Topic: Stake.com Scam. Endless verification (Read 382 times)

Yeah, this was exactly what I thought earlier. From his words I can testify that he's just accusing the casino because he didn't provides any evidence that he was trying to verify his KYC on stake. Stake is a big company and his KYC process is unsuccessful, probably it might be from his end. I also suggested for op go make his complain on their thread.

With Stake you need to give it away. As far as I know after making some changes now they require KYC even before you deposit any balance. Benefit with Stake and other large platforms are you are safe with them as long as you are not misusing it. The OP accused Stake but there are no supporting information in his accusation.

Am the same too frankly speaking. I prefer staying anonymous whenever possible in crypto gambling sites and I only submit KYC when absolutely necessary(Big amount withdrawal, VPN usage etc).

Majority of the gamblers will continue gambling without submitting KYC unless necessary no matter how much time passes in my opinion.

What do you mean they accepted and rejected? So far my experience once it's accepted it remains same there is no way a platform will reject the approved KYC and only time they might ask you to do KYC again when they suspect something unusual.

I guess you may have some evidence to claim your support and post along with necessary information in scam accusation board.

Did you try it with any other ID other than passport?

I guess we can learn from OP's experience that if we want to avoid hassle, we should complete the KYC at the beginning. OP is probably trying to withdraw his funds but was frozen and required to pass some KYC documents for the funds to be released. This is actually common now, but with Stake being the casino involved, I find it hard to believe unless proof has been provided for verification.

I'm guilty of this, and i can't blame myself because I still think that once we are gambling in crypto, we should still enjoy the anonimity, although not really happening at the current stage anymore.

I don't think so. This is why he keeps struggling with getting his KYC documents verified if whatever he stated is actually legit in the first place. He hasn't even bothered replying to many of our queries after creating this thread.

Also, most gamblers don't complete their KYC unless it becomes mandatory for them which is why I don't think he completed his KYC after registration.

I think not all casinos now have live support. It would be nice if they did so we could chat with support about our concerns. Some only want to respond through email, and the worst part is you need to wait for a reply within 24 hours. It's not instant, so you're left hanging on these very important things that you want to resolve immediately. Has OP already verified his account with KYC when he registered with Stake? Because if he did, then maybe this problem wouldn't be experienced.

this sounds frustrating but it would really be awesome if you could share a screenshot of them accepting and passing the documents you submitted and then resetting it and asking you to do the KYC again. I am not saying that you are lying but this would really show that you are telling the truth and have the evidence to back it up. anyway, if this is true, I wish casinos would learn more about how to communicate with their gamblers and explain the issues their gamblers are experiencing.

There are no mention of the amounts. The OP also made only two posts. There are no evidences attached yet, it's just only a few words in two posts. Before discussing about anything I guess we need to understand that it could be a false topic as well.

He forgot to mention how much is in his account before stating his situation but we know Stake doesn't ask for IDs if you have nothing in your account so there must be something substantial in his account.

Stake must be seeing something strange in this account that Stake would have to investigate further. Don't have reasons to hold the funds unless they see something. But OP isn't back yet after he posted this thread.

Well, if they've something wrong with his country, I don't understand why they don't just geoblock connections from this country and prohibit residents or citizens from it to register and to play there? AFAIK every casino company is free to allow or to forbid any country, or even any part of it, they want. So nobody would accuse them of scam. Anyway, if you are right, they should tell him frankly, close his account and return the funds deposited.
BTW it's strongly recommended to avoid to try to deter users from opening scam accusation cases about companies you advertise, it's not ethical and could be seen as paid shilling. You don't need to be several people undergoing the same problem to be scammed unfortunately.

Stake.com is a nice casino and I don't think what you said is true. However it would be nice if you share some proofs on the verification process. And again if indeed you are trying to verify your KYC on stake.com, are you sure you are submitting the appropriate documents that was required? My reasons for asking this question is because the only reason a reputation casino would not verify your KYC after submitting your documents is either because you are not submitting the original ones or you are claiming to be someone you are not. But I think your problems can be solved when you visit their ANN thread and make your complaint.

When I saw the thread, this is the first thing that came to my mind. Most of the newbies here in the gambling board made an accusations without screenshots of what happened and only verbal accusations. At least for the forum members t believe that what they are saying is the truth then they would have provided the evidence to show that what they are saying is the truth. And now without evidence and only verbal accusations also spoiled the reputation of the casino those who didn't understand such accusations but for we, we understand them so it has nothing to do with reputation of the casino.

Though when 5 or 10 persons made an accusations without screenshots too, it can be legit because all those accusations can't be false and stake.com has been accused by different users since from 2022 which I could remember so if they have any bad site of their casino they should amend it.

           -   I think there is something wrong with the title you made, because according to your story, I don't see anything that suggests stakes.com scammed you, because your only problem is that you repeatedly give documents to their platform.

That's a bit irritating, but the question is, is the amount of funds you're going to release from their platform OP? Maybe it's because the money you take out is always a large amount, so you're always asked for documents.

I don't believe you on this, but you may still prove me otherwise, do you know why? My instinct. This is not the first time a rival company will send their foot soldiers to write something bad about their rivals, one must be careful in a situation like this. As much as I would always want to be fair with all parties, especially giving the customers the benefit of the doubt, I won't fool myself. To start with, why not try the ANN of Stake here? Anyone can start writing what comes to their heads to attack another company, it's very cheap, especially with a new Bitcointalk account like yours which has no value yet. I guess people should take your advice with caution, and better still, disregard it entirely unless you can prove yourself further.

Even if you are a real customer of Stake, before rejecting your documents and telling you to reverify initially before they stopped talking to you as claimed, what did they say then, you can at least show us that. Also, are you a new customer or you are an old one who has a big amount in Stake that they want to steal, or you are a big winner on their platform? But you never shared any of this or a meaningful reason why they could be rejecting your verification selfishly. The last time I checked, Stake still need customers why rejecting a new one? And even if you had deposited initially, you may share that transaction at least. But you did nothing and expect us to believe you. You are trolling as far as I am concerned.

That's why everyone should be aware that not every post here is true. Although the OP might be telling the truth, he should at least make an effort to provide some proof, like a screenshot of an email or conversation with Stake's support. When someone posts an accusation against a casino and is a newbie, it will be hard to convince the old members here, as Stake has built a good reputation over their years of operation. Then, suddenly, a newbie pops up accusing the casino of scamming. As of now, I won't side with the OP since the accusation is not valid.


I guess I have to check this one out. But actually the first thing I'll look is the profile account of the OP of their ANN thread as usually DT would put a paint once they are convince with the scam accusations.

Hello. Not sure why this happened to you as I'm a level 3 user in the site with no real problems whatsoever when it comes to signing up. And the thing is they only really asked for my valid ID, not even a passport, and a selfie, which I promptly provided with no issues.

I think yours is an isolated case, particularly caused by the tensions between your country and other neighboring territories but I might be wrong here, in any case, I'd highly suggest you either post this in their announcement channel, have a customer service representative take up your case and provide you with answers and assistance, and this is despite what you said being that they don't give you answers nor help (still wouldn't hurt to try). I wouldn't say you should put them out on scam accusations because again, this is an isolated case and most if not everyone else who plays in that site haven't experienced what you're experiencing right now. Regardless, try that out, see if there would be some changes, and then get back here when you find answers/no progress in your case.

There should be a reason why your KYC documents keep being rejected, what I always advice forks to do is to pass through all the verifications on any casino before making any attempts to make deposits on those casinos, because if the account is new the casino should not have any reason to deny the players access to KYC verifications.


Stake is one casino that have gotten it tough with KYC recently and for such it will be some what a frustrating thing for those whose funds will be held on such platforms.

Until no proof has been show then every accusation made by those people to a casino will not be taken as valid. So they must present a proof attached with their accusation so that people would really see the real situation happen and those people will read their thread created will not think about that this is just another demolition attempt by someone who want to stain the reputation of Stake or other accused casino.

I encounter such situation on other random casino which I just see on social media before, but in Stake? which is reputable casino and running so long then stay relevant to their gamblers I doubt they would do that action. But bot unless OP has done suspicious activities or he break the rule of stake. The only people who can help to solve his issue is their representative so best to ask for further more details about what are those things need to be done correctly so that everything will be approve. But there are couple of accusation posted against stake so hopefully they clarify those allegations.

This doesn't look like a valid scam accusation if the OP doesn't provide evidence. A mere statement has no substance without evidence, and anyone can make up a story to destroy the casino's reputation. Stake has been around for a while now and it's even one of the most popular casinos in the forum.

Regarding verification, it's hard to judge which side is telling the truth. The OP, being the player, will submit the documents, and Stake, being the verifier, will approve or disapprove the verification. I also had a similar problem with verification in the past. It wasn't easy, but I tried to comply with all the requirements set by the casino, and eventually, I was able to pass it. I think we just need to be patient and understand that there are always rules they follow during the verification process. However, without providing proof, this accusation won't be taken seriously by the community.

[/quote] I don't have reason to doubt the OP. Stake has two cases going on now where players are owed $17,000 and $8,000 because of KYC problems. There have been cases of 6 months or more and source of funds have been asked for two of them when there wasn't any reason to ask for source of funds. Long time players with balances under $10,000 aren't money laundering. KYC is mandatory for new signups. There are many cases over in scam accusations.

https://bitcointalksearch.org/topic/stake-suspended-my-account-with-8270-usdt-immediately-after-winning-5501167

https://bitcointalksearch.org/topic/stakecom-has-permanently-closed-my-account-with-17-000-usd-in-it-5497907


This happened July 3 [/quote]

This is precisely the reason why crypto casinos and regulation doesnt make any sense. You cant claim on one hand that your casino is anonymous for players and on the other hand ask for an endless supply of identification. Passports, utility bills and all the rest. Most gamblers playing with crypto and not with their credit cards are doing so because they dont want to identify.

If you wouldnt mind concealing personal information im pretty sure most people would use their CC or bank transfer to make deapists and withdrawals too

I never understood this.

As a user, if you want to play with bitcoin do NOT play on a licensed Curacao casino your better off in an unlicensed one.

These licenses make no sense anyway. All these casinos that are licensed accept players from countries where gambling is illegal and will let you deposit with no issue whatsoever. If you think that by being licensed or sub-licensed your ‘safer’ i would think again.

The minimum they should be doing is allowing a withdrawal to the exact wallet where the deposit was made. And if they are so “worried” about money laundering then just stop player 2 player transactions.

Withdrawals only to your address and no player to player sending and you solved that

The best assurance is having a forum like this one where if a casino does not pay out, their business would be dead faster than it took them to open it.

Can't imagine how frustrating for experiencing such situation since its really so disappointing if we encounter that situation. So I guess OP should clear all necessary information about everything they needed so that he could able to provide all the documents asked.

If there's still an issue will float up even if all what they have been asked has been provided then I guess there's really a problem on the casino side in this matter. So hopefully also we can read the statement of stake regarding on this situation since its not really so good to see that there's still ongoing issue happening to one of their user. People also need to see a clarification in this issue since to many people are now curious about the issue of OP on stake.

I can imagine how frustrating it could be to get the process of KYC cleared. I don't know if Op was on it consistently for the six months, otherwise it would have been a real excruciating experience. However, I don't think this is an issue of scam, Op didn't mention having money with them , perhaps he just wants to get verified and start playing and in any case, if he has money there I think he should ensure he is using a document that has not been used and he should be a little more in communication with their support.

OP, you can make your complain here and ask the reason why you are deprived from level 3 KYC verification. https://bitcointalksearch.org/topic/stakecom-the-leading-crypto-casino-drake-ufc-everton-alfa-romeo-f1-team-2072589

However, I don't think you are using the right word on your topic because you don't have any funds in your stake account which you are not allow to withdraw. I don't see it as a scam, maybe there is a fault from your end that is making them to reject your verification. You are on level 2 and you can withdraw so why sounding as if Stake withheld your funds. Their customer support is very active, I don't know why your case is different.

It’s frustrating when a platform keeps resetting the verification process and doesn't provide clear communication or support. It sounds like you're being given the runaround, which isn't acceptable.

Stake.com needs to address these issues and provide proper assistance to their users, especially when real money is involved. It's important for platforms to maintain transparency and support their users fairly. I hope you find a resolution soon.

I think that it is possible to withdraw the money even with 2 verification. Also i can recommend to write about this situation to the representative or in the Stake ANN thread. It often can help to solve the problem.
PS. I don`t think that it is a good idea to create a scam accusation. May be it is some technical problem and representative will help to solve it or tell gambler what is he doing wrong. If it willn`t help - than scam accusation.

I guess that op has some funds locked on the site due to which he kept trying to pass the verification unsuccessfully. It wouldn't make sense for him to call them a scam if no funds were involved at all.

Anyway, he definitely needs to provide some sort of proof demonstrating his ordeal to forum members especially when accusing a site like Stake.

Do you have some money there you are being restricted from withdrawing due to these KYC problems? AFAIK, Stake allows one to withdraw even with level 2 verification except it is a particular case where a user is suspected of something. If your funds are being withheld, create a proper scam accusation thread in the right board with necessary screenshots as proof.

If not, then leave the thread here or move it to reputation and also add some proof to support the endless verification loop allegationas well as the unhelpful support team.

I don't have reason to doubt the OP. Stake has two cases going on now where players are owed $17,000 and $8,000 because of KYC problems. There have been cases of 6 months or more and source of funds have been asked for two of them when there wasn't any reason to ask for source of funds. Long time players with balances under $10,000 aren't money laundering. KYC is mandatory for new signups. There are many cases over in scam accusations.

https://bitcointalksearch.org/topic/stake-suspended-my-account-with-8270-usdt-immediately-after-winning-5501167

https://bitcointalksearch.org/topic/stakecom-has-permanently-closed-my-account-with-17-000-usd-in-it-5497907


This happened July 3

OP Do you have any screenshots or proof that the support team is refusing to help you verify your ID or why they are not giving you a reason for the verification level reset? Moreover, are you honest from your end also? Are you providing your original ID and not a forged one? You didn’t try to exploit the system through any kinds of illegal means? And you follow all the terms and conditions of the site, right? If you have done all this correctly, then you will be able to withdraw your funds (if you have any) and verify your account. Just try contacting or mailing them. Stake is a very reputable casino; hence, I don’t think they have to scam you for a small amount or issue.

Definitely not a scam right now. I thought the OP couldn’t withdraw. Stake has really gotten tough with KYC.

I thought a casino can only be accused of being a scam when and if a customer is locked out of his or her money, which is to say that he or she can not withdraw.
How and why is not being able to pass kyc verification now a kind of prove that a casino is a scam, and not like you are able to pass the kyc because you are asking a withdrawal, you've passed kyc level one and two successfully, which means you can withdraw your money any time you want, the only issue here is that, if you are withdrawing a very huge amount of money, you might have to split it into several halfs to fit into the withdrawal limits based on the kyc level that you are able to reach.

Anyways, not like I am in support of the fact that your provided documents aren't being accepted by stake, but try to find out what is happening is happening, they can't be rejecting your passport for no reason you, because for as long as I've known, Stake has always been one of the most trusted and reputable casino, they did not steal your money right?, so, it's definitely not a scam.

you may want to post this in scam accusations. There are a couple of other cases going on now with Stake.

https://bitcointalk.org/index.php?board=83.0

Do you have funds held on the site or are you just trying to verify an account? Have you provided the documents before in attempts to verify other accounts?

Stake is pretty reputable, so this sort of cyclical process seems unlikely without some sort of explanation. My guess is you’ve either never made a deposit, or you’re providing documentation that was already used to verify a different account.

 I want to warn people. Avoid this casino if you don't want to lose money. I am a citizen of Ukraine. I've been trying to pass verification for about six months now. Every time I upload documents, they are accepted, but then they are rejected and the verification is reset to level 2.An endless cycle. In the chat, they refuse to say why and repeat the same thing. Upload what the system requires. Any attempts to contact lead to nothing. It's a nightmare. At first they asked me to send my passport for verification, which I did. And then it started. I upload the bank statement to level 3. They accept it, and then reset level 2 and 3 and ask to upload the passport again. Then they demand a selfie with the document, which I sent. After that, the 2nd level was passed and I upload the documents to the 3rd level again. After a while, they accept everything and then reset it again, and demand to repeat the same thing. And so on without end. They refuse to explain anything. They don't help in the chat, and they don't help in the mail either.