I looked at Stake's ToS, and can confirm that what
acroman08 and
Kirito89 said is what's written on their rules, [this was also quoted nicely by
mahdirakib, I drafted this post few hours ago, and managed to make screenshots to complete the supporting evidence just now]. Aside from that, there's also additional rules for FIFA,
I haven't dig more, but at a glance, from OP's video, this match [Arsenal Alicia v. Chelsea Millie, at 01.05 a.m. UTC] had a technical issue on minute 66ish, and it seems they did a re-play
four hours less than an hour later, at 01.42 a.m., with the result as below,
the match:
https://m.youtube.com/watch?v=5g0y8VfKFt8, starting at 17:15.
the result:
So, unless I am wrong, your bets are actually a losing bet, if they didn't void it and treat it as a same match with the one at 01.05 a.m. Still want them to be unvoided?
what do you mean ignore ? surely they didnt leave u on read?
Was this bet placed pre match or live? If this was placed prematch you should be 100% paid,
Even if it was placed live you still should be paid unless there was already a goal when you bet, im sure stake has time stamps
It's not about pre-match or live, it's about the result of the match itself that was cancelled due to connection issue. And just in case you misunderstood, it's a FIFA match, not an actual soccer match.
Edit: adding more supporting evidence.