Hi tell me please why your support not doing their job and disregarding the rules and conditions of the casino? Are these rules written just for your players and not for you? I sent you a
THREE
letters with asking you to close the account and instead received a message with a bunch of ridiculous and unfounded requests for information. So, today I am contacted one more time and again they did not help me.
The essence of the problem: I want to close my account in this casino. According to the
Terms and conditions of the casino
, point 11.1, "Account Closure
Should You wish to close your account with Us, please send an email from your registered email, that you provided Us with while registering the account to our support email". As you can see I must write a letter about closing the account and send it from the email address to which the account is registered. I did it two days ago. And I received an answer that additional information is needed for closing:
"Hi Ian,
For security reasons please provide us with the following information:
1. Email and username.
2. Last game played on StarBets
3. Number of Star Tokens in your account.
4. Last deposit amount.
As this process is irreversible, you will lose any funds and/or stars in your account."
here is conversation with support agent from today:
(07:00:10) *** ian joined the chat ***
(07:00:10) ian: Hello, I want to ask you what about with my ticket request with ID# (3899)
(07:00:32) Lea: Hello, this is Lea. I hope you are doing well today. I'm here to help you with your question.
(07:00:47) Lea: Please do not create multiple tickets.
(07:01:37) Lea: Once the account is deleted you are not able to reactivate the account again.
Before we delete the account you need to provide the details of your Starbets account.
(07:02:36) ian: why I have to privide the details?
(07:03:02) Lea: That's our security question.
If you refuse and next time you blame you didn't request for delete. That's why those questions need to provide from your side.
(07:03:39) Lea: Because the account was not able to reactivate again.
(07:04:45) Lea: We didn't ask your personal information, we have asked your Starbets account information.
(07:04:47) ian: my dear tell me pleaser if somebody have access to my account and Can this someone provide answers to the questions you gave me?
(07:05:45) ian: for example, someone got access to my computer and went to starbets and requested to delete my account right?
(07:06:14) Lea: Yeah, that can happen? You know
(07:06:16) ian:
1. Email and username.
2. Last game played on StarBets
3. Number of Star Tokens in your account.
4. Last deposit amount.
(07:06:34) Lea: Easy to answer
(07:06:41) Lea: Simple question?
(07:07:47) ian: Please explain to me what kind of security is this? it's pointless
(07:08:14) Lea: Please read my above message
(07:08:23) ian: sorry but I don't have any words
(07:09:18) ian: I believe that your request to provide this information is groundless and you are violating the rules of the casino
(07:10:32) ian: I've read your terms and conditions and I don't see a rule anywhere that allows you to request this information before deleting your account
(07:11:14) ian: then why this extra bureaucracy?
(07:12:16) ian: I see you have no arguments for me if you don't answer anything
(07:13:12) Lea: I have already answered you.
I don't want to start over again
(07:13:56) ian: I am well aware that this action is irreversible and for now I am fine with it. So, please fulfill my request
(07:14:47) ian: then give answer me, on what basis are you asking me for this information?
(07:16:15) ian: are the terms and conditions not written for me and casino employees?
(07:16:52) ian: it turns out that these rules and conditions can be ignored
(07:16:55) Lea: I said above, we want to confirm the owner and for future security reasons.
I don't think you are the owner now.
If you really are the owner please answer and close the ticket.
I can see you are here for argue not for delete.
(07:17:16) Lea: Have a good day.
(07:17:25) *** ian left the chat ***
So now I would like to get answers to such questions:
1. Why do you demand from me something that is not expressly stipulated in the terms and conditions?
2. Who gave you the right to unreasonably demand that I give you information that I should not give you
3. Do you know that you are exceeding your authority in this case?
4. Why don't you want to do your job and engage in stupid bureaucracy? I'm sorry, but I have no other words for this
