Topic: stake.com Neglecting Gambling Addiction Protection, Lack of Fund Source (Read 326 times)

OP really has got to fix his gambling addiction first, but so many deposits IMO should not have been allowed or should've had at least raised a red flag to Stake's compliance team after the messages that he wants to be self-excluded. I counted 7 of them, including 3 large deposits initially. A five-figure sudeposit should definitely trigger a source of funds check, no?

With this, you need to see a therapist, not a lawyer. I failed multiple times to comprehend how they're supposed to verify how you made the crypto deposited on their site. You're in the best position to say how you made the money. Your biggest mistake, Wilben, is that you don't blame yourself for this gambling problem. You're indeed supposed to be banned after complaining of your addiction, but since they didn't, you needed to take charge of the condition and prevent further losses.

In typical cases like these, it's not gonna end from the user side.

Let's say, you are self-excluded from "Stake" there is always a higher chance that you play on another site or create a new account on stake. Basically, this kind of story will always end like that. Users like you, while feeling guilty the action is based on your self (you know, you can lose money + you don't have any ability to control your fund) need people to manage your financial + you should moving on from activity with electronic (example going to village) and limit your technology & internet

I feel like what you are doing here is clutching at straws. I am sorry if you are a gambling addict, but it's your job to take care of yourself mentally and physically. It's certainly not mine, Stake's or anyone else's. You gambled and you lost. You then contacted their support begging them to give you some bonus funds. You gambled again and you lost.

Realizing what you did, you are now trying to find fault in Stake's actions, claiming they didn't carry out their AML checks. At the same time, if they had frozen your account and started an investigation on money laundering, you would have come here and complained how Stake has blocked your account and aren't giving you access to it and how you can't bet.

The fact of the matter is that you gambled and you lost. It's not Stake's fault that you did. Try to get control of your life and seek professional help if you need to. Stake isn't at fault that you love gambling.

In the real sense, that’s what it is,
As much as I want to feel pity for the man, I also understand that the man is the problem, not stake. Perhaps should he have opted for a closure of his account, I guess that would have made a lot of sense but, I don’t see how that wouldn’t stop OP from opening yet another account with another casino or sportsbook and continue gambling.

Mind you, stake on its tweeter page does its best to tweet about responsible gambling. That’s to tell you they aren’t about persuasion or leverage on individual gambling weaknesses. If your account is just closed on these notes, I believe OP, you would as well call them out to have taken your money and closed your account.

Mind you, placing a bet on an event is an agreement with you and the gambling platform hence, they didn’t do nothing but, keep to terms.

Am sorry OP but, a therapist would help you more than hope for refunds in this order. Don’t gamble with what you can’t afford to lose, don’t pursue your loses while gambling, it only leads to more loses. You have to establish clear rules to how you gamble.

Not very old, nor young. Back to the point, i don't think i was being rude to the op, i was just telling them the truth, and it helps to be blunt sometimes. You can talk all you want about how gambling companies should protect their customers if they ask for it, but the truth is that we have to help ourselves first. If one gambling casino restricts you, if you haven't fixed the addiction, you'll move to another one or play in physical game houses, so my point is simple, the problem isn't the gambling house, but the addiction in itself, and that's where the attention should be.

I don't know how old you are but you shouldn't be so rude, and you should try to be a little bit more respectful instead IMO, because you have no idea about its actual situation, he could really be desesperate. All countries, even the least developed ones have policies to protect people against gambling dangers, and casinos have to respect them. This casino have several licences (according to them) and they sponsor premier league clubs, e-sport teams, formula one teams, UFC fighters and even a famous singer, especially, so they have to be professional and responsible towards their customers, or to stop to present themselves like that, at least. They are unexpectly severe with KYC procedure for some people (mostly winners), if a customer calls them for help, they should take his case seriously and put him under surveillance or excluding him if they can't. They have a tool to set loss and wagering limits, they could also use it when a customer send out a SOS.

You have a gambling addiction, you deposited funds into a casino, lost the money, sold your properties, deposited again and lost the money, and now you are blaming the casino for allowing you deposit a large sum of money without asking your to provide the source of the funds. If we are to be honest here, you are the problem, and you need to fix yourself before you lose everything you have to gambling.

I am sure there have been times you won games, did you also come out then to complain, or you only complain when you incur losses. The job of a casino is not to babysit their customers, fix your gambling addiction and gamble responsibly, if you continue pushing blames to other people, you'll not make any progress.

There customer service help line agents were trained in other to help their users get more satisfying service experience in other for them to continue the use of their platform for gambling, and not to give advise for someone like you on addiction, to them, addiction is even a way of making more money from the addicted member, so do you expect them to advise on withdrawal or what, when such is not part of their job offer description.


When have the gambling sites turned the anti money laundering agents, they don't have time for that, they cant investigate the source of your money as long as its within their limited deposit range, except if your account have been under surveillance or the wallet that sent the money being trace by the AML to their platform.

What if they had given in and given you a refund? Would you then decide not to take legal action and walk away from gambling forever? I believe if you say yes, you are full of shit. You would happily take the refunded money and either play some more on stake or go to another site and hope that you win. If you lose, try to rinse and repeat.

At what point do we take responsibility for our own actions? You cannot seriously think that sites have to be responsible for you. You have to grow up and be a man at some point and make better decisions.

So let's just cut to the chase. You knowingly deposited $180,000 to a cryptocurrency gambling site, and you lost it. Now you are feeling the pain and torment of the mistake you have made, because you have a gambling addiction. You will not get that money back. You lost it. It is only your fault. To really learn from this and heal yourself, you need to take accountability for your own decisions. I have also lost lots of money on these sites, particularly the old PrimeDice site which is what the owners of Stake run as well. But you need to understand this is a fair game. They will fairly pay you if you win, and if you lose, then they will fairly keep your money. You lost. You will not get anything back. You knowingly participated in this gambling activities. You need to learn from this and move on.

Firstly, I would like to thank you for engaging with me, and I would like to clarify some matters regarding the situation I encountered with a specific website. Unfortunately, their response to the issue of gambling addiction, or specifically the personal issues I mentioned, did not meet the expectations of mutual service.

I sent the website documents proving the sale of my personal car, and the account they closed on March 20, 2023, was merely due to a suicide threat, rather than addressing the personal situation and attempting to provide assistance. The website should have taken more responsible and caring actions, especially after I informed them on March 17, 2023.

As for your second question, sir, the laws are clear: it is not possible to deposit large sums of money without verifying their source, especially if you intend to withdraw. Gambling websites apply anti-money laundering policies and will request hundreds of documents to prevent withdrawals. However, if you engage in deception, they disregard laws. The important thing for them is that you lose. I told you that I claimed about $180,000 in just four hours. See evidence in the post.

This case has to be investigated and all gambling sites need to hold their regulations over all their clients no matter their situations or conditions are. I am sorry that you are suffering from a gambling addiction but that is totally unrelated to what you seem to be complaining about. In which case, stake.com does not hold any responsibility over your mental wellness especially in a case where they did not seem to have violated any human right.

On the other hand, your concern about your account and the money deposited is a different matter altogether and if you find grounds to sue then you should and I shall support you.

I do not use stake nor am I familiar with their services but as a gambling site what did you expect from them? They are not there to give free therapy sessions to their clients. They want the opposite actually. They need people to be so addicted in gambling so that they earn but you as a person is responsible for your own actions.

If they did coerce you to do anything out of your will then that could be subject for a lawsuit but otherwise I think what you need is someone or something to help you.

I look forward to expressing my opinions and sharing them with you with gratitude and respect. I would like to point out that I am receiving anti-addiction treatment at a center for treating addicts. I greatly value my commitment to personal growth and recovery.

Regarding the issue with the Stake platform, you raise legitimate concerns about non-compliance with international laws and regulations related to anti-money laundering and player protection. Indeed, it is puzzling how a platform can allow such large deposits without fully verifying their source, especially with the risks of transactions in cryptocurrencies, which amount to $180,000 in just four hours.

What I understand about a whole lot of gamblers which I feel embarrassing about but don't tell them is that they fail to acknowledge a factual rule in gambling "that you're responsible to yourself" which is why it's clearly indicated 18+ as eligible age for gamble in almost all countries that permits gambling,  because it's believed that as an adult you should be able to make your choices and live with it, as no one is coming to save you if you don't first fight to save yourself. As you rightly say, Stake is like every other enterprise that is profit oriented, and profit oriented enterprises do all things possible not to lose out.

Wilben, the ideally I will advise you find ways to deal with your gambling addiction to eliminate it and get yourself back under selfcontrol against gambling, because if you don't work on that and you probably let say achieve your goal regarding your legal suit in pursuant of your claims (which am not condemning anyway), what makes you think you won't continue with another gambling platform and have same losses due to your gambling addiction still hovering with you. What am say is, attack the cause and not just the effect.

This is interesting to hear but the truth of the matter is that stake as a company is profit oriented and anything that they will do to stop their profit from coming is what they will not do. So if you have addiction problem just look for a way and get a therapist to talk to you and give you tips on how you can get out of gambling with out control am not saying gambling is bad but when doing that you should do it responsibly and you must have a boundary or red line that you set for your self not to cross

I feel compelled to bring to your attention the alarming disregard for international anti-money laundering laws by the Stake platform. Recent evidence from my account highlights significant deposits made without proper verification, a clear violation of global standards for combating money laundering and terrorist financing.

On March 12, 2023, within just four hours, I deposited approximately $180,000 in cryptocurrency to my account, despite my account status being unverified at Level 4. International laws mandate thorough verification of fund sources to ensure compliance with global regulations and Curaçao's regulatory laws. However, it seems that Stake is prioritizing member losses and profit generation over legal compliance.

This blatant disregard for legal obligations is deeply concerning and poses a threat to the integrity of online gambling platforms. I urge all forum members to be vigilant and cautious when engaging with Stake or similar platforms that exhibit such disregard for international laws.

It is imperative that we raise awareness about these violations and demand accountability from Stake and other platforms operating unlawfully .

proof deposit to stake :

$30,024.78   :02 PM 3/12/2023 : https://bscscan.com/tx/0x53cdac261273fb7d4d81c220b2c6b790864b5c1308587c64e4be5b6c77d17c51
$48,488.74   8:06 PM 3/12/2023  : https://bscscan.com/tx/0xbc63556a76f09a21c9ba941d96964f62aca62bbdf0e58ba8db2d97bb20210246
$80,065.32   8:17 PM 3/12/2023  : https://bscscan.com/tx/0x7c682875ecbda581f26c933267ea4829dbe15cbcfb6bb0c2e8496c9a47cf0b6f
$6,025.98   8:41 PM 3/12/2023    : https://etherscan.io/tx/0x1faee8845c41825ee86add923fa0c70eda7c6ade544a4e2d2efd49ac1e07e868
$9,019.67  : 11:21 PM 3/12/2023  : https://bscscan.com/tx/0x4f78894b7fa90c330c12562390b67b53718c8de6062a7fafade73237c6b0cfa8
$5,781.22   11:54 PM 3/12/2023   : https://etherscan.io/tx/0xf500f18582bcaded56bb77fb982052e5bdb0a1fa3fe8645b3dd040895a4297af
$2,699.54  8:39 AM 3/13/2023  : https://bscscan.com/tx/0xe67dc379fc482e089e17df0e31ea01983be6c8c40d27c873a71adcc9c3925dd9
$928.95 12:27 PM 3/13/2023 :  https://bscscan.com/tx/0xe6f2475d2278df39a757b782fe4945bf7ba78d8808d13a0b61c1ba5b2285d5c4

Thank you for your response and concern. I want to clarify that I did reach out to Stake after suffering significant losses due to gambling addiction. Despite expressing the clear impact of gambling addiction in my message, they responded by offering me a mere $740 to continue gambling, which only led to further losses. In fact, I was forced to sell my car in an attempt to recover my losses, but unfortunately, I ended up losing everything.

Furthermore, I provided the platform with documentation of my car sale and other evidence illustrating my struggles with gambling addiction, yet received no response or resolution from them. They were supposed to close my account on March 17, 2023, but it seems their focus lies solely on profiting from customers while ignoring the laws and regulations designed to protect against addiction and safeguard players.


The message I sent to support explains the addiction 20213/03/17 :

Hello
to team stake
Mar 17, 2023, 7:19 PM
I swear to you, stake is the best in the world. But I lost more than 240,000 usdt in a roulette casino this week. I swear to you, I am in great shock. I don't eat anything. Please give me credit and compensate me for my losses. I will not forget this for you. I cry all day.

Did you tell them you would like for them to self-exclude you or permanently ban your account? Did you state it explicitly?

How did they do this? Do you have receipts or a record of how they extracted funds from you?

I think this isn't correct. Here on their page they have AML and KYC policies explicitly stated on their website- https://stake.com/policies/anti-money-laundering . Are you sure your are using stake casino or some other casino?

Well good luck with that and keep us posted.
Lastly, you should move this topic to the gambling board.