I tried to withdraw and for some reason I couldn't because of a bonus even though i deposited twice! I pressed the forfeit bonus button and all my btc were gone! I sent and email to support and im waiting for a response.
Hi, let me explain that to you.You made your first Deposit and a 100% Bonus was issued. You lost all your account holdings and completed only 4% of the Rollover of the issued Bonus. In this case - no cash out is available, since you haven't made any winnings.
Next You made your Second Deposit and a 150% Bonus was issued over your Deposited amount. You covered 5% of the required Rollover. Then you Lost all you Holdings. In this case - no cash out is available, since you haven't made any winnings.
Next you sent us a PM that you want to receive the 30mBTC Bonus for No Deposit that we are giving here. It was issued to you and You cancelled it - and now obviously you don't have any Balance. I can provide you with your gameplay and your Holdings at any time - if you want.
