Topic: Stay away from ASICSPACE (Read 7617 times)

Does anyone who had miners there have the address they shipped their miners too?  Is so please contact me, I might be able to help. 

I think everyone who has had these problems with AsicSpace should get together.

I have 15 miners there. 1 S9 got 'toasty' and failed, per one of Robert's scarce text messages. I've tried to arrange to get it back so I can get it fixed or at least tinker with it myself, but no luck. It doesn't seem anyone is ever at the facility.

Four days ago all but one of my miners went strange. They mined intermittently, failing over to the last choice pool, with ridiculous rejection rates (As high as 80%). Now only 4 show up at all, with hash rates in the 200 GH range. Numerous texts have been ignored. Yesterday he texted me 'someone will be there Wednesday'. Well, it's Wednesday at 5 pm and there is no change. Here's BTC at $840 and the majority of my hashpower is out for the count. 70 TH/s is down to about 6 TH/s.

========================================
Update: It turns out that a switch failed, and it took 5 days to get a new one due to winter storms delaying shipment.
Seems to be a strong argument that they should keep spares in stock...

Also it doesn't explain why the customer service is so crappy. If they just said on Day 1 that they had a bad switch and needed to send for a new one it would have been a lot better.
I shouldn't have to badger them to find out what's going on. A proactive message to those affected would help a lot in building confidence in this business. Honestly I don't think they care.

What is your insurer - they are offering policies covering bitcoin miners?

Stay out from ASICSPACE.

I was working with them very well from feb 2016 to september 2016, and they gave me a very good service. After september 16, my S7's started to NOT work, and after write incidence and try to contact them, I couldn't.

I payed them in order to send one of the machines, and the machines didn't get out from there.

In september, my machines started to work badly and they stopped the rest of the machines at the end of the month of september.

I try to talk to them, and nobody from ASICSPACE reply me.

Today is november 2016, and i can not contact them!

DON NOT TRUST THEM! BECAREFUL IF YOU WANT TO START TO WORK WITH THEM! 

I've got some Sp20's, S5's and a S4 running there and I'm happy so far. They are very responsive to questions and will do a hard restart of a miner if needed.

The dashboard feature is good and has only had one small/short outage that did not affect the hashing (just remote access). Once I notified them it was quickly fixed.

FYI I live in Washington and drive there to deliver and pick up miners so they don't have to waste time and cost with shipping. That works out well for me.

But I'll make sure during summer to have tempature settings on and may under clock them if needed to keep them from overheating. That's not a problem now with external (outside) temps in the teens (16F).

I'll keep posting as I slowly build out my mining empire there. 😀

Thanks much

are there other miners who got scammed or have burned miners at asicspace, i am be trying to get (as they say) my broken miner.
I am asking them sent it back for 5 months now.
Every time a diffrent story why they don't sent.
Trying to set up a lawsuit, looking for more people that have experience with this.

Does this place still exist? Was anyone ever able to reach them? Their website is still online but their last post was 5 months ago. Looks like this is definitely a hosting service to avoid?

Are any ASICSPACE customers here?  My hosted machines stopped hashing Thursday night.  When I entered a support ticket, I got a call back from Robert on Friday indicating that they were moving my machines to a new facility and they should be hashing again within 48 hours.  The machines are still offline now.  Just wondering if any other customers are experiencing the same issue?

I have several years experience in building these types of area for customers- just like asicspace.
i also know the lack of effort and responsibility for these types services, and the overall general well being of the customers equipment, (it is what insurances are for and that is their mentality), So... I see this whole thread as a stupid is as stupid does, when related to a business decision.
We all have probably been there, and some learned and some never learn
I just heard of a nightmare with another mining host over in that area, and they had gave people about a week to respond to their being booted from a facility, locked up their customers miners, ect.
I believe asicspace quickly jumped on their cusotmers on this mining hosting situation

Can we get some images of their data "hut"?

I visited ASICSPACE again on Friday, June 26th. Overall cold aisle temperature was similar to what I had seen on May 17th, probably in the upper 30s. Their cooling system had been improved a bit since then, mostly with an evaporative cooling pad in their garage door. However, their changes were only about enough to keep pace with the increasing summer temperatures. Their hot aisle was still pretty strongly positively pressurized, and any holes in their containment (or miners with their fans turned off) resulted in a significant backflow of hot air. It was about 36°C outside when I visited, but the forecast for the next day was for a high of 41-42°C (possibly the hottest it will get all summer), so I recommended that they impose rolling blackouts to keep things under control. I think Robert actually did this.

I said on May 17th that I thought their facility was no longer unsafe. When I said that, I thought that they would have made more progress by now. Temperatures in their facility is close to the border between safe and unsafe. I don't know which side of the line they are on.

I've heard they're getting 50k to 100k cfm more airflow in the next two weeks. If that materializes, that should help. Whether or not it will be enough I cannot say.

Hello everyone,
my experience with asicspace isn't great either.
in january i sent in an mat miner, which mined there for 1 month.
i did a payment for 6 months and after 1 month my machine stopt working ( in my opinion heat).

i had 2 mail contacts after that and haven't heared from them again.

they are investigating?

in my opinion not a good company.

the hole mining industry is screwed up because of this dishonest companys.

If you only could see the irony in your statement on so many levels then you would laugh. But i think i wont waste more time with you. If you still want to keep me as part of your crusade then you might want to do it elsewhere since youre offtopic in here. And dont forget my previous post since i wont watch that too long of course.

It looks like you want to preserve your little bit of green on your main account. I warn you only once now. Stop the hate!

Hopefully you can nego a settlement it is pretty clear ASICSPACE is at fault in this regard given all the retrofitting going on there to REDUCE heat. ASICSPACE should simply compensate you immediately and end this without anymore delays. That is what good businesses do.

I really dont know why you are so aggressive and attack me. I got the wrong impression that you wanted to do an independent investigation. Im not so much into mining that i would have known who they really are.

Its really a pity that the behaviour on this forum lately turns to people being the most aggressive they can. Maybe its because of AirWolf who was able with extortion, threatening relatives and so on to get a refund from a scamming company.

I would prefer you speak normal with me. I admitted my error and theres no reason that you feel instantly attacked the way you seem to feel. Only because you feel i demanded an independent investigation doesnt that make your statement valid. It says more about you than me.


Because i dont have the time to investigate every username i come up on here? I admit my errors. It would be great if others would be able to do so too.

Interesting, it is good to finally know the rest of the story.  Edit- Hmm, found more info I didn't know.  Removed negative comment.


Yes, being an asshole to longtime highly trusted members of the community is going to go REALLY well for your war on Asicspace.


You might want to review your hosting agreement with Toomim.  No hosting company anywhere is going to reimburse customers for miners(according to the contract).  They can't.  The margins are too slim, and there's too many things that can possibly go wrong with miners, many of which(not all, and not necessarily in this case) aren't under the control of the hoster.  Some may reimburse in some situations, but it won't be a standard thing except perhaps with the highest cost providers(at a net loss to their customer base).

For all your kicking and screaming, if you take this to court, you will almost certainly lose.

So your intent as you have made clear is to make Asicspace suffer economically.  Might I suggest that if you really want to tarnish Asicspace's reputation, being an asshole about it will only make people doubt your statements?  Or did you not notice Toomim's statements, being a stand-up guy(respect): "When I was at ASICSPACE earlier today, the conditions were considerably improved."  Are you going to rant and rage at toomim now for saying something positive like you did to SebastianJU for saying something neutral?


Hmm....

I think it is clear yet again that Seb has overstepped.

And why the fuck would there have to be an independent investigation anyways? Because you would like it?
If ASICSPACE wants this investigation, then they should do so and PAY FOR IT.

We kindly asked Jonathan to assess the damage to our equipment and the cause, because we need to decide whether it is ASICCRAP to sue or BITMAIN. What right do you have to claim an independent investigation? If you want a different consultant doing an "independent" investigation, go ahead. Hire some consultant and get it done. For now, you got to live with what is on the table and you either take that or you don't.

But please don't come up with the call for an "independent" investigation, as this is needed. It does not alter the tuth in Jonathans statement by an inch, if he is now rsponsible for our equipment or not. The damage was done beforehand.


truer words have never been spoken. You always come up with the most ridiculous claims and the request for a observatory stance like this is Kindergarten.

Fuck this. Damage has been done, ASICCRAP is not paying up and customers of theirs are not getting reimbursed for the damage.

It is a good thing, that Damir is gone. Now, only 2 more are left to be dealt with.

Robert van Kirk and Geoff Smith, two fucking cowards who cannot deal with taking their share of responsibility like a man should.

right, like e.g. paying back the damage they did to our equipment and the fees for services they never rendered to us