04, 2024, 12:09:18 PM
Ive yet to hear anything from anyone yet, but il practice patience.
I can already see some development on your complaints in Casino Guru. Stake representative has said this on your complaint:• Terms 4.19, 4.21 & 4.22: There are several things mentioned in these terms, including the 'source of funds verification'. It also says about withholding funds and suspending user account.
June 04, 2024, 11:32:26 AM
What happened::
Stake.com suddenly requested a new round of KYC verification, which I accepted and complied with fully. Despite submitting all required documents, including stamped payslips and bank statements for Level 4 verification multiple times, they decided to permanently close my account.
Stake.com suddenly requested a new round of KYC verification, which I accepted and complied with fully. Despite submitting all required documents, including stamped payslips and bank statements for Level 4 verification multiple times, they decided to permanently close my account.
This looks rare to me for hearing something like this, i don't think there is a complete information on what happened between the two of you, you're not the only one using this platform and what applies to others applies same to you, then i see no reason why yours should be on an exceptional if you had adhere strictly with their rules, wits more better if you can tag their representative or refence this thread to their announcement thread and make your request, other experience users will as well engage you and see to the condition, but am very sure, there is something more phishy from your end you're not saying.
I will guess that you're not reading the thread carefully. All the information from OP's side are there, explained within 20 posts in page one, as well as that whole tagging their representative and linking this thread on their ANN. Do us a favor and read before you post?
June 03, 2024, 02:18:39 PM
What happened::
Stake.com suddenly requested a new round of KYC verification, which I accepted and complied with fully. Despite submitting all required documents, including stamped payslips and bank statements for Level 4 verification multiple times, they decided to permanently close my account.
Stake.com suddenly requested a new round of KYC verification, which I accepted and complied with fully. Despite submitting all required documents, including stamped payslips and bank statements for Level 4 verification multiple times, they decided to permanently close my account.
This looks rare to me for hearing something like this, i don't think there is a complete information on what happened between the two of you, you're not the only one using this platform and what applies to others applies same to you, then i see no reason why yours should be on an exceptional if you had adhere strictly with their rules, wits more better if you can tag their representative or refence this thread to their announcement thread and make your request, other experience users will as well engage you and see to the condition, but am very sure, there is something more phishy from your end you're not saying.
June 03, 2024, 12:07:05 PM
Thanks again Holy for helping me out.
Ive yet to hear anything from anyone yet, but il practice patience.
Ive yet to hear anything from anyone yet, but il practice patience.
The credit should be given to efialtis, I didn't do much other than asking him to ask his Stake contact on your behalf. All the efforts, if it bear any fruits, is because of him.
As for the lack of news, I am somewhat sure that efialtis had been in touch with his contact and give his best to ask for another review for your case. If there's still no update from stake, though, then I'm afraid they are final with their decision. Or hopefully, they are currently in the middle of reviewing it.
June 03, 2024, 05:41:04 AM
Thanks again Holy for helping me out.
Ive yet to hear anything from anyone yet, but il practice patience.
Ive yet to hear anything from anyone yet, but il practice patience.
June 01, 2024, 04:59:53 AM
Stake confiscated over 1.5M USD from me and its been many months. Your amount is much smaller but based on my experience once they close the account and stop communication it means they've made their final decision about you.
[Image snip]
In my case I was betting on soccer matches and some matches were later discovered to be fixed or manipulated which I did not know about I just follow suspicious bets trackers and follow the money movement to place my bets. Good luck OP, don't forget to post on TrustPilot so that people see your negative experience at least. That's what I did.
[Image snip]
In my case I was betting on soccer matches and some matches were later discovered to be fixed or manipulated which I did not know about I just follow suspicious bets trackers and follow the money movement to place my bets. Good luck OP, don't forget to post on TrustPilot so that people see your negative experience at least. That's what I did.
Aha, many months huh?
That's a bit strange isn't it? I mean, didn't you some weeks ago post hilarious screenshot from stake wit your "big win" "cashout" . I mean, the cashout was bs anyway, we all know that. They would never offer you 50% of the whole parley win when a game with odds of over 3.5 is still missing. But hey, you got your attention.
Seems like you are crafty with photoshop, good for you.
You should work on your stories though, since they are here for everyone to read and saying here you have this problem for many months is clearly a lie. Attention seeking at it's finest.
Never heard his case before, and looking at his post history told me why: because he made his "complaint" across many threads instead of having his own official complaint. Seems like a half-hearted attempt to get his "rights", IMO, especially if we judge from the number.
Napkins, you're free to raise your own thread if you have legit case of your own, but please don't pollute other's dispute process with your own.
June 01, 2024, 01:19:57 AM
Stake confiscated over 1.5M USD from me and its been many months. Your amount is much smaller but based on my experience once they close the account and stop communication it means they've made their final decision about you.
In my case I was betting on soccer matches and some matches were later discovered to be fixed or manipulated which I did not know about I just follow suspicious bets trackers and follow the money movement to place my bets. Good luck OP, don't forget to post on TrustPilot so that people see your negative experience at least. That's what I did.
In my case I was betting on soccer matches and some matches were later discovered to be fixed or manipulated which I did not know about I just follow suspicious bets trackers and follow the money movement to place my bets. Good luck OP, don't forget to post on TrustPilot so that people see your negative experience at least. That's what I did.
Aha, many months huh?
That's a bit strange isn't it? I mean, didn't you some weeks ago post hilarious screenshot from stake wit your "big win" "cashout" . I mean, the cashout was bs anyway, we all know that. They would never offer you 50% of the whole parley win when a game with odds of over 3.5 is still missing. But hey, you got your attention.
Seems like you are crafty with photoshop, good for you.
You should work on your stories though, since they are here for everyone to read and saying here you have this problem for many months is clearly a lie. Attention seeking at it's finest.
June 01, 2024, 12:37:44 AM
Stake confiscated over 1.5M USD from me and its been many months. Your amount is much smaller but based on my experience once they close the account and stop communication it means they've made their final decision about you.
In my case I was betting on soccer matches and some matches were later discovered to be fixed or manipulated which I did not know about I just follow suspicious bets trackers and follow the money movement to place my bets. Good luck OP, don't forget to post on TrustPilot so that people see your negative experience at least. That's what I did.
In my case I was betting on soccer matches and some matches were later discovered to be fixed or manipulated which I did not know about I just follow suspicious bets trackers and follow the money movement to place my bets. Good luck OP, don't forget to post on TrustPilot so that people see your negative experience at least. That's what I did.
Tamadeus, why do you use Stake when you can use Betfair in Norway?
Because betfair does not offer crypto deposits and withdrawals I assume.
If it's not about crypto there are many far better sites for sports betting such as pinnacle ( which does even offer crypto ), bet365, betfair and others. These sites offer FAR better odds than stake and several other crypto bookies.
Stake is only good for fast deposits/withdrawals and crypto in general. So I guess this must be the sole reason.
Tamadeus, why do you use Stake when you can use Betfair in Norway?
Umm... didn't mean to be rude, but... how is this helpful? Why don't he use Rollbit? Or Sportsbet? Or BC? Betcoin? Hell, why not Norsk Tipping? Still doesn't change the fact that he placed his bets on Stake and this mess knocked his front door and made itself home.
Tamadeus, why do you use Stake when you can use Betfair in Norway?
What more can I do? [...]
I've given your Stake username to efialtis just recently, let's hope we can sort this out. For the time being, I am asking you to exercise a little bit of patience while efialtis and his Stake contact comb through everything necessary.
What more can I do? I am a person, who have sent in all the documents they have requested. I own the apartment they want to verify i live in. I work where I say I work. I have several posts on this forums, where every problem with other bookies has been with the same account name and ID (This I can also prove)
Stake is saying ive deceited their KYC, wich I do not understand. I even had to go get my payslips stamped and signed by the payroll staff. I will gladly send them a verification from my state (Norway) that I own the apartment they asked me to verify trough utility bills as well. What more can I do? Take selfies outside/inside my apartment? Selfies with my boss?
I have done nothing wrong, but they have decided to close my account with no apparent proof. Its quite a large sum of money, and its made me stressed and depressed since the day this all started.
Mind you, I have done several deposits and withdrawals over the years. They have accepted my verification years ago. Nothing has changed since then, other than that I have changed occupation. And maybe electric company, as we in Norway get some "bonuses"for changing them quite regularly.
Stake is saying ive deceited their KYC, wich I do not understand. I even had to go get my payslips stamped and signed by the payroll staff. I will gladly send them a verification from my state (Norway) that I own the apartment they asked me to verify trough utility bills as well. What more can I do? Take selfies outside/inside my apartment? Selfies with my boss?
I have done nothing wrong, but they have decided to close my account with no apparent proof. Its quite a large sum of money, and its made me stressed and depressed since the day this all started.
Mind you, I have done several deposits and withdrawals over the years. They have accepted my verification years ago. Nothing has changed since then, other than that I have changed occupation. And maybe electric company, as we in Norway get some "bonuses"for changing them quite regularly.
I think you are not being fair to this person who has taken out time to make a very huge complain such as this, do you have any idea the other websites such as betcoin.ag and playbetr.com are doing to other people's account, if you dont trust this person's complain kindly refrain from judging them.
I don’t understand why only new users are defending the accusers. I have seen this happen hundreds of times so Iam not surprised, this is happening where new accounts are created just to support the accuser who is also using a new account to create a case. This raises suspicions about the story of the OP , and doing this makes you seem more guilty rather than increasing your chances of getting help by other users.However, I never take sides in cases against casinos. I just read the complaint and reply to the details provided by the OP. If I had seen more evidence that the accuser did nothing wrong, I would step in his side to help him and how to find a solution to get another chance for doing KYC process.
I was previously verified lvl 1-3 as they never asked for level 4. Before they suddenly revoked my lvl 2 and 3 and asked me to resubmit my documents, including now level 4. I have sent them official documents, from my employer, bank and electricity company. I have nothing to hide. I have not breached any of their TOS, as they say I have. Level 4 has not been required for numerous withdrawals in the past for my account neither.
Askgamblers rejected my complaint, saying that this is something i have to take with the regulator (liscensing) I have sent them an email, but not received any response.
As of now I see no more paths to take, as it seems like i cant get an official response from Stake in any way? My money is now locked with no proper explanation. Nor proof.
Is there anyone here able to help me? I have no idea what more I can do.
Askgamblers rejected my complaint, saying that this is something i have to take with the regulator (liscensing) I have sent them an email, but not received any response.
As of now I see no more paths to take, as it seems like i cant get an official response from Stake in any way? My money is now locked with no proper explanation. Nor proof.
Is there anyone here able to help me? I have no idea what more I can do.
I've replied to your PM regarding the staff that monitor this section of the forum, but just in case they can't do much or refuse to escalate and forward your situation to Stake compliance team... I'd like to invite and bring this matter to btcgosu's attention.
OP, I'll repeat, I'd really appreciate if you can drop your username here or PM me that info. If efialtis decide to lend his hand on this matter, he will definitely need that piece of info from you.
efialtis, do you happen to have someone from Stake on your contact that you can reach and get them to re-review OP's case?
If what happens to OP is the whole true story here, I believe it's a simple misunderstanding that can be sorted out through re-opening KYC for him, something that Stake can do rather easily and wouldn't take them long.
I was previously verified lvl 1-3 as they never asked for level 4. Before they suddenly revoked my lvl 2 and 3 and asked me to resubmit my documents, including now level 4. I have sent them official documents, from my employer, bank and electricity company. I have nothing to hide. I have not breached any of their TOS, as they say I have. Level 4 has not been required for numerous withdrawals in the past for my account neither.
Askgamblers rejected my complaint, saying that this is something i have to take with the regulator (liscensing) I have sent them an email, but not received any response.
As of now I see no more paths to take, as it seems like i cant get an official response from Stake in any way? My money is now locked with no proper explanation. Nor proof.
Is there anyone here able to help me? I have no idea what more I can do.
Askgamblers rejected my complaint, saying that this is something i have to take with the regulator (liscensing) I have sent them an email, but not received any response.
As of now I see no more paths to take, as it seems like i cant get an official response from Stake in any way? My money is now locked with no proper explanation. Nor proof.
Is there anyone here able to help me? I have no idea what more I can do.
This is one of the reasons why i cant comprehend to any casino who don't allow to re-verify your KYC docs after failing it especially if you completed the level 3 KYC and now only for "Source of funds" docs. They don't even give a detailed answer despite of your available balance which is a huge amount to consider.
I suggest to bring it to AskGamblers just like others mentioned, i hope your case will be resolved soon.
I suggest to bring it to AskGamblers just like others mentioned, i hope your case will be resolved soon.
When I read your story I bet you were a sport bettor, after looking at your post history it seems I was right. So I guess you've also mainly used this casino for its sportsbook. To be honest, I would be surprised if they've really revoked your KYC because of a revamp of their system. Contrary to what some people say on the Gambling board, fully completing the KYC procedure before depositing funds and starting to gamble doesn't prevent this casino to lock your account if they spot you as a bettor making profits. They will just revoke it and never approving it again.
@OP, There is lack of professionalism from Stake live support agent in your case. They should have stated the exact reason for closing your accounts permanently instead of asking you to read the whole terms. BTW, if we look into the terms of Stake, then we can see that
• Terms 4.19, 4.21 & 4.22: There are several things mentioned in these terms, including the 'source of funds verification'. It also says about withholding funds and suspending user account.
• Terms 8.12: Says about withholding and blocking user account. It is related to money laundering.
• Terms 12.7: Says about withholding and blocking user account permanently. It is related to bonus abuse.
I guess your issue is related to the combination of terms 4.19, 4.21 & 4.22. Askgamblers is suitable place to get help for your issue as Stake representative doesn't give reply here.
• Terms 4.19, 4.21 & 4.22: There are several things mentioned in these terms, including the 'source of funds verification'. It also says about withholding funds and suspending user account.
• Terms 8.12: Says about withholding and blocking user account. It is related to money laundering.
• Terms 12.7: Says about withholding and blocking user account permanently. It is related to bonus abuse.
I guess your issue is related to the combination of terms 4.19, 4.21 & 4.22. Askgamblers is suitable place to get help for your issue as Stake representative doesn't give reply here.
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